My gf was driving my car when it broke down on May 2nd. I got the car towed after hours and called…read moreon May 3rd when they opened. They were nice, polite and service was prompt. My car was done by 1230 on May 3rd. The price was affordable as well. And they even sent me the diagnostics. I hope to never be in that position again but if I am I will use them.

When Tuffy was broken into and my keys were stolen, I didn't blame Tuffy…read more I do blame Tuffy for failing to communicate basic information, for telling me "F you" and for calling me a bitch. First, the manager, I believe his name was Gary, barked at me when I stated I didn't want to file a claim on my insurance policy since the cost to replace the key would be below my deductible and would cause my rates to go up. (Unfortunately we only had the one set of keys). He stated per their insurance company I had to - so I did. When both the police and my insurance company said to get my vehicle towed right away so that the thieves couldn't come back to steal my car, which my insurance stated would not cover if I didn't move it as I am required to mitigate known risk, I made arrangements to do so immediately. We spoke to the staff at Tuffy 3 times that morning where we advised that a tow truck would be coming to tow the vehicle to the Honda dealership to have new keys made, and all 3 times were told "ok". The tow truck arrived and the fine folks at Tuffy sent them away, as we had not yet paid the bill for the work that was done. They didn't bother to call us when this happened. I'm not an unreasonable person, and I completely understand that the bill should be paid. Never having had a situation like this I wasn't thinking about anything but getting my car out of their lot as both the police and my insurance company advised. Had the folks at Tuffy said anything about the bill the 3 times we spoke that morning I would have paid over the phone immediately. I simply didn't even think about it. The manager informed me that they likely assumed I had already paid. Ok, fair enough. They could have given me a call when the tow truck was there to advise that I needed to pay right then or they would send the truck away - and I absolutely would have paid immediately. The kicker is that when I spoke to the managers at Tuffy and explained my frustration, having made a dozen phone calls during my work day to deal with this issue between Tuffy, the police, my insurance company, and the Honda dealership, there was never an apology. The manager told me it was common sense that they wouldn't release the vehicle until the bill was paid when I asked why no one called me before sending the tow truck away - again, I simply wasn't thinking about anything other than getting my car moved, and when I told him I wouldn't be doing business there anymore told me he wasn't going to deal with me and hung up on me. Nice. When I picked up my vehicle today and again told him I wouldn't be doing business with them anymore, he told me "fuck you" TWICE, and called me a bitch. So I would recommend that you look elsewhere for your vehicle repair needs.

I'm wondering if their prices reflect a company over charging for insurance reimbursement... over…read more$600 for a rear light assembly is WILD. I checked the dealership for the same part and couldn't get close to that cost. Someone is getting scammed- don't let it be you.

Completely disappointing! Took my son's truck in to assess the transmission. After quoting nearly…read more8k to fix we decided to go somewhere else. BUT then I was charged just shy of $800 just for the assessment!!!! I realize that there time is valuable but this is just plain crazy. Will never use their services!

Amazing and fast service! I would highly recommend Southwest Auto Service. They had fair prices and…read morewere so kind to me. I have taken my car to other shops around Grand Rapids and Allendale area and they are by far the best auto shop.

First time using their services, and wow! I am so pleased! They treat you like family. I made a…read morehuge mess up and put the wrong fluids in my car, they didn't make me feel dumb. They made me feel like family. I will be returning for all my car repair needs!! 10/10!! I would give them 10 stars if I could! Really recommend to all friends and family! Value on top of that, was so reasonable, and felt like a steal for how much they helped me out. Love this place!

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Our van door was not latching properly. I talked to Brain and he was able to look at the van that…read moreday. He was able to address the issue by just lubricating the doors, but also explained next steps if the problem continued. You can tell his passion for fixing vehicles, but also helping others! We will definitely be returning for future services. Thank you again Brain and team!

