Customer service, set up an appointment with them last week to get my HVAC service done, today I…read morewas scheduled. I had to call them multiple times then the receptionist hit up the technician, only to tell me that the tech would be another hour and some change to get to my home, this was after I already waited for an hour and a half. Seems like a glorified lemonade stand to me, they obviously don't track the technicians if they did I would have received some notification that my day would be wasted, book with them if you have a spare day or two to wait around. There are plenty other better contractors to hit up, in my opinion so back to the search for a company that respects my time. A little helpful business advice the techs set a timer and when they bust that time they relay that to the office, which in turn triggers a call to scheduled customers that you will be waiting additional hours, and when this happens you say sorry for the inconvenience how about we make it up to you. RESCHEDULING IS NOT A CONSTELLATION PRIZE. How about you knock 10% off of the bill since I lost wages today but nothing so buyer beware.

I was referred to Scott to devise a cooling solution for my garage. I have workout equipment in…read morethat location, and sometimes I hang out there with my dogs, but during extreme weather it has become unusable. They made an appointment which they kept, the actual owner came out promptly, assessed my situation and listened to what I wanted to accomplish and proposed a solution. The next week they arrived and installed the mini-split solution they suggested, complete with the electrical adaptation, exactly according to the specifications agreed upon. This was a few months ago, and now that I have a foster dog in a crate in that same garage, it occurred to me that the confidence we have in letting her stay there when we are gone, is because of the quality of the installation and how well everything works. I'm really grateful for the very professional demeanor and quality service that was provided, really enjoy being able do things in that space without overheating, and I highly recommend this company for their professionalism and quality of service, especially if you need someone to make and assessment and present you with solutions for your unique situation.

Mr. Joe and his staff are professional and courteous. We had our swamp converted to AC. I was…read moreimpressed by the superb customer service and meticulous work they did for us. Thank you Joe, Donna for taking care of us!

I would leave no stars if possible. Contacted the company on Friday the 10th of June to set up…read moreappointment for a AC unit that was not cooling. They gave me an appointment for Monday between 8 and 1. Waited all morning and they did not show up nor call to say that they were running late. I called at 1:30 and could not get a clear response from anyone until around 3:30. They told me that the technician who was assigned would call me soon. It is now Wednesday the 15th and still no call.

I had my AC upgraded and had my ductwork replaced. Diaz Services did a phenomenal job! My home is…read moremuch cooler, my electric bill is lower and the whole installation was beautifully done. I heartily recommend Diaz Services for your cooling needs!

Our AC unit was leaking lots of water. I called in First American Home Warranty. They scheduled…read morewith Diaz Services. Diaz came out, and looked at the unit for 3 minutes. I was standing right there, and timed it. The technician said the warranty would not cover the service. The fee is always $75.00. He went on to tell me that if he wanted me to fix it they could easily be do it, BUT it would cost 75.00 plus $250.00. I called a competitor, explaining to him what was happening, and he told me that that was RIDICULOUS! I agreed. At that point, I had no choice but to give him the $75.00 for absolutely nothing! I asked him to leave my house. Talk about milking it! The technician failed to access the problem properly, and he knew very well that in El Paso with our hell-hot temperatures, we are hostages! We have no choice but to pay! Well, too bad! I was not going to pay it! I made an appointment with another company, and I know it is not going to cost that much! I do not recommend this business whatsoever! UPDATE: We hired a REPUTABLE company to determine what's wrong with the AC unit. Contrary to what Diaz is claiming, they were able to conclusively diagnose the problem without requiring us to pay the exorbitant amount for a "thorough cleaning" that Diaz kept demanding. The unit will need parts replaced, as it is very old, but it was not necessary to pay a large amount of money for "cleaning" in order to find that out, like Diaz was demanding. This company is just out to take your money. DO NOT HIRE THEM! Beware!

I contacted AF Pro to service my HVAC system.Noel is great and efficient. He's knowledgeable,…read moreexperienced and fixed my cooling system in about 1 hour. He took the time to explain the situation and went above and beyond to ensure I was satisfied. I highly recommend this company.

