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    Brooklyn Public Library Passport Center

    Brooklyn Public Library Passport Center

    1.0(5 reviews)
    1.7 miMidwood

    If only zero stars were an option. I had made a 240pm appt to have my minor child's passport…read morerenewed. Prior to the appointment I took personal time from work, arranged coverage for work responsibilities, picked up my child early from school, and raced across South Brooklyn by bike to make it on time. We arrived about two minutes late then had to wait on a bench with no one there for a bit. Eventually someone came out, named "Santiago." I told him we had an appointment, he said we were late and couldn't be seen. I asked to speak with someone else. His colleague came came out with a scowl, reiterated that they wouldn't see my child, and told me the agent had left for the day. I asked, "So, I have a 3:40 to 4pm appointment. It's ten to four now, and this person left?" She replied in the affirmative. Then she walked away and - yes - slammed the door to her office behind her. I went to a "welcome" desk nearby and asked for help. They called someone who came down, named Bryanna. Bryanna was pleasant but firmly repeated the policy. I expressed how this felt terrible to be treated this way by a public institution that we support and believe in, that I had made genuine efforts to make it to the appointment, and that we arrived than ten minutes late. At this point her attitude changed and she challenged my position, saying "exactly what part of this do you have a problem with?" and reminded me we arrived late. I was surprised but of course simply explained that we were only a few minutes late, that traveling with a child is inefficient, and that a reasonable interpretation of the policy - of which we were certainly unaware - would include a view to serving the community and, in cases like this, simply seeing the customer and helping them. I filled out a paper complaint form, but of course expect little from them in terms of accountability. One strike for so-called public service libraries, sad given how they're under attack everywhere and would seem to want to remind the community of how they're essential and deserve our support.

    From the moment we arrived, staff was rude and nasty. No professional manners. No clear with the…read moreinformation.

    8th Avenue Travel

    8th Avenue Travel

    1.7(3 reviews)
    1.8 miBorough Park

    DO NOT USE THESE GUYS!! THEY ARE A RIPOFF!! they charged my friend $500 to expedite her china…read morevisa. After two weeks of the initial process they called her for an additional $100 to "further expedite" the process. In the meantime the visa had already arrived two days before they called her. It was dated on the visa itself. The visa process fee is $135 plus $30 if you want to expedite it. My friend ripped off out of $435. 千萬別找這群人! !他們就是一群騙子,​​極不誠實,毫無誠信可言! !他們向我朋友索要了500美元,聲稱能幫她加急辦理中國簽證。在初次辦理兩週後,他們又打電話給我朋友,要求再支付100美元,美其名曰要「進一步加急」辦理。然而實際上,早在他們打這通電話的兩天前,簽證就已經寄到了----簽證上印著的簽發日期清清楚楚地證明了這一點。 官方規定的簽證辦理費用僅135美元;即使需要加急辦理,也只需額外支付30美元。我朋友就這樣白白被坑走了435美元。 話已至此,好自為之!

    护照照片不好. They took…read moreterrible passport photos that won't pass muster and would be rejected by the US government for a US passport. After two tries, they couldn't get it correct. One set of photos had intense red eye and the others were very shadowy. They're using outdated equipment that doesn't even have red-eye reduction as an option. Then they refused to give me a full refund. They claimed my eyes were naturally red, as if I'm some kind of demon! Funniest, dumbest reason not to give a full refund ever. What slimeballs!

    E-Z Passport - passportvisaservices - Updated May 2026

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