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    E & L Bindery

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - E & L Bindery

    Bookbinding

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    10 years ago

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    Bookmobile

    Bookmobile

    (12 reviews)

    Northeast

    I don't understand these negative reviews. I can only assume these few people were high maintenance…read morewith ridiculous expectations that did not match what they were willing to pay for good quality and service. I've worked in sales and customer service for 20+ years and Bookmobile is second to none. Very professional, experienced, and lovely to work with.

    I could not even get a detailed quote from these people. Their online quote tool is cursory and…read moredidn't include key aspects of the process. Their sales manager, Nicole Baxter, was incredibly rude and refused to get on the phone to answer questions. I think their one-stop shopping business model, which includes fulfillment, is good, but their execution, based on the other reviews I've seen here, and my experience, is pretty crazy. Rudeness, from what I'm reading, appears to be combined with bad work. Or at least bad work some of the time. Perhaps the process goes well for some people, but clearly not for everyone. The company should look at personnel as well as corporate culture and print quality. Start with common decency: I've never dealt with anyone, ever, in sales who behaved like this. And this is publishing. Small publishing. People in this field should care about books, and authors, not abuse them. I'm a writer and editor whose books have been published by major houses. I just don't think these people care about creators. An update based on Nicole's comment. I explained several times that I was just making the initial contact. Our designer is not only experienced, but well-known in the field. He designed major magazines, led redesigns at The Washington Post and the LA Times, is an expert on type, and just did a Jann Wenner book for Little Brown. Yet Nicole would rather send patronizing emails than deign to get on the phone for 5 minutes so I can ask some basic questions, such as whether the company can produce hardcovers with stitched rather than perfect binding. We didn't need "guidance" (again, patronizing) but we did need to get more information about what Bookmobile provides.

    E & L Bindery - bookbinding - Updated May 2026

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