I've stayed at this location at least a dozen times, room is always clean and the employees all are efficient and professional. The manager has personally helped out when there was a misunderstanding and cleared things up quickly. The nightly rate is usually one of the lowest I can find using booking.com and with an on site laundry, security guard and pool it's easy to pick among other hotels/motels. read more

my grandmothers room was disguising when i pulled up to check on her and see her, old tv's don't work. they never replaced her towels when she first got there she said & when she called and requested them they never brung them last & foremost the black woman at the front desk was beyond rude. she told me to stfu & get my grandmas shit out of here while her boss didn't say anything to her while standing in the background read more

Wow, I do not know why they get so many bad reviews. They are not maybe the best motel around town, but I have never had any problems of the 2 times I have stayed here. I recently came out here for business this time, and not for pleasure. I really didn't feel like spending a grip on a hotel when me and my boys were only going to be here for 2 nights. We got a room with 2 twin beds and a microwave and cable tv in the room. Air condition and heater was working fine. You have Mc Donalds, Taco Bell, and Mexican restaurant and liquor drive thru nearby. Its mainly a truckers motel spot. You will smell weed, and spot homeless people lurking around, and hookers. But I just mind my business and not talk to strangers here. I am usually here by myself, which can seem scary, but I had my crew this time, and we enjoyed our stay. Place was clean, no roaches or bedbugs in our rooms. read more

This place is the most disgusting hotel I have seen in my life. Filth everywhere, bed bugs, sketchy clientele in a bad area. "Non smoking" rooms reek of cigarettes, toilettes are broken, bathtubs are full of holes and rust. Carpets are dirty. You have been warned read more

If I could rate this a 0 I would. Place is full of roaches and bed bugs, and staff is unprofessional and rude. Do yourself a favor and go elsewhere read more

Atrocious, disgusting & just plain out gross. For $160, which I understand is on the cheap side already, we just expected a bit more cleanliness if anything... We weren't excepting this motel to be grade A clean but come on.. just plain out gross. My husband stayed for a night, never again will he stay at any other janky motel lol you definitely get what you pay for but being charged the maximum rate for a room that didn't even have a working TV box or TV... absolutely absurd! This was a super last minute & emergency type of thing which is why we had to pick such an awful hotel but please avoid at all costs if you're able to! Totally nasty & just plain out unacceptable in my opinion! People work really hard for their money.. basically stealing from your guests for these overwhelmingly gross & disgusting rooms. Do better. read more

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These people are unprofessional. And liars no proof of anything they say racism at its finest. Rooms smell of pee and poop mold everywhere and they take for ever to clean anything don't boom here they also have terrible roaches. Rooms have holes in the walls blood on the bed sheets and the tvs are old read more

This place is absolutely garbage when you walk through the door first thing you notice is 19 90s television set a phone that does not dial out to the front office the floors are Staind I brought my Lysol disinfect pray and wipes with sanitizer the only reason why I came here is because my guy friend is acting so desperate because I was looking on booking.com trying to find something decent and everything was booked and out of frustration he comes to the most ghetto with drug infested bug infested when you walk outside the rugs are super dirty and black and I learned my lesson from being here the last time and they ain't changed not one bit and that's been about almost a decade ago but since I didn't pay for the room and so that's the only reason why I'm here and not nowhere like the the Quinta Inn or the Hyatt Spring Hill even Motel 6 in Tempe has flat screen TVs this place needs to be shut down right along with their sister location the Premier Inn at Metro apparently they're owned or franchise by the same company and I see all the similarities IDK when the next time I will be checking into a hotel but better believe if it's coming out of my pocket it's going to be something up to my standard and not the person next to me this just being desperate and willing to take anything cuz just speaks volumes it says what type of person you are and what you settle for being in some broke down low maintenance ass company. I was talking to one of the housekeepers and she was telling me that they don't even get discounts to even get a room on a property or can't even stay for free at that my advice to her was go ahead and build your experience in this run down bug bed bug infested Hotel and next time apply with the company that has class about its name and value is employees and customers they will take your money and a heartbeat they did it to me years ago for not a good reason because one of us didn't have an ID and they kicked us both out that's just plain out dirty as the name of the company I wouldn't recommend this to nobody not even a homeless person everybody deserves something with a little bit of class but ETA Hotel is not the business staff is unprofessional rude and they need to be careful how they treat people cuz everybody don't take things to kindly especially when you evicting people right after they done paid their deposit to rent a room and that's in an hour later you kicking him out because you seen that the other person didn't have an ID that's b******* where they do that at yes I know five star hotel this is one of the low of the lowest number oh serial killer truck drivers in and out the building looking for date prostitutes shall I say don't trust nobody especially not around here I wouldn't even trust the security ain't no telling what he got going on you got a thing where his mind had to be at the one up work at a facility is all f***** up like this anyways I'm done with the roasting but pictures are coming ugh read more

