I have worked for the sheriff office for 16 years. I initially went to eagle before the academy 16 years ago and found them to be very overpriced. Over the years of my career I found several other uniform stores more affordable and better customer service. This past month someone mentioned that Eagle Uniform has new owners and they are much better than before. So I gave them another shot. I am apart of a new unit that has new patches and uniforms. We already purchased our pants from 5.11 so there was no problem there. However when I went To purchase two shirts (black and gray) on 9/1/2021 this is the timeline of events:
9/1 purchased two shirts and two patches (just letters no design). Mackenzie stated the patches would be ready on the following Tuesday.
9/7 went to pick up my patches...Not ready. Shirts not in yet. Talked to Kim about digitizing the patch that we had made (elsewhere) to have embroidered onto the shirt. Specifically asked her if she could match the green. She said YES! That's called "OD green".
9/9 I called to pay for the digitizing fee of $35 for the new artwork and email the JPEG file. Shirts not in yet. Mackenzie states she will get this out and she will email me a copy of the sample they create so I can OK the order. Never received a call or email or photo or anything they promised.
9/16 stopped in to check on my order (at least my vest patch's with LETTERS ONLY) nothing is ready. I spoke with Kim to confirm the placement of the patch and star and she states "your shirts just came in this afternoon. Your stuff will be ready on Monday."
9/20 I go into the store to pick up my stuff that Kim stated was ready and nothing. Nothing is ready and the best part is Tom tells me "your shirts just came in as we were speaking back there" I said "Kim told me they came in last week" he responds confused "oh it's your gray shirt". Right. I tell him it's going on three weeks! I need my shirt. He promises that it will be done by end of day today (9/20) and he will call me tomorrow to pick it up.
9/21 no call by 2pm so I decide to call. I ask if my stuff is ready and they put me on hold for 10 minutes. A young man gets on the phone and says they will be ready by 4:30 because they haven't been started yet. I said "unacceptable and I will be there at 4. I am driving an hour south just to pick this up and I am not waiting. I've waited three weeks and I want my stuff today. I think I have been very patient". He agrees and said ok 4pm. I once again confirm "my shirts with the patches and star will be ready by 4pm?!" He responds "yes"
9/21 4pm I arrive and my stuff isn't ready. As I wait patiently it finally comes out. I start to inspect the items. The color does not match, The artwork on the patch looks like a child drew it on, the color on my vest patches are not what I asked for, and the American flag that was requested was not "charging"
I say to Kim "this doesn't match the initial patch I gave you (which was sewn onto my bosses shirt that she had and was able to reference)" she said that's "ODGreen" I said " I don't care what color it is called I asked you if you could match that color and you said yes" she responds "that's our OD Green. This is someone else's OD green" as I am getting really annoyed I respond " I don't care, you said you could match the color, it's already done"
So let's just say we spent more time and too much money at this store. And we will never be back. I have made sure I posted on our Sheriffs officers page this experience. And it's funny how so many other officers have had a negative view of this shop.
You've been warned. read more