Horrible service and terrible coffee. The people behind the counter were nothing short of rude and acted like me placing an order was bothersome to them. Not a good way to do business..... read more

I visited this location this morning to pick up a mobile order with my toddler. We were there to grab a treat for my child's daycare teacher on her last day. Upon arrival, we received no greeting at the counter. When the staff member finally addressed us, he asked for the name I gave him my name then realized he may be having a hard time finding it because my order sometimes appears under my initial. Despite showing the employee my phone to clarify my order, the service remained dismissive. After retrieving my two boxes of munchkins, the staff member dropped them on the counter with a throwing motion and walked away with a dismissive hand gesture, all without further acknowledgment. I walked away stating how rude they were. What stood out most was the stark contrast in treatment moments later. When a different customer (a white woman) arrived immediately after us, a staff member greeted her warmly with a loud, polite "hello" and attentively asked what she needed. This marked difference in demeanor based solely on our arrival before any interaction occurred was unprofessional and deeply concerning. We were simply walking in to pick up an order we'd already paid for to get a gift for a teacher, yet we were treated with clear disrespect while the next customer received courteous service. We were dressed appropriately, walked in quietly what would've been the issue? This location needs to address staff training on customer service consistency and respect for all patrons. read more

Half the time when I go to a Dunkin my drink taste different every single time and I get the same thing, tried this Dunkin in Mishawaka and it's amazing to get a coffee that tastes right! We got our 3 coffees so fast and everyone was super kind. Thank you! read more

Dunkin' - Original Blend Iced Coffee - Coffee & Tea Near Me - Mishawaka, Indiana

Fast but not friendly . As delivery they treat their door dashers with little respect. They also have a lot to say but we can't understand. read more

The staff taking orders is incredibly rude. We had to repeat our drink 3 times for him and he rudely said "hello" multiple times while ordering to rush us. We said 3 separate times that we wanted almond milk and then our drink was made with regular milk. read more

Very disappointed. I was craving a sweet treat this Friday afternoon and ordered a medium iced coffee. When I got to the window, to both my surprise & shock, they handed me a small iced coffee. I politely corrected them and said "I ordered a medium iced coffee". Moments later the guy came back with a medium cup bursting at the seams with ice. I could barely fit my straw into the cup because it was so full of ice. After forcing my straw in, I drank two sips and this is what my cup currently looks like. Unacceptable. Despite all this, this is the best iced coffee I've ever had. It's obvious they just poured the small into a medium cup and added more ice. What a joke. read more

Dunkin' - Coffee & Tea Near Me - Mishawaka, Indiana

They messed up my order when we clearly said what we wanted. They didn't understand what we were saying. This wasn't what we ordered. We wanted a cool latte with raspberry, he literally made a plain cold latte and put one pump of raspberry in it. read more

Dunkin' - Coffee & Tea Near Me - Mishawaka, Indiana

If I could out 0 stars I would as well as I seen other customers said. The drinks are always nasty vs the one on Michigan street in South Bend, Indiana! I don't know if the products are old or etc. Disappointing but not surprised. read more

This Dunkin' is new and comes with a sleek, clean interior to show for it. The staff was still working out the kinks a little as far as efficiency goes, but overall a good experience. The seasonal donuts are delicious and I'll be happy to come back again. read more

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If I could put zero stars I would. The service was trash. They made me pay more because apparently my Dunkin gift card didn't have enough balance on it. It was on my Apple wallet so I could see the balance and I even showed the cashier. She told me that I still had to pay more. And my drink was only half full with the rest of it being foam. It was just a macchiato. Extremely rude and not helpful at all. Never going to this location again. read more

Mishawaka Grape Rd Dunkin store, visited mid morning today, 3 people working inside and I had to wait to get service with no one ahead of me! no one said good morning or Hi I'll be with you in a minute, no acknowledgment. All 3 seemed to be unhappy and annoyed. Store was semi dirty and not well stocked. If you have time to lean, you have time to clean! I must say my food and drink were good even if Dunkin has made the doughnuts smaller in size for more expensive price. read more

