Had to take the daughters Dyson out to the Service Center today. Was greeted by Ron. He took it back to his service bench and took his needle nose pliers out and pulled a bunch of stuff stuck in vacuum and then did a once over cleaning of the machine. You have to love the people that work here. They are super thorough and quick in doing any repairs. Thanks Ron for helping out today. You're the Man!!! read more

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My Dyson's suction stopped a few days ago and I couldn't figure it out after dissembling and reassembling it. I brought it into the service center around 1 pm on a Saturday. The gentlemen checked to see if it was under warranty after explaining there is a hole in the hose (thanks to my toddler). They quoted me at $75 if outside warranty. It is 6 years old so no warranty but so much cheaper than buying a new high quality vacuum! And they fixed it for me on the spot, I was out of there in 15 with my Dyson good as new! Great experience read more

Just an amazing job. Helped me out by clearing my vacuum. Also, let me know that the second one I brought in was too costly to repair. I love that I bought a Dyson and also glad their repair center is so great. Thanks again read more

Went there today to get a cord replaced after our new puppy chewed the old one in half. Quick and friendly service. Reasonable price ($29.99 plus tax). Work was completed quickly while we waited. We are fortunate to have this place so close. Easy on and off 270 at Roberts Road. I did drive around the industrial park a bit to find it, but the location is well-marked and lots of parking. In another review there was a mention of calling first to get inside. That was not the case today. Perhaps that was a COVID thing to call first. I rarely highly recommend, but in this case, I highly recommend. read more

Helpful, fast, polite. They cleaned out my clogs in under ten minutes and provided length of time left before refurbish or replacement

I was amazed at the attention and care I received a few days ago at Dyson Service Center. I walked in w/o appointment and was seen immediately! Explained the poor suction I was experiencing and he took the vacuum back to shop, came back short time later and told me the filter was extremely clogged which he cleaned and showed me where and how to maintain. I thanked him and asked how much I owed him----- his response was NOTHING! He was just pleased I used Dyson and was there to be of assistance. I was pleasantly surprised and would highly recommend this business. While there, 2 other customers were taken care of in a similar manner and by another serviceman. So nice to see 'old day' attention to customer care. Highly recommend. Great job guys. read more

My experience at the dyson service center definitely made me a dyson customer for life. First of all their products have been great to use and definitely hold up to extended use. However, the customer service here is what really sold me to continue buying and using dyson products. Basically, my dyson stick vacuum stopped charging and I had no idea what occurred. Its a few years old so I was prepared to pay for repairs and get it going again. I came into the store, explained my problem and the specialist, I wish I got his name, quickly took it to the back to run some tests. He was able to charge the vacuum and it started working just fine, turns out my charger was broken. Instead of charging me for a new one, he gave me a spare he had and sent me on my way. Not only was he professional and quick, he was kind and explained what may have happened. Now I'm back to using my dyson and couldn't be happier! Definitely recommend to drop by this service center if you're having any issues with your dyson product! Also, just recommend dyson as a brand! read more

First visit - my Dyson vacuum stopped running in the middle of vacuuming last week, and I knew about this service center, which is very close to home. I cleaned out the canister and couldn't figure out why it stopped. I even tried another outlet. No go. I arrived at the storefront off Roberts, and there is a sign on the door advising to call them / no lobby entry. I called and gave my name & ph #, then was told someone would be right out. It took about 5 minutes, but a guy came out and I explained. He said sometimes it shuts itself off when it gets too hot. He took it back inside and within 10 minutes brought it back. He just cleaned/vacuumed it out and showed me the filter that needed cleaned. Dummy me. I didn't know about the filter. He didn't charge me and gave me back my clean working vacuum. I will absolutely bring it back if needed (after I clean it myself). read more

These guys are so professional and efficient! My Dyson vacuums are so amazing, and Adam and Caleb keep them running great. I highly recommend Dyson products, and knowing that there are such talented and friendly technicians is the cherry on top! Thanks guys!!! Cindy read more

As always, the guys at Dyson just absolutely are spot on w their service and outstanding customer service! Dyson just gets it! Their products and customer service are really second to none! I more than strongly recommend you check both the sweepers and team at Dyson. Thanks guys! read more

Dyson Service Center Columbus - Appliances & Repair Near Me - Columbus, Ohio

Fast , super efficient, knowledgeable! Walked in with our very old Dyson that was losing some power. Expected to drop off and get a huge bill. NOT the case. Service tech greeted us, took the machine back to diagnose and returned less than 10 minutes later with the vacuum working properly! No charge!! Once again, Dyson is my preferred brand- they have great machines that are high quality, last ( mine is 20+ years old) and great service. Worth every penny. read more

I saw the reviews before bringing an older Dyson battery operated vacuum in. I decided to drive the extra distance and was very glad that I did! Adam the repair tech was as advertised. Professional, efficient and more than fair in pricing of services. The vacuum smelled like dog and the battery lasted about a minute. within 15 minutes I had a clean vacuum and new battery. he also replaced the broken dirt canister with an old part that I hadn't noticed. Around a 100$ and I essentially have a brand new vacuum. customer for life! read more