First when I got in my room the TV is a bubble TV for one. Most channels you get are super snowy. The TV loses signal supposedly due to construction next door. Well it's 7:30 at night there is no construction. The dresser has hair and wood shavings and crumbs all over. I have to keep my clothes in my suitcase I mean come on. I tried to call the office, the phone doesn't work. On top of that I lose power in my room, so finally they are gonna change my room so I pack up everything and when I go back to the office, the lady tells my oh its back on so no need to change rooms. I asked her since I'm packed up already can we still change the room is garbage. Response was well this isn't the Hilton inn. No it's not but you need to take care of the customers not treat them like trash. I'm an electrician from Vegas out here for about three months. I will not be staying here nor giving any recommendation in staying at this property or any of its sisters....horrible horrible read more

E-Z 8 Motel - Phoenix - Clean the drawers can't even put my clothes in here - Hotels Near Me - Phoenix, Arizona

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AVOID at all costs. Clearly a drug den and if you value your money or your life, do not try to stay here. Our non smoking room REEKED of smoke, and not recent smoke. It was clearly the same rug, curtains, tv and linens from the 80s. Bathroom was disgusting. The 'staff' cordoned off behind a locked door, would not issue us another room, claiming there were full which was clearly not true. The hallways were all ripped up. One bed had springs sticking up and was unusable. Refused to refund us for not providing the room we paid for, let alone the unsafe and unsanitary conditions. Fled in disgust. read more

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I had the most horrible experience at this motel. If never rented a room from here don't ever do it. The staff is so rude. Starting with the night worker who works the front desk the cop that is I guess the people down there are in the mode of ripping people off for they make stuff up. They put other IDs in your profile so that way they can say you had an unauthorized guest in your room and they can kick you out whenever I suggest no one ever sleeps at this motel again. It looks like it's straight from the 70s and it's never been remodeled gross disgusting there's probably smells in there from the 70s so if you're currently staying there, I check out and ask for my money back if you're thinking about staying there don't if you have stayed there please leave a review on how shitty this place is. I hope this gets out to many and everyone hears so no one ever goes back to that motel that looks like it don't belong side of the freeway better yet on Van Buren 24th St. again don't deal night lady Lisa she's very rude. She to cuss out customers and take your she don't care your situation I was kicked out last night at 10 o'clock after I had checked in at 3 o'clock so since I was seven hours into my stay, they did not give me my money so if you'd like to get off, if you looking to get then go ahead go stay there on seventh Street and the I 10 read more

EZEight you mean sleepy eight that place in my option and from staying there. Cockroaches everywhere The hotel should be condemned. And then rebuilt so we the people that choose to go to a motel hotel would have a good experience. The EZ right when first built was very nice. It would be nice to see it that way again. read more

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This motel is disgusting. do not trust the ratings. everything is disgusting. we came in and immediately we started looking for a diffrent hotel to stay at. the outside is nice around the pool area but everywhere else has trash all over the ground. the floors are stained with who knows what. the "clean" bed has stains on it and the bathroom is falling apartwe did not feel safe in this hotel at all and will never stay here again. read more

