AVOID THIS LOCATION AT ALL COSTS! What concerns me is the attitude of the employees. They were rude, dismissive, and showed no concern for the customer experience. There was no apology, no sense of urgency, and no effort to make the situation right. Basic courtesy and customer service seemed to be completely absent. I've noticed that this location, which used to be consistently busy, no longer seems to have the same level of business. Based on my recent experience, I can understand why. Poor customer service and a lack of professionalism drive customers away. read more

While Duncan is my favorite iced coffee, this particular location, wanted to charge me $2 for an ice cup to add to my iced coffee that I had already paid for on a day that it was a 102 degrees out. read more

Dunkin' - Coffee & Tea Near Me - Saint Cloud, Florida

this is the worst dunkin I have literally ever been to. every time i come here they mess everything up and the quality is awful. every. single. time. so consistently awful. even when you ask them to fix it they literally take it back inside for 2 minutes and give it back to you the exact same way. management needs to be reevaluated and get better employees that's actually value their job even to the smallest degree. DO BETTER read more

We've been here a few times on the weekend and have always had a pleasant experience. The service is always quick and the workers have been friendly! The food and coffee have been consistent, and the orders have been correct each time. The only downside to this location that we've seen is the size of the parking lot/drive thru. We have been there when they are getting deliveries and the truck takes up about a third of the space, making it hard to find parking or get into the drive thru line. read more

Dunkin' - Half Dozen Donuts - Coffee & Tea Near Me - Saint Cloud, Florida

It's 1:20 pm and apparently they have no food.. when asked why they have no explanation. Fine . Ordered a regular coffee and they still F that up. Avoid this location. read more

Every employee in this establishment is generally nice and good at what they do except for one. He's a somewhat tall light skinned skinny guy w/ curly hair and tattoos with a face that makes him look like he's always mad and has an extremely awful attitude and energy working here. he is exceptionally rude and in my opinion should be fired. He doesnt greet you in any way and hands you your order as if your the bane of his existence. Makes the experience of buying here extremely uncomfortable and unwelcoming. read more

Just saw a worker put his finger inside an ice coffee cup and removed some ice with their fingers.

Every time I go to this location, it takes twice as long as any other Dunkin. Today, I was the only car in line and after I ordered and paid, it took me 7 minutes to get a cup of coffee. Apparently they were still out of Splenda and took it upon themselves to substitute sugar, which my mom can't have. It would have been nice if they asked us, but apparently their service does not extend to communicating to the customers. I have been to this location at least 20 times and am rarely satisfied when I leave. I don't know if they are just understaffed or just do not care about their customers. I'm done. I will have to drive the extra 8-10 minutes to the other Dunkin. Probably still be faster than going to this one. read more

everytime we go here we get the worst customer service ever. the wait is so long. we have been in line for 20 minutes. we got to the box to order and they had us wait another 10 minutes bc they weren't ready to take our order. then proceeded to say AFTER we paid that our food wouldn't be ready for 20 MINUTES. this location needs new management and to retrain all of their employees all over again. horrible. read more

My bacon was burnt my hot coffee leaked in my car the coffee did not taste right they never give napkins with food or drink orders it's like pulling teeth for them to give a few the drive threw employees gossiping with the windows wide open so loud i herd some inappropriate things that should not be discussed in a work place it seemed they had nothing better to do then just stand around in a circle and talk read more

The people that work here are just absolute garbage and that's been consistent over the last three years. They're rude and constantly have an attitude. read more

Terrible service. I asked for a chocolate cold foam...the new drink and they handed me this drink. Refused to tell me they ran out of chocolate foam until it was "already made". I am furious. The girls are laughing in the window and I don't find anything funny. read more

Dunkin' - Cold Brew - Coffee & Tea Near Me - Saint Cloud, Florida

one of the worst customer service!!! is a girl name Alicia , I said hi good morning , and she gave me a nasty response , she has bad attitude , horrible customer service and after she gave my drink it tasted horrible. And another girl name alana, also horrible customer service!! the food was Horrible and nasty. and I tried to talk to the manager and her name was cassy, and she didn't care at all, she didn't even fix my order , most disrespectful human being. all three of these girls should get fired. and I saw a rat in the bathroom, this store is disgusting never cleaned , bathrooms dirty, floors all sticky , tables sticky and dirty!!! read more

