Regularly give you the wrong order. Don't try to call them, they Never ever answer the phone

We have been here twice for Ice Cream. It is JUNE..doors are locked and only drive thru is open. Ice cream tastes old. There are very few ice cream places in this area. They could rock it if they got their act together!!! read more

What you want... vs what you get and cold as ever .... Never have any products either in stock read more

Dunkin' - a person holding a piece of bacon - Coffee & Tea Near Me - Waterford Township, Michigan

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this location specifically is absolutely terrible. if you order in the app they won't issue you a refund if they don't have your item in stock (which happens way too ofree) somehow this is the only location I go to where their blenders are lways broken so they can never make anything frozen. the workers are rude and not helpful at all. do yourself a favor and go to the one off Pontiac lake rd by the jersey mikes because it's 100 times better. I don't know who owns this location but clearly they're never there and the workers have zero clue how to order proper stock or make frozen drinks. Not to mention thief's because they won't issue a refund when they don't have your order read more

The food is diminished by the poor preparation and service. I ordered a sausage, egg and cheese croissant sandwich and medium coffee. The coffee was ok in flavored, but did appear to be watered down. As for the sandwich, the sausage was warm on the outside and ice cold in the center. The eggs were runny and watery, they were warm enough to melt the cheese. The customer interaction is very poor and employees seem more concerned with their cell phones than a paying customer. As this bossiness is still less than a year old I'll check back in 90 days to see if they correct their issues. If you like poor service cold food and lackluster taste, then this store is for you. I myself will choose another Dunkin' Store . read more

They were not busy and I ordered hash browns and two wake up wraps. They burned tf out of my wake up wraps and didn't even wrap them. read more

Dunkin' - a half eaten sandwich and a half eaten egg - Coffee & Tea Near Me - Waterford Township, Michigan

If I could give zero stars I would. Placed an online order here then they proceeded to tell me when I got there to pick up that they had no donuts and nothing to make any of the coffees I got. I asked for a refund for obvious reasons since they had none of my stuff and the guy at the window told me I have to get a refund on the app which I don't see anywhere to request refund and of course customer service hours are only Monday through Friday and today is Saturday. So basically that location just stole my money and has no customer service and no donuts or coffee apparently. Needs to go out of business asap! read more

Placed a online order two days ago for my son's birthday cake. I arrived at the store later than delivery time on the day of pick up and they tell me that they don't have the cake and ask me to come back hours later. They could not care. They then proceeded to have me drive to a sister store because they could not bring me the cake within the timeframe that I needed it. No apology by anyone. And to top it off the cake was not even made correctly. read more

I come here later in the day and usually just get an iced coffee, so I am a pretty easy customer. They make it right most of the time - sometimes they put a little extra sweetener or a few extra flavor shots, but all in all it's pretty accurate. The inside is usually clean and the staff is friendly. This is a perfect stop for an inexpensive iced coffee on my way home. read more

First off, i'm a dunkin girl, i generally go for dunkin over anything else, but i don't like this location. This place (even before supply line difficulties) is always out of everything. Sometimes my coffee order (the same every time) is right, but every single time I order cream cheese on a sandwich, I do not get it. Last time I went, the food i ordered was cold and I was not given all of my food items. Some of the workers are alright, but some are just plainly mean for no reason. I won't tell you what to do, but if I were to, I'd tell you to go to a different dunkin. read more

I was so excited when this Dunkin' donuts location opened, because i love the breakfast options this company gives. I knew when they first opened it would probably be rocky for hem to get up and going, so I was always lenient with this location. It's been open for a few years now, and it seems as though they haven't been able to get themselves off the ground just yet. There is a VERY high turnover rate, always new people working who seem to be clueless as to what they're doing. Most of the time they take it out on their customers by being rude and short with them. Several times i've come to the drive through at this location with a good attitude and left with a bad one due to the horrendous service. Not only are the workers a problem. This location is ALWAYS out of everything. Almost every time they come here, they're out of something that I try to order. You would think that if you're constantly running out of an item, the manager would make it a priority to step it up on the production of this item? just a thought. I will continue to go to this location because it's the only one nearby, but I sincerely hope whoever is running this place takes some serious action on who they hire and their production on food items. I hope to come back in the future and revise my review into a more positive one. read more

