Haidi, the employee who takes phone calls and works the front desk, is extremely rude, snarky,…read moreshort, and greedy. She constantly cuts me off and gives replies like "okay" and "bye." It is good dental practice to let patients know beforehand what the cost will be. However, Haidi does not give you any information beforehand and will try to overcharge you. You will not know that you are overcharged until your insurance claims come back; then, she will refuse to refund you. My total for root canal and crown was about $2400. I chose to get the root canal done, but not the crown, as I have warranty with my dentist back home. However, I had already paid a portion for the crown (root canal was about $300 total since it was covered by insurance, crown was about $2100 since it was not, I had paid $782 so far total). I asked for a refund for the crown because I cancelled my appointments and did not want it done here anymore. Haidi refused the refund, saying the doctor has already looked at my tooth and I "spent time in his chair." Haidi is constantly arguing with customers and putting them down. She makes them feel stupid for not understanding the insurance fully and asking questions about what they have to pay. She does not explain the pricing well, even though detailing the pricing/coding is literally her job. She also tries to get you to open a credit card and put your entire bill, including FUTURE costs, on there. I believe it is because she wants your entire bill to effectively go through the credit card company, instead of Great Woods Family Dentistry, so you would have no way to get the money you paid back. She wants to avoid situations like mine where the service was not rendered, but the customer wants a refund. I would stay away at all costs. Although Dr. Mistikawi is friendly and wants the best for you, dealing with Haidi in any shape, way, or form will make you want to pull your hair out.

Mistikawi and his staff as noted by others make going to the dentist a good thing. Dr. M is an…read moreartist, once done its hard to tell if at all where he has been in my mouth. Been with Dr.M and staff 22 years, consistent great service and customer centric. Plus their office banter make the visit fun too.

It has been almost 5years since I had last been to this dentist. I was crazy for not coming here…read moreand attempting to find another dentist(s) I could trust . The offices are immaculate , the staff professional and friendly (what a concept). The dentist upfront and candid !!! You will have to wait for an appointment - to be honest I am not sure they are taking new patients. They are excellent.

Simply stated"Best Dentist I've ever been to." I would recommend this Dentist to everyone." Very…read morePleasent staff; Super clean facility, and Dr Raj explains things in a way you can completely understand.

I don't like going to the dentist , no one does , but the staff at Norton family were excellent !…read moreFrom making my appointment ( next day ) to reception and forms all staff were patient and friendly. My dentist ( Dr Devine) was soft spoken and caring . My exam was calm and complete X-rays were taken . I would highly recommend them and very glad I found them !!

Today was my first appointment in Norton Family Dental, Lynnelle was my hygienist, very kind and I…read moredid not feel any pain, even though I have sensitivity in my teeth. The receptionists are very friendly. I recommend this place 100%

I've been coming to this office for over 20 years, but the service has gone downhill since Dr…read more Blatz retired. I showed up for a routine cleaning and was denied care because I declined X-rays--despite having them two years ago and knowing they're not required by MA law for a cleaning. I explained that I pay out of pocket and couldn't afford unnecessary extras, but the dentist brushed me off and told me to find another office. When I said I'd leave a review, another dentist arrogantly replied that he would just remove it. The issue wasn't just the policy--it was the blatant disrespect and lack of professionalism. I left without care and won't be returning.

I've been going here for years. I tried other dental offices in the area and in Cambridge…read more Everywhere else pales in comparison. The professionals there are so lovely and thorough. I always leave feeling well cared for and my teeth feel amazing. The hygienists and the doctor aren't isn't the type to do or recommend needless procedures just for $$$ like other places I've been to. 10/10.

Last night, the most awful, terrifying, horrifying and downright scary thing happened to me... the…read morecrown, which had been affixed to my tooth, fell out! CRAP! At least I didn't swallow it, but I knew that the only way to fix it would have to be a trip to the dentist. It ended up being a blessing in disguise! 〰〰〰〰〰〰〰〰〰〰〰〰〰〰 You see every time I have been to see the dentist, I spend probably 10 minutes apologizing to the dental assistant for not flossing enough. When the dentist comes in, our conversation goes something like: (Dentist) "So, Renee, Mrs. Carlson, tell me, when was the last time you went to see the dentist?" (Me) "Bless me, Holy Master of the Tooth. It's been 12 years since my last visit." Then I would prepare to accept my penance of a long speech and a mouth full of torture devices... 〰〰〰〰〰〰〰〰〰〰〰〰〰〰 Well today is a new day! I've been saved, I suppose you could say . I'm so happy to have finally found a Dentistry where they take customer service seriously. I even made my next appointment to have my teeth cleaned for next week, on Tuesday! If you can relate to my story and avoid going to see the dentist, please give these people a call to make an appointment. You will not be sorry.

