Last Tuesday we we went here to send off a 16x20x1 picture to California. We thought we would let…read morethe employees measure it up and box it for us. After the first lady was almost done with the pricing, this other lady walks over and tells this employee that she forgot to measure some areas. After she was finished with those additional measurements she rings up the price that came up to over $100. Not only were we surprised, but the employee that was helping us first even looked surprised. Of course we declined and walked out. After taking it to another UPS store, the charge was just over $30 bucks. We will never go back to the Walnut location. They are obviously trying to take more from a transaction than what it's worth.

Brought a bike in to ship that they said would not be an issue and 2 grown adults at a UPS store…read morecouldn't figure out how to ship a 6' x 1' x 3' box. The older woman was instantly resistant when I walked in with the bike and acted she didn't want to mess with it. Even spoke with manager looking for excuses. Asked me to load the bike up and bring it back tomorrow? I guess when competent staff is there ?

If zero was an option that's what I'd put. If UPS is going to have solutions and services for huge…read morecompanies like Amazon then this location needs to be properly setup to permit this. The long wait lines, unorganized areas, la k of knowledge and training of staff and outdated systems makes going to Kohls look like a dream. They have 3 computers. 2 with operators and only 1 that works as we speak. It's terrible.

This store is always a nightmare, but I use it for shred because I haven't found a better option…read more It's been a $1 per pound for a long time. When I went in today the price was very clearly marked at $1 per pound. When it came time to check out, it was $2 per pound. I questioned him, and he said the price went up 3 weeks ago but they have yet to change it on their pricing. Extremely frustrating! They wouldn't honor their very clearly listed price. Prices on everything have gone up. I get it, but you have to change your signs. People should be charged the price they have listed, not double!

I would like to complain about service in Rogers arkansas. There is a table outside the front door,…read morewhy can't you put packages on it? I can't get them if left on the ground in front of door. I am in a wheelchair, you try it sometime.

I drive a little further to go to this location. I get in and out quicker, and the staff is very…read morefriendly.

I have used their services twice. Very professional and friendly Great experience and I will be…read moreusing them in the future. highly recommend them janice

Keith saved the day. I had over 100lbs of boxes in bentonville at 4:30 on a Friday that needed to…read morearrive in FL SATURDAY! He was very patient with my chaotic requests and got our products out for 9:30am delivery. Thanks pakmail!

I'm disgusted in how your delivery drivers dropped of my package today. I had a fragile piece of…read morefuture (looks like it was tossed) onto the side of my gravel driveway. You need to check your delivery drivers and make sure they do their job right. I'm so disappointed.

FYI they can't ship a guitar in a case from here because "they don't have boxes that will fit it"…read moreso ship it anyway it's insured. If you can't take the moment in your job as a "shipping center" clerk to resolve this and your answer is to tell a customer maybe another FedEx has a box and risk insurance claim costs; I would fire you. 10-9-23 9:01 am

We had a very difficult, last minute printing job with tabs and spiral binding and the staff here…read moretook care of it with a great attitude even though we came in just before closing. The manager even came in to help us. Thank you!!

The most unfriendly and least helpful customer service! I miss the staff at the Phylis street…read morelocation!!

Kandice I want to thank you for partnering up with me to complete an Apostille for your clients…read moregoing from California all the way to the Guadalajara! Working with you was an amazing experience and I really appreciate your professionalism and exceptional communication. You truly offer a 5 star Notary/ Apostille service and I look forward to working with you again in the future!

Kandice & Clover were great to work with. They both took their time to help me navigate and…read morecomplete a somewhat complex apostille application; their advice was invaluable and greatly appreciated. I'll definitely use their services again. Appreciated guys.

I came over here because I had to print address labels in color. Nate was able to take my order and…read moreget them done right away. I'm so pleased by how efficiently they handled the request. The instantaneous printing is seriously amazing. Staples would have taken two days and the customer service I received from them was atrocious. I am now an Office Depot girl!

I just stopped in to get 4 small presentations bound with a black back and clear front. They said…read morethey couldn't do it now with 2 hours to closing and no one in the store. They said they wouldn't be ready until 6pm the next day. All they had to do was punch holes. Ridiculous!

I will no longer use this company. I sent print orders via email as I have always done and today I…read morefound out too late that they are closed ON WEDNESDAY. Thanks for the email letting me know. Terrible way to treat a loyal customer.

I needed 50 notecards printed for my business. Neither Staples nor Office Depot could do the job…read morebut this place said yes and did an outstanding job. They are definitely my new go-to for all my printing needs. Kudos to a friendly and helpful staff.

Brian was very helpful in the midst of a crowded store and under staffed…read more He didn't seem to let the crowd or complaints of people bother him as he focused on helping me get my copies laminated. Ever since this store started accepting Amazon returns.It is gotten very busy and people complain about the lines all the time. I prefer coming to Staples over Office Depot. Not that they have a better selection.But just the fact that I believe Staple's Customer service is much better. And most of the time to me that makes all the difference of where I will return to do business. Thanks, Brian

Save your time and go to Office Depot. Customer service here is atrocious. I had used their online…read morenext day printing services to print 5 x 7 cards which should have been ready next day. My order completion time came and went. I called the store and was on hold for over 20 minutes before they answered the phone at the print center. I asked them when the expected completion time for my order was and they couldn't find it. I was told it would be ready first thing the next morning. I called at noon to confirm the order was complete and it still was not completed. When I went over to pick up the order, I inquired about another printing service, address labels, and was told it would take 2 days to complete. Absolutely ridiculous experience.