This is the WORST Dunkin in the area. They are always out of ingredients they need to make specialty drinks. Today the only thing the could offer was hot coffee. Not doughnuts, sandwiches, specialty drinks, nothing. How are you out of everything and have a broken frozen machine ? It's like they don't have anyone in charge doing inventory or keeping up on repairs or maintenance. Complete waste of time, this location is a joke. read more

They never give you what you ask for. I asked for a lemon doughnut and two Bavarian cream donuts instead we got a frosting doughnut. You can't tell what you are eating until you take a bite from it. It was not pleasant in the least. read more

Dunkin' - This is not a lemon donut nor a Bavarian cream. It is just frosting. - Coffee & Tea Near Me - Saint Cloud, Florida

I come here for ease of location, it's on the way to work and literally across the street. The last 3 times I've gone they've messed up part of our order. I don't see how it's so hard to make snackin' bacon. Our order is always a combination of medium mocha iced coffee with almond milk, snackin' bacon, Turkey sausage/egg (normal)/cheese on a croissant, hash-browns & an orange juice. Like I mentioned above, the last 3/3 times, the so called snackin' bacon that's supposed to have special seasoning that resembles maple .. has been straight up bacon. Well that's disappointing. $2.49 for (sometimes) 8 strips of the bacon is a bit steep. They make our croissant sandwich correct but the past 2 times, the cheese isn't even melted and is still cool. Occasionally we'll order donuts and don't get me started, they never have anything - no matter what time you go. The one thing there good at, is making iced coffee with almond milk. That, I don't think this location has ever messed up or said they were out of. read more

I don't know why this location seems to have such a challenge operating properly, but I am not exaggerating when I say not once have they gotten my order correct out of 20+ times ordering on the mobile app. Why is it so difficult? I can go to ANY other dunks on the planet and not get service like this. You folks need to really take a good hard look at what exactly is going on over there and fix it. read more

Awful service and bad environment after 7 pm. DD employee friends hang out and eat free donuts. All donuts are tossed in garbage at 7:15 pm. read more

Worst Dunkin' ever!!! Super slow service, mediocre service and they never have certain donuts! You can go at 7:00am and they're like 'sorry we don't have that today'. Well guess what 'you never have them, not just today'! I've tried giving them several chances but nothing changes. Still worth driving to the one on 192 by planet fitness. Oh and they don't accept coupons! read more

every time I go, something is always wrong with my order or the food quality is extremely low. After months of not going, last minute stopped by and my croissant sandwich was practically deconstructed. Bacon and egg were on the outside of my sandwich and cheese all over the bag. I give up with this place read more

The worst ! Waited 15 minutes in store for a mobile phone order that was completed 20 minutes before arrival. I had to ask them if my order was ready as they were clowning arround and no one acknowledged me while I was waiting patiently. Avoid this location!!!! read more

You can't make this stuff up! Me: I would like a large hot coffee with cream and sugar. Her: Ummm, right now we are out of large cups so is it ok if I split between a medium and a small cup? Me: do you have a XLarge cup? Her: yes but I'd have to put it in a hot cup.... Me: OK but I asked for hot coffee??? Her: but you asked for a large....Me: yes but put it in a X-Large cup since your out of large cups. We went thru this at least 4 times so I gave up and said charge me for X-LARGE. She finally gave in and put in the X-Large cup that I paid for but only the large portion. She's not new, she's been this unaware on previous visits. Manager - please include listening skills in your hiring criteria! You have the wrong person on the checkout! read more

Went for an interview, and to my surprise the manager was not there on time, there was no assistant manager working that I was aware of, and the staff was standing around doing nothing. They are nice but they dont have the best customer service ‍ read more