We recently hired Delta T Heating and Cooling to convert our home cooling system from Evaporative…read moreCooling to Refrigerated Air Split System. This conversion meant dealing with existing venting and furnace placement challenges- not simple work! In every aspect of the job Delta T team was prompt, courteous and professional. I want to give a special shout-out to Nena Gomez, service and sales manager, for her professionalism. and her courteous, thorough attention to every detail of the operation. Highly recommend Delta T Team!

These guys were awesome. From the thorough inspection for estimates to the scheduling and through…read morethe installation and set up. Their scheduling team was so friendly and helpful and the guys who did the install were awesome. Their pricing was beyond fair and reasonable. They even filed the paperwork for the rebates from El Paso Electric. Meyilla and Nena in the front office were beyond helpful and Jesse and his crew were very professional and genuinely proud of their work. Best team ever! You won't be disappointed with this team!

I had a frustrating experience after multiple visits for an evaporative cooler that was tripping a…read morebreaker. The technician came out more than once, but the problem was never properly diagnosed. What concerns me most is that a visibly improper wiring connection (taped and not professionally installed) was missed during these 2 visits, even though it appears to be a likely cause of the issue. Instead, I was quoted for a broader repair that included replacing additional components such as wiring and a thermostat, without first isolating and confirming the root cause. The process stretched out over time, including a canceled appointment, and ultimately the job was not completed by Kelly Rush. His choice. He didn't charge me, but what a waste of time. While this approach may work for customers who prefer a full replacement of a thermostat plus exterior wiring (without pinpointing the main issue first). It was not a good fit for my situation, where I was looking for a more narrowed step-by-step diagnostic process. He quoted me 425.00 for a thermostat and exterior rewire. I did not get the choice to make sure my thermostat was even faulty. For context, I was open to upgrading the thermostat, but my primary goal was to correct what appeared to be a previous installer's improper wiring on the exterior of a new Mastercool 6410 unit. I would recommend making sure a thorough inspection and clear diagnosis are done upfront before moving forward with repairs. Photos of the wiring condition were also provided after the initial visits, which further highlighted the concern.

My evap cooler finally died during a 100° day, shopped around with many companies from 'converting…read moreto RA' to 'replacing' my perfectly adequate evap cooler. What I liked about Rush Maintenance is that evaps are his specialty. Kelly (owner) immediately gave me an estimate, and soon thereafter quoted me a fair price. I was scheduled for 3rd day 8AM. He arrived promptly, replaced entire system, cleaned-up, & left before noon. My home even got cold that night--loved it! I asked him if my long-time heating unit needed replacement, he checked it, said no & explained why, I appreciate the honesty. No problems, very satisfied. I recommend Rush as he will get my repeat business. A plus: He speaks Spanish.

George came out to the house diagnosed the issue that my mother in laws fridge was having and why…read moreit wasn't distributing water. He showed me what was wrong then asked if I wanted to order the parts. I paid him for parts and labor incase I wasn't going to be there later on so he could just return and do the job without me present . After having some issue getting hold of George he called me back and let me know he had been gone a couple days but that he could come on New Year's Day and finish the repair . He kept his word and showed up New Year's Day near the evening and had everything working on her fridge within an hour or less. Now my mother in law has a working ice maker and water again thanks to this company. Everything George did was neat and clean and he was mannerly the entire process.

These guys are goofs, Don't even try contacting them. They…read moredon't answer the phone or return your calls. They must owe money to a lot of folks.

Thanks guys for the great work converting me over to a tankless water heater, now I have an extra…read morecloset, turned out great. Always good work from them, and they are very punctual. J Black

Innovative Trades was INCREDIBLE! They came out because we had faulty electrical issues that we…read morecouldn't figure out. The service providers were very knowledgeable, helpful, friendly, and clear with their explanations. They resolved our issue going above and beyond what they had to do and we would recommend them/use them again!