Rating is a huge Zero! Just an update on my Botched Implants .... white bump in my Nasal…read moreseptum. Now a white bump on the tip of my nose, probably from when you deviated my septum Dr. DiMatteo. I saw that on your x-ray. My left eye waters now, cheek pain, and I choke on mucus/snots coming through my nasal area, going through my 2 front teeth where you left a huge gap. Leaking it's called. Dr. DiMatteo, you screwed up. The most annoying thing about this is you took my $20,000 in cash, did nothing in the way of looking at solutions to fix your own mistakes, gave me Zero advice or offered to return my money so I could get this fixed by a real professional. You are a coward.

The absolute best dentist and people I have ever had the pleasure of working with. The nicest, most…read morehelpful and knowledgeable staff of pros. HIGHLY recommended

I am very pleased after my first appointment. Everyone was welcoming and I immediately felt at…read moreease.. I look forward to working with the team for many years to come.

A $10.00 covid surcharge? Come on...people are out of work and can barely afford the dentist…read morewithout this additional "tax". I asked my neighbor who recently went to another dentist if they had a similar experience and they indicated no. In addition, they no longer do cleanings. I can rationalize this, but I did not get an adjustment in the price, so adding a $10 surcharge is outrageous. Time to find out the phone number to my friends dentist. They need to change the name from "$10.00 covid surcharge" to "$10 covid price gouge"

Staff is great!!! Dr. Martin is wonderful. I have terrible anxiety and they were able to put my…read moremind at ease quickly. I have already recommended them to several family and friends.

Dr Kim, where have you been all my life! Up to now I have had one disappointing experience after…read moreanother with dentists. I am so glad I didn't give up. Dr Kim laid out a sensible and affordable plan for me to have healthy gums and reclaim my natural smile. He is genuinely kind and compassionate and cares about the relationship between your good oral health and your overall health. First, the office is immaculately clean and ultra-modern. The front desk folks especially Michael are very friendly and set a relaxing tone for what is usually a stressful visit. Of course nobody likes to sit in the dentist chair, it can be nerve wracking and filled with painful thoughts, but I felt none of the usual trepidation here. I had long overdue major work done and while I can't say I enjoyed it I knew it was necessary. The work was executed in as pain-free a manner as possible. Beginning with the digital X-rays which are immeasurably safer than traditional X-rays to wonderful dental hygienist Danielle who walked me step by step through the full mouth deep clean to the skillful hands of Dr Kim who performed an extraction, and a same day implant, I knew I was in good hands and had found my "for life" dental practice. if you have been holding off for one reason or another, I would urge you to visit Canton Modern Dentistry and see why I am so excited. I still have work to do but I feel confident that I could not be in better hands. Very highly recommended!

Stay away! The scam reviews get overshadowed by the 5 star reviews that are clearly planted and I…read moreclearly missed - do not miss this one! I booked a cleaning as a new patient and an hour and a half later, no cleaning! I got a full exam which I did not ask for and throughout the process kept saying I was not interested in this and just wanted a cleaning. The tech was very sweet but couldn't even do the xrays correctly and they took about 500 vs the normal few so she also took forever. Dr Kim then proceeded to tell me that I needed a deep cleaning and a visit every 3 months. I said no thanks, I just wanted a cleaning today and we can followup on the deep cleaning, however, I have been here for 90 minutes and actually need to move on with my day. The receptionist apologized for the "miscommunication", but it was not a miscommunication, there was NO communication that I couldn't be getting a much needed cleaning but rather go through a whole 90 minute process to be told I need services that aren't covered by insurance and I've never been told I needed before. Insurance fraud at its finest, stay far away!