I *highly* recommend this place if you have a Dyson vacuum. We have a Dyson Animal and the hose split on ours. We brought our vacuum to this store, had to wait 10-15 minutes due to someone in line before us, but they were able to replace the hose in a few minutes. $30 later we were on our way. I highly recommend this place for service! read more

I had a little trouble finding the repair shop its in an industrial park, white bldg, section A, i don't come to Hilliard often. The repairman was kind, professional, i though my portable dyson was clogged, he checked it over, 10 minutes, it works! read more

Everything! They go out of their way to fix the product without charging the customer. If they can't, they offer you a trade in on your old machine that is almost always at least 20-40% off. I love my Dysons. It's exactly why I drive 1 1/2 hours to this facility when they need serviced. Adam helped me today and was so professional are super fast. Highly recommend ! read more

I chose to take my dyson for repair to this shop because of the great reviews. We were greeted and within a couple minutes was told what our issue was. It was clogging of the filter and the gentlemen working there took it back, cleaned it and brought it back out to me. I told him next Dyson I buy it will be from him...and I mean it. Great customer service has a high value to me! read more

I've been a long time customer of fusion products, but first time needing their repair services. They staff was quick, and very nice.

Sorry, one star was as low as I could go. This place is a total scam. Won't even look at your machine, tell you it's trash, offer to recycle it, then fix and sell it. Saw them refuse service to woman in front of me too. Actually lied to me and told me parts weren't available when, in fact, available for very little cost directly from Dyson and several other merchants. When I called the very next day to say I wanted my machine back and I would fix it myself I was told it was already disassembled and recycled. total liars and scam artists. Save your time and money and contact Dyson directly. They will send you all parts for free or very cheap. My machine was 15 years old and they still stock ALL parts. read more

Very easy to work with and staff know the product. I purchased a battery from Amazon and it only lasted 2 months. Took it here and they gave me suggestions on how to preserve the battery. read more

I love my Dyson for many reasons and this service center is a great resource for Dyson owners. We have a Bernese mountain dog and put our Dyson to work every few days to help keep the house clean. Therefore, things happen. With other vacuum brands, we usually end up pitching them once they die because it's more expensive to fix. This service center has been great with keeping our vacuums running due to their generous warranty plans. Our hand vacuum was just 8 days outside of warranty and they still honored it free of charge. I really appreciate all of the replacements they have done so that we can keep our current vacuums vs. buying new. This is a great service center! read more

Our almost 10 yr old Dyson was sparking at the handle where the power cord connects. I looked up Dyson repair and was thrilled to see a service center was not just in the state but right in Columbus. I called ahead about my problem and they quoted me a price of $75 to swap out the electric cord as that is what the problem sounded like. I told took the vacuum in that Friday around noon and the small shop was empty of customers but ready to help me. They looked the vacuum over, confirmed that was the problem and said they would need 30 mins max. I came back in 15 or so and it was ready shortly after. They also performed some general tune ups, cleaned out the bristles while they had it. We have had it back in service for s month or so and it is good to go. They did mention they serve I think the tri state area if not parts of the east coast so I think most of their business is shipped into them. If you are local though, you are fortunate enough to be able to drop in. read more

This place may be a little bit challenging to find, but it is definitely worth finding. I have now been here two times and they have exceeded my expectations both times. They are able to diagnose, explain and repair the product faster than I expected. The customer service is fantastic and the product speaks for itself. If you do not have a Dyson, you will not regret getting one. If you do have a Dyson this is the best place to keep it running great read more

Pros: Near my home. Knowledgable technicians. Happy and helpful employees. Good hours of operation. Cons: Can be hard to find building in the labyrinth of office buildings. Review: I have been coming here for a few years for my fusions and have always been pleased with my service. The technicians are knowledgable and polite. Will be a return customer. read more

Dyson Service Center Columbus - Appliances & Repair Near Me - Columbus, Ohio

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They were honest and didn't charge me a thing to look at both my dysons. The brush had been installed backwards on one of them and they fixed it. I'll go back for any of my dyson needs!! read more

Timely, attentive service. Fixed my two Dotson sweepers for under $40! Convenient location.

Dropped off vacuum still under warranty. Within 30 min I got a call it was fixed. Easy drop off and pick up.

