Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

Our central air conditioning unit broke during a very hot summer spell. Despite it being in the…read moremiddle of their busiest season, and being one man down - Paone answered our call personally and sent an expert technician out the very same day, who fixed the problem. We were beyond pleased! Paone also services our heating system. They provide top-notch, service in all seasons and we highly recommend them.

We recently had a problem with our heating system on Christmas Eve, we called Paone Mechanical in…read morewhich we did not have a service contract with. I talked to the owner of the company and he sent one of their technicians out that night! They repaired the problem and were thrilled that they did that for us. We would recommend them to our friends and family. Than you Donny for your help and we appreciated that you could come out that night.

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

We had a leaking water heater. I called at 6:15 in the evening, and a virtual agent confirmed that…read more128 had scheduled with us the next day via a text message to my phone. They called promptly at 9:30 AM the next morning and arrived by 10. We needed a replacement water heater, and they were completely done by 5 PM. They are focused, efficient, and helpful. I also appreciate the membership they offer as a company. Wonderful team!!

Full disclosure, I know Chris personally so it made it a bit easier when choosing a business, but I…read moredoubt his approach to customer service would be any different if I were a complete stranger. Chris was at my house within 30 minutes of initial contact. The problem was diagnosed within 5 minutes, and the part was ordered. Before having to place the order for the part Chris made several phone calls in an attempt to find the part that day, and rectify the issue immediately because he was concerned that with a child in the house we shouldn't go without heat. It goes without saying that these HVAC guys are in high demand this time of year, so to have a technician at my house inside of 30 minutes was impressive. Without belaboring the point, the work was completed fast, the price was ridiculously reasonable considering it was an emergency call on a holiday weekend. If you are looking to have HVAC work done you'd be crazy not to contact Seasonal Control. He's an up and coming small business owner with many years of experience. Honest, reliable and hard working. As a consumer, that's all I can ask for. Thank you Chris. You really did come through for my family and I right before the temperature drops to below freezing!

The best. Couldn't have hoped for more. Without boring everyone with the details of our…read moresituation, we'd only been in this house for 6 months and with a history of quirky working behavior from our central air, the previous HVAC company I called (can't recall their name) were puzzled with the initial furnace install (from DiPietro), "why'd they do that?", "have no idea what they were thinking with this?" and recommended a band-aid that should get us through the seasons but thought a new intake duct through the floor, etc. for $3000 was the ideal remedy. Several months pass, and in the peak of July '18 humidity our furnace/AC stopped working. I took too long to deal with the matter, but when we called Seasonal Control, Bob came over, took 30 minutes or so to determine the shutdown (burned wire) and then another hour to figure out the dampers were incorrectly wired, re-did the wiring, ran the tests, etc. Perfect. All's well. And has never been better. $260+. This company does not do "online"(Facebook, etc.), mostly word of mouth, and they're busy, plenty booked up. So, you may get help right away or may be a challenge. But I could not recommend them higher.

I wish there was a negative rating be that as it may. I was given his number because I had an…read moreemergency. There were high levels of carbon monoxide due to a faulty boiler. I left two messages to convey this to situation. Unfortunately there was not reply to my dangerous situation. My wife has been feeling awful for months probably because of the carbon monoxide levels.I wasn't calling about a leaky faucet my wife and dog were being exposed to a life threatening situation. My plumber at the time Franco chimataro took care of the problem. Things are good now. Thanks Franco

What an incredible group of guys! Not only do they provide you with unbelievable service and…read moreexpertise, they are also some of the nicest and most genuine people I have ever met. We have been remodeling our home in Gloucester, Ma and have found that the Unis' offer the the most efficient and fair plumbing & heating on the North Shore. We HIGHLY recommend them to all friends, family and coworkers. Quality work all around!

Amazing service. Responded immediately. Gave honest upfront pricing. Quick and honest service. What…read moremore could you ask for! I will call him for any future service!

I've been a customer of Jamie's for a year now, and his work is great and prices very reasonable…read more He has cleaned up work from a previous contractor and been very responsive to several heating emergencies that I've had over the past year. I highly recommend Jamie for any of your HVAC needs. Five stars!!!

Called Cranney for a clogged kitchen sink and they were here within an hour! Amazing!!! Both Cris…read moreand Angel were fantastic explaining our issue, clearing the drain and then recommending how we can maintain the pipes to keep them from clogging. Great service and wonderful servicemen! Thanks Cranney!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

Brian just left (there are 4 at PA!) and he is a Godsend! He analyzed our systems problem and…read moreright away fixed some issues. We have a Bryant HVAC 11 old system. Preferred Air only charged us $89.95 for the work done and analysis. He also had to make several calls to clear the work with my working husband and myself, all of which he did with great patience and professionalism. He was easy to talk with and showed me respect and explained all the parts of the system that he was working on as well as what needed further work. He was able to price out the work in a professional and logical manner and left us with a come back date to complete the work after the parts arrive from 3 places all in 48 hours. We even discussed pricing of the shipping fees to get the parts. It was all reasonable. I would refer this company to my best friend and family anytime!

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

I've been a Scott customer for over 20 years, and took their recommendation to install a zone-type…read morehot water heater. It was expensive but came with a manufacturer lifetime warranty. The problem is, I've had to replace the tank several times, and I can't afford to keep paying. $3,376.34 is what they're charging me now, to install the same system again, it's now the 4th time they've installed it in 12 years. I'm a senior citizen and I've always relied on their annual contract, but when I ask why they keep installing the same system, all they say is, it must be my fault.

After canceling my account with Scott because of unbelievably poor service over eight years, my…read morecondo association mistakenly had them fix my new boiler. Because this repair would have been free if done by my new company, I requested documentation so I could seek reimbursement from the new company. I called twice, leaving a message on the Scott owner's voicemail. No response either time. In my previous review, I requested no further contact. The owner contacted me anyway to argue with me. I REQUEST NO FURTHER CONTACT and will report it as harassment if it occurs. Do yourself a favor and avoid this company. They are clueless and irresponsible. Pretty obvious that the few positive reviews are fake.