WOW, I have had a great start with the services offered by these guys…read more I was looking to switch vets, due to moving...and this office is literally around the corner from me.I had not been officially seen by the vet, had gotten all my paperwork from the previous vet, BUT a week before our 1st official visit, my dog develops hives, and NOT just a few...they said come on over, bring the paperwork, and saw me..and I'm not the average dog owner, I'm a bit picky...do a lot of reading, question every thing, my dogs are my heart..they made me feel like I'd ALWAYS been there. I had tje official visit and have nothing but praise for office staff, Drs Kris and Parks, vet techs, all were FABULOUS! The kicker was, Clinton had a lyme vaccinec developed a strange swelling under jaw, I had emailed and asked about this, and within minutes got an email back...NOW I Thought I'd been talking to Dr Kris...and went into this long explanation cause he developed hives again after I had taken him in for the official visit, THE next email I got was from Kris the OFFICE MANAGER... I had to laugh,,, cause she encouraged me to call and leave a message, and that I should bring him in...but she was going to put the correspondance in his chart, and make sure that someone saw it...this was all after hours....SO, in my book, that iced the cake... SO VERY GLAD to have chosen EAST SIDE VET TO CARE for MY furbabies! !!

My animals have been patients of this veterinary clinic since the mid 1980s. The vets are very good…read moreespecially Doctor Eric like other vets their prices are very expensive unfortunately. The front desk staff tend to be rude, uncaring, and unsympathetic. Last year my cat needed to be euthanized so I called in the morning asking that she be euthanized that day. The staff rudely said that they couldn't fit me in and to call an emergency hospital. They were rude and short with me. I had to insist to talk to one of the vets explaining that they always accommodated us with this terrible sad and emotional decision. Finally I was allowed to bring my cat in at the end of the day. My poor cat suffered all day waiting for the procedure. In the past they sympathetically fit me in immediately. I will never forgive the front desk people on how rudely they treated me and made my cat suffer After my current cat dies and if I should get another pet I will find a more caring veterinary clinic

The entire staff is unbelievably professional. Every person I dealt with treated my dog as if it…read morewas their own. I had to sit in the waiting room for a little while and they treated every pet the same way. Iwas totally impressed with how well they handled every pet on an extremely day.

They explained his diagnosis very well and was very clear about each option to pursue in his…read moretreatment. They did what they could to make my cat comfortable in his last days. I was more than satisfied with the care and treatment they gave him. My 14-year-old cat has gone to a better place, but his last few days were the best they could be because of this hospital and their staff. Thank you.

We've been bringing our pets to Powder Ridge Veterinary Hospital for years and have been extremely…read morehappy with the care from Dr. Blaire Michael and her staff. They are compassionate, knowledgeable, efficient, and very reasonably priced. One of our rescue dogs, Fiona, was extremely fearful when we first brought her in and needed to be muzzled for visits. Thanks to the patience and kindness of Dr. Michael and the staff, she now happily walks into the office and no longer needs a muzzle. That alone says so much about how they treat animals. Dr. Michael has helped Fiona through both a rare autoimmune condition and aggressive oral cancer with incredible skill and compassion. We ultimately chose her for Fiona's revision surgery because of the trust we have in her, how comfortable Fiona is with the office and staff, and the much more reasonable pricing compared to the specialty hospital. The surgical results were amazing -- you can barely tell anything was ever done. We trust Powder Ridge completely with our dogs and cat and highly recommend them.

Hello all, just following up on Freckles, who unfortunately had the owner of Powder Ridge Vet…read morehandling my dog in the worst way possible. Basically brought Freckles an 8 year old 2 month rescue dog from Oklahoma. By far, over 55 years, best dog I have ever had. Freckles even had a minor surgery with Dr Albin a few year back. He was great. Had to drug my dog up with 3 meds, upon arrival Freckles was laying on floor of large room placed into. Corrine new of my dog, she was awesome as always, showed compassion. The tech and Dr Micheals, owner and vet came in a disaster took place. Tried placing a muzzle on Freckles, a no no, dog has never been in muzzle for anything. Then tried to surgical collars, one the size for a horse. With Freckles under sedatives, Freckles had nothing to do with all there methods to get 4 shots. I waved the blood test for heartguard. My dog was so stressed, never seen him act this way, and still did not growl or snap, which they lied and said he did. I was there 100 percent of the visit. Well next morning, 330 am, Freckles was paralyzed not only from the medicine directed on the bottle , but could not walk 100%, had no idea what was going on, was having a mental and orthopedic event. Bottom line, rushed him to Pieper Olson, Dr Roy in ER room got Freckles to walk and took blood to check for anything including tick born issues. Said Freckles was one of the easiest dogs ever to secure blood from right rear leg. My cost was $600, absolutely well spent money. Powder Ridge Vet has completely changed for the absolute worst. Even the folks working the front desk seem so stressed, no one smiles. There was a paper jam in the printer, two people kept going back and forth about this, too much paper, not enough paper, one had to win the conversation. Kudos to a young doctor at Pieper DR ROY. Terrific ER doctor and did not prescribe any drugs for Freckles. I never experienced such brutal handling of my dog. I have read many reviews now and have noticed many are going one star. Just wanted folks to understand. Feel free to call me at 860 227 7425 if you would like to discuss true facts, nothing more what took place.

