Stopped coming here months ago because the service and coffee had become awful consecutively. Decided to give them another try because I was interested in their new refreshers, still the same service if not worse. The girl working the drive-thru was incredibly rude and I paid $5 for a drink that was barely filled halfway. What a joke, but if nothing has changed in almost a year I doubt it will anytime soon. read more

some pictures weren't updated on the ordering screen outside then when given the donut's received not only plain donuts but cold and hard ones. Service was fine. read more

We enjoyed our visit to Dunkin. Unfortunately they were out of Lemon filled but I still bought a dozen of assorted donuts for the house. Definitely going back again!!! read more

Decided to get some donuts this morning. The sign said Boston Cream but when I got home they were vanilla cream. Also the donuts were hard and probably old. They were shaped like hearts, which left ne wondering if these donuts were from the 14th. I bought them today on the 18th. I will not be back to this place. Big disappointment. ​ read more

They mixed up the labels for two coffees, and gave us the wrong coffee they did it yesterday too once they gave me half a cup of coffee and half a cup of foam THIS IS BAD read more

Time to eat the donuts. This place just opened recently, do the place is clean, the donut racks arw full in the morning and the coffee tastes great. the menu board is now an lcd screen.. welcome to the future... read more

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@dunkins, u forgot my bacon on my bacon egg and cheese bagel. Still good but danggggggg. read more

Dunkin' - Bacon Egg & Cheese minus the bacon - Coffee & Tea Near Me - Parkersburg, West Virginia

Got a frozen hot chocolate and it always has whipped cream but lately it hasn't came with whipped cream

I was in there the 30th. I have never been so appalled by the actions of a manager in my life. Those 2 kids working should have walked out on her. Cindy was her name she was particularly mean to the young girl. There is no reason in the world to be so verbally abusive to anyone. I was embarrassed for her and felt so sorry for the kids. I left. Not giving my money to a business that condones that kind of treatment of the employees. read more

Every single morning I visit this location for coffee and a quick breakfast. There is a newer assistant manager working, Dustin, and ever since he was hired I've had nothing but problems. I've been treated exceptionally poor in multiple occasions and lately they've started placing my medium coffee order in a small cup host charging me for the medium. When I ask them about, it the manager Cindy (also exceptionally rude) tells me "oh no, I saw a medium cup go out the window, I'll check the cameras but I saw a medium cup go out." This is a small rye fresher for my daughter and a medium cold brew side by side. The labels are two different sizes yet the cups are the same size as you can see in the photo below. read more

Dunkin' - Two drinks ordered in different sizes, same cup size, trio different prices. - Coffee & Tea Near Me - Parkersburg, West Virginia

Food and coffee is very tasty! Great place to swing by and get a donut! However, my favorite food item, a chicken salad croissant, was removed from the menu (along with many other favored items). So, they have not received my business as often. read more

Have been to both of your shops in Parkersburg and have numerous times that the equipment is not working!!!! If you are going to serve the public then the equipment should up and running!!!! Was at the one on Murdoch Ave , said it would be fifteen minutes until they could have a hot latte, went back two hours later and still no hot latte. Guy at the window said I have been here 13 hours and we DON'T have hot latte !!! Real nasty. Was taking latte's to the girls at Texas Roadhouse. The girls say the same thing happens to them all the time!!!! Looks to me like if you all do NOT do something the new star bucks will put you out of business!!! What and where are your managers???? read more

I WAS a Regular customer at both Parkersburg locations, I will not be visiting either store again. I Ordered a Carmel macchiato and received a 1/2 full cup of warm milk with sugar. I called the store to let them know my order was not correct. The girl who answered the phone was argumentative & Rude, telling me that she made the macchiato and she made it correct and that I needed to stir the drink. I explained to her that I was a regular customer and aware of how the macchiato is made. If these locations were customer friendly, they should've recognize that I am a regular customer. I was not able to return the coffee that day because I was on my way to work. So the next day, I went inside to return the drink to show them what I received. Paul, was very sarcastic and pretended to be apologetic. Refused to give me the managers phone number. Told me I could Google it. Seriously!!! Save the aggravation of getting your coffee 1/2 full, made incorrectly, rude service at least 50% of my visits. I highly recommend going to STARBUCKS read more

I've visited this store 3 times over the last several months. I've ordered the same thing all three times. The first two visits (mid-afternoon) I got weak coffee and an apple fritter no fresher than I'd expect at that time of day at my local grocery store bakery. They only make those in the morning. The third visit, this morning at about 8am, I got weak coffee and a fresh apple fritter. At least I think it was an apple fritter; it came from the apple fritter tray but didn't have any apple!! While there I overheard the store side of the drive in conversation which often included the words "we're out of that" and "we've only got one of those". Of the 50 odd varieties they were out of at least ten of them and down to two or less of at least another 8!! I'm now asking myself if there's any reason for me to stop again? Within a mile is McDonalds, Burger King, and Tim Horton's, all of whom have better coffee. read more

It's okay if you like overpriced donuts that go stale 20 minutes after you get home. So do yourself a favor and go to McHappys or JR's if you want truly good fresh doughnuts! read more

I go here almost every morning. It depends on who's working whether your food and coffee is good or not.

Every visit has been a mess but this morning the girl at the counter wasn't even listening as we ordered. My wife asked for muffin and the girl rang up donuts and huff when we said something. I ordered an English muffin sandwich and they gave me a flatbread. When I said something the girl and the manager neither on apologized or offered to fix it. The kids donuts were stale and my hash browns were warmed over (barely) old ones and the coffee was weak. read more

So I just stopped to get a dozen donuts. 6:30 in the evening. I was told they have NO donuts. Not even 1. Says was just getting ready to make some. Really it's called Dunkin Donuts. Will never go there again. read more

I've been to Dunkin Donuts on south side 4 times and every time there has been something I've purchased that was made incorrectly. The sweet tea tastes like it was made in an unwashed coffee pot, the iced cafe mocha I bought my wife tonight tasted like bitter water, and the breakfast sandwiches have no taste at all, just a dry texture with some wet in the middle. I've emailed customer service twice but they didn't respond either time. The food is also very expensive. The iced mocha and a large sweet tea came to almost $7. The only thing I like about Dunkin Donuts is their baked goods but Tim Horton's is only a half mile away and I can get better food at a cheaper price there. Don't waste your time or money at Dunkin Donuts. read more

Completely unsatisfied. I stopped here 3 hours before they were closed and i wanted some donuts but guess what they were out of donuts. The name of the place should not be called dunkin donuts. read more

Went through the drive through. Asked for 2 dozen of a mixed variety of cream filled doughnuts. When we got home we were not happy to see 4 cream filled with chocolate on the top, 4 cream filled with chocolate and white frosting on the top and 16 powdered with lemon jelly or "cream" filling. When I called they said that I got what I asked for. If I wanted to switch them out I would gave to drive back there. By this time my kids were complaining that they were hungry and my husband was getting ready for work. They are lazy, rude, and a waist of money. .. next time I will go to the store and buy cream filled doughnuts that are better. read more

This is quite possibly the worst Dunkin Donuts I have ever been to and I have been to locations through out the United States. My wife and I used to go through here every day on the way to work at 8 AM. They hardly ever made our coffee correctly and the employees seem incapable of accurately completing the simplest task. This is sad since when we are traveling through the Northeast we love Dunkin Donuts. Furthermore the management has absolutely no desire to correct any of these issues. read more