Had a coffee with a bagel and cream cheese the other morning before going to a wildlife photography expedition and the people here were very RUDE. They saw me standing in front of the cashier for about 3 minutes before someone came by and asked me if I had a to go order, I said that I did not, that I want to place one and they made me wait another 3-4 minutes before took my order. It's pretty disgusting to start the day with such a poor customer service and bad attitude. Never again! read more

Stopped here for gas, coffee & restroom while traveling. Coffee tastes burnt. Workers seem to be more interested in socializing than working, very loud voices all chit chatting amongst themselves. But thats nothing compared to the bathroom! There are 2. One says " employees only" I have never in my life seen such a filthy bathroom! I won't get Into it, I will spare the details, use your imagination.... Now I know why the employees have a different one! It's probably cleaned What is wrong with the owners/ management? read more

ordered online this morning at 5 am. they opened at 4. I order 2 drinks and 2 sandwiches. I get to the window 15 minutes after ordering and the guy gives me an attitude saying "well it's not done but to pull forward i guess" When i get up to the window I wait another 5 minutes and get my order (no complaints or attitude from me, i was just happy to be picking up breakfast lol) and the guy at the window goes "you should order earlier if you wanted this food ready so early" I laughed in his face because I was the only car in the drive through, and I again only ordered 4 things over 20 minutes ago. if i would've ordered at the drive through would he have just declined the whole order?? anyway I get home and 3/4 of my order was completely wrong. read more

Went to the Dunkin at 3590 CHENEY HIGHWAY Carla Murphy came to the window and opened it said nope don't think so and closed the window in my face. She was very rude and shouldn't be able to decide who she want to serve. this girl should not be working in customer service. read more

Terrible out of eggs hash browns kiosk not working I can't believe their even open???

Same woman at the window EVERY time I go. Extremely rude. The attitude coming from her is ridiculous. I don't understand how she is still employed there. My friends and acquaintances who go there know EXACTLY who I'm talking about as well because they have experienced the same exact horrible customer service from her. I will drive further to other Dunkin' locations just to avoid having to interact with her. read more

Stopped at a Dunkin' Donuts in Titusville to use the bathroom and get coffee. This is the bathroom. I turned around and walked out the bathroom door to loud vulgar music behind the counter with very vulgar words. Great job, Dunkin Donuts. I will look for a Starbucks. read more

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We were glad this Dunkin was close to I95 north on our long road trip after waking up and hitting the road at the crack of dawn. It's a no frills location inside a Shell gas station convenience store but it does have a separate space and staff. Only one bathroom (the second one is for employees only which is sort of weird and not too customer centric but it is what it is. And another thing- the counter was closed and it was 'drive through only' Good coffee!! read more

This Dunkin is hit or miss. Sometimes we get our orders correct ans other times, they are totally off. I know this store is constantly understaffed and that's a shame The employees are very friendly but i have a feeling they are overworked and Overwhelmed. Something needs to change here. read more

Just what you'd expect. Their food is happiness in a paper sack. Coffee is always a hit. Front counter associate on 3/16/24 at 8:45am really struggled to pull herself away from her phone while my husband was trying to place an order. Phone use and food handling are not compatible activities. It seems unsanitary, not to mention rude. This might be a coaching opportunity for management. read more

After being to two other dunkin donuts in the area (none had spinkles and basically refused to answer why, only given the "it's the most popular donut") I made my way to this one, which to my dismay, didn't either but the very kinda woman in the back joy​ and the really nice manager Ed said we will make them for you if u have a minute. None of the other stores I been to even offered this, this store is amazing and the employees are awesome 10/10 top shelf, with only two employees they were in a great mood, which made the store feel welcoming, unlike the other two stores I felt they wanted me there, will return to this store from now on read more

It took forever to get my order and all I got was one drink and a donut and they didn't even get the donut. I would have asked for it but they just set it down and moved on to making the next thing so I didn't have a chance to say anything without having to yell to get their attention which I didn't do because I didn't want to start an issue. Though I am very upset that I spent my money on something and didn't even get it and the same exact things happened to my brother. read more

I buy atleast 2 coffees a day from dunkins, I was at the rt 50 location in titsuvill this morning. I was appalled at what transpired. The older woman in front of me , was getting annoyed with all the staff talking in length with an off duty worker young 20 something with dark hair and a beard, I was waiting a good 8 or 9 minutes . so she asked if she could get her coffee she had been waiting a long time, and this young punk, started talking rude and disrespectful to this lady. And when I told him he needs to be more respectful, he bowed up on me, there would have been a much larger issue if not for the girl working behind the counter and his father dragging him out of store. Kudos to the girls Behind the counter, I didnt get her name but she was pleasant with red hair. Hopefully the owners will see this post and deal with this disrespectful young man read more

My toasted sandwich was handed to me cold snd they refused to heat it up shdin because I opened it up.

Previous employees were really nice and friendly. Currently at this location the customer service is lacking.

