Its a shame this place only has 2 stars. I brought my daughter here before school to get a donut and a drink. The gentleman serving us was so nice, my daughter insisted I make this review. We ordered 6 glazed munchkins and he hooked us up with a few extra since we are here alot. She wanted a drink that was an energy and I said no so he made her a drink without the energy in it! I know the hospitality industry is going through it right now so I appreciate when people enjoy their jobs! Thanks Dunkin we'll be back! read more

If you do uber or door dash avoid this store like the plague!!!! complete morons work here and all share one brain cell. Every time I walk in can be the only customer in store and all 5 people working will be working the drive thru and have no care about people in store and make them wait!!!! We may be uber or door dash but we are still picking up for customers and we don't get paid to wait!!!!!!! read more

The girl Cyrus was really nice. But the line was long and I placed my order online. So I decided just to go in and pick up my previously placed order. Cyrus said " oh yeah, I have it ready for you in the back", but I didn't get my food till eight minutes later. So clearly it was not ready. I just don't think she should lie to people and tell them their food is ready if it's not ready. Because she gave me the impression that it was ready. Really nice girl. But definitely made it sound like my food was ready and I had to wait eight minutes. So obviously it wasn't ready. read more

the drinks are never made properly, I get the same drink every time and it always tastes different. I ask for extra matcha and they add more milk. read more

I had not been to Dunkin' in quite some time. I walked into a store this morning. They had the smallest section of actual donuts. All of the trays were filled, but there were actually very few options. Other than just basic donuts. They had a dounut labeled as an old-fashioned, but it was simply a plain un-iced, un-glazed round donut. I did not have time to go elsewhere, so I quickly chose a dozen. All of the iced donuts looked like they had been iced and decorated by 10-year-olds. When I got to my destination, and we opened the box of donuts, I heard the same thing from everybody that tried one. They were all extremely heavy, dry, and tasted like they were week old. The Circle K gas station down the street has a much better selection of much better tasting donuts. After this experience, I completely understand why Dunkin' removed the word donuts from their name. Clearly they just wanna be in the coffee and breakfast sandwich business. read more

Dunkin' - One dozen donuts. Each one hard as a brick. - Donuts Near Me - North Las Vegas, Nevada

Michael's upbeat attitude and willingness to go out of his way to make me a maple donut on the spot was amazing! I didn't want him to go through the trouble and ready to get a different flavor but he insisted and it was the sweetest thing ever! You don't get that kind of customer service anymore! It is National Donut Day. I got a large cold brew and 3 donuts (1free) and left a tip and now a review that i hope does not go unseen. The lady at the register was also very kind. They made my day start off wonderfully read more

Dunkin' - Donuts Near Me - North Las Vegas, Nevada

On a Friday morning, I had picked up some breakfast from Dunkin Donuts. My typical go-to order is the egg, cheese, bacon on a plain bagel. I also get some of their Wake-Up Wraps, egg, cheese, and bacon. This Dunkin Donuts location is in North Las Vegas. It was pretty quick stop! Once I placed my order, I didn't wait longer than 5 minutes to pick it up! The bagel was perfectly warmed up. It wasn't burnt! The bagel, egg, cheese, and bacon is one of my favorite options at Dunkin' Donuts. The wake-up wraps were yummy as well! Dunkin' Donuts is starting to get expensive though. For the entire order, it was approximately $17.00. The team at this location are great! I would stop by here again if I wanted to get a quick bite to eat for breakfast! read more

Dunkin' - Donuts Near Me - North Las Vegas, Nevada

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Every time I come here my order is messed up. I ordered the bacon jam grilled cheese. Wasn't grilled at all, a lil bit of jam and one slice of cheese like they just threw it in the microwave smh read more

Wanted to surprise husband for his birthday with his favorite donuts. Delivery was within 20 minutes and was received as a total surprise!! Job well done!! read more

Ordered 2 $6 meal deals. The sandwiches (croissant bacon, egg, and cheeses) were good, but one was missing the cheese. The coffee was really disappointing. It tasted like soap or something that made it taste really bad. Kind of a soapy soy saucy flavor. Really disappointed. read more

