Very bad communication between staff. The front desk staff have made numerous errors in logging key details into appointments slots in the computer systems, ie; specific dentists, novocaine/gas for children, and previously discussed time slots for fillings were not fulfilled. Although we love doctor Alison for our children, she's been really great, Edita's (the owner) lack of thoroughness with communication and the front desk staff's lack of attention to detail with the computer system, has caused inconvenience with both my child's filling appointments. As a parent, obviously you want your child's dental experience to go smoothly, but this practice is not geared towards treating children. I understand that there will be times when an appointment will need to be moved, but this practice calls before every single appointment to ask if we can come in at an earlier time, or a different day and when you have kids, life is busy and time is critical. It is highly inconvenient and rude to ask patients to move appointments for the practice or dentist's convenience. It only shows their lack of regard for their patients time. My child's filling appointment was rescheduled but with another dentist without me knowing. The appointment was originally scheduled with gas, however this dentist does not administer gas. This was not communicated to me until I noticed while my child was in the chair. The front desk staff didn't take the blame or miscommunication and said it was never scheduled with gas. On top of all that, they tried to persuade me that my child was fine and to go ahead and try without gas. They do not know my child, nor is it their business to comment on whether my child was ok or not. Parents know their children best and sometimes when children are nervous or in unfamiliar situations, they are scared and don't speak up. My child was then supposed to have 4 fillings done in one appointment, which was personally told to me by Edita, however when we arrived for the appointment, we were told there was no time to fill 4. They are constantly transferring blame and leaving the miscommunication up in the air. I requested my families records at that appointment with plans to leave the practice and because twice, I've expressed my irritation to Edita and the front desk staff, I received letter telling our family that we are no longer patients of their practice. I've never had such an unprofessional experience like this in any medical setting anyway. Although some of the staff are nice and courteous towards children, I do not feel this is the best place for children to go. Unfortunately this practice was not our first choice, but they were they only practice around that accepts our insurance. In my opinion, this practice is not a "family" type practice, but more of a "mall" type practice. read more
