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    Green Visa

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Government law

    Passport & visa services

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    3 years ago

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    Yisroel G.

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    Brooklyn Public Library Passport Center

    Brooklyn Public Library Passport Center

    (5 reviews)

    Midwood

    If only zero stars were an option. I had made a 240pm appt to have my minor child's passport…read morerenewed. Prior to the appointment I took personal time from work, arranged coverage for work responsibilities, picked up my child early from school, and raced across South Brooklyn by bike to make it on time. We arrived about two minutes late then had to wait on a bench with no one there for a bit. Eventually someone came out, named "Santiago." I told him we had an appointment, he said we were late and couldn't be seen. I asked to speak with someone else. His colleague came came out with a scowl, reiterated that they wouldn't see my child, and told me the agent had left for the day. I asked, "So, I have a 3:40 to 4pm appointment. It's ten to four now, and this person left?" She replied in the affirmative. Then she walked away and - yes - slammed the door to her office behind her. I went to a "welcome" desk nearby and asked for help. They called someone who came down, named Bryanna. Bryanna was pleasant but firmly repeated the policy. I expressed how this felt terrible to be treated this way by a public institution that we support and believe in, that I had made genuine efforts to make it to the appointment, and that we arrived than ten minutes late. At this point her attitude changed and she challenged my position, saying "exactly what part of this do you have a problem with?" and reminded me we arrived late. I was surprised but of course simply explained that we were only a few minutes late, that traveling with a child is inefficient, and that a reasonable interpretation of the policy - of which we were certainly unaware - would include a view to serving the community and, in cases like this, simply seeing the customer and helping them. I filled out a paper complaint form, but of course expect little from them in terms of accountability. One strike for so-called public service libraries, sad given how they're under attack everywhere and would seem to want to remind the community of how they're essential and deserve our support.

    From the moment we arrived, staff was rude and nasty. No professional manners. No clear with the…read moreinformation.

    Green Visa - immigrationlawyers - Updated May 2026

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