First off, it was not busy. Just me and another car. We drove for 15 minutes around trying to find coffee and came across a dunkin with just me and another car in it. Now we all know coffee shops here are busy especially early in the morning. Being it was my first time to prepare this girl so they are aware cause I didn't know what to get. I mention this is my first time (super excited), oh boy was I met with a not so kind attitude at 8 am. Over joyed still, hoping to have some guidance because I was new, it was my first time. Silence.... My partner refused to order anything due to the overall experience. I however, said well we made it this far, maybe just try because sometimes it's just how ppl are. Nope nicer to the workers than the customer. I got a drink, that tasted something that was dumped together from leftover coffee. I watch all these commercials for Dunkin' Donuts, but don't let it fool you. Between the service and the food, I'd rate this lower. The burnt food, and the bacon snacks was cold and disgusting. Just understand, I'll never go back or recommend. Wish the food made up for the service but sadly, I see why I see more Dutch and Starbucks. Always nice read more

Been going there since it open since I live across the way. If a manager or corporate sees this PLEASE do something about it. Not only do they always have the worst attitude they always mess everything up. I have been told to wait for my order only to be forgotten outside. I walked in and they chatting away. It's EVERY TIME!!! It's the definition of GHETTO! Bad service, attitude, messed up order and always out of everything. Please fix this. Avoid this location if possible. read more

I have been to this DD, many times because I believe in chances. I don't think out of the 10 times or so I've been here my order has been right once. Something's either missing or wrong, or just flat out gross. And customer service sounds like a chore in their voice. I've worked customer service. And you just smile through the bad times because that's what you get paid to do. read more

DO NOT GO HERE!!!! Went on 11/14 at 9:15am and the heavier Caucasian lady took my order and when I pulled up to the window she took about two minutes to ask me "what I wanted" like seriously I'm waiting on my total and food and then she proceeds with well what did you order!? With an attitude! She was defiantly racist! I will be escalating this to corporate and to the Nevada Equal rights commission! She needs to be fired! Don't go here just go to Starbucks and save yourself a headache! read more

Dunkin isn't my first thought to go to when I'm craving a donut. Their track record of stale donuts and bad customer service deters me from really thinking of them. It was National Donut day and I saw they were giving a free donut with purchase of a drink. I was thirsty so thought why not? Giving them the benefit of a doubt that maybe the past like 5 times I'd gone had been a fluke. I pull up to the drive through and go to order my coffee the girl proceeds to tell me lattes, macchiatos and cappuccinos are not included in the free donut promo. I kept trying to order various things and the girl kept telling me it isn't included. So I asked her to just give me whatever is included. (An iced or hot coffee) I got an iced coffee (literally like coffee pot coffee with some flavoring over ice). It honestly wasn't too bad tasting but not what I was wanting. From a business stand point this made zero sense. I'm trying to order a 6 dollar coffee and you force me to buy a 2 dollar coffee. They could have made a bigger profit allowing customers to get whatever coffee of their choice. The donuts... they were out of almost everything I wanted. The donuts were exactly how they had been the previous times I had gotten donuts from dunkin. Stale and hard. I am not sure why they can't keep their donuts fresh. It is like they leave them out for weeks then serve them to you. read more

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Wanted a doughnut stopped here at 6:55 and the doors are closed and the lady was too busy cleaning up to get them for me. If they say they are open to 7 then stay open until 7. So no stale doughnuts for me. read more

I've been a loyal customer at this Dunkin' location for quite some time, coming in almost every day even on weekends and I've never had a single issue until this morning. Unfortunately, that experience was enough to make me decide I won't be returning. I ordered an iced pistachio latte with oat milk a drink I've gotten before and enjoyed. I understand that lattes tend to have more milk than espresso, but this one tasted like nothing but oat milk. No pistachio flavor, no hint of espresso just a cup of bland milk. I went back inside right away to politely ask for it to be remade. The person I believe was the manager asked what was wrong, and I explained that it tasted like oat milk and nothing else. She rang someone up on her headset to make a new one, but then turned around, said "I know, but..." and whispered something I couldn't hear. That already felt off. While the employee remade the drink, I tried to explain that I come here regularly and that something was just off with today's order. The manager then made a sarcastic remark "Oh, but she comes here every day" and when the employee handed me the new drink, she said something over the headset that caused the manager to laugh. That kind of behavior is completely unprofessional and disappointing. I approached the situation calmly and respectfully, simply wanting what I paid for not to be mocked or treated like a nuisance. Good customer service should never involve sarcasm or side comments, especially toward someone who's been a regular and loyal customer. I never expected to be treated like that over a simple drink remake, but unfortunately, this left a sour taste -- and it wasn't from the latte. read more