Wow. This is the worst DD I've been to on the East Coast of FL. The girl behind the counter DNGAF. There's a screen there for you to place the order on your own. They were out of my entire order (coffee and donut) and she told me to come back tomorrow to get a refund. I highly doubt the manager is going to believe someone who walks in and needs a $20 refund order from the day before. She was unhelpful with solutions. HOWEVER, she did make me substitute items. BUT the donut I got was a leftover from the day before if not earlier. It was hard and dry. I ate two bites and tossed it. Please try another DD stop if you must stop for DD. read more

I went to this location today and placed my order. When I got to the window of the drive thru the employee was busy talking on the phone. None of the items I ordered a non-sweetened ice tea and a medium ice coffee extra extra and we got a large ice coffee with five sugars and five creams. If he hadn't been socializing on the phone he may have gotten the order right. Even at the window he was too pre-occupied to scan the order properly from my phone. I've been a Dunkin customer for over fifty years but this is a real turn off to me! I'll go elsewhere in the future. McDonalds has good unsweetened ice tea and no mistakes! He gave me sweet tea! read more

This one is attached to a gas station and it has a drive through. I'm not really into coffee that much but I do like dunkin donut coffee and this didn't disappoint. However I did decide to get a breakfast sandwich and some donuts for the family today and that wasn't such a great idea. The donuts all had a stale taste to them and my sandwich was sub pair. Very greasy and tasted like bad tap water. I'm thinking they don't make any of there stuff here and get just get it and reward it....at least that's what it taste like. But of course it's not just the food that gives the rating but there are other factors as well. No indoor seating at least during the time that I went. The service was not that great. The people didn't look happy to work there and it looked like some of them were confused. The whole ambiance feels a little weird just being in a packed convenient store. .... Anyways, all in all it wasn't the best. If you gotta have dunkin coffee this will do, but there are several other mom and pop donut places close by that will give you better quality and service. read more

If you stay open until 9, at least have your menu available or close earlier. Tried to order iced tea, they were out. Advertised that they have decaf iced coffee, they didn't. Then got to the window to pay for my husbands $2.58 iced coffee & I have $10 on my card available. The cashier said he owed .58¢ & argued with him about what was available on the card when it clearly said $10. Left without the coffee. read more

The one girl has a loud mouth squeaking voice She is rude and wouldn't remake my drink. I ask for Splenda and almond milk. It had cream and sugar read more

Ordered an avocado toast and 2 donuts at 8:25 they gave us the donuts and asked us to wait for the toast. We stood in the Dunkin line pathetically until 8:55 when we let the worker know 3o minutes is ridiculous to wait for toast - the worker then told us she lost our receipt, and instead of giving us the toast we paid for, ordered, and waited on for 30 minutes she ignored us. We paid for the toast and never got it. Left without breakfast feeling robbed of our time and money. Thanks Dunkin. read more

Possibly the worst Dunkin Donut's I've been to. The three female employees inside are rude and unprofessional. We ordered at the drive thru and the woman on the intercom was laughing. Garbage just tossed outside for the local birds and squirrels to go through even though an empty garbage bin sits right next to it. I hate to say it but the poor service is not due to short staffed it's the lack of service from the employees. Given the other reviews are similar it sounds like a change of staff and management is needed. We're still in the drive thru waiting on our coffee which seems to have taken 20 minutes. Our order was wrong and saw kitchen line worker on her personal cell phone while handling food with her gloves on. So whatever germs and bacteria are on her phone are now all over our food. read more

Was told in drive thru even though I was the only car there that it'd be a minute. Ten minutes lol later I go inside and ring myself up and still waiting read more

WORST customer service EVER. I'd rather drive 50 miles out of my way than visit this place again. I'm not even from here but if you're looking for a Dunkin, read these reviews first. Horrible! Places like this stay open because no one in Corporate does anything. Avoid this place and hopefully they'll close! read more

The rudest lady ever. I go in for a cup of coffee and the lady points to a sign behind the counter. Me and another gentleman proceeds to wait in the line. She then aggressively waves the sign in our face saying "I must need to throw the sign out there for y'all to see it." Rudest customer service me and the gentleman drove to Starbucks. Fire whoever was working 10:30am 4/12/21 because she basically threatened to throw a sign at read more

Dunkin' - Horrible service - Donuts Near Me - Titusville, Florida

The staff were rude and disrespectful. I went in and ordered 2 donuts and a plain bagel. We were standing waiting for over 30 minutes. I do not recommend going to this location. We were ignored by staff and the bagel was cold when I received it. 0/10 would not go again. read more

I work all of Brevard County and I drink coffee all the time at Dunkin' Donuts. I noticed this one opened up where the KFC used to be so I gave it a shot. last week it took about 8 to 10 minutes to get my coffee from a girl that seemed to be interested in talking to someone on the phone about what sort of donuts they needed to add to the rack. Meanwhile I'm chiseled so I don't eat donuts and if they disappeared from the planet I wouldn't care. The point is she should've told whoever that clown was on the phone that she had a customer and the donuts can wait please hold. 10 days go by... I'm in Titusville again this time I stop and wait for about eight minutes in the front and no one even acknowledged me. Shame on me for giving this place another chance. I would say the problem is its understaffed, the employee that's here during the day (which I believe it was the same one) I never saw her (just heard her voice) doesn't care. And the other guy that was standing in front and just walked in the back and disappeared may have been an off duty employee I don't know, but he didn't tell the person in the back there was someone waiting. I walked out without a coffee and I will never come here again. and if there is a way to give less than one star I would certainly have done that. read more

