One of the most annoying and unprofessional companies I've ever had to deal with. While helping my elderly grandmother get a spare storage room in her home cleaned out for my sister who is moving in to help care for her, we decided to hire a dumpster from Eagle, as they were local and their prices were competitive.
We called nearly two weeks in advance, booked a medium sized dumpster, asked what the fee breakdown would be, and what the protocol for getting the dumpster picked up was. They gave us the fees, assured us that there would be no extra cost unless we threw out over one ton of junk, and told us *twice* on the phone that the dumpster was booked for a full two weeks, and that they would be picking it up on their at the end of that two weeks, regardless of if we called or not. This was of significant concern to me, as I would be traveling back home hundreds of miles away before that date came, and I was worried that my grandmother would forget to call Eagle to have them pick it up. Their repeated reassurances that they would come get it regardless of if we called or not left me feeling better about this project.
When the day came to drop it off, Eagle dropped off the biggest dumpster they carry, which was slightly annoying since we had to get approval from the local HSA to have a dumpster put there, and one of the conditions was that it would be a small dumpster, as it would be in the street and not in a driveway. Eagle assured us we wouldn't be charged for a larger size, as it was their choice to give us a larger one, due to them "not having any medium dumpsters available." This, of course, left me puzzled - why would there be "no medium dumpsters" available on that day when I reserved one nearly half a month earlier? Did they temporarily forget my reservation and give it to someone else or did they promise me something they didn't have available at the time of booking? Who knows. Either way, that didn't exactly leave me with a ton of faith in their organizational or accounting skills, but whatever; my family and I continued with our cleaning job, and we were finished in only a couple days, as we did not have a huge amount to throw out - hence us only asking for a medium dumpster.
Fast forward to the day Eagle said they would come to retrieve the dumpster "whether you call us or not" - it doesn't get picked up. Next day comes, still doesn't get picked up. I call Eagle and ask why they didn't pick it up and they tell me "Oh, because you never called us." I remind them that they told us *twice* they would be picking it up on that date regardless of if we called or not, and the representative said, "Oh, I don't know why you were told that; that's not how we do this." When I reiterated that I was told this *twice* by the person I spoke with at the time of booking, they said, "Fine - we'll get it tomorrow and we won't charge extra for the extra three days." Easy enough, but once again - not a lot of faith in their organizational skills or accounting practices.
I figured this was done and settled until a month later when I received an email from Eagle saying, "Oh by the way, we weighed your dumpster and it was over one ton so we charged extra on your credit card today, thanks!" When I emailed Eagle a timestamped photo taken immediately before pickup, showing we had only thrown out three 5lb bar stools, one 10lb chipboard TV stand, seven 10-gallon trash bags of old clothing that couldn't have weighed more than 30lbs each, a small 2lb plastic drawer, a stack of cardboard small enough to be carried out by one person, and some foam pads weighing less than one pound total, Eagle told me, "Well, that's what my employees say it weighed and this weigh station is calibrated by the same people who calibrate gas pumps - I don't know what to tell you."
While their prices are competitive, every single step of this process came with a headache from Eagle due to their apparent inability to keep records correctly or hire trustworthy people. Pay more for actual professionals.
P.S. Look at the photo below and tell me if you sincerely believe the contents of that dumpster weigh 2,200 pounds like Eagle claimed - what a joke! read more