Worst place I've ever stayed in! Travel from Ca and stayed 3 nights room smelled like cigarette, toilet overflowed to where it went thur the wall to the bed no housekeeping ask for a mop and only gave us extra towels!!! The mattress had a huge dip in it Tv goes off about 10-11pm for about 8 mins woke up at 6am to the roof of our shower was leaking from the room above!!! And they gave us a warning ticket for parking backwards.. like what the hell!! Guess you get what you pay for ..... NEVER AGAIN read more

I'm just gonna lead with this right up front: the place feels a bit skeevy initially. I stayed here for four nights, and there's always people who look like long-term tenants or welfare recipients hanging out. There's tons of trucks parked around with a lot of areas dedicated to truck parking, so it's obvious they cater to that as well. But after a 4-day stay, I also want to say that all the people, both the employees and the people staying there, were super nice. At one point, several of the people staying at the motel came across someone with special needs who had gotten off at the wrong bus stop, six miles away from his intended destination. They immediately helped him, as he was a little upset. These are the sort of people that make the world great, and I immediately felt bad that I had judged them a bit harshly. People were quiet the whole time I was there as well. No one appeared to be selling drugs or partying in the rooms. The rooms are clean and comfortable. Yeah, they're dated. Look at the price you're paying for this place! There's no shampoo, hairdryer, or microwave, although there is a refrigerator. There's no wifi. When I asked, the person at the front desk said, "No wifi. We just have third-party wifi". I never followed up on that, but I'm guessing that means that one has to pay for it? The water pressure was fantastic, and there was plenty of hot water. The A/C and heat worked fine. There's ample parking at any time. The motel is in very close proximity to downtown Phoenix and just barely north of Hwy 17. It would be easy to slam this place and say, "Oh yeah, it looks like crap" but really, for this price, I would feel like a jerk given what they offer. The motel saved me a ton of money, people were nice, the room was comfortable, I slept like a baby here, and I'm not sure what more I could have wanted. read more

My wife and I stayed at the Easy 8 airporter in Phoenix for 5 days and on the 5 day we spent all morning trying to make a reservation for another day which ended up taking 3 hours and when it finally went through at 12:00pm my wife went to the office to check in and was told by the general manager that there were 3 complaints about fentanyl smell coming from our room and they were not going to extend our stay and we had to leave immediately! I don't know who this person thinks she is dealing with but I will tell you this, they are not going to get away with treating my wife the way she did falsely accusing and Infront of other customers. This place is a dive and needs to be inspected by the health department. It is definitely condemnable. They will be hearing from my attorney. I'm not putting up with this type of disrespect and defamation of carachture / verbal assault on my wife. Do not rent from this place it's not worth the treatment you have to put up with from the staff. read more

Upon arrival i discovered that ongoing demolition to the property left the amenities area without power, unavailable wifi, and a layer of dust and debris on everything. I basically paid for a jail cell and decided to checkout about 4 hours after checkin. After bringing these issues to managements attention, they said there is nothing they could do and my refund request has been denied. My continued attempts to contact have gone ignored. Don't stay here ever. read more

I had just moved down from Cottonwood(about 90 miles north)and needed a place for a few weeks while I looked for an apartment. The area is sketchy and you have to watch your surroundings carefully, especially if you're walking. The 7th street(2 miles north to downtown) bus is right outside the front door and the airport is nearby. I stayed for 3 weeks at a reasonable rate of about $50 a night. The security is professional and keep the place safe. I was worried about loud noise and sketchy people outside my door but security kept it quiet at night. The desk staff is also professional. The only negative issue I had is the key card needed to be rekeyed several times over my 3 week stay. The bed and room was comfortable with a nice bathtub and shower. People criticize the TVs but mine worked fine and got cable. Recommended for value and being nearby downtown and the airport. read more

