Horrible don't buy food past 10 a.m the young boy literally admitted to me the food was from the early morning shift and had been sitting in the heater. I told him that's against health code and he literally rolled his eyes and shrugged his shoulders. read more

Dunkin' - 8 hour old hash browns - Donuts Near Me - Summit Argo, Illinois

The location is great and overall convenient but whenever I go they have the worst attitude, they gave me my order wrong and when I asked for them to fix it they just continued to give me attitude. read more

I never thought I would write a review for Dunkin' Donuts because, well it's a chain coffee spot and what can you really expect? Anywho..I went there yesterday and ordered a medium coffee with a doughnut for my son--the cashier hands me the coffee and the HOT coffee falls onto my hands, my coat, my car etc and she can tell I was hurting. My fingers got red and all she did was give me napkins to clean myself and literally gave me back the same coffee where most had spilled onto me. Never again will i go back to this Dunkin'! read more

I love coming to this location! Always friendly staff They always have a smile and warming attitude ! It's super close to my house which I love and my dog loves the puppichinos! Thank you Daniela , Manager & staff! read more

A customer came in because she was given the incorrect order. A white, short employee with tattoos on her hands was very disrespectful and on the phone. She even laughed at the employee was she was walking out. The same employee even refused to give out her name and her manager's name as well. read more

This is a good location but every time I come in the afternoon I only see two people and there's always a line. Yesterday I had a unpleasant experience with one of the employees. The girl was being rude and wasn't helpful at all. Thankfully the young man that was there was very helpful. read more

If I could this location zero stars I would! Went thru drive thru and ordered 2 iced coffees but was given 2 hot coffees. When I pointed out the mistake they said okay pull over someone will bring it to you. Fine no problem everyone makes mistakes. They proceeded to bring me 2 semi iced coffees with literally no ice. I tasted and it was terrible. Turns out they dumped the hot coffee into an iced coffee cup and added ice which btw melted and watered down the drinks. I came into the store and asked for them to remake it properly and was confronted my the tall Indian man who is supervising the store. He became loud, agitated and unprofessional and continued to blame me for his staff not hearing me over the intercom when I said iced coffees. I said I ordered iced coffees I would never order hot coffees, as me and my daughter do not drink hot coffees and instead of rectifying the mistake he made it worse. He continued to talk in his language, probably talking crap about me and for what ? Because a paying customer is asking for what she paid for ? The customer service and professionalism does not exist here. Skip this one and go elsewhere!!!!!!! read more

This has to be the absolute worst Dunkin' Donuts I've ever been to. There is literally one up the street and I recommend people go there. Unfortunately I've been here three times and each time I have to ask the person at the drive thru to stop speaking over me. You're being rushed to complete your order. I'm surprised this place has a two start rating when it deserves far less. Terrible customer service. Cashiers sound sleepy and almost bothered that you're there. Super trash... clearly some of these people hate their job. Poor reflection of the company. read more

Extremely rude, was talked over the whole time and rushed through. I work at a drive thru coffee shop myself, so I understand not being in a good mood all the time but Jesus they hate every customer and treat them like it too. Ordered a blueberry matcha and it was pretty much just white barely any matcha at all. My last 5 visits at Dunkin have been absolutely terrible and this was the last straw for me, sorry Dunkin you lost out on one more customer. Hopefully corporate gets ahold of this place soon. read more

Bad for business that a paying customer could not used the restroom at 12:28 because they were cleaning it and DID NOT KNOW how long before bathroom could be used. I believe it was not true and they just shut the bathroom cause I didn't hear anyone in there! Not coming back! Donut was stale too! read more

Horrible place the manger is extremely rude they never greet or say thank you. yes there is a pandemic and may not want to speak but if you have your mask on properly and please and thank you is always is need when someone is purchasing from you . Never ever get order correct - no cheese means no cheese no sugar means no sugar and the most watered down hot chocolate ever . Not worth my time nor $$ anymore sad , It's so convenient because it's close by but never again, clearly they're not concerned about customer service . Thank you but no read more

Short waiting times for things like coffee and donuts and fairly cheap stuff. There are a few tables and even bathrooms just in case you need to go. Some parking and a drive through if you want to grab and go or stay and eat for a while. Not much to look at but they do have free wi-fi which is always a plus. Overall pretty decent but some of the people working there are moody sometimes. read more

Not so good service, I called a least 5-10 before going just to ensure they took Apple Pay. they never answered then when my kids went inside to order their food it took a while to receive any service when THEY WERE THE ONLY ONES INSIDE, there were no other customers so I don't understand why it took so long to receive service and it was a least 5 girls working, one had an attitude then we wanted a drink corrected and she said she couldn't fix it I would have to spend more money for a corrected drink. Never coming here again! That was ridiculous it was no customers in there and service was still horrible! unacceptable! read more

TERRIBLE CUSTOMER SERVICE!!!!!! don't work here if you're going to get mad that I order the whole damn menu, you're getting paid cause of me so be kind read more

I came here and asked if I could get my drink fixed after another Dunkin' Donuts messed it up and the guy rudely said no.

