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    Dutch Bros Coffee

    3.2 (110 reviews)
    Closed 5:00 am - 11:00 pm
    Updated 2 months ago

    Dutch Bros Coffee Photos

    DUTCH BROS COFFEE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed

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    Patricia (the manager)

    I usually love Dutch Bros, but the Arapahoe & Jordan location let me down tonight. I sat in the drive-thru for over 10 minutes while the car in front of me chatted and giggled with the employees about concerts and personal stuff. It honestly felt like the people in that car were their friends, because the employees had zero concern for actually taking their order, making drinks, or serving anyone else in line. When I finally got to order, the manager (she said her name was Patricia) was rude and dismissive when I brought it up. No apology for the wait, no effort to make it right; just attitude and "I understand you feel this way." The other employees were also combative and didn't seem to care how long I had been waiting. Dutch Bros is known for great customer service, but this location really missed the mark tonight. I left frustrated and disappointed. Will never come here ever again. Calling store manager/general manager tomorrow and having them pull the footage and talk to lovely Patricia. Also submitted feedback about this on their general website, we'll see how fast they respond. I work in customer experience as a leader. If you guys are known for your customer service, do better. Because that was the worst service I have received in years.

    Don't order here - note the sign
    Edie A.

    Fast and friendly service. I love that they double checked our order at the window before giving it to us. What was even better, was the entertaining sign on their menu telling drivers not to try ordering at the sign but with a broista. Had to giggle thinking of the numerous customers trying to order from a sign with no functional speaker to hear the order.

    Golden Eagle
    Lauren H.

    I love coming here! The golden eagle with oatmilk is absolutely delicious! I will say, the drive thru is usually a long line, so I went inside. They were fairly nice and fast. The gentleman in front of me ordered and then they walked away from the window. I typically like an acknowledgment that they will be with me in a moment. They also didn't ask if I had the Dutch Bros app for points, and I unfortunately forgot so I did not get credit for that purchase...

    Just a cup of milk, ended up throwing it out and going to Starbucks. It's like this every time so I'm done going.

    Melanie T.

    I understand the hype now. This was my first experience at Dutch Bros Coffee at 7:20 in the morning. Luckily the line was doable for me and I was in no rush. My order was taken and then delivered to me in like 10 ish minutes. But because of the way it is set up, sometimes you will get your drink before all the other cars in front of you and since you're stuck in the drive through lane and can't exit the line - you are stuck waiting even though you have your order. The golden eagle blended with whip cream was delicious. It wasn't overbearing sweet the drink was nicely blended together and the quality and taste is so much better than the brand with the siren. Very happy that I finally got to try it. But the barista/person taking my order was nice and friendly so no big complaints here. The menu is huge so I just googled top drinks to get at Dutch bros.

    My 12 oz drink with no ice

    I am blown away at the up charge for no ice ha, I ordered a medium drink with no ice for my daughter so she can have later when I drop it off, the worker told me it's company policy to charge extra for no ice even though I am getting the same amount of liquid... 12 oz this is just outrageous! It is normally 6.32$ but with no ice it was 7.45$ seriously.....

    My Nitro Cold Brew
    Rika M.

    I first saw Dutch Bros. Coffee in Colorado Springs several years back. Wondering as to how good this place was, I FINALLY had a chance to visit one of the locations in the Greater Denver area (locations in the Denver Metro started to pop up in the last year or so.) One of my coworkers once raved about one of the drinks she buys at DB on a regular basis. And each time I passed by a DB in Denver, there was always a good line of cars in the drive-through. I guess I started to have good amount of hyped-up expectations towards it. The very location I went today has a closed in walk-in area so I, of course, walked up there instead of using the drive-through (I'm not much of a drive-through person anyway.) The moment I stepped inside it, I started to have a little doubt. First of all, there was nobody at the tiny window of ordering counter. I kept hearing noises/voices coming inside of it but that appeared to be that of the person at the drive-through window. Since I wasn't in a huge hurry and was the only customer there, I decided to take my time by taking a few photos of the interior. The inside was kind of dark with a limited number of windows. "They could use a little more design" was what I thought as it was almost boringly plain. However, it was clean. I still tried to find the "good" in it. And there it was: a wall art with a lengthy message on it (it's called "The Dutch Creed") which I found it intriguing. This Creed is a message of positivity that talks about having peace of mind and doing good/kind to others; this, of course, elevated my mood as if I needed to hear it. Is this Dutch Bros's mission statement or motto? Whatever the case may be, I took a picture of it and uploaded it along with this review (so please take the time to read it if you haven't read it yet.) 5 minutes later, a young man came in and greeted me at the ordering counter window. Apparently, he was taking a break outside. He was nice as each time he said something, he ended his question or sentence with "my friend" (e.g., "What would you like, my friend?" or "What would you like in your nitro cold brew, my friend?) His customer service skills were excellent to say it in minimal/minimum. As I already stated, I got me the nitro cold brew as that was the only item I would want to order out of the very limited menu board right next to the window. Also, most of the drinks (or possibly all of them) only start at the size of medium (so there isn't any size small if I'm not mistaken.) When I got my drink however, I was quite surprised to see the size of it as this could easily be the "venti" size at some famous coffee shop giant. Now how did my cold brew taste? To be frank, it was so-so or decent at the most to comment about it. So to summarize my today's first visit to this Dutch Bros. Coffee, I didn't become a big fan. The quality of the coffee and overall appearance of the store were that a typical fast food burger joint minus the burgers and fries is what I gathered. It wasn't all bad like I stated. Maybe I should try other drinks on the menu but I'm not sure about those overly sweet coffee drinks. One request I can make to them is that they expand their menu a bit more?

