I was pleasantly surprised how clean this location is. I stopped in on a whim. So glad I didn't have to travel far to get my donut and ice coffee fix..I do hope they get a bigger variety of flavors,though.. read more

Rude employees, lines out the door and they are arguing about breaks. People in front of me tried to get a dozen donuts and the lady literally drop the donut and then gave it to the person behind me. Mouse out on the patio and it took 20 minutes for a latte read more

Service was awful. Donuts were average. Too many kids working and the place was a mess...not off to a good start.

This was my third time going to this particular Dunkin and the service was always slow specially the guy doing the breakfast sandwiches I ordered a bagel breakfast sandwich waited approximately 15 minutes until I asked how much longer it would take for my food they said we are working on it so I waited about 6 more minutes until I finally decided just to walk out. Keep in mind I had already paid for my food all I took was my coffee read more

Finally!! A little east coast makes it to the Peninsula. I'm not a huge fan of the donuts...it's all about the coffee! Super clean and friendly staff. Thank you DD for making your way to Cali! read more

Just got coffee with the family. Manager was extremely rude and his customer service was horrible. He began to argue with me about his poor attitude when I asked him why he was being rude! Dunkin' why do you have him as a manger? He is not only the face of your business but he is teaching the rest of the staff! A staff member, Phoebe, who overheard the exchange immediately stepped in and took the remainder of our order. Great job Phoebe it is you who should be the manager NOT him! Had it not been for Phoebe stepping in we would have left! read more

Woo first! Today is their grand opening and I'm glad to see it. I used to get Dunkin Donuts back in Chicago so it's nice to see it in CA. Love their blueberry glazed donut and going munchkin sized. read more

So after being a Dunkin' Donuts fan and eating it whenever I could on business trips to the East Coast and also internationally like in Seoul, I was super excited that this location was opening. We went for the first time last week and had the worst experience with this other customer cutting in line and the cashier not even saying anything like "those people were first". But we just chalked it up to rude people in general. But then we went back and this time we received just awful service from the person working there. The people there seem like they hate their jobs...they probably do. I will never be going back. I'll save my dunkin donut cravings for other locations. read more

Great donuts however where this location fell short for me is the way our drinks were made. Since we are highly allergic to dairy products we ordered our iced lattes with oat milk. Upon receiving our drinks I tasted mine and noticed the consistency was less thick than normal. There was sort of a milk aftertaste which was a red flag. Before leaving we proceeded to head back inside and ask if it was made with oat milk and they said "yes" but I don't think it was since I don't feel so hot right now.... Our cups were also not filled to the top when we received them :/ while you may ask why it's 3 stars and not 2 it's because of their customer service-- really good-- the cleanliness and the atmosphere. They are very very welcoming! I'll for sure be returning but double checking my coffee. read more

The line moves fast and it's there for a reason. Because its Dunkin. Boston has finally made its way to the Bay Area. Gotta love Dunks

Customer Service needs a lot of improvement. They never know what's on a mobile app order and never acknowledge or help out customers.

For the past years, I often ordered Dunkin coffees everywhere on the East Coast. Comparing to the ones I've been to, this one definitely had younger staff and much more space. There weren't anybody when I arrived. They remade my order once but delivered a standardized drink. A bit of wait than other places. read more

Couldn't make coffee, literally. All the donuts in the window were mixed up. And they were out of a ton of stuff. The guy was extremely rude and disrespectful and made me feel like a I was burden for ask for service. So my husband and 2 boys left. read more

I had the most embarrassing morning here but I have to say the service was beyond any I've ever experienced in San Carlos! I took my two young kids for breakfast before school and won 'mom of the year' award by knocking my hot coffee all over my poor 20 month old son. Everyone rushed to my service (including customers) and helped clean, brought new coffee to me, gave both my kids hot chocolate and made what could have been a disastrous morning pleasant for me. There are not enough places where you can bring kids and feel supported and I'm happy to say that dunkin has exceeded my expectations. Thank you!! read more

So delicious, and awesome service. I always loved getting Dunkin' Donuts when I was traveling to those lucky states where they seem to be on every corner. When I saw one opening in San Carlos, I got pretty excited but didn't actually make it there until this morning. I bought two dozen for my buddies at work and some coffee for myself. The woman who helped me was friendly and super efficient. The place was clean and welcoming. I know there are some bad reviews out there, but whatever kinks they had in the early days after opening have been worked out because it was an awesome experience. AND THE DONUTS ARE DELICIOUS! Too delicious. Dangerously delicious. This might have to become a regular thing delicious. read more

Decided to try out Dunkin' Donuts because they were on the way home. Their donuts were terrible. Must be New England style because they are by far the worst donuts I've ever tried out here in CA. Very cakey, not really sweet, definitely missing something. Seems like they would be good with coffee. read more