This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the "Customer Relations Coordinator" asking what number I had contacted for corporate so she could look up the case #. I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different "customer service reps" from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again! read more

Normally I go here for breakfast on break and everything's fine but I just got a sour dough breakfast sandwich and everything was warmish except for the eggs they were still frozen and I don't know if that will get me sick but I had to eat something and get back to work on time. read more

I come here almost daily and every single day their customer service just gets worse . PLEASE DO NOT GO HERE. Making comments on how we came back. "Omg it's these people again" as she said . Really unprofessional. Wasn't being aggressive or rude at all only for them to be completely rude for no reason. Then slams the window on us! *having it all on video*. I hate leaving bad reviews but it's just unacceptable for people to act like this for no reason. Do not give them your money! They don't deserve it!! read more

This used to be a decent place but it hasn't been good since sometime in 2019. I keep returning here and there hoping it's good again but it remains awful. Don't expect good food or drinks or even good service. They're rude and unprofessional and seem to hate their jobs. It's sad, dine elsewhere. Literally anywhere else. read more

Why don't your employees know how to wear a mask correctly? Your nose is part of your respiratory system. I don't want someone breathing on my food or its packaging. We've given you several chances to get it right and it seems there is no learning curve at this location, so I'm done with you. Will contact corporate. read more

Terrible. They never get your order right, and they never make it right once they finally understand it. I always have to take my coffee back and have it remade. One day I got so fed up and sick of it I swore to never return. I haven't! I drive to a further one so that I can actually get what I order. This staff needs to be trained better or just replaced all together. read more

I don't know what the problem is with this Dunkin'. I've been going here since it opened and it has gone downhill. It seems like every time I go there are new people working and they never know what they are doing. The past few times I have gone they have been out of croissants. If you are out of croissants every day then why wouldn't you make more?!? I would recommend going to the Dunkin' on M59 and Pontiac Lake Road. read more

Customers are invisible if you go inside. If you do go in inside expect it to be dirty in there. When you're standing at the counter for more than 3 minutes being ignored it's time to go somewhere else. read more

Terrible customer service,tall blonde manager not helpful,makes excuses she tries to tell me regular Brown Iced Tea is GREEN TEA took my money first kept trying to give me Regular Brown Iced tea, x2 this went on for 10 min.at drive thru. Wow mind games galore! I had to shut car off,85° out, I had to Ask for money back,had to problem solve for her! She's the MANAGER? WASTING EVERYONES TIME! Ordered one drink! Wtf! This place has gone downhill read more

Five cars backed up at Drive Thru; sat there for ELEVEN minutes. Their disorganization made me late for work, since I didn't expect to be in line for ELEVEN minutes. No apology for taking so long. I won't be back Update: Before driving away, I asked the woman, at the drive thru window, if the honey was already put in my green tea. I asked, because they usually just hand me honey packets to put on my own, but sometimes, they put it in for me, so I have to ask. She said, "Yes," but now that I'm at my office, I discovered there is no honey in the tea. So, they didn't get my order correct, and they lied about it. It seems trivial in the grand scheme of things, but you should get what you order. I won't give them anymore of my very hard-earned money. read more

I've only been here maybe 3-4 times since moving to the area and the staff have always been super rude! If you order something and they're out, they just expect you to drive away. If they're cleaning the ice machine, sorry no frozen drinks for you and they expect that you know they're busy cleaning it and shouldn't ask. They're always so rude. I'd rather drive to the Sashabaw one or go to Tim Hortons. Very clear the staff their does not like their jobs and could care less to be there. read more

This is only my 2nd time at a Dunkin and I'll never go back. The customer service is the absolute worst. They acted annoyed & put out. She could barely be even civil!!! Then she attempted to overcharge me! Nope - I deserve much better than this if I'm a paying customer. read more

Never had a pleasant experience here. Today went through the drive thru, was cut off and rushed through our order by the woman working, there was no one behind us in line, ended up not being able to to complete our order pulled around to get our coffees ended up with extra food that we didn't order and was given no receipt so we couldn't verify if we were charged for the food that we didn't order. despite previous bad experiences I have continued to go here because it is located so close to my home but after today I will make the longer trip across town to get my coffee. read more

they don't even have donuts i- cancel my order because they can't " fulfill" it when all it was, was a donut and coffee. 10/10 would not recommend read more