We recently had Triton repair our clothes drier after having used them over the past few years to…read morerepair other appliances including our high end built in oven. We have also found their service people prompt, efficient, highly qualified, skilled and efficient. Vlad, who repaired the drier, texted to ask if he could arrive earlier than our scheduled appointment. He was friendly and efficient, and he quickly diagnosed the problem and made the repair. Mario from the Triton office called a short time after the repair to check that all had gone smoothly which it had. My impression is that Triton cares about the quality of its work and genuinely wants its customers to be completely satisfied. They do an excellent job meeting those expectations. We would definitely use them again.

My family and I were stressed after realizing our dryer of almost 10 years stopped working. We were…read moreafraid we would have to buy a brand new one. But my partner suggested looking for dryer technicians in South San Francisco to see if it can be fixed (rather than dealing with the stress of finding a new dryer, moving the old one out, and bringing the new one in). Turns out my partner was right! Regina was very attentive to us before and after the appointment. And Vlad the technician diagnosed and fixed our dryer! We also felt confident that the same issues fixed have a guarantee of 6 months, in case the dryer acts up again. Everyone involved was super polite and I'd be glad to call this company again for any other repairs. Thank you!

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Had a great first meeting, punctual, on time. Part of the deal was that the first meeting charge…read moreincluded follow-up on the issue. At first, they were communicative, then just disappeared on me. That was unfortunate, because I wanted to work with them to complete this project. I ended up just ordering a new appliance because I had to move forward. Update: The company reached out after my review, sincerely apologized for the communication breakdown, and generously offered a refund. I declined the refund because I appreciate the time they spent diagnosing the problem. While the lack of follow-through was frustrating, I appreciate their willingness to take responsibility and address my concerns.

Super-responsive and arrived within an hour to my hard-to-locate house. Did the job in 30 minutes…read moreand checked his own work before leaving. Great person. Highly recommend.

Absolutely great customer service from Stephanie in the office who's very personable and…read moreaccommodating even at the last minute of an oven break down! John is extremely knowledgeable and efficient, and explains repairs in layman's terms. Our oven works better now than it did when it was brand new! No over inflated bill or price gouging either which is very refreshing. We highly recommend & have referred others to Lee's Appliance. Thank you John & Stephanie!

Kudos to Jimmie. I had great service from him 2 years ago on an appliance and contacted him today…read morewith a problem on another machine. Jimmie asked me questions online and over the phone about the problem and the machine and had me try a few things. He was very honest about the odds of one potential solution solving the problem on my old machine. I appreciate his honesty and his responsiveness.

Had read about this business on Yelp and was amazed with the number of accolades in the many…read morereviews. Hard to beat any of them and would agree with all. Called owner Jimmie Silas and explained my problem over the telephone. He set up an appointment and showed up with the necessary, genuine manufacturer part which he installed while explaining the the entire process. Friendly and polite, the price was fair and the service exemplary. So-o-ooo, if you are looking for a heck of a nice guy to do a quality repair on your ailing appliance, would certainly recommend giving this company a call.

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

I couldn't have been more impressed with AAA's customer service and deep knowledge of their…read moreindustry. Alex was professional, honest and so helpful. I needed a diagnostic on both my fridge and stove. Alex was able to fix my stove right on the spot, and explained that it wasn't worth me spending money to fix a part of my fridge because it's toward the end of it's shelf life. He also gave me a ton of incredibly useful information on the most reliable brands and even the best places to purchase a new fridge for install and hauling. There's a reason this company has 5 stars with hundreds of reviews. I would be happy to use them again and highly recommend.

Alex came out for the initial diagnostic and again to install a new control panel on our Thermador…read morehood. After years of grease buildup the buttons didn't work consistently and it would randomly beep repeatedly. He texted with a 25 minute ETA and arrived at the beginning part of the service window. Took him less than 30 mins to swap out the panel and he even made a quick small fix on our dishwasher at no additional charge. I will call them again if our appliances have any issues and recommend you do as well.

Absolutely the best experience ever. Technicians are professional and communicative and most of all…read morefixes issues. I had an issue with my oven and previous service company gave up on after 4-5 different technicians visits. Sergey F. from Quality Appliance Repair not only fixed the issue but also explained every step of the way in plain English. Highly recommend this company.

Do not go with this company…read more Across two recent service visits, this company's technician damaged our hardwood floor and later left our oven out of position. When I shared photographic evidence, management disputed what I had seen with my own eyes and resisted putting things right. Floor damage: During the first visit, the technician dropped the top panel of our range onto our hardwood floor, leaving two visible gouges. I saw it happen, as did a handyman working in the house. When I reported it the same day with photos, management deflected responsibility. First that nothing was dropped, then that the gouges were "older damage," then that a panel "brushed against a cabinet handle" with edges "physically impossible" to cause the marks. Three incompatible accounts. Only after I declined a $50 discount on a $322 bill did they waive the labor, while continuing to petulantly insist I was mistaken about what I had seen. Oven left out of position: On the follow-up visit, the technician failed to return the oven to its original position causing significant downstream issues. When I asked them to put it right, management again shirked responsibility. They claimed it had been put there because to go further back would be a gas-line "safety issue". They told me to hire PG&E or a plumber. The crazy part: this same company correctly placed this exact oven in 2022. The oven has sat in that position for ten years. They just didn't want to finish the job, so they made up a story. The pattern across both incidents: argue with the customer, cycle through contradictory and defensive explanations, resist taking ownership. EDIT: To see for yourself, read the owner's reply. He continues to deflect responsibility for the wood gouges they caused (a concerning pattern of telling the customer they are wrong), and doubling down on a fabricated issue regarding the gas line (if true, why wasn't it a problem for the same company 4 years ago?) Photos of their negligent work attached. Hire someone else.

Noel is incredibly responsive, knowledgeable, and reasonable. He has helped us diagnose an issue…read morewith a washing machine and with a dryer. He responds right away and both times was able to diagnose at the issue. Highly, highly recommend Noel!

Another great experience with Noel. Diagnosed a washer problem hot / cold water input value. Came…read moreby at appointed time, even included an ETA, then fixed the problem quickly for minimal charge. Each time I call him - he confidently explains what he can or can't do, offers useful tips about the appliance and skips all the what ifs and any related nonsense. He follows through every time and billing is quite reasonable! Thank you - again - Noel! Highest rating *****

Amir was very easy to work with, he came the same day and fixed our appliances. He was…read moreknowledgeable and helpful. I highly recommend this business. Price was as quoted. Very good.

Something sounded terrible in our dryer when it tumbled so we contacted Appliance Repair Tech to…read moreset up an appointment. Amir came exactly when he said and was incredibly quick diagnosing the issue without even touching his tools. Then, because he didn't have to do any disassembly or use equipment to conduct the diagnosis, he refused to be paid the very reasonable diagnostic fee. What a stand-up fellow!

We had a great experience with the NEXT HVAC team recently. Mak was quick and extremely helpful in…read morediagnosing the issue with our refrigerator. We really appreciate the prompt service and overall helpfulness. We will certainly reach out to NEXT HVAC again for any future needs with our commercial appliances.

I am just updating the review. I gave 4 stars earlier because the scheduling incompetence but…read moreoverall their work was excellent. Especially, I appreciate Serge helped me a lot explaining about the techniques. He could find out that adding brakers was possible from the main panel - no need to install another subpanel. It saved a lot of money for us. Ryan installed heat pump and John added electrical line. Both technicians did superb jobs.