My gf was driving my car when it broke down on May 2nd. I got the car towed after hours and called…read moreon May 3rd when they opened. They were nice, polite and service was prompt. My car was done by 1230 on May 3rd. The price was affordable as well. And they even sent me the diagnostics. I hope to never be in that position again but if I am I will use them.

When Tuffy was broken into and my keys were stolen, I didn't blame Tuffy…read more I do blame Tuffy for failing to communicate basic information, for telling me "F you" and for calling me a bitch. First, the manager, I believe his name was Gary, barked at me when I stated I didn't want to file a claim on my insurance policy since the cost to replace the key would be below my deductible and would cause my rates to go up. (Unfortunately we only had the one set of keys). He stated per their insurance company I had to - so I did. When both the police and my insurance company said to get my vehicle towed right away so that the thieves couldn't come back to steal my car, which my insurance stated would not cover if I didn't move it as I am required to mitigate known risk, I made arrangements to do so immediately. We spoke to the staff at Tuffy 3 times that morning where we advised that a tow truck would be coming to tow the vehicle to the Honda dealership to have new keys made, and all 3 times were told "ok". The tow truck arrived and the fine folks at Tuffy sent them away, as we had not yet paid the bill for the work that was done. They didn't bother to call us when this happened. I'm not an unreasonable person, and I completely understand that the bill should be paid. Never having had a situation like this I wasn't thinking about anything but getting my car out of their lot as both the police and my insurance company advised. Had the folks at Tuffy said anything about the bill the 3 times we spoke that morning I would have paid over the phone immediately. I simply didn't even think about it. The manager informed me that they likely assumed I had already paid. Ok, fair enough. They could have given me a call when the tow truck was there to advise that I needed to pay right then or they would send the truck away - and I absolutely would have paid immediately. The kicker is that when I spoke to the managers at Tuffy and explained my frustration, having made a dozen phone calls during my work day to deal with this issue between Tuffy, the police, my insurance company, and the Honda dealership, there was never an apology. The manager told me it was common sense that they wouldn't release the vehicle until the bill was paid when I asked why no one called me before sending the tow truck away - again, I simply wasn't thinking about anything other than getting my car moved, and when I told him I wouldn't be doing business there anymore told me he wasn't going to deal with me and hung up on me. Nice. When I picked up my vehicle today and again told him I wouldn't be doing business with them anymore, he told me "fuck you" TWICE, and called me a bitch. So I would recommend that you look elsewhere for your vehicle repair needs.

I am flabbergasted at the absolute scam of a price they gave me for an AC evac and refill. I needed…read morethe AC system evacuated so I could replace the compressor on a 2022 Honda Civic and then refilled once the part was replaced. They quoted me $600 for those services when the Honda DEALERSHIP quoted me $312. I verified with both the dealer and the Christian Brothers rep that the services quoted were the exact same as each other. Never recommending them to anyone for anything.

Completely disappointing! Took my son's truck in to assess the transmission. After quoting nearly…read more8k to fix we decided to go somewhere else. BUT then I was charged just shy of $800 just for the assessment!!!! I realize that there time is valuable but this is just plain crazy. Will never use their services!

Southwest does a great job. reasonable prices I had a…read moreproblem getting my air filter cover off. I pulled in there. They got the cover off. Didn't even charge me Very friendly staff

Amazing and fast service! I would highly recommend Southwest Auto Service. They had fair prices and…read morewere so kind to me. I have taken my car to other shops around Grand Rapids and Allendale area and they are by far the best auto shop.

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Our van door was not latching properly. I talked to Brain and he was able to look at the van that…read moreday. He was able to address the issue by just lubricating the doors, but also explained next steps if the problem continued. You can tell his passion for fixing vehicles, but also helping others! We will definitely be returning for future services. Thank you again Brain and team!

Arie Nol is fantastic. Three generations/family owned and it shows. They have excellent customer…read moreservice, are honest, fast and don't try and nickel and dime you (or up charge you). We highly recommend getting your vehicle serviced by this crew. Perk... I work close by (less than a mile) and when I drop my car off for service Jeff, the owner, will give me a ride to the office in the morning.

