The Dunks is not my usual go-to donut establishment, and this visit reminded me why. I've been to multiple Dunkin' locations across the country, and while I expect the donuts to be on the denser, drier side, the drinks are usually a hit. Unfortunately, that wasnt the case at the San Carlos location. The drinks tasted watered down, and as other reviewers have noted, the staff at this location can come across as cold and somewhat rude. I've often noticed that the parking lot here is empty, and after this visit, I understand why. This Dunkin' location just didnt deliver on quality of service. read more

Dunkin' - January 2, 2026 promo reusable mini bag - Donuts Near Me - San Carlos, California

First time trying Dunkin'! I heard that it is an east coast thing and never realized there were stores close to me so I never tried it. I was pleasantly surprised by the very clean exterior and interior of the store. I ordered online and my drinks/food were ready within 3-5 minutes of waiting. The staff were polite and very helpful. I got a classic iced coffee, bacon wake up wrap, and a sausage wake up wrap. The iced coffee was a lot better than I expected and the wake up wraps were tasty! My wife got a white chocolate mocha and an everything bagel with cream cheese. She felt the white chocolate mocha was underwhelming but the bagel was very good. Will definitely be coming to Dunkin' more often! read more

Dunkin' - Donuts Near Me - San Carlos, California

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Yummy strawberry dragonfruit green tea light refresher drink - the decaf mocha was also very good! Awesome service - super chill vibe - will definitely be back! read more

Alright, enough is enough. I have been holding back writing this review, but this Dunkin has failed me so many times. So many messed up orders, crazy long wait times, and many occasions where I've ordered ahead and had the person behind the counter look at me blankly and not know how to view app orders. I've waited 20 minutes for an egg wrap and a latte many times. I'd feel different if this place was always swamped or they were very busy, but what blows my mind is that it's always empty. There's never a line, or lots of orders ahead of me. It seems like the management and staff are completely checked out and also have no interest in getting things done in a reasonable amount of time. I've worked as a barista, and typically when someone orders coffee and a sandwich, the person puts the sandwich in the oven, and then works on the coffee. Here, they put the sandwich in the microwave, stare at it, wait for it to be done, then take the sandwich out/let it go cold, walk away for a few minutes, and then work on the coffee afterward. It just doesn't make any sense. I've even had DoorDashers complain to me jokingly via text when I've done delivery. I've been to lots of Dunkin's in my day, but I've never encountered one like this, or any fast food restaurant like this to be honest. Hope y'all can improve, because you're only 5 minutes away from my apartment, and I don't want to continue to have to do the 20 minute drive just to go the other location. read more

Dunkin' - Donuts Near Me - San Carlos, California

The door on the right is jammed. They know about it obviously because everyone tries and it makes a little shaking noise before they use the other door. How about a use other door sign? Honestly if there were anyone in there it would be a fire hazard. The donuts were a sad little selection of tired deflated variations on a raised donut. Maybe a cake. No crueler. The munchkins are usually good. But all the donuts just looked thin and shrinkflated. I looked around for the prices but didn't see any on the huge screen. I did see a McDonald's-style menu with sandwiches and coffee drinks but no donut prices. I was there for actual fresh donuts so I left and banged into the jammed door on the way out. At home I cut up an apple so I figure I came out ahead. It's not their fault their ceo has abandoned their core donut. I'll just focus on the donut places we have. read more

Mariela went above and beyond in customer service!!! I am a huge cup collector and was trying all over to get the Megan the Stallion collab, and when I told her I was coming to San Carlos from Daly City she held the cup for me and wrote down my name. She was so friendly and kind!! I've been having the worst week of my life and there is no way she would have possibly known that, but having an interaction with this girl who made sure I got my collectors cup and a delicious drink, made me feel human again. Customer service and conversation with people are rare these days, so thank you for making my day special and fueling my body with the protein and caffeine it absolutely needs! Highly recommend the caramel chocolate protein here!!! read more

Dunkin' - Hot girls run on dunkin and hot girl treat dunkin customers with kindness :) - Donuts Near Me - San Carlos, California

Big clean location with easy parking but I guess everyone noticed this bc the donuts were ransacked by 11am. Sadly my husband didn't get his apple fritter, or anything else interesting, most of it was out of stock. It wasn't exactly late either since other places were definitely still at least half stocked - ended up somewhere else for baked treats. read more

