Our central air conditioning unit broke during a very hot summer spell. Despite it being in the…read moremiddle of their busiest season, and being one man down - Paone answered our call personally and sent an expert technician out the very same day, who fixed the problem. We were beyond pleased! Paone also services our heating system. They provide top-notch, service in all seasons and we highly recommend them.

We recently had a problem with our heating system on Christmas Eve, we called Paone Mechanical in…read morewhich we did not have a service contract with. I talked to the owner of the company and he sent one of their technicians out that night! They repaired the problem and were thrilled that they did that for us. We would recommend them to our friends and family. Than you Donny for your help and we appreciated that you could come out that night.

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

Full disclosure, I know Chris personally so it made it a bit easier when choosing a business, but I…read moredoubt his approach to customer service would be any different if I were a complete stranger. Chris was at my house within 30 minutes of initial contact. The problem was diagnosed within 5 minutes, and the part was ordered. Before having to place the order for the part Chris made several phone calls in an attempt to find the part that day, and rectify the issue immediately because he was concerned that with a child in the house we shouldn't go without heat. It goes without saying that these HVAC guys are in high demand this time of year, so to have a technician at my house inside of 30 minutes was impressive. Without belaboring the point, the work was completed fast, the price was ridiculously reasonable considering it was an emergency call on a holiday weekend. If you are looking to have HVAC work done you'd be crazy not to contact Seasonal Control. He's an up and coming small business owner with many years of experience. Honest, reliable and hard working. As a consumer, that's all I can ask for. Thank you Chris. You really did come through for my family and I right before the temperature drops to below freezing!

The best. Couldn't have hoped for more. Without boring everyone with the details of our…read moresituation, we'd only been in this house for 6 months and with a history of quirky working behavior from our central air, the previous HVAC company I called (can't recall their name) were puzzled with the initial furnace install (from DiPietro), "why'd they do that?", "have no idea what they were thinking with this?" and recommended a band-aid that should get us through the seasons but thought a new intake duct through the floor, etc. for $3000 was the ideal remedy. Several months pass, and in the peak of July '18 humidity our furnace/AC stopped working. I took too long to deal with the matter, but when we called Seasonal Control, Bob came over, took 30 minutes or so to determine the shutdown (burned wire) and then another hour to figure out the dampers were incorrectly wired, re-did the wiring, ran the tests, etc. Perfect. All's well. And has never been better. $260+. This company does not do "online"(Facebook, etc.), mostly word of mouth, and they're busy, plenty booked up. So, you may get help right away or may be a challenge. But I could not recommend them higher.

I wish there was a negative rating be that as it may. I was given his number because I had an…read moreemergency. There were high levels of carbon monoxide due to a faulty boiler. I left two messages to convey this to situation. Unfortunately there was not reply to my dangerous situation. My wife has been feeling awful for months probably because of the carbon monoxide levels.I wasn't calling about a leaky faucet my wife and dog were being exposed to a life threatening situation. My plumber at the time Franco chimataro took care of the problem. Things are good now. Thanks Franco

What an incredible group of guys! Not only do they provide you with unbelievable service and…read moreexpertise, they are also some of the nicest and most genuine people I have ever met. We have been remodeling our home in Gloucester, Ma and have found that the Unis' offer the the most efficient and fair plumbing & heating on the North Shore. We HIGHLY recommend them to all friends, family and coworkers. Quality work all around!

Amazing service. Responded immediately. Gave honest upfront pricing. Quick and honest service. What…read moremore could you ask for! I will call him for any future service!

I've been a customer of Jamie's for a year now, and his work is great and prices very reasonable…read more He has cleaned up work from a previous contractor and been very responsive to several heating emergencies that I've had over the past year. I highly recommend Jamie for any of your HVAC needs. Five stars!!!

8/4/26 - Wanted to give a shout out to a post install follow-up by Mike P. He was able to quickly…read moreidentify a configuration change needed to address temperatures on really hot days!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

Needed a quote for a new AC. Betty-Jo came out and looked in the attic and recommended a heat…read morepump. Then after waiting a few weeks for a quote she called and said their Project Manager would not work in my attic, and we needed to create a utility room in a bedroom, which was ridiculous. Three other companies laughed at this, and one got my heat pump set up with ease. There was nothing wrong with my attic for your competitors, and my heat pump is running without issue. Thanks for nothing.