Providing an update during Covid times: This place is absolutely brutal to go to. Yesterday I waited in the drive thru for 15 minutes with only one car ahead of me. If I was able to order ahead and walk in to pick it up I'm sure this Dunkin' would be fine, but the only way you can order ahead is using the drive thru, which entirely defeats the purpose of ordering ahead. I think it's pretty clear that this place is poorly managed and understaffed. I guess there was a good excuse when the place first opened, but holy cow, how are they STILL having all these issues? I've driven over there twice in the past few months, only to find out that machines were "down." I feel bad for the employees who have to profusely apologize for long wait times when it's most likely not even their fault. This Dunkin' is missing out on a lot of customers by not opening for online order pickup in the store. read more

Love Dunkin' and this location is no exception. The staff was friendly, the place was clean, and the donuts are as you would expect from Dunkin' Donuts (yeah, i am old school). The iced coffee drinks were just as good as that other place... ahem... the Bucks but not nearly as pricey read more

Dunkin' - The spread, nice, but do you really need to see donuts?? - Coffee & Tea Near Me - Mishawaka, Indiana

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Drinks were good, donuts were soft, breakfast sandwich was okay. It's best to go here early because I went a little too close to closing so they were out of almost everything, but chocolate donuts. I also ordered through the app which unfortunately wasn't updated to what they really had. read more

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Why have an app that lets you order ahead when your inside has been closed for MONTHS and you have to wait in a 15 minute long drive thru line anyways? Complete insanity. read more

If i could leave 0 stars i would. there is an old lady with a very bad attitude problem, reminded me of Roz from Monsters Inc. very mean yelled at because of what ordered on 5/22/2024 at 9:30. very mean will never be coming back to this dunkin. there was a younger lady there that was very nice and did good at her job but the old lady should be fired and never get another job again. read more

Don't waste your time here. Donuts are not made on site and very poor quality. I went through drive through asked for a particular donut advised they did not have cinnamon. Mind you I did not ask for cinnamon. The store manager hen began to run down a list of donuts they did carry very sarcastically. Ok..not so how I wanted to start my morning. Got to the window and handed me my donut and coffee. Donut partially frozen. Coffee barely warm. I could have stopped at a number of places before this joke of a place and received better quality of food. Did not know they don't bake on site. Called to complain and the manager said our food is room temperature...really then why cant I bite into the donut. I WON'T EVER STOP IN THIS PLACE AGAIN....yes all this for a donut. read more

Been here a couple times and they are extremely inconsistent. Either I will get decent service or the worst service ever. The coffee has been the only thing making me come back. This time I ordered a iced macchiato and they didn't even fill it up to the top. The picture doesn't do it justice as in person it's much lower than what it seems. I haven't even taken a drink out of it yet. Extremely disappointed and fed up with this place. read more

Dunkin' - Ordered a large and that can't even fill it up? - Coffee & Tea Near Me - Mishawaka, Indiana

I asked for a sausage and cheddar sandwich with no egg because I'm allergic and what are they do give me egg and cheese

Went through the drive through, you would think there would be pictures or a list of their doughnuts, but no . I asked if they have Bavarian creme and they said yes, I asked with chocolate frosting, to my total disappointment when I opened my bag I had Bavarian creme doughnuts that were covered in powdered sugar. No napkins , and I waited in the drive through like for 15 minutes to get these doughnuts. Was thinking how can this be taking this long and when I got up to the window I see that the employees I could see were much to busy on their cel phones to actually bother doing their job. I won't be back read more

As a whole, food and drink could be good. But this locations service is terrible. Rude people on the drive thru and didn't even get food right. Asked for unsweetened coffee flavor and got a cup full of diabetes. read more

I know they have just recently opened, but definitely not a good start. Their customer service from the drive-thru employee and the employee at the window were neither friendly nor polite! No greeting or basic please and thank you manners. The coffee was dreadful! For 10AM, it should be fresh... it was not! Very bitterly strong! This experience may have turned me into a Starbucks convert AND I really do not like Starbucks! read more

Terrible donuts! They were definitely not fresh $15 wasted. 3 of the donuts were rock hard, 4 were crunchy but not quite stale, the other 5 were edible but the donuts at the gas station taste better than these. They won't last long with KrispieKreme and Rise n Roll both nearby. read more