E-Z 8 Motel - Phoenix - Hotels Near Me - Phoenix, Arizona

To summarize quickly - this is by far the worst hotel I have ever stayed at. I've done a lot of traveling in my life, but I have never seen anything like this. If you are thinking about saving a buck booking this place, please take my advice and look elsewhere. If there was a 0-star option, I would put that as my rating. Here's a quick list of reasons why: Check in time was supposed to be 3 pm. We called to see if we could get in early check-in, they said no. We arrive just past 3 to check-in, and the staff says that they don't have our room ready yet. Of course they were happy to take my payment, but said to come back in an hour and try again. We come back around 4:30 to a massive crowd of agitated people. Once again we are told that we can't access our room (which we have now already paid for) and to come back later. It wasn't until nearly 6 pm that we finally got our room key, while dozens of others still waited. The room was disgusting. Massive stains all over the carpet (pictures attached), every surface was filthy, and our bathroom tub had dirty towels in it. The bed was worse than an air mattress. In the middle of our stay, our shower stopped working, and after calling the office to get someone to fix it, they said they had to shut the water off to the building and gave no reasoning. Our water was off for more than half a day. There are shady characters walking around at all times, day and night. It's hard not to feel unsettled when you're here. The airport is also right next door, so planes will fly over loudly all throughout the night. That gave momentary cover to all the screaming and yelling coming from outside at 2 am. We stayed for 3 nights and housekeeping never stopped at our room one single time to change sheets, bring towels, nothing. The only time I saw housekeeping at all was when they were throwing entire bags of garbage over the balcony on the second floor, spilling trash everywhere. To make things even worse, they charged my debit card THREE TIMES after our initial check-in. I discovered this while I was on the trip, and even after bringing it up multiple times to the front desk, nothing was done about it. They claimed it was a mistake in the system, but that doesn't change the fact that I was on vacation and low on cash because I've got unauthorized charges on my card. Long story short, avoid this place at all costs. Even if you are traveling on a budget, it's not worth it. I've stayed at some terrible hotels in my day, but this one takes the cake. This place makes Motel 6 look like the Bellagio in comparison. Would have rather slept in my car. read more

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Cheaper option, the staff was kind of helpful, but the place is roach infested, and it's extremely rundown this place needs to be torn down and made into a parking lot for McDonald's. I definitely would not recommend staying here unless it's only option and in that case I would definitely spray your shit before you get home with insect killer. read more

E-Z 8 Motel - Phoenix - Hotels Near Me - Phoenix, Arizona

Honestly these Rooms aren't bad at all and the staff is very friendly and cooperative

Staff is always friendly. Love that it has a pool. I would give it 5 stars but the ice machine NEVER works. Wish y'all had senior discounts. Plus I have asked for wheelchair accessable but I always get rooms on 2nd floor. Very hard on me to get up the stairs. read more

Wheelchair basketball team from Las Vegas visiting Phoenix for a Wheelchair Basketball tournament. Called EZ 8 Motel and spoke to front office person. They confirmed they had 4 accessible rooms but upon arrival they had none. read more

I really wish the negative reviews weren't really as bad as they seemed but this motel has continued to prove me wrong. I get it, you get what you pay for. But on their official website they had said we would have a fridge, only to arrive in a room with no fridge. We were informed that most of the rooms do not in fact have a fridge, we had asked to be moved to a room with a fridge but we were also informed that they had no idea which rooms actually had fridges. So we had asked to have maintenance bring one when they could, which we were assured that they would. Several days of calls and follows up and no fridge did in fact appear so our food did go bad. We later confronted the manager only to be told they acknowledge that their site lied to us but they refused to do anything about it. To their credit they do have an ice machine but you're not allowed to use it to fill up an ice chest as it has a small ice making capacity. Up to the room there were holes everywhere in the building and carpeting on the outside. Paint chipping inside our room and friendly little roaches skittering outside and around the building. Don't expect any room service. There was also questionable red on our door inside near the escape route plan where I couldn't tell if it was a red marker or blood smeared on the door. To ease my mind I just didn't question further. The lamps in between the beds did not work and honestly I have no idea how they are still holding onto the wall. There were limited plugs around the room which made it difficult to charge what we needed. Walls were thin and I could hear the conversations from our motel neighbor. My friend had this piece of metal sticking out from under the bed that kept stabbing her everytime she got in and out of bed. When I'd let the faucet run, little black specks would spit back up into the sink. I still don't know what that was. Please please read the reviews. I get it, it's okay if your just passing by and wanting the bare bare bare minimum. The check in staff were nice and there's security that walks around. Although it wasn't the safest feeling motel. The manager though, i wish she was more compromising and understanding of our situation. I also wish she would have agreed to even a partial refund instead of gaslighting us. So here I am writing this review. At least it was close to where we needed to be. read more

