The service was fine. Person helping us explained it's cheaper to order a half dozen than 5 individual donuts. I appreciated the insight here which helped us save some money. The donuts were perfect. As delicious as I can remember and fresh. They had 2 of the 3 speciality donuts advertised (crème brûlée and raspberry crème). The location was freezing. It was unbearable to be in there ordering the donuts. We had planned to eat the donuts inside but sat in the parking lot to eat them. The location looked clean but the temperature was uncomfortable. read more

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If someone orders a particular donut online, you should contact the customer to ask them which donut they would rather have instead, instead of just giving them a different flavored donut than what they asked for, without warning. Good donuts, just do better with customer service. read more

Tried to charge me $9.07 for 4 donuts. 2 glazed and 2 chocolate iced. $2.26 per donut? crazy prices. read more

My girlfriend and I had such a good experience at this location. The workers had such good customer service and my sure we were satisfied. I really want to give a big thank you to James and maddox. These two workers really are amazing people and we really appreciate it. read more

I don't go there often, but when I have went there, it was for my birthday rewards and each time we are greeted with an attitude and they make it seem like giving the donuts away for free is coming out of their pocket. they are visibly annoyed and basically just hand you your order without even a thank you or saying a simple "here you go" but quick to slide the window closed right in your face. why does the company give out these kind of rewards if you're just going to get treated badly for redeeming them? read more

Back again and the lights on. This means that fresh donuts are being pumped out . You cannot beat these donuts when they are this fresh. Still an excellent store. Great staff. Nice parking lot. Super clean inside and out. Worth the stop every time. They no longer give a free donut when the light is on. read more

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I understand that places are understaffed and overworked right now, but I was very displeased to hear the way the manager responded to my wife via phone. We don't travel to South Bend often, but when we do we stop at Krispy Kreme, especially when the lights on. We noticed the light was off most of our trip, so my wife called to inquire. The manager responded with a rude tone "In the morning only. I don't have cooks in the evening to make them." Although this is understandable, the part I didn't appreciate is when my wife said thank you and tried ask another question, but was hung up on. Not pleased with the service, so hopefully the new location opening closer to our home is a better experience for us. read more

3 Count Original Glazed Doughnuts never again just lost my business ....................... read more

Krispy Kreme - 3 Count Original Glazed Doughnuts never again just lost my business - Donuts Near Me - Mishawaka, Indiana

A breakfast place that can't open until 9:30 isn't much of a breakfast place. Only 2.5 hours of service in the morning. Completely unacceptable. read more

Terrible service Rude!! Don't know what they are doing!!! Waited for an hour and half because they said the 2020 doughnuts would be ready Then said another hour I had already thought a dozen Just trying to make my graduate happy!! We left sad!! read more

Extremely fast service Recommend going when the hot light is on. We love going to Krispy Kreme we went here the other day the employees were extremely nice. The price was just about right for a dozen. The place was very clean as expected usually most Krispy Kreme's we go to are very clean. I highly recommend coming here it was a great Krispy Kreme to stop by and get some fresh donuts. read more

I have to admit, I thought there was a real unhappy vibe in the staff on a Saturday morning . I waited in the doughnut counter line at least 2o minutes and didn't hear any of the 5 staff people around even talking to customers. When it was finally my turn to order, I left soon without ordering. I noticed another 2o minutes line waiting to pay! I asked the doughnut counter person if I have to wait in that line to pay. Doughnut counter person said yes. I asked if there is a time when the line isn't this long, where you can get in and get out on a weekend morning. She said no. The 2 cashiers were busy taking money, but not smiling or talking to customers. There seemed to be one person taking coffee-type drink orders. My assessment is management needs to look at this operation from a customer's side. When you are standing around waiting a long time, customers are observing what is not working at this place. Happy employees lead to happy customers. And happy customers come back. read more

This is the only KK around so you'd think they would have their act together because of branding reputation, unfortunately uh No. They rarely have anything on the menu and most of the children I mean employees are rude. Taking pictures if I ever go again read more

I would echo what Nathan W. and others have said. This may be the dirtiest eating establishment I've ever been in. Just look at the photos. I contacted Krispy Kreme shortly after our visit and they promised to follow up. I told them I wasn't looking for a refund or anything. I wasn't looking for the manager or anyone to get into trouble. They never followed up so I assume it was ignored and the conditions might be the same. We spent over $13 for three of us to have mediocre donuts and drinks in this dirty environment. A lot of the plain donuts in the case were super tiny. No consistency with size. So I opted for the donut holes. They were stale and tasted like burnt oil. I doubt they were made fresh that day. I will say my hazelnut latte was very good, just not filled to the top. Our first counter person didn't know what a cruller was when we asked. She sort of abandoned us mid order and a second nice worker saw that and came and helped us. She informed us this location did not make crullers. We appreciated her stepping up. Be careful too when you come out of the bathroom because the viewing area for the donut assembly line has a tiled step that is the same tile as the floor. It's easy to miss and trip over if you don't look down. Anyway, we wanted this to be a fun family visit, maybe a weekly or monthly tradition. We won't be back until it's under new management and remodeled for sure. We don't discourage you from going to see if things have improved. It has a lot of potential. If it's still in this condition drive up the street to Martin' Supermarket in Heritage Square and get bigger donuts and drinks for cheaper. read more