If I could give zero stars, I would. Every time I've come here, the staff has had an attitude and been consistently rude. The last time I went through the drive-thru, I didn't even place an order--I just said "never mind" and drove off because the attitude was that bad. Will have to drive a little further just to get better service. read more

They had no donuts they didn't have chocolate or glazed no munchkins they had nothing! They don't definitely fix that and I don't remember her name or what she looks like but she was rude! And overall when I went it was dirty and the tables were dirty don't come here! It's the worst place ever! read more

DO NOT GO HERE!! AVOID AT ALL COST. It's insane to me that I need to change my previous review that I made, as it was made 6 years ago, and this place has significantly gone downhill. Not only do they ALWAYS get orders wrong, but they COMPLAIN when it's wrong, as if it is your fault. The staff are extremely disrespectful and need to find different employment because they are clearly not in the right place. They will talk bad about you in the back yet still audible, get mad at you when they made the order wrong, and have a bad temper when you confront them about it. I always spit the drinks out as they somehow manage to make it taste like tangy rotten garbage. This place needs a whole new staff and management, I don't understand how it's still open. One employee in particular was using wired earbuds while interacting with food and drinks! She also loves to cause problems and escalates situations due to her poor temper. This place needs to be readjusted with different people IMMEDIATELY! read more

I don't even leave reviews but almost every single employee is rude, and acts incompetent .. I kid you not anytime I come up here I have to go back inside cause they got the order wrong. read more

One star is too much. This is THE WORST Dunkin's in north Las Vegas. Customer service is consistently terrible and the drinks are off. I can deal with the customer service but why is the coffee always so inconsistent? From the bottom of my heart, I hate this location. read more

OK, so I am going to vent today!!! I have been going to Dunkin' Donuts for about four months now almost daily, sometimes twice a day. I usually go through the drive-through once in a while I will go into the dining area. Normally I don't have any problems. I've been to Dunkin' Donuts in multiple states and they're generally the same. since I've been back home, I've been going to the same location daily and for some reason every time I go something has been wrong with my order. Today, I have just been fed up!!! With the cost of food being sky high I'm at the point where I should just start making these $4 loaded hashbrowns at home. Do I like them? Yes, when they're made correctly. They're supposed to come with queso cheese and bacon....oh by the way you only get nine of the round hash browns. In the picture that I post let me know where the queso cheese is. Go to another location you say..... I would definitely do that and I have tried to do that. The next closest location never has skim milk in stock which is the type of milk that I drink. read more

Dunkin' - Loaded hash brown potatoes - Donuts Near Me - North Las Vegas, Nevada

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On Sunday, January 21st we pulled into the drive thru with the intention to snag a quick breakfast because my husband had to head over to a job site. When we pulled up to the intercom we waited well into 10 minutes, without hearing a single word from anyone. We figured the mic was probably not working so we thought orders were being taken at the window. We waited at the window another 5 minutes before anyone acknowledged us, eventually Jamie came over and read an order back to us, we then let her know we still hadn't ordered. She put in for our items right then and there. My husband requested for ketchup to be in the bag, she said it wasn't a problem. Walks off, then comes back to let us know she made sure it was in our bag, then instructs us to park out front where our order will be brought out in a couple of minutes. While we were waiting in our vehicle, after a good 5 minutes we see her and a gentleman come out, get in their car, and leave. I thought it was odd, as being someone who's worked in the restaurant industry for many years, even if you're coming off your shift, when there is a problem, you don't leave until you know things are good. At this point, we are a bit anxious. After several more minutes, my husband grabs our receipt and walks in to see what's going on. When he came back he told me that Jamie never let anyone know what was going on. No one knew we were out there waiting for our food. I check our bag to see if everything was in there. We ordered 3 Maple Bacon Sandwiches, 2 orders of the Everything Bagel Minis, 1 order of Hash Browns, and 2 Cold Brews. For one, there was NO ketchup in the bag. Shocker. The lady who helped my husband said they were out. Not one of the breakfast sandwiches any had egg. The bagel minis, were plain. Then to top it all off, the drinks were definitely not what we ordered. I was LIVID at this point. What was supposed to be something quick, so we could get on with our day, turned into an ordeal. It's not like it's cheap food. I went back in, and showed the young lady at the counter what was in the bag, I explained everything to her. She was clearly embarrassed. I asked to speak to the manager, and to my "surprise" she told me the manager was Jamie and that she'd just left. I was appalled. I told her about there being no egg in the sandwiches, and she told me they were frozen. I asked why we weren't notified, and then explained to her that it's not right to charge someone for something that's not there. I then went on to tell her that if something on the menu is ever 86'd, that the customer needs to be notified at the time they are placing their order. She didn't know what else to do, besides issue us a refund. I gave her back all the items we ordered for it. I am very disappointed to see that that's how a MANAGER would handle a situation like that, and the carelessness with which we were treated. read more