I booked a room for two nights here. The reviews on Booking.com said it was outdated but clean. That was a lie. I checked in and went to the room. Where do I start? The carpet was filthy and almost black, and I could hardly tell its original color. The fabric on the chairs and the curtains were just as bad. The bed looked OK, but I wouldn't trust it. I didn't even make it as far as the bathroom. I returned to the desk and asked for a different room. The second one was just as bad. I returned the key card to the desk and walked out. I contacted Booking.com requesting a refund. Although the reservation was nonrefundable, it wasn't as if I had just changed my mind or whatever. When the property was contacted, they lied and said that I had occupied the room. When I have proof, I went to an Airbnb. Booking.com was no help and has lost a customer. I can not stress to you how horrible this place is, run far and fast away from this hellhole. Note: I did not take pictures, but these are fair representations of what I saw. read more

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Pretty decent motel. Friendly staff and right next to a McDonald's lol. Everything was clean when we checked in and no complaints

I simply could not believe this room. We paid $100 for this room and there was a cockroaches everywhere on the toilet everywhere in the broom. It was disgusting absolutely disgusting. Who in the right mind is going to charge somebody that kind of money for this kind of place that is ridiculous. I can't believe this. I'm pissed about it. read more

I'd like to say here right away, I do not leave online reviews. HOWEVER- The information I was given by Priceline was that the hotel check in was at 9am. (Realizing after the fact that this should have been a red flag). I literally only needed the room to get out of the house while my tub was being resurfaced, so from about 9 in the morning until after dinner time. When I arrived, they advised me that check in was not until 3pm (much more normal, admittedly) and that I couldn't check in earlier. This would have been basically a ninety dollar booking for about three or four hours, maximum, which was ridiculous, not to mention being useless for my purposes. Neither Priceline or the Hotel had ANY interest in refunding. Neither would have had any problem with handling the refund, it just boils down to greed. read more

While the staff is friendly and the air conditioner worked, the ENTIRE motel NEEDS to be condemned. It is a dangerous place to stay, not only for the people factor but the fact that the entire place is falling apart and there is a SERIOUS fire danger from rain water leaking through the electrical lights. For $50-$90 a night I figured there may be a few problems but a clean place for the night. NO, prostitutio, drug deals, rain watsr leaking through the lights, and many other issues. For example, the TV didn't work, The carpeting was loose (causing me to trip and almost fall), there are NO non smoking rooms, cigarette butts/litter everywhere, sagging walkways, no handicap elevators, no access to ice, furniture That is unaware to sit on, beds with HUGE sags and springs poking through and when it rains water leaks through the lights. DO NOT STAY HERE! read more

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I've been there off and on for about a month. I checked out yesterday and as usual I left the room clean. I've been a housekeeper and knows after long visits is a mess. So anyway I left. I booked the room checked in . Nothing said . This morning I go to the laundry room to use the microwave and the location manager asked how I was able to get a reservation because she reported me to booking com (I don't use booking.com) and said I left blood and urine all over the mattress and she had to pay for a new one for $500.00. So booking com has destructionif property without proofThe room i stayed in last night and will be there tonight smells like cats sprayed in it . Every room I been in the AC units are loud think a airplane tKing off. The toilets don't flush right.the housekeepers leave dixen or so rooms uncleaned everyday. And the I've machine has been broken the whole time When you go to get towels the accuse you of lying. I found a full pack of cigarettes that fell behind the head of the bed and my dog pulled a condom out from somewhere in the room.And have the nerve to pull a old man in a wheelchair chair out of his room. The only part that gets a cudis is the desk clerks read more

