Pete and Kyle at Eagle Automotive!!! I can't say enough good thing about these two guys and the wonderful shop they have! On a recent trip to Lake Powell, our truck had a compression wheel break and the serpentine belt came off. It was 11:30AM on a Thursday. We were stranded between Cameron and Page Arizona in what seemed like the middle of nowhere. I called Triple A, because I have 100 miles of towing included with my membership and have been a loyal customer for the past 30 years. Triple A stated it would be 3 to 4 hours to get a truck to me due to the flooding in Flagstaff and Northbound 89 being closed.
My wife and I were very concerned due to being stranded with 3 kids. She called DPS and they sent out an officer who was able to drive my wife and 3 kids back to Cameron to get out of the heat while I tried to get a hold of a tow truck. After 2 hours of waiting around, I called Triple A back asking if they could try sending a truck from Page instead of Flagstaff, and they said they would try. They called me back right away stating it would still be ANOTHER 3 to 4 hours (Bringing the total wait time to possibly 5 or 6 hours)
SO... I called a couple of mechanic shops in Page thinking I will need a place to take the truck once I do get towed somewhere. After going down the list and calling a couple of shops in Page and hearing more than once, they wouldn't be able to help me, I called Eagle Automotive. I spoke to Kyle and he said they close at 5, (It is now 2:30PM and I have been waiting for 3 hours and I'm an hour and a half away from Page) but if I could get my truck there, they would gladly try to help me out. He even gave me a referral to a tow truck company, called Transport Towing! I said, great! Thank you! I called Transport Towing and spoke to Gary. Gary said he was only 30 minutes down the road! Wonderful news! Gary showed up, loaded up my truck and we were on our way to Eagle Automotive! It is now 3:00PM.
Meanwhile, my wife and 3 kids were able to locate a cab company in Page who drove all the way from to Page to Cameron, and drove them back to Page! Mind you, that's an hour and a half each way. The wonderful cab company was called Buggy Taxi (928) 645-6664
As we are driving down the road, I am on the phone with Triple A trying to cancel the original call so the AAA driver wouldn't waste his time. My tow truck driver, Gary asks if I'm on the phone with AAA, and I say yes. He says let me talk to them, he goes on to tell me that he is affiliated with Triple A and he would put the order on his truck so (get this) it will still be covered under my 100 mile towing at no charge to me! I was thrilled to hear this!
After about an hour and a half of riding in the tow truck, we arrive at Eagle Automotive, it is now 4:30PM (Shop closes in 30 minutes) I walk in and speak with Kyle at the front desk, and within 2 minutes, the owner of the shop, Pete Diaz has my truck pulled into one of his bays and he is removing the broken wheel. Kyle gets on the phone and orders the new wheel and belt stating the parts will be to the shop within 10 minutes. The parts show up and Pete installs them and takes it for a test drive. It is now 4:45. Pete comes back and says it's all fixed! They were both AMAZING!!! And Gary with Transport Towing was equally AMAZING!!!! Thank you so very much for your lighting fast service and wonderful work! We are lifelong customers!
Sincerely,
Scott & Tricia Contadino read more