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Just don't ask for a cup of ice and they'll be friendly. Weird customer service. Everybody knows how good the donuts are, but they come with a ton of sass apparently. read more

This place needs shut down. Very disappointed I walked in today thinking I was going to be happy walking, and no I was angry. They have halloween donuts they have right now. And they are sold out!! Very disappointed. My donuts were freezing cold. read more

Nice and safe with the drive thru open. Got an original glazed and pumpkin spice glazed - both were fresh and great. The original glazed was warm, brings back memories! read more

Open the dining area! Nobody wants to wait in line for over 30 min for a few donuts because the line is 20 cars deep due to the inside being closed. You think it would go quick until you're already in it and can't pull out of line. 30 minutes later, it's a terrible experience. 30 minutes is not an exaggeration. read more

For some reason, Krispy Kreme just can't seem to stay open in Indy. I just don't get it, and I don't feel like buying my donuts from the gas station either. Ugh. So when I was in South Bend and noticed the brick and mortar store I had to stop by. The hot light was drawing me in like a moth to a flame. I went through the drive thru and elatedly ordered three donuts. I ordered the blueberry cake, NY cheesecake, and a traditional glazed. I have no idea the price. They could have charged me a $100 and I would have had no idea because I was soooo hype to get my box filled with fresh donuts. Over the course of 2 days (yes, it took a lot of will power), I enjoyed every single bite! read more

we love going here for the donuts. But there's a reason we don't go often. TOO often the service is horrible. It takes way too long to cash out when there are five people working and MAYBE 3-4 people in the establishment total. There needs to be better management and the employees need to work on their attitudes. read more

They have amazing donuts but their coffee sizes are ridiculous and way overpriced. Also although they have great donuts they are quite small when you can just go to Martins and get one that is almost just as good for half the price and twice the size. I was honestly disappointed in my experience today. read more

Very good quality donuts that are very worth the money and the time to go out and get

Thank god for Krispy Kreme and it's small donuts. Their lack of filling (at least for the filled ones) and small size are just what my diet needs. My wife enjoys these half donuts. So airy that they are barely there. After having one, you've forgotten you've eaten one. This is a way to scratch an itch and not get a better donut from one of the many better bakeries in the area like Rise and Roll, Dainty Maid, Country Bake Shop, Martins. You get the idea. Oh and did I mention they are twice the price of others? Truly the item for those on a diet. read more

Delicious pillows of magical dreams. So warm, so airy, so soft, so glossy from your sugary glaze. I orgasm and spaz out in my car everytime I shove one in my mouth in the drive thru. I only stop by when the red light is on. Conveniently located in the 3rd layer of hell in this hellhole. 3rd cuz it's the layer for gluttons. duh. Know your literature, God damn. Chik Fil A is across the way as is Chipotle. McDonald's is down the street. All in the same lot as Home Depot and it's beautiful parking lot full of lovely pot holes. If you're lucky and a cutie with a stank personality like me, you might get lucky and they'll let you have your donut free if you order just one. I said MIGHT so don't go drooling over your keyboards now. Geezus. Getting slutty over a donut! read more

This place is awesome. If you enjoy warm fresh and delicious donuts than you've found heaven. The donuts here are incredible! And if the hot and ready sign is on ask for a free donut. Definitely worth it. read more

Fresh doughnuts yes. Excellent service no. My cashier was as rude as it gets . The store was dirty. Not one table was clean when i arrived or before i left. The trash was overflowing. I'll probably still come back because the choices are limited in this area. Very disappointed! read more

Krispy Kreme - All the tables were dirty. Covered with crumbs and trash - Donuts Near Me - Mishawaka, Indiana

The Hot Light was on, but no more free donuts. We live an hour away from South Bend, and every time we have a shopping day at the mall, we always stop at Krispy Kreme on the way home and get a box of mixed donuts, along with a hot free donut right off the line (when the light is on). Imagine my surprise when we stopped by last time only to be told that this location no longer gives out free donuts. Apparently it is not a "rule", and any franchise can decide not to give out free donuts when the Hot Light is on. The owner of this franchise decided, after years of the tradition, to stop honoring the free donut Hot Light policy. Is it a sore spot? Yes, obviously. It's what Krispy Kreme is known for. Most people ONLY stop because the Hot Light is on, and then leave with bags and boxes full of donuts they paid for. I was so hacked that this store randomly decided not to honor tradition and company policy, that we left without buying any donuts. LAME. read more