First time trying Dunkin' and it was pretty good. Egg, cheese, and sausage on a croissant: 4/5. I wanted to try this bfast sando because it recently got the #1 spot (out of 11) on a fast food breakfast sandwich ranking (https://www.tastingtable.com/1672325/fast-food-breakfast-sandwiches/). While it did not knock off my #1, it was quite good. And it appears that they serve this all day... The 3-person crew behind the counter were reasonably responsive and helpful, unlike what I have read about on other reviews. But there was a serious stink in the place when I got there (not sure what was burned). read more

I always order iced coffee and stopped visiting this location because the coffee was always awful. After several months I gave it another chance; happy to report it has greatly improved. Whatever they did it worked. Very good. read more

This was my first visit to Dunkin', prompted by the new Dunkin' perk added to my AMEX credit card. I used the app to order ahead, ensuring my items would be ready upon arrival. When I got there, my order was indeed ready, but the store was empty. The employees, casually sitting at the tables, pointed to my order without much professionalism. The coffee was just okay, and the donut holes were a bit dry. read more

Dunkin' - Original Blend Iced Coffee - Donuts Near Me - San Carlos, California

Pre ordered yesterday morning, went in to find only one employee who was scrambling, never made my order, wouldn't even turn around or come to counter. Appears someone before me ordered a large coffee carton and she had no coffee so was siphoning coffee from several different containers to try to fill the order. (Ugh gross) I had to leave at some point and couldn't get a refund. ATROCIOUS!! Felt bad for the employee, is that even safe for 1 employee to try to manage the morning by themselves?! This store owes me $18! read more

I came to get the spider donuts that are so damn funny on social media right now. I was wanting to buy a dozen of them, but they are the saddest, sorry looking things compared to how they are advertised. I didn't buy any. Then I bought a single donut and as I was paying the cashiers area was FILTHY!!! Like it's never been cleaned. The machines were full of dust & debris and I literally paid with my card because I could tap and not touch anything. Ew, you guys, clean it up!! Gross! read more

Dunkin' - Sad spider donuts. The picture makes them look better. - Donuts Near Me - San Carlos, California

Came in at 8 in the morning, you would think the donuts would be fresh right?! Not here! The powdered munchkin tasted stale , has like a weird after taste . Disappointed yet again . Craving for Bavarian crème , how many bites til you get to the crème part??? It was literally just in the middle . I've had em where as soon as you bite you get the crème.. the powdered munchkin tastes stale.The lady at the register was nice tho. read more

The turkey sandwich's English muffin was thick and bland. The rest was okay. The hash browns were under seasoned. The chai latte was flavorless milk. The servers didn't want to be there. One was on their personal phone and the other seemed bored. The place is sparsely decorated, making it seem unwelcoming read more

I am usually a big fan of Dunkin' and realized I had not stopped by in a while. I decided to get some coffee and donuts before visiting some friends in the area. I ended up getting some donut holes, a mixed variety of 6 donuts, and also a lightly sweetened iced vanilla latte with oat milk (about $25 total). The donuts were ok, much sweeter than I remembered. The latte was wayyy too sweet to the point where I could not drink more than 1/3 of it. I enjoyed the creaminess of the latte as it was how I remembered tasting before, but the extra syrup made it undrinkable. Service was good and they were pretty friendly. However, if you plan to stop by, go earlier in the morning because by noon most of the flavors will be sold out. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - San Carlos, California

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Coffee here is the best, always get the freshest. Chocolate or vanilla filled donuts are my fave, been eating them at double D for yrs. read more

Extremely slow service and they seem more occupied with chatting and laughing as they make ans remake drinks because they got it wrong over and over due to their chatting. Got their Munchkins ans honestly I should have know from looking at their case that these Munkins were hella old and dry. But, honestly they seemed to be out of everything. I can see why they have such poor reviews because they are just not with it. They should focus on making more doughnuts and taking care of their customers rather than horsing around. read more

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First time ever trying Dunkin' & it was the absolute worst establishment I've ever been to... the place was a huge mess. Coffee spilled on the ground, trash on top tables. The customer service was horrible. No communication what so ever. The donuts and coffee are just as trash as this place. I will never be coming back. read more