    Lily S.

    It was a super hot day and the drive-thru line was long (probably took us a good 20 minutes but that's nothing compared to when it first opened, I guess). Ironically it will take you that long to peruse the entire menu and narrow down choices because everything sounds delicious! I had the B-52 Dutch Freeze with slight whipped cream. The orange flavor was subtle, almost unnoticeable until I sipped my husband's drink to compare. He might have gotten the Tuxedo also Dutch Freeze style. I ordered the Annihilator Cold Brew for my mom as she doesn't care about gimmicky drinks. Still, she said it didn't taste strongly of coffee. And that's our complaint about our drinks too. (Just recently I heard my friend ordered a hot version of the Annihilator and said the espresso flavor was very prominent, so there you have it!) They have the order/pay/pickup system down to an art. The guy who took our order (well, showed the girl trainee how to take our order) was spinning and playing all sorts of tricks with the beverage holder, it was quite entertaining. They used iPads to take orders.

    Clinton B.

    Dutch bros is so much better than Starbucks!! Not even joking at first I was like Starbucks is the best but after trying it I never went back to Starbucks and it's been a year that a past now! I love their coffee, Dutch frost omggggg Dinosaur egg and bubblegum and almond milk sooo good and definitely for the hot summer you have to get rebel energy drink with the candy pop rocks in it! Taste like fruit punch kool - aid sooo sooo good and cupcake absolutely loved her pup cup!

    Sonja A.

    Charming new cafe (or is it?) I heard so much about Dutch Bros so thought I'd give it a go. Because I was thirsty and am a serious snob about my cuppa Joe, I ventured to the smoothie menu. Oh my.....totally refreshing. The Mango with whipped hit the spot! The drive thru was packed but moved along well. No in dining at the moment. Already planning my next order for when i make it back to that side of town. Super Slurpppppp,....... Text DBSECO to 27047 for deals and promos!

    The pups love the Dutch!
    Tiffany N.

    I want to love Dutch Bros but I'm an efficiency girl and this place needs some work in that area. Employees are very friendly and always up for a chat and I've enjoyed all the iced drinks there. I don't know why I haven't tried a hot one yet (especially since only tried it in the winter months) but it needs to go down soon. I just wish there was a better flow to the drive through lanes or be able to order a head of time and grab at a window. I only go here when I have a spare 20 minutes on my hand. I like their coffee but again, have to really decide if the wait is worth it.

    Jen N.

    Excellent service as always at DB! So excited to be here the 1st of the month and get my very first sticker. Yay! There is finally a location close to me, and I could not be happier. Orders were being taken while we were in line, so that our drinks were ready when we got to the pick up window. There are SO many options, hot, cold, breve, latte, americano, frozen, juice, it just does on and on. I recommend checking out the menu online first. I got the Ninja latte, ( I chose sugar free white chocolate) and creme de menthe. Great flavor. This location was extremely busy, and they kept the line inside and the drive-thru moving quickly. Cannot wait to try more flavors.

    pup cup
    Alexia B.

    my husband and i are always coming here but today i'm not feeling so well so i stopped by for a hot coco with so many to pick from it's an amazing coffee place always great service and amazing drinks always has a comfortable feeling !

    Regular tasting Vanilla Latte

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    2 months ago

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    We’re stoked about the review! Thank you so much for the support!

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    8 months ago

    We come for Hannah! Protect Hannah at all costs we love her :) amazing service! Fun ambiance too.

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    We appreciate the love! Thanks for the review!

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    Hi Amy S. You’re amazing! We appreciate you sharing the love!

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    2 years ago

    Phenomenal customer service at the specific location I went to. And of course great coffee

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    Even though it's in DTC, this place is giving all the Hawaiian vibes!…read more I came here with the sole purpose to work in the afternoon and it was a much needed delight. Plenty of space, tables and outlets with strong WiFi and even stronger coffee! Since I've never been, I kept it traditional and ordered off their regular menu vs seasonal drinks. Coco MacNut Latte was pretty tasty, they will put it in a glass or cup if you're staying there which I appreciate. Staff was super friendly, clean bathrooms and they even had free smoothie samples to try. I'll be adding this to my working from a coffee shop rotation, mahalo!!!

    Cute little coffee shop that really invokes a feeling of Hawaii in Denver. Love that local feel…read more Staff was friendly enough. I bought a bag of beans and a small drip coffee. I was hoping the small coffee would be free with purchase of bag, but I guess it wasn't. The bag of coffee wasn't cheap, so I was disappointed in how over-roasted the beans were. Adjusting grind levels and water temperature, there was always a bitterness or too watered down. The other flavors present in the beans, however, we're quite nice. I was hoping that they would have real kona coffee, but unfortunately their supplier suffered from disaster in Hawaii. Not going to blame them for that, but objectively speaking, if a Hawaiian coffee shop doesn't have Hawaiian coffee, then I am sad about it. At the same time, due to the circumstances, there is a compelling reason to throw some more support behind them.

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