Everything went well. Danny is wondetful. He was on time,…read moreefficient, neat and clean and did a great job of replacing the waterline to my refrigerator that had been leaking. I highly recommend D&M Appliance Repair. 5 Stars

5 stars! I used D&M…read moreAppliance when the washing machine at one of my rental properties broke down. The office manager, Grace responded promptly. Danny then showed up on time, and diagnosed the issue quickly. The repair was completed efficiently and at a very reasonable price. I value honest, locally owned businesses, and this was exactly that experience--straightforward service, no upselling, and quality work. I'll definitely be reaching out again for any future appliance repair needs.

$209 plus tax just for a diagnosis not including parts or labor and when I said no thanks. This…read morerude woman hung up on me Unbelievable. Over priced and zero customer service skills. Sad. Edit. Go to "The Appliance doctor". Great customer service and reasonable diagnosis fee

Poor, expensive service. They demand money up front and will not use the initial service call…read moretoward the repair (as most companies do) Seems like another company out to rip off the East End.

My LG oven wasn't working and I needed to get it fixed before Thanksgiving. Oscar was able to come…read morethe same day, assess the problem and fix it in about an hour. He was very courteous and walked through all the potential issues as he opened the oven up. Luckily no additional parts needed to be ordered and he was able to replace a burned out connector for a very reasonable price. The oven has been working perfectly without issue for the past few weeks. Highly recommended.

Oscar responded immediately to my Yelp request. Very accomodating. He repaired my washer issue by…read morereplacing the necessary parts. My washer now is working like it should. Oscar is pleasant to work with and reasonably priced. Would definitely recommend his services.

Eric was great. He came out to look at my Viking oven. It needed a part, which was very…read moreexpensive, due to being a Viking oven. His work was fantastic. I would use him again.

We strongly recommend North Shore Appliance Repair. Eric fixed our dryer on his initial visit by…read morereplacing the needed part right away. When our gas oven required service, he promptly ordered the part and installed it within two days. For both repairs, Eric was friendly, professional, and took time to answer my questions - all delivered at a fair price.

So glad we went to this service center! Staff was incredibly kind and helpful and replaced a part…read morewe needed for the Dyson air wrap bc it was still under warranty. Cleaned everything for us and was in and out quickly. Hopefully we won't be needing another repair anytime soon but if we do,we will be happy to return.

My 2008 Dyson DC24 finally had an issue that required an expense that I would have to cover. Did…read morethe math and went with a new Dyson Ball Animal 2. I went back to the same location where I had a prior great experience and it was the same excellent experience. Rich is still there but dealt with Max this time. Super helpful in explaining options without pushing a model. They took my old model for recycling, assembled my new model and helped put it in the car. If you need an unbelievable vacuum and superior service, you now know where to go. These vacuums and there situation specific attachments are incredible. Thank you Max. It is appreciated.

Don't lose this number! We called at 11 am for an issue with our dryer, I suspected the belt broke…read more Call back within 10 minutes, service tech Jose got here at 11:45, done at 12:15!! Great service, nice people and good value, not cheap but done right!!!

Prompt response, polite and receptive communication. Advised availability and arrived timely…read more Provided the necessary service. We needed our dryer serviced and he was able to diagnose the fault immediately. He knows his craft and was professional in his actions. Repair was done timely and the cost was reasonable. Would recommend the company anytime.

Utilized them to fix our dishwasher. They were very prompt and knowledgeable. Recommend them for…read moreappliance repairs.

Several weeks ago my 12 year-old Samsung Fridge (RFG297HDRS) stopped making ice and more recently…read morewater was accumulating and freezing under the vegetable crisper tray. I contacted Premier Service and spoke with Giovanni. I couldn't help but think at 12 years the fridge might need to be replaced. However, Giovanni came over, diagnosed the problems, and repaired both issues, and provided a 90 day guarantee. His fee of a few hundred bucks, was more than reasonable. He further advised that as long as the compressor continues to work there was no reason to think we couldn't get several more years from this fridge. It's very hard to find trust worthy competent service professionals these days, but we found one in Giovanni and his company. I highly recommend Premier Service of NY for any appliance service you may require.

I called on Thursday evening and Seth came same day to repair my sub zero units, he was very…read moreknowledgeable, he identified the issued, explained the process and repaired the units. Very clean and experienced. Would highly recommend.

Seth was professional and knowledgeable. He new what was wrong with stove in 10 minute. next day…read morereturned to replace part. very satisfied with his service. Took pictures over everything and gauranteed his work for 5 years. I would definitely recommend.

Don't post a lot of reviews but Richie is a class act! We called him to come out and take a look at…read moreour dryer as it was making a strange noise and wouldn't work properly. About an hour before he was due to arrive I showed my wife what to show him because I had to leave and of course the dryer worked perfectly after it spit out a face mask that had been lodged somewhere. Richie could have charged us the service fee and I even offered to pay it and he refused. He came in anyway, looked at the dryer and regardless and confirmed it was the mask and didn't charge us a thing. So nice to know there are good honest people in the world still. I can't recommend Richie's Appliance more, stand up honest guy!

I've been using Richie's for more than 30 years and have never been dissatisfied with any service…read more Richie is very knowledgeable and honest. He saved me money many times when he could have just said I need replacement or repair when not needed. Highly recommended!

Incredible, spectacular service. I can't say enough about how impressed I was with the response and…read moreknowledge of the refrigerator service man. Wow! My 14 year old whirlpool side by side refrigerator broke a few weeks ago, but had still been making ice. I wanted to have it checked just to be sure I could trust it. When I called to describe the problem, the person who answered suggested that i pick up some thermometers and monitor the temperature, and call them if there was a problem. I got some great freezer /refrigerator thermometers from the hardware store and found that both the freezer and refrigerator side were too warm, even though I had the coldest setting selected so I called for an appointment. They called me back and let me know that the service man would be out today after 11. They reviewed the prices with me. Today I got a call that the repairman would be leaving soon. Then I got a call that he had left and should be at my house soon. The repairman also called me to tell me that he was 15 minutes away. This was great since I didn't have to wait at home but could do some small errands near home. When he got to my house, he listened to the description of the issue and diagnosed the problem. He asked how old the refrigerator was and explained what was going on, telling me that it would cost more to repair this than to buy a new one since only about a third of the freon that should have been getting through the system to cool it was actually getting there. I really appreciated that the repair man showed up as expected, kept me informed and had excellent knowledge of the problem. I really enjoyed working with this company and will call anytime I need service. Thank you for the great job!

TLDR: Find someone who provides itemized pricing. These guys charge insane rates and won't even…read moretell you what parts they installed. I'm very unsatisfied with both the service and the follow-up with American Service. After the repair, I asked a straightforward question: what specific parts were installed. They refused to answer. No itemization, no explanation, just deflection. That alone is a major red flag. After some independent research, I found the parts installed cost roughly $500 total. I was charged around $1,500 overall, which implies ~$1,000 in labor for at most 1-1.5 hours of work. That pricing is wildly out of line with the market. They're free to charge what they want, regardless how offensive it is. But when pricing is opaque and basic questions are avoided, it creates a dishonest experience and erodes trust. Playing dumb when asked for details only makes it worse. Look elsewhere