My review relates to the property management services, but if the broker services are similar, then I would avoid Dwellings all together.
As the owner of an investment property in the city, I know the importance of a good property management company. Dwellings is not that company. We rented a property managed by them so we got to see how they operate from the lessee side, and...yikes. For example, the garage door of the property we leased was lifting slow. I know that when that happens, you stop using the garage. We called Melissa and she came out to look at it. A professional (which is who I would have called to come fix it) would have seen immediately that the torsion spring was broken and needed to be replaced. But not Melissa -- she proceeded to open and close the garage door repeatedly until the whole motor blew out. So instead of bringing in someone who knows what they are doing to make a relatively minor repair, she incurred hundreds of dollars in repair costs by blowing out the motor, requiring the entire system be replaced. If I were the owners I would have been pissed.
Melissa also tried to increase our rent -- DURING THE TERM OF OUR LEASE. It was at that point we decided it was best that we move out.
So we move out. Our lease provided for deductions from our security deposit solely for damages. Despite that fact, she withdrew money for light bulbs and move-in cleaning. A burned out light bulb is not "damage," and neither is the cost of cleaning. She took our money without regard to what the contract said. She also charged us for her botched door repair. So renters be wary, and make sure you do a walk through with her and a get written accounting after you move out and BEFORE she takes your money.
I would never rent a property managed by Dwellings again and would definitely never hire them to manage the properties I own. read more