I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

I towed my truck over to get serviced & after they diagnosed my vehicle, I was told he couldn't do…read morethe job because he got burnt on another job with a vehicle just like mine, the only thing good came from this experience was he didn't charge me for the diagnostic, a waste of time & money, I admit I had a problem with my transmission, but ain't That's what they supposed to be experts at fixing, I wonder what was the real reason they couldn't do the job, maybe they are really not that good as they claim to be !!!!!

great guys to work with they took my transmission apart in front of me and showed me what was wrong…read morewith it and what was damaged showed me the new better parts they were using for the repair they got my truck back to me in less than 3 days witch is a big deal for me because I use it for work daily and the new transmission shifts smoothly honestly works so good now I'm wondering how long it was going bad for and the price for the work was fair I had b quoted almost double what they charged I have a 2015 Silverado and if you ever had one you know how expensive it can be to replace the transmission and they beat everyone's price and gave a better warranty than the other shops I highly recommend them

This was my first time there and the service was great their customer service was amazing and I…read morewould refer anyone to them and they treated me as if they knew me for a long time which was cool . I like them ms Peggy and her husband

We had our transmission serviced after Imelda. It's fast and straight forward. This shop was…read morerecommended by another shop in town because he handles imports. Glad we found this shop.

LADIES: If you're looking for an awesome mechanic shop where you can trust you're not gonna get the…read morerun around (or get taken for all you're worth!)... this is the shop for you! Honest and upfront about any/all charges... when I wouldn't have known a blown fuse and broken bulb from a major electrical issue, I still pulled out of the parking lot for under $60 with all of my lights working... : D I have found the needle in the haystack... and I can rest easy knowing I got something money can't buy... from excellent customer service to amazing integrity... this place is exactly what you're looking for!!

I paid Aamco to tow my cadillac, diagnose it and fix it. They held my car for 2 and a half months…read more When I got my car back it still didn't work and I was now missing emblems and door straps which average $200 apiece. They told me they couldn't fix the problem.I asked for my money back and Dickie told me to take him to court. I don't know Why so many people trust them. Or maybe it was just my luck to get screwed out of $2,500 and lose my job in the process. I honestly know why I was screwed over but no one acknowledges that racism still exists in South East Texas. The crazy thing is my car just needed another gasket for my oil pan. So I got screwed out of two and a half grand for a fifty dollar job. WOW, WHERE'S THE INTEGRITY?

Bad Customer service ...very angry ugly and non professional. Assumed I didn't have the money to…read morefix my car asked me to leave very rude.

Brought in my 08 Chevrolet Tahoe for a transmission leak after replacing it myself. They did an…read moreamazing job and had my vehicle the next day. Great place and great prices to get any job done to your vehicle.

Each Christian Brothers Automotive is individually owned. I've used the ones in Dallas for 15 years…read moreand like them. Some are better than others. The one in Beaumont is a dud. I've used them a couple of times because I've liked the ones in Dallas so well. It seems like every time I take my car here there is a new problem. The last time I took my car there, the car began to have a new problem immediately. This time, I took it to a new mechanic. He said the last people who worked on my car damaged it. They cut corners. In the process of taking my car apart they broke an eight dollar part and didn't replace it. Because I drove my car with the broken part, I bent the CV axle resulting in a $460 repair. I was just happy my wheel didn't come off on the highway. Not wanting to get into a, he said/she said between the two mechanics I didn't even bother reporting the problem. I won't take my car back there. Why pay premium prices if you are not getting premium service? Why give them another chance to damage my car? Would I use Christian Brothers again? Not the one in Beaumont. I am not sure about the others even though I have been happy with them. - How am I to know when a new owner takes over one I have been happy with and starts cutting corners? - What happens when THEY no longer stand behind their work?

This place is run by honest people, which is sadly a rare find among mechanic shops today. They did…read morea series of repairs for about half what a rival mechanic shop in town verbally quoted me, and unlike the other mechanic were happy to give me a written estimate in advance. Then when another issue popped up within a day of collecting the car, they decided to fix the additional problems (which were not caused by them, but they'd missed in their initial inspection) for free--no additional cost to me. They were also happy to drive me home from the mechanic shop when I dropped the car off, and later pick me up and bring me back to collect my car. Excellent, friendly service. Highly recommend.

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there