I was introduced to Vincent during my Walk-through July 2026. His Stickers were on my HVAC Units…read moretoo in my home. AC was not working during my walkthrough. He opened up electric panel to "Leaf Blow Moss" out of the system. We knew they were older units and original, so I did not expect them to last much longer. After 3 Days, my 1st Floor Air was not Cooling. I asked Vincent to come check out our report of "No Cooling". I have spoken to Liberty HVAC in Garfield, NJ, Gold Medal, Fras Air, Plumbing Experts, and Service Experts, and ALL Professionals said a Report of No Cooling would have resulted in a Multitude of Checkpoints and Analysis. I honestly expected the guy to tell me my system was shot and needed replacement. But he did not, he proceeded to tell me "All it needed was Refrigerant.". I was so happy and grateful that was it. Happily paid the guy and thanked him. Mentioned to him, we have Home Warranties and Fras Air Service Plans, we 100% believe in them. Well Vincent said, "they're useless - just call whenever you need something, and he can check but those companies are not really needed, and he does not recommend.".
10 Days Later, Guess What! No Cooling again. I contacted Vincent at the 12 Day mark, due to being away/busy, and he was "Not available, away, Family Emergency, Family Emergency that turned Catastrophic" all per his text messages. We were patient and understanding but frustrated. I had Plumbing Experts come because we could not wait longer.
Plumbing Experts said the Wires and Mechanicals had a Severe Rats Nest, Skeleton Bones, Chewed Through Wires, and that Refrigerant should never have been added or charged for. I paid Vincent Check, so I cannot contest the charge. But I want my funds back. I emailed several times with him regarding my experience and so forth, and yet still nothing. He said he was "not hired to do more than he did". I called him for "NO COOLING AND FROZEN LINE". I don't even know what he checked, but Plumbing Experts said he clearly did not check correctly or thoroughly before adding Refrigerant. 5lbs Added, and 5lbs gone in 12 Days. HMMM!!!
He has only offered $150 back, and is refusing to reimburse fully. It was a wasted visit, assessment, diagnosis, and suggestion. I would not trust the work of this company, and maybe others have had positive experience, but this is mine. While it is a few hundred dollars, $625 to be exact, I WANT IT BACK! I was deceived, and that bothers me more than anything. I am a realtor, and former teacher. Consumers and families TRUST me when they hire me, and I did the same with Vincent and Double Edge.
I am left wondering, why did he fail to fully check my No Cooling issue and Frozen Line? To make a quick few hundred dollars? Did he really even add the refrigerant? He did not show me pictures or invite us out there to see anything he was doing. He simply saw a quick adjustment of cool air, and said "all done, that was it.". The HVAC people I spoke to said even a little refrigerant would spike the cool air and improve.
Maybe it was not working well sooner than my 12 Day communication, but I have 2 other zones in the house. I will be pursuing a formal complaint with the Department of Consumer Affairs, Better Business Bureau, and Local Claims to pursue a Full Reimbursement for being deceived and not implementing Best Practice.
