I am a short term rental (AirBnB) owner in Munds Park. I have called Joe out twice now for unrelated plumbing concerns and have been disappointed both times. This latest visit, I had told Joe that 3 separate renters had mentioned one of our toilets was backing up. Joe and his team were prompt to come out and visit our cabin when it was vacant. However, I noticed via camera that him and one other person spent exactly 5 minutes inside the cabin and left. I was then not called, but texted a picture of an invoice for $105 stating "Check both toilet, flush both toilet multiple times with paper. No problems found". Now first off, we have 3 toilets. So the fact they only located two of them tells me their visit was hasty. Second, THREE separate groups of people had stated the toilet was backing up - This is pretty definitive evidence of an existing issue. The fact that him and his team only spent 5 minutes in my home tells me that they were not really interested in finding an issue. It seems to me that they were more interested in collecting a quick $105 and getting on with their day. I'm also quite put off that they couldn't take the time to call and discuss their findings, rather than text me a picture of a bill - Quite unprofessional.
We just stayed at the cabin with some friends this past weekend, and verified first hand that the toilet was consistently backing up. I went ahead and pulled the toilet out myself (Just what I wanted to do on a short weekend getaway) to find a large mass of roots that had grown into the drain, blocking probably 90% of the flow. I removed the root mass, and all is well.
UPDATE - The owner of the company refunded the service fee. Review has been changed as such read more