This location has been open for awhile now, and they are not improving. They are wildly inefficient - we just stood in line for 20+ minutes and finally gave up. There were hordes of people waiting for their food. Their brewed coffee is terrible. Their donuts are bland. Their breakfast sandwiches are pretty good, if you have an hour to kill. We had high hopes for this place, and we waited eagerly for it to open. We'll be going back to Starbucks and Peet's when we need a quick breakfast. read more

Since the grand opening this place is Terrific, I arrived from my work place in Everyone talking about how Wonderful and clean this place is how fresh and tasty everything is especially the. Famous finally here and here to stay DUNKIN DONUTS,I arrived and was served by Mr.Louis great guy Professional , and helpful knows his job well excellent asset to the business. I am telling my co workers at the job this place is here to stay ! Excellent customer service hands down,! I will be returning!!! Congrats again !! read more

Service is bad. Asked for a breakfast sandwich which got a wrap. Told the young lady who gave me my food that the order is wrong and she told me it was not. I know what I ordered. She took it back with an attitude when it was deemed that the wrap should go to someone else. Then proceeded to give me my sandwhich with an attitude and I come to find out it's wrong again. Hmmm there is a McDonalds next door read more

Extremely slow service even when there weren't a lot of people. Staff doesn't seem like they know what they're doing. I ordered ahead and their screen with all the orders said my drink was ready but I had to wait another 20 minutes to get it. Staff doesn't wear gloves. read more

Stopped by the other day on my way past San Carlos. Was really impressed.Customer service was great. The young man with circular glasses greeted me and created a genuine conversation since I was the only one in the store. I was wondering which meal to order and he told me the bacon croissant is the most popular one. He even advised me to get a second bacon sandwich for a deal of 2 for $5 even though he said he doesn't eat bacon when I asked him how it taste. Great guy! read more

Wow, the quality sure has gone down over the years. I got a sugared and a jelly doughnut, and both were really dense, salty, and left a heavy, greasy afterfeel in my mouth. The jelly is just "red" flavored. The sugar on the sugared doughnut was nearly as fine as powdered sugar and not very much of it stuck to the doughnut. I took one bite of each and tossed them. So gross. I think the store is new and it's nice, but big chain has gone for crummy quality. I will never eat a dunkin' donut again. Support mom & pop doughnut places! read more

To the owners, you need more staff on Saturday mornings. There were two people managing 30 people in store and mobile orders. I won't come back here until you fix this and the store is getting a poor rep for being understaffed- 25 minutes for a breakfast sandwich is unacceptable- read more

The only thing I would change is to hip-hop crap man can't change it to classic rock or 80s music

I waited so long for them to open, I was excited as I love a good donut now and then...so disappointed with my first order, I ordered a double chocolate and a apple fritter, they both tasted like day old donuts, not lite and fresh. I also thought the choices were very limited, I was hoping to have a bacon maple, no such luck. The place looks great, light and airy, lots of seating, fast service, donuts not so good. read more

The first time I ever went to this Dunkin' it was busy as hell and I ended up waiting a long time for an order they got wrong. Everyone has a bad day so I decided to give them another chance. It seems this Dunkin' is very popular so whenever I go during off-hours they are very polite and get my order right. People have given this place bad reviews but the people working here are very nice- just overwhelmed. If it's 10am on a saturday and you're the kind of person that cannot afford to have their order possibly messed up just go to starbucks or something. If its Tuesday 3PM though and you got some time, go for it. They are actually very fast, but like I said its a popular location and they get overwhelmed with mobile orders. If you let them know they got your order wrong they will most likely let you keep the drink and make you the correct order. Heck, I walked in thinking I ordered something, and was confused when I didn't get that. Then I read my receipt and there it was: I had entered the wrong thing in the app. They were very nice and just made me the thing I had originally wanted! So to all the bad reviewers out there, you probably have not worked customer service lol and it shows :P read more

Sunday morning at 10:15 am. No sugar. No glazed. No chocolate raised. Must have been 7 employees. Before getting in the moderately sized line I asked who I think the manager was if there were any donuts coming out. I was told that they were too busy to make anymore. at the time the only available donuts were a variety of cake with Halloween frosting and sprinkles and some old fashioned glazed and cake. read more

I enjoy Dunkin' Donuts coffee, and even their donuts from time to time. However, service here is not consistent. Sometimes they are super-friendly. Sometimes they are sullen and slow as molasses! Train your personnel properly and hire enough staff to make customers want to come back for service, as well as coffee & donuts! read more

It's a sad state of affairs when the donuts are stale, hard and just inedible. they taste like they are made in NYC and shipped via truck to this store. read more