The guys here do an amazing job! They're always friendly, and helpful. They explain what was wrong with the vacuum in an easy way to understand and always have me back on the go quickly. I also love the dyson warranty! Long warranties when you buy your vacuum here, which means they repair/clean for free until the warranty runs out. Tons of savings! read more

Our Dyson lost suction over two years ago and sat in our closet. I stumbled upon the service center through Yelp and boy we are happy we stopped. I stopped in without an appointment not knowing what to expect but the tech took the machine straight back, ran diagnostics, corrected the issue and had me back on the road in 30 minutes. I highly recommend the service center and Dyson for their commitment to customer service. read more

My Dyson had stopped holding a charge even after I had cleaned the filter and checked for blockage. After troubleshooting online, I called and spoke with Jackie who was so very helpful, kind, and sweet! She knew exactly what was wrong and let me know she would handle it easily as soon as I could get to the shop, all I needed to do was ask for her. It was a bit of a drive from where I live, but Jackie's outstanding customer service made it worth it and I won't take my Dyson anywhere else. She's amazing and knows her stuff! Thank you, Jackie! My Dyson is now good as new. read more

Employees were friendly and professional. They had my Animal 2 fixed in 12 minutes. Roller brush motor was bad and they replaced it quickly. I'd recommend this place to anyone who has a Dyson. read more

They are the best around. Professional and reliable. The staff answered and scheduled us immediately and had covid protocols in place.

I learned about this service center online. I have shipped in replacement parts in the past but this time I decided to have the issue resolved at the local repair location.I own several Dyson products: 3 vacuums and one blow dryer, I think they are pricey but always great quality! I took my Dyson V11 torque in because the motor stopped and the battery light wouldn't come on (I think it was exposed to water). I expected to drop of vacuum and pick it up later but to my surprise, he took it inside and had it repaired and returned to me in less than 10 minutes. Having great customer service helps justify the above average price of Dyson products. read more

Another good reason to buy and use Dyson products is the support like here at this service location. I took our new stick which was shutting off after 20-30 seconds while using. He checked it out and found out it was only clogged. He showed me where and it worked fine after he fixed it. We have the large vacuum. large fan, two small fans/heaters and one stick vacuum. No chance of little ones catching fingers in blades, since there are no blades. I trust their service person to fix and not overcharge. Great products and service!! read more

Incredibly hard to find, but amazingly fast and efficient. The gentleman who helped me was so very kind and helped me get out of there in less than 5 minutes. read more

OK, this is probably the oddest and most domestic review I've ever done, but these guys deserve it. I own a Dyson cordless that we received as a wedding gift. It's awesome, but it occasionally runs into problems with jamming, especially during shedding season. I used to just grumble at it, or try to unjam the brush with a chopstick, but after getting truly hosed up I decided it was worth contacting Dyson to see if anything could be done. To my surprise, they told me about my local service center, so I decided to drive over. My first visit was a bit odd, because it was near closing time and I had trouble finding their store, but the staff member I talked to on the phone got me some better directions than my GPS, and stayed open so I wouldn't waste a trip. After looking at my vacuum and the brush, he helped me by removing a truly epic wad of crud out of the brush's guts, then replaced the motor section because he thought it might have developed a problem due to the jamming. Awesome. Fast forward to today, a couple months later, when I see an ad on TV for a new tangle free brush that looks like it would solve a lot of my problems. I decide to call the service center directly, and ask if the brush is compatible with my Dyson. "Well", he said, "Technically it's not listed...but can I put you on hold for a sec?" I said sure, and after a couple of minutes he picked up the line. "OK! I got our display model cordless and the display model turbine attachment out, and put them together. It looks like it works just fine!" He easily could have just told me it didn't work, or tried to sell me on buying a more expensive model. The fact that he actually went and tested it out for me was just plain awesome. That kind of above and beyond service is worth recognizing. Note: In addition to service, they do sell parts and new Dysons directly, so you can go in and buy whatever you want off the shelf. Service is free for anything under warranty, but I'm marking them as pricey because, well, these things ain't cheap. read more

This service center was so convenient - so much better than shipping off to some place and have it gone for several weeks. The gentleman who was in the center, quickly took my vacuum back to his repair area and got the beater brush unjammed. I only had to wait about 10-15 minutes and it was ready to go. On top of that, he didn't charge me anything! Best customer service ever!!!! And if I want to upgrade, I can trade in my current machine on a newer model. They have all the new ones there so I could check them out. read more

Waiting room was clean with seating available. Troubleshot, found the issue, and fixed within ten minutes. Very professional and courteous. While this is my third Dyson product, you've now earned a lifelong customer. Thank you!!!!! read more

Great place to get work done on your vacuum. Very knowledgeable and helpful too. I went to the store to purchase a clip I broke while cleaning our vacuum and they said it was on them. I insisted on paying them as it was totally my fault the part broke and they said no. They where happy to resolve my problem with no charge whatsoever. read more

Outstanding service!! I broke a small plastic piece on the lower hose and thought for sure I would need to purchase a new vacuum. No appointment and no wait! I brought my vacuum in - they scanned the bar code and located my warranty!! Bonus! NO CHARGE! Fixed my vacuum in under five minutes! Good as new! Thank you! Excellent customer service!! read more

Awesome service. They replaced the motor on my vacuum and honored the ether warranty. Thanks