I was on the hunt for the Ghost Pepper donut and was in the area so decided to stop by. I had seen this location when it was first opened but never had a chance to stop by. The store is clean and there is one narrow line to wait at. The cashier looked up to see the line and continued helping the customer in front of me. I didn't see the donut in the clear glass case, so I waited to ask if they had any left. There were two individuals behind the register and when the other individual finished with his customer, he went to do another task instead of helping move the line along. As the customer in front of me finished the first cashier completely overlooked me and was about to help someone that had arrived after me and was out of line and right in front of the cashier. I let the cashier know I had arrived first and was in line as he had seen me standing there. He proceeded to help me and told me they no longer had the Ghost Pepper donut. All they had was what was in the glass case. I did not see anything I liked so I walked out. I was disappointed with the service I received. The customer service lacked efficiency. The wait was too long and the employees worked at an excruciatingly slow pace. It took both staff a long time to help the next customer and when it was time to help completely overlooked the line. I thought this location had a drive thru, but it doesn't. With more locations opening in the area with the convenience of a drive thru I will have no need to stop by here. read more

Dunkin' - Donuts inventory before 2pm. - Donuts Near Me - San Carlos, California

The service is always awesome when i come in. I usually come in towards the end of the day and the girl that works late Tuesdays is so sweet and friendly ! read more

I dont understand why the workers are SO RUDE HERE! Ive been to this location 4 times now and every single time theyre either making the drink wrong or something is missing. Today I ordered a medium iced cappuccino with oatmilk and added an espresso shot. What I received was a blended drink that was just straight up milk. The latina lady argued with me saying this is how iced cappuccinos are made and that theyre a blended drink. I asked if they can re-make it for me because I ordered through the app and this is not how an iced cappuccino is described and its under the iced drinks not the frozen drinks. She refused to remake my drink and gave it back to me. I decided to just throw it away and never come back to this place ever again. It wasn't worth it to keep going back and forth with this person who doesn't even know how to do their job. Props to you lady for the amazing customer service. read more

Great customer service, the deals are really good too. There's always some new deal in the week. I love the cold brews here.

This is a great location. Very friendly and welcoming! Was my first time trying Dunkin', had the best experience, want to give the employee Fabiola a special shoutout she helped me find a delicious drink and recommend me delicious drinks to try in the future, definitely recommend coming to this location, all time best!! read more

Amazing customer service from Leilani! I came in for a PSL and they were out of a flavor that the drink is usually made with (she let me know). It wasn't my favorite so I called and the next day I came in and she made me a new one for free! Thanks again! (: read more

Dunkin Donut is most often known on the East Coast. Just like Starbucks on the West Coast. It was refreshing to find this location. Interior clean. Must try French Culler. They are fresh. Unfortunately they were not available to make sandwiches yet. Donuts a little pricey but it is freshly made and a nice treat. Glad to see they expanded to other great hot and cold drinks besides coffee. Definitely recommend. read more

All these poor reviews are crazy! This Dunkin' rocks! Getting some blood work nearby, I was in the verge of a caffeine & sugar headache when Dunkin' came to the rescue. You can order online or you can take away.....given this was a surprise visit for me, I went inside. Sanitizer all over the place, everyone in masks (including me and all other customers) the donut selection was more than decent, they had munchkins & a huge selection of cold coffees from Nitro to Cold Brew to Original Blend I chose my go-to chocolate glazed & an iced coffee.....milk & sugar mixed in for me. They know the perfect ratios to make this the ultimate treat And that donut was chocolaty, soft & it was as good as gets.....haters gonna hate. Dunkin' lovers gonna love.....and I'm a lover! read more

Dunkin' - Donuts Near Me - San Carlos, California

Man. I can't even begin to tell ya how great my experience just was. I'm not kidding. Drey, Kaitlyn, Angie, .... and Luigi who put my baconegg&chz together.... Great folks. They, truly, made my day! Only been in town a couple months... first time in this beautiful establishment. It's beautiful, and clean, and expensive! I'm thinking of applying fer a job here. No joke. read more

Dunkin' - Donuts Near Me - San Carlos, California

I went to Dunkin' earlier today and I was disappointed. The employees were lousy and the donuts were tasteless. I got a coffee and I didn't like the creamer and I asked to just get a black coffee and she said "No." read more

