Not a smile in the place. I recently purchased a new car and got 30 days of free washes from the dealership. I used to come here quite often years ago and never had an issue with anything, always friendly. Today as I return from a 6 year hiatus after moving back to Topeka and I am underwhelmed to say the least. Price is fair but the staff never even made eye contact and acted almost upset that someone came in to their business. Perhaps it was because I wasn't paying them out of pocket (even though I still paid for upgrades.) Unfortunately, I will be taking my car somewhere else. read more

Also, you state " our pictures clearly show the crack before the wash." I apologize for not addressing this in my earlier post but I missed it; let me be perfectly clear on that comment from you. That's a straight up lie. You did not take a picture before hand; you only had the pictures we took after the fact. I absolutely challenge you to post any pictures showing any chip or cracks before it was washed. If I'm wrong about that I will absolutely get back on here and on Yelp and pfrofess my stupidity. However, I am ABSOLUTELY certain you have no pictures of my truck with a chip with a crack before it was washed because it was as you stated a very small chip in the lowest part of the shaded part of the windshield that caused the crack to occured when it was cleaned. Please back up this statement that you have a picture of the chip before the vehicle was cleaned, utter and total falsehood. Unbelievable to me that you would even attempt to make that comment. If for some reason you can't post the picture I'll come by and you can show it to me in person and I'll retract this comment. read more

I got here at 1 and it's 5. I was told it would take a couple of hours and that time came and went. The people who were working on my car takes breaks about every 5 minutes. read more

Very rude manager miss quoted price and did not care. He told us to read the sign even though he told us one price. The sign said another. And we verified it with him. He did not care about customer service so I will not go back! read more

Took my Acadia Denali there on 10/17/2016 I noticed they ran it thru twice on the car was, I had bought the supreme. 2nd time I had taken it there. My husband had previously hand washed and waxed our vehicle a month prior, and finish wash smooth and beautiful a few small scratches but nothing major. When they finished with my car I looked at it and there were pits and scratches along tire body area and bottom sides of each side of the car. I addressed this to manager and said that we had probably ran thru some wind & dust that had pitted my car. We had only taken my car to Topeka 2 times to see the doctor and we do not drive it on Dirt roads, and I had advised him of this. The previous time I had taken it there there were no signs of this on my car. Was very disappointed they they would not accept responsibility for the damage. We had the undercarriage washed and I wonder if there was not rocks etc. in the machines that clean the car. Needless to say my husband & I are not happy. We took it straight to Ed Bozarth's and they said just fixing those spots damaged would not match the rest of the car's paint read more

I stopped by the business about 4:10 Sunday afternoon. I asked if this was the place where Toyota sends their new car customers. The reply was "we wash a lot of new cars". I repeated the question with the explanation that my wife bought a new Toyota and received a gift card for car washes and asked again if this was the right place. He said it was. I then asked if I could buy another gift card for my wife. He said "No" with no explanation. By now I am getting irritated. When I asked "why is that" the answer was "because we're closed." I will not bother them again. read more

Excellent service. I watched them the whole time. Didn't want my $70,000 new LTZ suburban dinged or scratch. They all were carefull with every car. Wish we had a carwash with workers like that near me in California. Thanks eagle workers for making my trip better. read more

Took my car to the Topeka location today. Have taken vehicles there many times and had noticed over my last several visits that the interior cleaning was getting more minimal each time. Today....just of well left the doors closed after the wash. Outside was quickly touched with a rag. Inside....the top of the dash might have had a dry rag wiped over it. Inside of my vehicle needed a little more attention than usual so it was very obvious that Eagle no longer cleans the inside of the car at all. Previously you could get in your car an notice the shine and it smelled like it had been cleaned. Today....when the gentleman took me out to the car to check it out and we walked up to the drivers door the first thing you see is the bottom of the door beside the seat. It is a dark color and it was filthy. Cup holders had crumbs in them...still there. Have a navigation/radio system with touch screen....had not been touched with a rag. Front of dash (glove compartment) had a couple of sticky spots....still there. What did I pay for that I don't get driving through any other car wash.....a $6.00 2 minute vacuum job on the floor of the car. I called the store to ask if the service I received today of the 3 Star that I paid for. Was told that the managers were busy so asked the desk clerk that answered the phone and she told me that they do not clean anything inside the vehicle except the top of the dash and they will wipe off the front of dash and around steering wheel. This evidently means with a dry cloth in one swoop. Very disappointed and will be finding another source for my car washing needs. read more