The one star I'm giving goes to the sweet drive thru lady. However, the manager was absolutely rude and horrible. Let me start by saying I stopped by for national nurses day where they were offering a free coffee for nurses. I had arrived alone in my car but asked in the drive thru (before ordering) if I was able to get two free coffees if I had two badges (one for my sweet cousin who I was planning on bringing the coffee to at the hospital because she just had a baby) and I was told I absolutely could since we were both nurses and I had proof. Upon payment, I had cash in my hand ready to tip for the two free coffees. The drive thru lady stated she thinks they have to be two separate transactions but it would be no problem. The manager then came and was so extremely rude to me and told me I had to pay for one of them because I was the only one in the car (even though I explained the circumstances AND was told a minute ago I could have them both for free). After I paid and drove away, I noticed my coffees were ordered in the system/made incorrectly. I came back only because since I had to pay, I wanted the coffees correct. They were ordered as a plain coffee when I ordered it flavored. The manager was again extremely rude to me and did not re-make my coffees as I had nicely asked. She instead tried to hand me a cup full of syrup to do myself as if I know how to make a Dunkin coffee correctly. I asked if they could re-make them completely and instead she ignored me and just added the syrup to the half-melted coffee and handed them to me. Happy nurses week to me. The worst Dunkin I've ever been to and extremely disrespectful. read more

Coffee is great! Love Dunkin coffee!! JUST OPEN THE FRIGGIN RESTAURANT!! Most of us don't have time to sit in a line wrapped around the building!!! read more

DO NOT go here. Incompetent staff! Been there twice and gotten the order wrong both times. I am not the only one complaining. Why is the staff so bad??? Been to other busy locations of Dunkin , and they have it together. read more

I'm waiting in line patiently when I go to order the lady was very rude! wait it gets better!! I go to pay she hands me my coffee, which was nasty, then she leaves my food on the counter right by the window after she handed me my change and walked away. couple minutes go by and I'm trying to get someone's attention. She comes back and basically threw it into my hands and scream "I'm coming LORD Jesus I'm coming" rude. I use to love this location but it Has gone down hill and it's very disappointing! read more

What a mess this place is. They let you place an order on line but the doors are locked so you end up waiting in line anyway. Other places have figured out pick up. Orders were wrong after all that waiting. Why bother? We were excited when Dunkin moved back to town, but this one doesn't seem to want our business. read more

Every time I go here there system is down. I honestly feel like they are never open. The first couple times I believed them but now I feel like they are just too lazy to work. read more

Rudest staff, they mock you in the drive thru. Heard background laughter. Very disrespectful. Worst customer service I have ever received. Recommend the Dunkin on Michigan St or in Roseland just a few miles farther, much more welcoming staff. Would give 0/5 stars if I could. Avoid this location. When this location is the only option there is always an incorrect order, slow service and of course - rude staff. Terrible customer service. Rather give up Dunkin than give this location service again. read more

I didn't realize until I drove away, the man making my drink orders & taking my money at the drive thru was not wearing a mask. Not even around his neck. No mask at all!!! Totally talking to me & facing my direction as I paid & received my drinks. This is completely unacceptable. I will never go to this Dunkin Donuts again. I would give zero stars if I could. read more

worst coffee place! system is always down, coffee sucks, and staff is rude most of the time

Sat in line for 15 mins and ordered several sandwiches and doughnuts, only got the doughnuts correct. Also had to ask for our drinks many times. They didn't know what they needed to do. Very disorderly. Witnessed a staff member without a mask or gloves while working. read more

Two times I have been there the doughnuts were pretty much emptied out in the display case. The line for the drive through was longer then Starbucks. There was one red head girl working her butt off while the others moved the speed of a snail. My coffee was overloaded with cream and sugar to where it was a terrible taste. It's who you employ that will either make or break your business. That's why Chick-fil-A is doing so well... Friendly staff that works harmoniously together... read more

what a morning here, first us i always have to have my morning coffee so i went ordered my usual for me and my mother and that includes whipped cream, the employee hands me a drink and i tell her i asked for whipped cream and there was none, she proceeded to hand the drinks to her manger who proceeded to through the drinks in the trash! so i'm still waiting and the line is getting longer so i honk and she opens up the window and has such a disgusting attitude about everything.. so i'm just looking through the window and another employee grabs the drinks from the trash, YES FROM THE TRASH. he then proceeds to wipe it down and put whipped cream on it HOW DISGUSTING AND VILE, i honked and the lady comes back and i told her i'm not accepting those drinks.. she then slams the window.. there were about 5 employees who line up and just stand there talking.. i finally see someone making fresh drinks and there was still no whipped cream.. i just take the drinks because i have already paid. this place is so unprofessional on so many levels, never will be returning after this experience, just terrible. read more