Awful, I came for a free doughnut because the light was on and guess what? No free doughnut. These Krispy Kremers didn't even know how to make Iced Coffee. As an aside here's a quick way to make iced coffee; First, put ice in cup, then pour coffee blend on top, one or two pumps of whipped cream and wallah. Pretty sure I'm qualified to be a manager there based off that. Also this bakery made me get into an argument with my girlfriend. Donut come here, they only thing hot and warm here are their lies. Only thing creamy are the colors of the walls. I doughnut want to come here anymore read more

All of the employees here are really friendly. I like it when people smile while they are at work. The donuts and coffee are great too. This location also does so much to help the students in the area raise funds for experiences they otherwise would not be able to have due to their socioeconomic status. Great place to be! read more

I love Krispy Kreme! Their doughnuts are so tasty and nice! The dough knots tastes the same way the doughnuts are. The staff is friendly. What's nice about them is when the "Hot Doughnuts" sign is on. They have free doughnuts! So, stop here (if your near here), and have some great coffee and doughnuts! "I love Krispy Kreme! All their doughnuts are great! Also, grab those limited edition doughnuts before they leave the store and never come back!" read more

What a rip off. Small, skinny, and over priced. Should be called Krappy Krum, am I right? Well my lovely wife and I avoid this tourist trap usually but, my kids wanted Krappy Krum donuts for whatever reason this Easter Sunday at 10 am 4-1-18. So we go in too look at the selection and stand at the display case waiting....and we wait.....meanwhile the ditz at the drive thru keeps staring at us but continues to box donughts for the drive thru. You think, because shes 15-20 ft away, she Could say somthing helpful, you know like "someone will be with you shortley" or "Ill be with you as soon as i can" no we got a stupid, blank, stare from a disconnected, disengaged, teenager who was not being properly supervised or trained. So we waited, the drive thru zombie stared, and after about 5-6 minutes a women came out of the back room. With no greeting, no welcome, no apology just a irritated look on here face. She squeaked out " what can i get for you?". Almost like we were wasting her precious time! We will not make this mistake twice. Martins doughnuts are about 1/2 the price. Just as good, and about 1/3 larger with more filling and the employees make you feel welcome, at home, and appreciated. With locations all over town your guaranteed to get great doughnuts with great treatment. Krusty Krum is hype, its for overpaid Grangertypes who have more money then cents. Will not be going back....buh bye!@!#$!! Only gave a single star because Yelp requires at least one. read more

Krispy Kreme was one of my favorite places to go in the Twin Cities but in 2008, Krispy Kreme left Minnesota and I was deeply saddened by this. 5 years later while on vacation, I saw a Krispy Kreme with the hot & fresh light on and decided to stop here for breakfast. 5 Years Later, it is still delicious and pure sugar bliss. I love this place and will always be one of my favorites. read more

Very disappointed went thru the drive thru this morning ordered 3 dozen assorted donuts got 3 identical boxes with a Variety of 6 different kinds of donuts. I know they have more than 6 kinds of donuts. This was for the owner of my companies birthday and will tell anyone never order thru the drive thru, go in see what your getting!!! read more

The hot fresh donuts are delicious and they even gave an extra free donut to my pregnant sister for the baby!

I have been searching for the best doughnut in south bend but I decided to continue my search to chains and I was not really impressed. I like the design and the fact you could see the doughnuts being made but after eating doughnuts only at bakeries for awhile this place just no longer felt so amazing to me. read more

Its all about the original glazed! They usually give out a free sample in the mornings. I believe it was half off a dozen after 9pm, I might be mistaken though. read more

Stopped in to purchase a dozen donuts tonight. While paying for these we asked for our free donuts since the red ready light was on. Imagine our surprise when told they do not offer free donuts any more. I fully understand the policy change as many times that we gave been in there, although they were crowded, we were the only ones actually making a purchase. However, I do feel that if you have purchased a dozen donuts, there should be a policy that if requested a free donut would be given. This is just good public relations. read more

If the light is on you have to stop and get at least a dozen of hot and fresh donuts!!!!

I recently was at krispy kreme, I Have to say the customer service was amazing. The young man at the drive up window was very nice and I had a small issue which (Carl) the manager addressed and took care of. It is nice to have good friendly customer service. read more

KrispyKream doughnut is the worse place I have ever been. It is winter and they can serve a ice Mocah but not a hot chocolate. They also have built there whole franchise around there doughnuts being fresh and worm, the doughnuts I just consumed where so cold and I think I almost chipped a tooth because they where so hard. I will definitely take my business to dunking doughnuts next time. read more