I booked a room for the weekend while I visited my son at ASU. I got home late after spending time with him and my room key didn't open my door. I went down to the office and there was a sign on the window that read "out to lunch. Be back in 30 minutes". I looked in the door and saw a man sitting at the desk so I knocked on the door and said "excuse me sir my door key doesn't work". He replied "oh well... I'm not getting paid right now so your gonna have to wait until I'm off lunch". I said "I paid for a room and I can't get into it". He replied "when you go to lunch on your job I bet you don't do any work". I asked again if he could fix my key so I could get into my room where all of my belongings were and he threatened to call the police and have me arrested for trespassing. I told him I would show my credit card receipt as proof that I paid for a room and he said "I'll make sure you don't ever have a room here again". He then called me a dumb ass and threw my key through the window after he fixed it. I come to Arizona often to visit my son but I will never again stay at this establishment. UPDATE: My key didn't work again today and as I navigated through the homeless women blocking the steps with a pit bull and bags, I went to the office where I was told that I'm now on the DO NOT RENT list...as if I were ever going to spend another dollar at a place where customers are treated like trash. I guess they had to retaliate for my negative reviews. I will now be calling my friends in local and federal government to have this place inspected, audited and examined for any violations or illegal activity. read more

Been here before and returned here for decent price. Some amenities on their website are not available and have to pay for Wi-Fi. Room is very dated with old boat anchor TV and no in-room coffee. Their "game room" which is really a break room of vending machines and few tables and chairs. Their restaurant and bar is a plus with decent meals and price. You may see some sketchy people that hang around the complex but I like that its next to McDonald's. But if looking for a no-frills cheap room this is your place. read more

I was very unhappy with this room. Upon check in there was several sketchy people in front of the lobby. A woman seemed to be overdosing on something and called paramedics to the lobby before I even got to my room. Once checked in the heater was loud. There was constant airplane noise. The bed was uncomfortable. I heard gunshots. There were holes in the tile in the bathroom. The next day I left in the morning and returned at around 3:30pm. Housekeeping did not straighten up. No amenities are included. Someone's eye cream was in the shower. I never felt relaxed or comfortable at all. Avoid at all costs. read more

Based on the rules and regulations at this establishment, this place and the people that stay here must be that bad. But it is what you make of it and how much time you will spend here. However you are close to Sky Harbor Int'l airport as well as Downtown Phoenix. Walking distance to restaurants and close to sports venues such as Talking Stick Arena and Chase Field. Guests that drive here must display a parking pass at all times and also there is a curfew on visitors from 10:00pm to 7:00am. Also visitors must check in at the front desk. If you bring a guest in your room without checking in you will get booted. Also commercial drivers renting rooms out to others will be banned. There is lots of parking and a restaurant on site. Rooms are good enough for those looking for any place to stay. The TV is outdated for those looking for an HDTV flat screen. WiFi is available. There are better hotels in Downtown Phoenix as well as surrounding areas. There was an issue with my card being charged twice but the person working the front desk was able to fix it. read more

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I went to Pheonix for a concert and needed somewhere to lay my head for the night that was not going to break the bank. This place fit the bill. If you are not picky and you just want a bed for the night, then this is the spot for you. The room was clean and the water pressure was good. The only gripe I had about the room was that it had an ancient tube TV. They should get some decent flatscreens. I will definitely consider this place again if I go to a concert downtown again. It's in a central location near the downtown area and just minutes away from plenty hot spots. read more

I have stayed in this place many times since 2018 it has a restaurant on site which the food is very good average priced the rooms are nice occasional bugs which is not really that much of a concern but because the stupid Bowl is in town it was going to cost me over $400 for two nights which will last till Valentine's then after that we'll go back to its average price which has increased a good deal it's about $90 a night now or more including Texas but the only reason I am giving this place three stars is because they don't price match anymore which is highly ludicrous a two-night stay averages basically almost $200 when through booking.com you're saving about 20 I just found this out from the desk clerk that Lisa the manager is the one who told her that price matching is not available anymore and I find that really ridiculous because that was one of the basis of appeal read more