Avoid this place at all costs. I came in today (stopped coming here because it sucks) since I got a gift card. When I walked in, both members of staff walked in the back (no greeting or anything) and stayed there for a minute or 2. However, I've worked customer service on a Sunday and understand how awful it is so I'll just say they were taking a break or something. Anyways, the real reason I was annoyed is because I ordered a large version of a drink and received a medium. Again, no problem, people make mistakes; however, when addressing this, one of the workers (big guy with beard) poured my medium cup into a larger cup (filled with ice), leaving some of the drink left in the medium cup. So, I actually received less drink than I did with the medium cup. I didn't end up saying anything because I didn't really care at that point and needed to leave. Point is that customer service is always terrible here and they always make the drinks wrong. Every time I've been here I've had issues, so just save yourself and go to Starbucks or something. read more

All this time, I never realized there was a Dunkin Donuts in San Carlos right off of El Camino. However being that today was the last day for me to use my $2 T-Mobile offer, I made a quick trip over after finding this spot on Google. With the exception of 1 person picking up a mobile order, the store itself was completely empty when I arrived. I placed an order for 4 donuts, and a Peach Passionfruit Refresher. I've always enjoyed Dunkin's donuts, and I though the refresher was quite refreshing as well. Customer service was friendly and efficient, and the store itself was clean and well maintained. And despite it being later in the day, their donut selection was still quite abundant and well-stocked. As a side note, I learned that apparently, despite the fine print stating otherwise, the T-mobile offers for Dunkin' can be stacked and all rung up in 1 transaction as they are tendered as gift cards. read more

Came here for the "Sugarplum Macchiato" and didn't leave disappointed. I wanted a purple drink, and I got a purple drink! We ordered a sugarplum macchiato, snowflake donut, and a munchkin box (5 donut holes). The macchiato was alright - looked as advertised, and I could even taste some fruity notes (blueberry?). The coffee flavor was weak, but what do you expect for mass-produced coffee chains? The donuts themselves were alright - the snowflake donut is just for show (no special flavoring) and the munchkins were standard. They must've made a mistake because we got an extra chocolate sprinkle donut, which I appreciated. The store was clean and had plenty of space for patrons to wait for their orders. We didn't have to wait at all (ordered via app). The only problem I had was the Dunkin app did not display prices correctly - they had "10 donut holes for $2" listed, but when you added them to the chart it was $3.49, and it didn't notify us when our order was ready. I'd definitely recommend Dunkin just to try the sugarplum macchiato. I don't think I'd return unless they had another odd promotional thing (the only other time I've eaten at a Dunkin was in Singapore, which was also for the novelty), but I admire the head of marketing who rolled out this promotion. They got me to write this review, AND share it on my IG - if anything, I admire the marketing strategy more than the food. Now go get your purple drink - even if you don't like it, you do get an interesting social media post. read more

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I want to love this Dunkin' so bad because it's so close to my house but honestly it truly is a hit or miss location.To be honest, more on the miss side. I really love Dunkin locations generally. Honestly, it has been three times when I have ordered a hot drink in the app and it was made iced. Not sure why that keeps happening. One time I could understand but three times! Also I have ordered donuts and if you don't get there EARLY in the morning more often than not they are selling through the donuts. So you could pay for it on the app and get there and they don't have it. This is a process for the corporation to improve. They seem to always be slammed at this location the times I come and the staff a lot of times is not that interactive or friendly. This really isn't my favorite Dunkin' location and hope they improve in the future. read more

"you can't buy happiness but you can buy Donuts but wait a minute...aren't they the one and same" I love love donuts...in fact about 20 yrs back in the east coast my breakfast used to be a low fat blueberry muffin and coffee with half and half at this wonderful place...and many a pounds I have gained from that love...so I was half glad that we didn't have a Dunkin Donut close to us. But when we had one open no more than 2 miles away...the siren call was too intense and I made the trek down...alas my memories failed me...though the donuts looked amazingly delicious...they no longer tasted like that piece of heaven from 20 yrs back and for that I am glad. I do like their Vanilla Chai Latte and the veggie omlette muffin (maybe I have gone older and wiser...but I will pass the donut the next time) + 2 stars for getting back the good memories of old times :) read more

