If I could give this place no stars. I would in a heartbeat. Don't EVER work here. You constantly get berated, emotionally and mentally abused, by management. They don't care about throwing you under the bus, The Store manager has literally said multiple times out loud. She only cares about her employees that are so far up her butt and belittles everyone else. She's constantly giving away free coffees to the Kay employees next door. Gossip? Oh believe me, there's plenty of that goes around and no one seems to mind their own. You ask a question? You're a bad guy and get told so. You feel that the service is weighing? That's Bec the store manager doesn't know how to run that place. She runs on making people fear their job instead of giving morale to boost the mentally of her employees. They chase regulars away and make false accusations about people. The food sucks. Don't eat it. They will literally leave eggs in cardboard containers after the breakfast rush and that's why your eggs tastes like crap. Because it's long due for the trash. Never had any issues with customers. Customers are great. It's only the stuck up employees and management. This particular store is a franchise so they tend to make their own rules and also follow corporate procedures as well. Cleaning isn't everyone's forte and you'll see it very often where they don't clean the lobby and bathrooms as their supposed to. They don't make matcha right at all. It's nasty. There are a few hospitality type people in there. They will mess up your drinks all the time and not make them the way their supposed to. The drive thru is horrendous and make one mistake and the livelihood of your job is thrown in your face. She constantly tells her employees to shut up and keeps everyone on a tight leash. She's running a shady business here. Needs to be looked into and something needs to be done about it or every customer that comes through that has a negative experience will tell. I hope the new 7 brew that opened adjacent across the street, will in fact dunk donuts so hard they won't be able to recover.
Oh and btw, don't take a $50 or $100 bill there. They won't take that legal tender. read more