I recently had to take my dog in to be seen and overall the care he and I received was good. I felt…read moremost of the staff we dealt with was friendly and compassionate. While there was quite a wait to be seen, that is to be expected when going to an urgent veterinary hospital. The doctor we saw took the time to talk to me after he was evaluated. I didn't feel rushed and was able to ask questions and feel confident in his diagnosis and treatment plan. They didn't perform unnecessary testing just to raise the price of the bill, which is what has happened to us at other facilities. The technician, Shelby, that took my dog's vitals and preliminary information upon arrival was great. She was friendly, personable and understanding. The first impression is always what sticks with you and gives you an idea of what to expect from the facility. After having a negative first experience at two other facilities, Shelby was a breath of fresh air and gave me peace of mind coming to this facility.

This was the worst emergency vet hospital visit I've ever experienced. The woman at the front desk…read morewas rude and unprofessional. The wait was approximately 4 hours in total. When we were finally seen and given the diagnosis, It was another hour and a half before we received his medication and we left without our discharge paperwork. Why would it take an hour and a half to be provided with medication after being seen by the vet and given no discharge paperwork? I had to call this morning to have it emailed to me and confirm it was being sent to our primary care vet. They have my email address so this was intentional or negligent. Either way, the level of unprofessionalism was stark. I will drive the extra miles to go to elsewhere. I thank God my pet wasn't in a more dire situation!

I have been coming to this vet for almost 8 months, and everything was going good up until these…read morepast few weeks My cat was diagnosed with hyperthyroidism and needed to be on medication. Long story short. I have called this vet multiple times. And every time I call the doctor is NEVER IN. I am always told to leave a message or to call back the day after. Why is this when this is a veterinary hospital? My questions are never answered on the day of. And it is a runaround to try and get any information from any of the medical providers in this office. This is the third veterinary practice I've been to in the past year. The first was a clinic took part in killing my first cat, the second clinic put my cat down because of the diabetic shock from the first vet and the medical malpractice/ information I was given. This third vet seems to be promising. However, I can never get a hold of anybody except the receptionist who tells me they're leaving messages all the time for the doctors

My new veterinarian for my cat and dog. Establishment is clean and staff is friendly. Every time I…read morecall the receptionist is pleasant and helpful.

Absolutely love this place! I never thought Id feel comfortable leaving Stewie somewhere but I just…read morehad my third amazing experience! Highly recommended!!

I boarded my dog here for 2 nights during my sister's wedding weekend. Everyone I spoke to on the…read morephone and in person was super friendly and informative. The facility is clean, with nice outdoor spaces and I think the base price was fair. I also chose the higher tier "celebrity" activity package because he's a puppy and it was his first time being boarded, I figured the more attention he got the better. When I picked him up he was excited to see us but didn't seem stressed at all. He was sleepy the rest of the day from playing which was exactly what I was hoping for. I loved the cute picture and report card update I received. I would definitely use this boarding facility again.

Shes very knowledgeable in the products that she has. And is able to order anything she doesn't…read morehave on site within a few business days

Brenda is extremely knowledgeable of her products and always helpful. My dog is 9 years old and had…read morea double knee replacement when she was a pup, her pain has been so bad the vet recommended we put her on daily pain meds. I talked to Brenda and she recommended trying CBD oil and even aprox how much to try. My dog acts like a puppy again and seems much more comfortable. I would recommend to anyone who needs any pet supplys!

Very helpful and professional business. I've only chatted with them on getting my cat, Chloe,…read morepicked up and return for her grooming extravaganza but I feel safe and I am sure their grooming services reflect their professionalism. She goes to the spa next Monday and feel confident with them on giving the love and care for Chloe!