It would actually be a half star be for actually being open during the pandemic. I've been to this Dunkin' Donuts now four times in the last month and I have not been able to get a latte in less than five minutes. Their customer service is terrible. They are actually across the street from my house but I will never spend my money there again! read more

I frequent this Dunkin location quite often. I am a frozen coffee girl! Lol. My coffee always tastes great and exactly how I want. I have only had one issue when I was given the wrong drink but went in and they were happy to remake the correct drink for me, without disgust or hesitation. I just wish that it wasn't as expensive as it is... but, after all, you pay for quality... right? Well, the quality is definitely there! read more

The WORST Dunkin Donuts EVER!!! I can see why they're only called Dunkin.. because they NEVER have donuts!! How do they always run out of food at 8am?!?! read more

I pulled in to take a break the iced coffee was very good and they got it right the first time. The price is average for the area. The staff was very friendly. read more

went in for interview and they didn't ask me anything, just gave me a paper to write my availability on. heard the manager in the back telling an employee how it was annoying that i was there and that i shouldn't be there. so apparently they don't check when people make interview appointments because i had one made. they spoke loud enough to where i could hear them badmouthing me, which i thought what was extremely disrespectful and unprofessional. the way i was treated there was absolutely unacceptable. read more

Wish i could give 0 stars! Worst dunkin i have ever went to! The employees care nothing about what u order, they give u what they want instead! Ive had to send my order back twice to get corrected ! read more

So glad that there's a Dunkin near me now. The inside is real cute like a café. The employees that I've come in contact with so far are Ashley and Mireya. Both have been very polite, courteous and knowledgeable. Together it's the perfect pair. My coffee has always been fresh. read more

After numerous visits to this location I have to give this Dunkin a review. Unfortunately it's not a good one. I have been going to this location on a regular basis and found that they simply never have anything available. I went 3 times this past week and it has been consistent that they never have the ingredients to make sandwiches, they have made my coffees wrong and I would have to go back in and have them fix it. I was even there, during a morning rush, and their manager left the store to go grab milk and few other things and I was standing there for 15 minutes waiting on 1 coffee. There are helpful employees there and I will leave if they are not there because I feel like these specific employees actually want to do a good job whereas the others just don't care! read more

When I first saw that they were opening a DD down the street from where I live I was so excited! DD has great coffee and of course the best donuts. However, this DD on Old Canoe Creek Rd is constantly short staffed, never has donuts and always unorganized!!! We want you to stay open so GET IT TOGETHER DD!!! read more

By the worst Dunkin Donuts around the area. The food is always cold and not fresh, donuts are usually slim pickings. Coffee comes out right about 1/3 of the time. read more

They are always out of something. Been there 3 times now and still there is always one of the items we've asked for out. They're brand new but seems that they may of been forgotten when it comes to deliveries. read more

I came here after a 10hr night shift, just for a simple chicken Croissant, after i pull up to the window the employee send me to the second window to wait for my order, cool. After waiting for 10 min they gave me my order, when i got home the f@#% chicken was FROZEN! Like what are we doing ! What i was waiting for ?! Cmon! read more

So, I am exhausted and still have a long drive ahead of me and really in need of a hot cup of coffee. I hesitated but asked anyway for a fresh cup and Anthony went out of his way to assure me that it was fine, he would make a fresh brew and asked if i was ok with a short wait and even offered a larger cup!! Best service I have had in a long time!! Awesome job, Anthony! read more

Horrible come to get munchkins they didn't even give me the right amount and the glazed ones tasted days old and had no glaze. I know there frozen but cmon. Don't waste you're time go to sip n dip. BE BETTER read more

This location lately just seems to be out of it, y'all have like 6 people and only three of them actually working. Ended up walking out today, read more

I agree with the comments below the worst Dunkin' Donuts I've ever been to. I give them chance and change again. Either no milk, no espresso, out of donuts, no bagels it's always some issue with what they don't have. If you have been to this Dunkin more then once I bet you had the same issue. read more

Love this place!! People are soo nice!! I go every morning before work. Yummy yummy yummy