terrible follow up service when you have a fault to the building…read more We have water stains all over the oak inside an annexe built by Whitlock and Lowe. We have been treated rudely and they demand we pay for a call out to see the problem? unbelievable in fact. Avoid !

Dreadful experience. Whitlock & Lowe Ltd - trading as Prime Oak and Julius Bahn - should be avoided…read moreat all costs! They made big promises but delivered none. After paying a 15k deposit, communication was a nightmare. It was never clear what parts of the build and finishes were actually being provided and whenever we tried to get clarification, all we got was jargon and vague answers that made us feel stupid for even asking. We felt completely lost, and it always seemed like Whitlock & Lowe/Prime Oak was making things deliberately complicated. Even our builder tried speaking to them directly and couldn't get any sense out of them. He was left just as baffled and frustrated as we were. The constant confusion and lack of transparency turned what should have been an exciting project into a stressful mess. If you value your time, money, and sanity, avoid at all costs.