Today we decided to check out DD. My daughter was really excited. We ordered a glazed, toasted coconut, lemon, and jelly donut. Let's just say we were very underwhelmed. Not much to say but the jelly donut was ok. It tasted like a jelly donut. The glazed was below average, and the toasted coconut tasted like a hostess donut out of a box. If I was dying for a donut and this was the only donut place in the area I might come back. But let's talk about the customer service and restaurant. Being this was a relatively new place I expected a warm welcoming staff and a clean place. I was welcomed by a guy who asked me what I wanted. He then put my order in a bag. My daughter then asked my wife for an iced coffee and then relayed the order to me. He asked are you all together? No, I'm ordering shit for someone elses kid. Is it because I'm not quite the same ethnicity as the lady asking for a coffee? He then said place your card in the card reader and then walked away and took orders for the next person. No thanks or anything. I had to get my own receipt from the machine. We proceeded to a table which was full of crumbs from the last patron. After eating my wife needed to use the restroom. She walked in and walked back out. Apparently it was really dirty. At this point the same guy that got my donuts was muttering and bitching to himself about the garbage being full. He took the trash out continuing to complain under his breath. I believe he was the supervisor too. I don't think we'll be coming back anytime soon. I'd rather go to Rolling Pin Donuts anyway. I don't see what the big deal is about this chain. read more

Came here 8:30pm, bought half a dozen donuts, when I got home I realized the employee gave me TWO wrong donuts, I asked for Bavarian and they gave me jelly donuts. When I called to complain he said they were gonna close and they weren't going to do anything about it. read more

I've never had Dublin doughnuts until today. The doughnuts are great. Coffee is pretty good to. Dirty bathrooms!

Stopped by because of all the local chatter about how great Dunkin's donuts were...I was so disappointed! I bought a glazed and a sugar donut and they tasted stale and dry. Won't be back now that I gave them a try. Honestly there are better donuts at the local supermarkets. read more

Today was just the worst experience. I normally don't care to write reviews but I can not keep my mouth close. So I go in it's about 6:20am no donuts are ready. I ask the lady at the cashier how long she says,"I don't know." I order a pint of coffee and that room 15 mins which is crazy because your just pouring the coffee into the box. I ask a gentle men how long will the donuts take and he says about an hour. I went there to get donuts for a coworkers birthday and it was a fail. The staff were unprofessional, even in their appearance. This Dunkin' Donuts location is not dependable. You are better off go to the mom and pop donut shops who open when they are suppose to and thinks are ready to go. read more

Dunkin' Donuts is amazing. Delicious donuts, coffee, and sandwiches. I highly recommend the hash browns. The night time workers are so nice and fun to talk to. Highly recommend going!! read more

Very disappointed in my first visit to Dunkin Donuts & I won't be returning. Long, slow line with only 1 employee filling orders. Three people left the line while I waited. All good donuts were sold out by 8:30 am & the ones I got were dry & flavorless. I don't get the hype - there are way better donut shops on the peninsula. read more

there was a very rude guy working today. seemed to be the only one. i asked for a frozen coffee, and he gave me a hot one... i repeated again. and he rolled his eyes and proceeded to give me another wrong coffee. he was so disrespectful. read more

This morning I went to this location and my visit was ok. I ordered a large decaf coffee with cream and sugar on the side and the person who made it put them in the coffee so it had to be remade. I also ordered a bagel toasted with veggie cream cheese. The cream cheese wasn't thick like it is regularly and the bagel was heavy and wetter than bagels should be. I have to give the guy credit who made finished the bagel because the guy asked if I wanted 2 things of cream cheese or just 1. As I was drinking the coffee it was getting very bitter halfway thru and just didn't taste right. The large coffee wasn't even full and I didn't ask for room left in the cup. Since DD opened back up in California I have also visited the one in Half Moon Bay and that experience wasn't the best. Like others have said the east coast DD are totally different. In Providence near school there were maybe 3 of them around the downtown campus and they were easy to get too in between classes and something quick if we were running late for classes. read more

Worst service I have experienced. I walked in as I was ordering just a medium hot coffee the male employee just stared at me never said a word while he took my order and the female employee was standing there. Once my order was placed he handed me my receipt I stood to the side, she seemed to walk away in the back and then took her break in the front. He then proceeded to take three other customers orders while being the only one working at that time now and still did not make my coffee. The next lady in line wanted a certain donut and the employee on break got up and said to her "I can make you those donuts if you don't mind waiting a few minutes" then proceeded to the back to make these donuts and the male employee continued to get her order. After 13min of waiting for my coffee (just being polite while others got their stuff but got super annoyed once they offered to make a customer who came in after me donuts) and all of this happening I said "excuse me but where is my coffee" he stopped what he was doing and made my coffee (I was standing in front of the register the whole time and he definitely saw me) and did not say a single word no apology or anything. They were rude looked out of it and confused and did not care about the customers at all. Last time I'll be coming here. read more