Staff is rude and disrespectful. Make jokes at the customers expense and are very condescending when answering questions. Bad days happen but there's no reason or excuse to take it out on the people who shop at your establishment. Won't be coming back. read more

donuts are never bad. the guy running the front counter was killing it and i got my food and drink in like 30 seconds and he was very happy to be alive which is always nice when you have to be up at 6 am and theres someone with some pep to help you hate being alive a little less. read more

First let down was the freeze machines not working. I thought, oh well I'll get something at a gas station. Next disappointment was the burnt croissant on the one item I ordered; Sausage Egg & Cheese croissant. To top it all off out of the 4 components that go on that sandwich there was no cheese. Will not be going back seeing as subpar service is consistent at this location. Try the one on U.S 1 always get excellent service. If it wasn't for the time crunch due to me being on my way to work I would've went there in the first place. Let me know if you had a different experience read more

They were not open at 6am and are supposed to be open by 5am the girl behind the counter giggled and said that they just got in!

One of the worst Dunkin Donuts I've been to. The drive thru employee was very rude and unprofessional. It seemed all the employee's had nasty attitudes. The employee took the order and never repeated the order back and of course it was wrong. I would not go back to that store until those employees got retrained with better customer service. read more

Cheerful and Attentive staff. I walked in barely awake from my long car ride. Greeted with a jovial tone which was unexpected since the restaurant is inside of the gas station. The staff communicated well when I changed my order from 5 sugars to 2 sugars. (Trying to cut back) You can tell they genuinely like working together . The place was clean and food was fresh. Thanks for making my quick stop enjoyable. read more

The manager at this store has the worst customer service I've ever experienced!!! Didn't know she was the manager until I called to complain to the manager.... This is the second time this lady has been rude, not only to me but also to other customers that were in front of me. When I called to place the complaint and speak to the manger, is when I found out, it was her that was rude! Store number 354484 and she said her name was Krista... she told me to go ahead and call corporate if I would like, because she would be the one calling me back! She was very unprofessional... poor choice for management position!!! I've been going to that Dunkin for the last few years since I moved in the area, but I won't be going back!!! I only was asking for help using their new touch screen system to place my order....Needless to say... I ended up walking out and canceled my order due to her rudeness! I've never came across someone so rude as her in management!!! Very unhappy customer!!! read more

The owner of this franchise should really come by and watch what goes on in this store. We stood at the counter waiting as we were ignored by staff who were busy complaining about customers and being rude to drive thru customers. They even told one customer "whatever, go somewhere else. That doesn't bother us." The lid was not on my coffee properly and it spilled on the floor. We let a staff member know and asked for some napkins, to which she replied "it's gonna be a minute". We stood waiting for napkins and she reappeared with a mop bucket and said "if y'all will get out of the way, I could clean this up". We asked for napkins again and were again told we would need to "hang on". read more

the service was horrible the lady at the front named debbie had attitude and she didnt know half the things on the menu. then after getting help to put my order in she made it wrong refused to admit she was wrong and didnt fix it. took almost 30 minutes for her to take my order and get it when all i ordered was a small matcha read more

Worst croissant in town, extremely short on bacon and cheese and luke warm. Tots were not even warm, were tough, and not worth eating. Total waste of time and money. Spoiled my Memorial Day breakfast. read more

After sitting in line for 25 minutes, they told me that they are out of straws and have to use coffee stirrers. They also told me they were out of lids?? Why are you out of lids? I really like dunkin but I have NO idea what's going on here. You're better off going to the Starbucks two buildings down. There is a strong sense that staff absolutely do not care about customers- which is evidenced by the staff not wearing masks..., which is sad. I asked for a side of hash browns and got literally three, with one looking like a bite was taken out of it. Why isn't corporate aware of all of this? To the employees: I understand, i worked fast food before and you might hate your job, but that doesn't give you the right to treat other people and their food like this. You wouldn't want someone doing that to you, right? read more

I should have listened to the local talk that customer service at this location was terrible. I pulled up to the drive thru speaker at 12:00 on Saturday. Only one car ahead of me, GREAT, they are not busy I thought. I don't know how long the car had been there but she waited 5 -7 minutes in front of me. No cars ahead of her. When it was finally my turn, I was told to wait. For what? After 5 minutes of silence, they obviously forgot about me, so I began asking if there was anyone working drive - thru about every 1 -2 minutes. Silence. I went around and inside, surely there was a tour bus inside. Nope. I walked straight to the counter as the only customer inside, were I found 4 employees including a manager that completely ignored my question if the drive thru speaker was broken. I won't go back. read more

The employees were incredibly rude. The male employee rolled his eyes and had a very rude response to my question about donut flavors. Once we got our donuts, they were not at all fresh. I was very disappointed. read more