I literally signed up to Yelp just so I can share my experience with Dyphor.
Every bad review you have read about them is true. My family and I didn't read the reviews prior to purchasing since we were just walking by and found them.
The owner, Francesca, will gaslight you until you turn into an Exxon gas station. One of the rudest business owners I have ever dealt with.
On Jan 1st - I ordered 4 dining chairs and 4 bar stools which equated to thousands of dollars that we paid upfront. The 4 dining chairs were in the showroom so we took that home right away. The 4 bar stools were going to be ordered and delivered from Indonesia and she said you will get them in late March or early April.
I got my barstools the last week of July, four months later than promised. I am actually not upset that the stools were late. I was upset with the following:
1) The first time I called to get an update was in April. When I called, I was told they were shipping in 2 weeks. This was from an associate in the store
2) When I called in May, I was told they were delayed. This time Francesca got on the phone and went on a rant.
- "There is Ramadan, so they are delayed in Indonesia. How can you not understand this?"
- Meanwhile, I literally only asked why was the delivery was delayed.
- Never mind that Ramadan was in March and that I had ordered these on January 1st and it was now May.
- I had no idea why she was mad at me? I wasn't even upset on the phone. I was just asking where these multi-thousand dollar bar stools were
- She then went on a rant and said "You have no respect for small businesses. We're a small business trying to survive"
- For the life of me, I couldn't understand why she was ranting this to me. All I had asked was where are my bar stools.
3) I called in June and asked if there was an update
- This time, Ahmed, her husband talked with me and said, we're really sorry that the shipment from Indonesia is delayed, it will come in 6 weeks.
- And you know what, I said thank you for being honest, this is all I wanted to know.
- Ahmed is actually a nice guy who is very fair to deal with. He was honest, he did not gaslight me and go on a rant as to why its absurd of me to ask where my barstools are after being several months late
I am making this review so people understand what they are getting themselves into when dealing with Dyphor. They have cool stuff but Francesca's demeanor is not worth it. They will not follow up with you, they will gaslight you and you will wait way longer for your stuff than they say.
What softened the blow of not having the barstools is back in Jan, they gave us 2 loaner stools to use, so I do appreciate that.
It's ok if it takes a long time for things to get made, just be honest and don't treat people badly.
They changed locations in Brooklyn so the other Yelp page is closed for them but you can find it in the link below. More reviews that are similar to mine
- https://www.yelp.com/biz/dyphor-brooklyn read more