Dunkin' - Donut = Happiness! - Donuts Near Me - San Carlos, California

Disappointed with the lack of customer engagement this morning. No customer service at all. No greeting when you enter the store. I guess I just like to feel welcomed when walking into a business. One girl was making food & the other girl was on the register AND making the drinks. Therefore, there was a long line. Maybe if the girl who was making the food could multitask with food AND drinks ‍ She also had head phones on!! Not sure if management is ok with that but customer engagement is an integral part of a business. Their customer engagement is not always this bad. I came there last Monday morning & the staff was exceptional & fast! On a positive note, I do love Dunkin' Donuts . MAINLY the hash browns they give you 6 hash browns (which is not enough for me lol) so my hubby & I get two orders each.. they're small , round & seasoned perfectly I also recommend the sausage, egg & cheese croissant also delicious. As far as the coffee, the latte is good. I like the froth milk & also the iced charli coffee, perfect amount of sweetness with the caramel read more

I finally made to San Carlos to check out what's the rage about this East Coast based donut shop. When I was in NYC & Boston, my friends told me I MUST have a DD. I tried the DD and I was not impressed. Now that they have made their debut someplace more convenient without having to drive to HMB or SSF, I decided to give it another chance. I ordered 1/2 dozen plus the Oreo special and it was better than expected, but I'm still trying to figure out why people go crazy over these donuts. Overall, it was an average tasting donut and comparable to a Krispy Kreme but much, much better than a donut from Safeway. People will still swear their allegiance to DD, and after my experience, I still prefer the donuts from Pilgrim Kitchen in Belmont. read more

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By far the worst Dunkin I've ever been to. Employees were incredibly lazy. Did not help each other out one bit. There were 3 people in the store and they managed to mix up every single order and are awfully rude. Painful experience read more

Great customer service! Went in today with a complicated order (yes, a TikTok order, lol). The ladies were so patient, sweet, and friendly! I will definitely be returning! read more

Fabiola and Mariela are the best! Always kind and professional. Coffee is always great!

If you are looking to get great service with a smile, this is not the place for you. But if you're looking to see incompetence and negative attitudes in action, then this is your spot! I've seen higher intelligence in navel lint than in this crew. And for the record, I'm not giving a bad review because I had one little bad experience. This location has been atrocious since it opened years ago. That original crew was so bad, they got rid of all of them and hired a new crew. And this new crew just as bad! That means its a management issue. Dirty and gross. Boy, this staff is a grim bunch. Every time I come here I swear I'm walking into the waiting room from Beetlejuice. It looks like the entire crew is homeless and hungover. I mean, can you at least run a comb thru that rats-nest before your shift? And I pray that blizzard on your-shoulders is powdered sugar and not dandruff, yikes. And correct me if I'm wrong here, but I think you're supposed to change those gloves every once in awhile. Its usually a good indicator when all the fingers are gone on the glove. Some of these winners are walking around looking like they are in a gym from the 80's. Thankfully I typically only get iced coffee when I come here, and they somehow muster up enough brain activity to not mess that up (although they have on several occasions). But if I do get other items for the kids, you can bet your sweet tushy this group of rocket scientists will mess up the order AND give you an attitude while doing it! And forget about fast service. This group of pathetic pastry pushers has the same sense of urgency as a group of mannequins. Even when there is a long line of angry customers, they could care less and move just as slow as if there was no one there. Rude beyond belief. I can't tell you how many times I've been to this location and left thinking "I can't believe that just happened." I don't remember the girls name, but I think she is a manager by the lack of stains on her uniform, and she got upset with me for THEM giving me the wrong order! I told her my order was missing two chocolate donuts and she just looked at me for about 5 seconds and said "oh, we are out." I said to back her, "No you aren't, I'm looking at about a dozen of them right here." she looked down and saw them, put a few in a bag, tossed them on the counter and said, "here." I couldn't believe the attitude on this mouth breather. She must of had the IQ of a roomba. avoid this place. read more

I'm a huge fan of Dunkin in general but dang these people need to cook the bacon longer. Everything else is cooked deliciously but 9/10 my bacon is so soggy!! For example, I ordered the snackin bacon once, which is supposed to be nice and seasoned and crispy but what I got was literally inedible. See photo. I don't order bacon in any of the wraps or sandwiches anymore because it is most likely going to soggy, not crispy as advertised. I have tried so many times thinking the employee is maybe just having an off day or something but no matter the time day employee or menu item I have only ever been served bacon that was at least cooked enough to taste ok ONCE. read more

Dunkin' - Snackin Bacon advertisement - Donuts Near Me - San Carlos, California

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