I checked in at check in time at 10 pm. The room was ok but I have sleeping issues and wear earplugs to sleep, at about 2:30 am I hear someone open my door with a key card and see them walk in and it was the security guard telling me oh we did not know anyone was in here and I was shocked and scared,I called the hotel staff and the rep said sorry we just did not know someone was there and I complained and she said the manager would know about it in the morning, I go to check out the next morning and the manager had a terrible additive to everyone and seemed like she was tired of working there, I give her my key card and I ask her you probably know what happened to me last night and she just looks at the computer and shakes her head no, so I tell her what happened and she did not even apologize she just said "I don't know how you got this key card but it was suppose to be a bus drivers and he reported the the hotel i was in there, and thats why the gurad came in the room, i told her this scared me and I did not ffel safe tbe rest of the night and she just said your lucky thr bus driver did not go in, and i said no you guys are lucky becuse you guys gave me the keycard, I then said tbis was not my fault and she said im not going to argue with you and started helping the other customer after me and I asked are we done and she said yes, I then said I'm going to leave a bad review and she totally ignored me. All I know is at 2:30 am a guard entered my room without knocking and ruined my stay and she could even say sorry. read more

The hotel room was nice the first two days then you notice bugs begin to come out , the walls begin to wear , and there is no refrigerator. Nice Quick and cheap place to stay . read more

E-Z 8 Motel - Phoenix - Tearing wall for bugs to come - Hotels Near Me - Phoenix, Arizona

on February 18 me and my four kids went to EZ eight there was only one lady working the front desk heavyset curly hair Caucasian can't remember her name I do apologize I have a 16 year-old a five-year-old of four-year-old and a one year-old as I'm purchasing the room the receptionist asked me if I want a non-smoking or a smoking room. I told her I need a non-smoking room for two nights. The total came out to $194.12. She placed us in room 423 when my kids and I go upstairs to 423, the minute you walk in, you can smell the smell of cigarettes and there's an ashtray sitting on the table , I called the front desk 1 million times and nobody answered so my daughter and I go downstairs and there's a long line it took a about an hour for me to get up to the window because the receptionist was the only one on duty once I get up to the window, I asked her for a refund and she stated that once her security checks my room and tells her that it's OK that she can refund me I met the security upstairs me and my kids packed up our things and security told me that it's OK for me to get ref that the room looks OK. I packed up my kids and we go downstairs in the code again and there's another long line. We're sitting there waiting for another hour because she's the only one working when I get up to the window she tells me that she cannot refund me my entire money because security told her that the room had cookie crumbs on it and I explained to her that that's not security told me, had I known that I was not gonna get refunded my $194.12. I wouldn't I would've never left the room. I explained to her that she still has to give me my money because she gave me a smoking room when I told her I needed a non-smoking at that point she stated that she had no more non-smoking so she had to give me a smoking room so I asked her why would she asked me if I wanted a non-smoking or smoking she claimed that it was a miscommunication. I argued with her so I can get my money back and she still gave me only $94.12 and told me that I would have to wait till the next morning to speak to manager Lisa to get my hundred dollars back , when I speak to manager Lisa the next morning, she was extremely rude and kept hanging up on my face continuously would not even do her part as a manager and listen to the guest side of the story. She just claimed that she was not gonna argue with me and continue to hang up on my face, and at one time called me out of my name I pretty much was robbed from my money, and I asked her for corporate number and they would not give me corporate number told me to go online and find it myself. This is unprofessional And poor management. This place still owes me 100$Manager, Lisa will not let me explain the fact that her receptionist gave me a smoking room. My kids have really bad asthma and I cannot stay in a smoking room. They pretty much took my money. I did not stay there at all. and they only refund me for one night of $94 which is not fair. She stated that she had nobody there to clean up the room. That is not my fault that they are short of staff. They need to refund me back my entire money of $194.12, the customer should not be our fault for them being short of staff, and not having enough people there rooms read more

They told me how slow they were yet put me facing the freeway. It was extremely loud and the lock on the door didn't work. There was no parking close to the room. There was 1 bar of soap. I would spend the extra $20.00 and get a much nicer room. The young lady at the check in was polite and let me know the wi-fi was not included, nor was breakfast. The room was clean but the carpet was coming up and the AC didn't work and was also extremely loud. read more