Took both of my dogs to this establishment I have a diabetic dog and was told that she was going to…read moreget the care she needed and the manager said that he would be the one taking care of both my dogs because my girl has special needs and requires insulin both of my dogs were severely dehydrated when I picked them up they were both staggering having trouble with there balance they were covered in urine both of there beds were covered in urine my girl had brown thick stuff packed into her nose that must have been sitting there for a while causing her breathing to be upstructed my boy was pooping blood they both had severed diarrhea and would not stop drinking water for hours causing them to throw up they were so dehydrated and I am certain that if I would of come back a day or 2 later my girl would of died I was assured that she was taken care of but the owner knows he dropped the ball and did not know how to care for a diabetic dog he assured me she ate and drank all of her food and received her regular insulin dose while all the whole time she was not eating her entire meal yet was still given her full insulin dose her sugar level was over 600 she was in ketoacidosis and I almost lost her the owner did offer to pay the vet bill because he knows what he did but I am very experienced so I was able to take care of her myself Do Better For the Next Dog owners this was horribe that my dogs had to go through this NO STARS

Usually a great place for your beloved animal but they reject your dog without warning on…read moreWednesdays and Fridays unless you have a reservation. If not, your dog isn't welcomed.

Our German Shepard has been doing since she was a puppy, she absolutely loves it! Mike and Danielle…read moreare great. Kona goes twice a week and is exhausted when she comes home. It keeps her active and social with other dogs which is very important for her health. I recommend everyone I know with puppies and dogs to go to it's a dogs life! Blessed to have found them and will continue to use them for as long as possible

Our Yorkie, Teddy Bear's first symptom was his front paws looked the opposite of bow legged…read more Almost disjointed, if that's even a word. We brought him to our local vet, Dr. O'Neill in Milford, he looked him over and said everything was okay. About a year later, I had noticed he was flopping his front paw to get up on the couch (yes we have stairs). We took him to our new vet, Dr. Jackson in Bethany. She didn't see anything wrong. Then approx. 6-8 mos. all of a sudden he couldn't walk. His legs were giving out and he was falling over. It was all 4 legs. We returned to Dr. Jackson, she did a back xray and referred us to Dr. Gaelano, a specialist at Shoreline Emergency in Shelton. Dr. Gaelano wanted to perform an MRI and a Spinal at a very high cost. We didn't have the MRI through her, we searched around and was told Dr. Burzon in Hartford was very good and half the price. Teddy had his MRI and Dr. Burzon told us he had slipped disks pushing on his spinal cord that control his legs. He mentioned steriods and surgery but when we wanted to pursue the steriods, he insisted on the surgery. My husband thought of physical therapy and called Dr. Jackson's sec'y. and she referred us to Dr. James in Meriden. What a "miracle" find and great vet is Dr. James. He put Teddy on steroids and pain meds and within a month he was walking and we were reducing the steriods and pain meds. Unfortunately, he squirmed out from between my legs and "cracked" his leg while wiggling out. I couldn't believe it. He couldn't walk on that leg. We immediately went back to our "savior" Dr. James and found out he tore his ACL. Dr. James performed the surgery and all was well for about a week. Then I let him out in the middle of the night a week after his ACL surgery and he took off on 3 legs and crashed and tore the other ACL. So week 2 he was having 2 ACL surgeries, the original one was a tightening up and the new tear. Of course I feel like an a**, because I didn't have him on a leash in the middle of the night. Dr. James is THE MOST WONDERFUL DOCTOR IN THE WORLD! He is caring, compassionate, considerate, understanding, and loves animals, as does his staff. He has had my Teddy Bear for 2 weeks now and has started the water therapy on him already. We pick Teddy up on 8/5/11. We don't know what we would have done without him, he truly is a "savior" of animals. Thank you, thank you, thank you, Dr. James St. Claire.

I'm from West Hartford and I went to TopDog after my dog had a pinched nerve from her spine,…read morecausing loss of feeling in her foot. With the combination of medication and water and laser therapy at TopDog, I'm happy to report she is doing great! Dr. James St. Clair ("Dr. James") and Martha, the Physical Therapist, take such great care of the animals they treat. They have experience with dogs with hip dysplasia and other joint issues; dogs that received major surgeries, such as back and hip operations; and extensive experience with paralyzed dogs. The main treatment clients seem to receive is water therapy. Dogs enter a tank with a treadmill track on the bottom. It's then filled with water to their underbelly. The treadmill and timer are turned on and they begin to walk. It doesn't matter if your dog likes water (my dog hates the ocean, pools, etc. but does great in the tank) and they don't even notice the treadmill track on the bottom. However, don't just go once or twice; building muscle takes time. During my first visit, I saw a 14 year-old black Lab. According to the dog's owner, before going to TopDog, she couldn't even go up a stair because of her bad hips. She now does more than 25 minutes in the tank once a week (1 min in tank equals 7 min on dry land), has built tons of muscle and goes up/down stairs. The tank offers a controlled environment for dogs to strengthen. (My dog's injury actually occurred on her regular walk just by running through some snow.) If you want to improve your dog's joint health, I would definitely give TopDog a call to see if their services can help their condition.