60,000 scheduled maintenance. They drained the transmission and replaced spark plugs and some air…read morefilters. No issues detected.

Once again they fixed my 2005 Buick and it is working great. They took me home after I dropped it…read moreoff and picked me up when it was done. It is nice to have reliable people working on older cars. Highly Recommend!

I had my vehicle towed to them. I told them what was what was wrong/what was going on. I asked them…read moreto tell me what was wrong with the engine misfiring. They ended up calling me told me I $124 for labor so far and asked if I wanted them to proceed further. All they did was tell me exactly what I told them. They didn't actually do anything or diagnose anything. Charged me $124 and they were extremely rude. Do not take your car here.

I loved the ability to book I made a noon appointment on the website. I arrived to check in and the…read morefront desk guy said the could see me at 1pm because his techs are going on lunch. I explained I booked a noon appointment and indicated I would be waiting so I didn't have time to wait an extra hour sitting here. Very frustrating to drive to an appointment that they had no intention of keeping. Two things need to change: 1.) don't allow noon appointments if techs take lunch at noon. 2.) review your scheduled appointments every night and morning and call your customers to reschedule if your not able to keep your appointments. I'm a new customer and tried to keep an open mind and come back and do the service at 1pm. But there was no apologies, discount offered or anything to acknowledge this error. Just $145 for an oil change charged. The waiting room was nice and clean. Update to owners response: There was no attempt to reach out before hand. You should audit your records closer if the team told you that. I have no missed calls emails or texts asking to reschedule before I arrived. The only text I had was a confirmation for the noon time. Don't be defensive just take feedback as a gift for improvement.

Upon completion of the services I requested I received a receipt which showed that they were…read morecharging the same amount of money for the labor as the cost of the parts themselves. Doing the math I have realised that I was charged $567 for approximately 2 hours of labor. Avoid doing ANY business here if you value the money in your bank account.

I'm grateful Ervine's was recommended to me and am glad I didn't go by the yelp rating. Google has…read moregreat reviews. I have a Toyota Rav-4 Hybrid and am relieved to know that the mechanics understand and are experts on these types of vehicles. I no longer have to take a gamble on an inexperienced auto-service or pay the high prices at a dealership where you cant be sure you're going to get proper Hybrid maintenance anyway. I also appreciate that the owners are trying to fight the big car companies for the right to repair. I'm tired of being squeezed for every cent I have when I already bought the product.

I want to thank Jenn, Megan and Steve for everything done in connection with the repairs to my…read morevehicle. It is never "fun" to take a car in for service and face the prospect of significant and/or expensive repairs (especially with a car that has 200,000 miles on it!), being without a vehicle and making decisions about what "needs" to be done now versus what can be done later. Everyone I worked with was pleasant, professional, and not only did they listen to my concerns, but they also gave solid, common sense, recommendations about how best to proceed. In addition, the fact they were able to provide me with a loaner vehicle was extremely helpful as I had a number of things to do that required transportation and I was able to accomplish all of them without any difficulty. I filled up the loaner's gas tank and got it washed which, as always seems to be the case, probably explained the 6" of snow fall that evening. The repairs resolved my issues, and it was a pleasure working with everyone at Ervine's. Perhaps the most meaningful thing I can say is that I will return to Ervine's to deal with some of the remaining issues that were identified.

Rick's done work on my other vehicles in the past at his old local but I stopped today after…read moredealing with Thompson's and he referred me to Lonnie at Proline on Division and he's going to do my Struts and Springs. THANKS Rick

Great work, Reasonable prices! I'm confident that when I pick up my vehicle after having service…read morework that it was done right!

Great shop and people! They worked both on my Toyota Tacoma and Nissan versa, in a timely manner…read morewith clear estimates, reasonable pricing, & solid warranty using premium parts. I really appreciate the customer service of the front desk too!

Incredible group of people doing great work at honest prices. I was stranded by sudden loss of…read morepower steering and electrical charging around 4 pm on a weekday. They were covered up with work, but went the extra mile to locate parts, fix the problem, and get me back on the road before noon the next day. Recommend them without reservation. Competent, professional, trustworthy.