Dunkin' - Maple Bacon sandwich with no egg. Never notified they were frozen, but they were sure to charge full price. - Donuts Near Me - North Las Vegas, Nevada

How does a donut shop never have donuts? Third time I've been here in a year. It's also the third time there's been almost no donuts. Also ordered three donuts and a medium coffee. I got two donuts and a small, as an in-person order, not online. Pink Box down the street is going to be printing money being close to this place. read more

Dunkin' - The donut "selection" at 10:40 in. the. morning. On a Saturday. - Donuts Near Me - North Las Vegas, Nevada

Donuts were dry, I ordered a couple of Boston Cream as well and there wasn't any cream filling in them

Spoke with Kimberly and two other staff members that were very rude not helpful at all and basically said they can't help me without a receipt when I was just there today. Order should still be in system every time I come here always a problem and drink incorrect or wrong corner. read more

I'm really disappointed in how they serve this. Any other Dunkin' Donuts I've been to they've never served avocado toast with bacon like this and then the stuff on my breakfast wrap with bacon and they gave me sausage. I did not have time to go back because I was on my way to work. I'm very disappointed. read more

Dunkin' - Avocado toast with bacon - Donuts Near Me - North Las Vegas, Nevada

Mood- Doughnuts ( Before the Covid19 hit ) Upon entering it was almost closing time. The drive thru light was not lit so we weren't for sure if they were still taking customers at this time. They did not turn us away at all. This was refreshing as honestly I just wanted their sour dough doughnut. You order at the front counter, pay, and just wait for your order to be boxed up. We opted for the sour dough doughnut, and French crueler - both were my little piece of heaven that evening. Nothing was dry at all. Interior was very clean. There was other patrons inside while we were there. Several table and chair arrangement, plus a sit up counter. Would recommend - pricing is typical for a Dunkin, staff was very courteous, even checking on other doughnuts that I had my mind on as well. Location is Simmons/ Ann -plenty of parking - plus they have a drivethru as well read more

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Nice employees... no donuts. Visited this establishment twice in less than a week, both times they had no donuts. Ummm, imagine going to KFC and them not having chicken, or going to Taco Bell and them not having tacos. Pretty disappointed here since it disappointed my son trying to use his Christmas gift card twice. Don't know what to say, except I won't be back unless I see reviews improve here. read more

Great service! The young lady who took my order was very pleasant. The place was clean and orderly considering how busy they were. I ordered a hot chocolate and two doughnuts. I was saving the double chocolate donut for later but I lost the battle and ate it all before I left the parking lot. True to its name, this donut was pure chocolate heaven. read more

Service respect and honesty compared from other branch, this branch at simmons/ann, the crew will always have the availability of the donuts your asking, if they dont have it, THEY WILL MAKE FOR YOU. thats a plus for me coz like i said branch along the craig road theyll always say "oh we dont have it anymore sorry" worst customer service ever WHEN we know they can make it in 2 mins. lazy pathetic people as far as the drinks, if you go at any coffee shop at rush busy hour, they most likely serve water taste-colored cofee. starbucks, dunkins, mcdonalds common. read more