Arie Nol is fantastic. Three generations/family owned and it shows. They have excellent customer…read moreservice, are honest, fast and don't try and nickel and dime you (or up charge you). We highly recommend getting your vehicle serviced by this crew. Perk... I work close by (less than a mile) and when I drop my car off for service Jeff, the owner, will give me a ride to the office in the morning.

60,000 scheduled maintenance. They drained the transmission and replaced spark plugs and some air…read morefilters. No issues detected.

I had my vehicle towed to them. I told them what was what was wrong/what was going on. I asked them…read moreto tell me what was wrong with the engine misfiring. They ended up calling me told me I $124 for labor so far and asked if I wanted them to proceed further. All they did was tell me exactly what I told them. They didn't actually do anything or diagnose anything. Charged me $124 and they were extremely rude. Do not take your car here.

I have used Thompsons in a couple of emergency situations. They got my car in very quickly and…read moreinexpensively. They have earned my trust, respect, and my business. I have what is likely to be an expensive repair that needs to be done. I will drive in from Kalamazoo to have Thompsons do it. I feel lucky to have found someone I trust.

I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Dykstra was an absolute LIFE SAVER for me. Picture it: I'm picking up my best friend from the Grand…read moreRapid's airport at the start of my birthday weekend (six other people were also coming in). We make a Costco run, and then my battery light goes on. I call my mechanic in Chicago who tells me to get to a service station immediately. I call two places without any availability, and when I call Dykstra they said they would do their best to help. And did they ever! They got my car in right away and diagnosed the problem (my alternator). Their waiting room was peaceful, clean and quiet. We were even able to store the Costco perishables in their refrigerator! What could have been a horrific start to my birthday weekend (aka, dead car on the expressway in 90 degree heat) ended beautifully. I am so thankful for this experience!

I want to thank Jenn, Megan and Steve for everything done in connection with the repairs to my…read morevehicle. It is never "fun" to take a car in for service and face the prospect of significant and/or expensive repairs (especially with a car that has 200,000 miles on it!), being without a vehicle and making decisions about what "needs" to be done now versus what can be done later. Everyone I worked with was pleasant, professional, and not only did they listen to my concerns, but they also gave solid, common sense, recommendations about how best to proceed. In addition, the fact they were able to provide me with a loaner vehicle was extremely helpful as I had a number of things to do that required transportation and I was able to accomplish all of them without any difficulty. I filled up the loaner's gas tank and got it washed which, as always seems to be the case, probably explained the 6" of snow fall that evening. The repairs resolved my issues, and it was a pleasure working with everyone at Ervine's. Perhaps the most meaningful thing I can say is that I will return to Ervine's to deal with some of the remaining issues that were identified.

I'm sorry I brought my car here. They couldn't find the problem after giving them $300, and wanted…read moreto get me to sign off on $564 for further investigation, yeah it's a 2006 model car, "no" was my answer, I sent a wrecker to get it and they failed to leave the key in after hours retrieving When I asked to send me the key they lost the key now my car sits in my drive When I called I spoke to a co-owner who told me it was the post office, and as of today I've seen no key I contacted the dealer and I face a new towing charge, and a fee of $603.00 to get one made, Humm I could have junked the car it might have been cheaper than to dealings of "Grand Rapids Hybrid" Erving's Sorry if I could give them a "0" I would have

Great work, Reasonable prices! I'm confident that when I pick up my vehicle after having service…read morework that it was done right!

Rick's done work on my other vehicles in the past at his old local but I stopped today after…read moredealing with Thompson's and he referred me to Lonnie at Proline on Division and he's going to do my Struts and Springs. THANKS Rick

Great shop and people! They worked both on my Toyota Tacoma and Nissan versa, in a timely manner…read morewith clear estimates, reasonable pricing, & solid warranty using premium parts. I really appreciate the customer service of the front desk too!

Incredible group of people doing great work at honest prices. I was stranded by sudden loss of…read morepower steering and electrical charging around 4 pm on a weekday. They were covered up with work, but went the extra mile to locate parts, fix the problem, and get me back on the road before noon the next day. Recommend them without reservation. Competent, professional, trustworthy.