I just picked up a coffee and a chocolate frosted donut. The coffee was fine, donut however looked like roadkill. It was a few days old and looked like they picked it up off the floor. read more

Dunkin' - Be sure to check the product before you drive off at this location. I think I could've found a better donut in the garbage. - Donuts Near Me - Summit Argo, Illinois

This is the worst Dunkin' Donuts I have came across, they always have the orders WRONG! I've given them a couple chances and they still seem to have an issue with orders. I complained to the manager and the manager starts yelling at me. Why would you even yell at a customer who's only saying they have the wrong order?. NEVER COMING BACK TO THIS DUNKIN!!! read more

My iced coffee tasted like milk

I don't know if the employees are dumb, trying to rip you off, or probably a combination of both. I have had orders screwed up, had coffee with chunks of curdled cream and been over charged. You better check your receipt to make sure they didn't overcharge. My last trip I was conveniently given 2 dollars back - even. I will go out of my way from now on to avoid this store. There is one 4 blocks north on the other side of the street. At least they don't try to rip you off. read more

Honestly the worst Dunkin' Donuts I've ever been to. I can't get a refund to save my life. I know I messed up by not specifying if I wanted cream cheese on my bagel or on the side. I had to get out of the drive through and get out of my car just for the manager to tell me he can't do anything. That's really poor customer service. He was unapologetic and did not even offer a refund or an exchange. I asked if there was a chance that I would be able to get a new one and he said no. He said that next time I go through the drive through I should make it more clear. I'll never be going back to that Dunkin Donuts read more

I was over charged for my coffee I asked for a espresso shot nothing was put in I stood there as she poured my coffee and then when I asked they preferred to argue with me nice group of young ignorant people you have working here will never stop into this place again@ read more

This Dunkin' Donuts is so terrible I cannot express how terrible this place is I thought it was because of Covid but no it's not it's really that bad. Machines never work at night they are always updating they could never take your credit card it's always exact change late at night, and then when you go and get coffee in the morning time they always say they can't do certain things for example you order coffee and you want a different flavor like vanilla bean instead of vanilla they say it's against the rules that they can't do that. Meanwhile I get coffee almost every day and that's how I always get my coffee. I've never been told I couldn't get my coffee made how I want made so either it's different rules at night or different rules during the day which is it, this is the only Dunkin' Donuts that I've been to that's had an issue with making my coffee this way. I didn't know it was a Dunkin' Donuts hand booklet that said you can't have your coffee made how you want it. The employees are always rude and disrespectful if you are a manager I strongly suggest you take a closer look at your employees. read more

Took 15 mins in drive thru for a doughnut and a cup of coffee. Not ideal time in today's world. Will revisit again see if it's better. 12/5/2015 update Been here few times since I wrote the review. Did not have any wait time issues. read more

I go this location almost evryday ! I went on Thursday and get bagel and coffee ! I smelled something my bagel ! My second bite I found knit on it it was gross! Never ever go again I was every morning customer read more

Every morning on my way to work there is always a guy on the drive thru cashier, he is always having an attitude. It's gotten to the point where I literally have argued with him. Terrible employees, they all have their attitudes. read more

The wait was a joke ! No hustle at 9a.m ... I can see mid shift but not in the morning complete zombies ! No thank you .. I walked out before being served read more

Lady took my card and took longer than she needed to. Later got a call from the bank about irregular expenditures. Very suspicious.. good thing I've been reimbursed by the bank, but the guy in charge and some other manager refused to do anything about it. Funny thing is there's a vibe of guilt I get from the girl who still mystifyingly works here.. be careful people.. just use cash or find another dunkin. read more

This DD location is a Double Disappointment. My bagel was as dry as the Sahara desert and as cold as Antarctica. I ordered a bagel with cream cheese not plain bread. When I went to ask for more cream cheese I was flabbergasted when the worker told me it was a charge, and when I showed her my bagel the worker had the audacity to tell me I ate half of it anyways. Last, but definitely not least, the hash browns were more like mashed potatoes. This DD location is a disgrace to the DD franchise. read more

I go here almost every morning. The crew is friendly, fast and they all seem to love to be working at this location. The new Macciatos are great. I order the Iced Carmel Swirl Macciato. It's the best I've every tasted! read more