For the coldest donuts in town. Great service, but when staff say they can't warm up the cold donuts it makes me question if this place wants to stay open or not, I'm confused serving cold hard donuts who wants to buy that? (Husband review) We are a visiting family here from another state. We are used to warm fresh donuts. We expected at the very least this standard from the famous Duncan donuts. Is it that the youth of today are not being trained properly or is the root of the problem that management does not care? These are great first time jobs and should be training our youth customer service standards that include exceptionally food quality. If you are going to donut shop you should receive the best donuts. We are hopeful that the management is not the problem and these reviews are taken to heart and changes are made. Oh wow, you ate that fast on her phone she wants her hands. We had to wait to drive back to our location and heat up the donuts to enjoy them. They were not fresh, wondering how old are these donuts. We suggest not to order the mixed that they provide, make your selections based on most popular maybe you will get most fresh. My husband gave you a one star I am giving you a negative -10. read more

There's a reason this place has such bad reviews. I placed a pickup order and was waiting almost an HOUR for my food. Physically waiting in the store for 45 minutes. I understand they get busy but when all they have to do is put food in the microwave, I should not be waiting inside their store staring at them for 45 f*cking minutes. Absolutely insane that I just waited that long. Get your sh*t together. And not a single compensation for my order taking an HOUR for them to make. Plus the bacon on my sandwich was so insanely burnt it was inedible. Horrible. I hope I never ever have to come here again. read more

Ya'll literally have the blind leading the blind here. Please just shut down the store so I don't keep coming back in hopes things have changed. 30 mins of waiting when there are only 5 cars in front of me Then an extra 15 when I actually make it up to the window? Absurd. read more

I came about 11 and she said they had barely any donuts. No sprinkles. Just jelly, glaze and sugar donuts. It was a bummer but it was Sunday? Maybe I came after the church rush. But no sprinkle, no cake donuts, no fried cinnamon rolls at 11 am on A Sunday. That's strange to me. read more

Dunkin' - Druve thru exit - Donuts Near Me - North Las Vegas, Nevada

Picked up a dozen at 630 am and they tasted like they were made the day prior. Donuts are supposed to be fresh first thing in the morning. read more

Dunkin' - Old glaze - Donuts Near Me - North Las Vegas, Nevada

How does a donut shop get 2 stars or even one... have all the open signs lit up, but have the lobby closed AND not put a sign up I. The drive thru that they are not taking orders... I mean seriously... are they so broke they can't afford a piece of paper, tape and a marker? Avoid this location if you want service. read more

Ok, so here's the deal up to the time i moved to the food capital of the known world I lived in New England which is the hub of the Dunkin' Donuts universe as we know it. There are "Dunks" on every corner, every gas station, every convenience store etc. Of course there are Starbucks and a few indie's out there but it's' a Dunkin world out there. Now i enjoy a good Starbucks or more often a good Dutch Brothers.... So why the one star review? i guess i reached my limit of wrong orders, bad customer service on EVERY Dunkin's I've tried in the valley . I guess it was unfortunate that this was the cup the broke the foodies back. So here's the scenario ... I hit the drive through at this place around 11:15 this morning, no cars in front of me... get to the menu board and the typical disembodied voice did not welcome me , but merely asked what my order was. Not the end of the world, but i expected more. So here's my order and I quote....."May I please have a small black hazelnut coffee?" Now let's forget the "May I" and just focus on my order ..... THREE WORDS, just three.... small black hazelnut .... i speak pretty clearly and slowly.... Drive to the window, coffee is $2.27 so i give the guy $3.00 and get my coffee and drive off... a few blocks later i take a sip... coffee, not hazelnut with maybe 5-6 sugars. i pull over and open the container, so much cream the coffee was almost white.... so obviously the person that prepared the order was brain dead or could not read the POS dealie... and again, i was the only car in the drive through.... Believe it or not, getting the order wrong has been the rule EVERY time I visited ANY Dunkin' here .. This was the final sip so to speak, Starbucks, Dutch Brothers or ANYWHERE else for my coffee.... So sad,...... Bye dunkin's!!!!! read more

The staff is pleasant but the service is sloooow. Almost 20mins on line with cars behind me, so it's not like I can leave. Just for a hot cup of coffee! Ugh!! At this time rate, I should be offered a sweet treat?!? read more