Well can't say that we will be back again.... This wasn't the greatest experience and the drinks were terrible. We prepaid on the app and paid for extra sweetener which is .50 per pump mind you so between us there was 13. We had to ask for more. And still it was bad. So guess we really are Starbucks girlies read more

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I didn't wanna have to write a review but this is my third time trying to go here and get coffee. It's it's gross and then today I just had to pay extra just to fix my coffee and already paying extra to already order it cause you know, when you order they make you pay extra for the extra hand ones and sweeteners..... and I asked for some extra oat milk. I was willing to pay for more, but I was handed a tiny little cup like a shot of oat milk.....lol that did nothing I end up having to go to Starbucks and asking them for help with my coffee order because in total we paid about $18 I had to pay $.75 for one pump of sweetener then we get to Starbucks and then we have to pay more money just to fix the drinks that they couldn't fix which was a dollar or something and then the next time it 4.75.... read more

I ordered a large iced chai tea latte with no ice. I should be allowed to get a drink with no ice and still have my drink. They ended up filling. It maybe halfway and saying that they couldn't fill it up anymore because with ice it apparently makes it fuller so that basically tells you right there they're scamming you and that the ice makes it look like you have a large drink, but really you have the same amount of chai as a small. They refuse to fill it up all the way to the top for me as i'm paying $7-$8 for this drink! Terrible customer service read more

very friendly people! but my coffee is rarely tight! I usually end up throwing most away cause it bitter and tastes burnt!

I love this Dunkin. Me and Hilda appreciate their hard work and care and quality items! Thank you! read more

Dunkin' - a dog drinking from a cup - Donuts Near Me - Louisville, Kentucky

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I have never visited a worse Dunkin' Donuts than this one. The service was terrible, the drinks were disgusting, and the food was all cold. The showcase's donuts appeared old and dry, and the tables were filthy. And the restroom was filthy. Considering how much I love Dunkin, I am really disappointed. read more

The worker here i'm not sure of his name but is the kindest. I ordered 2 medium refreshers and 1 donut. They were out of the donut I wanted so he gave me 3 donuts of the donut they did have and upgraded both my drinks to larges. read more

Coffees are typically good, and less expensive than Starbucks. Food is less than edible. Ordered a bacon egg and cheese croissant($4.69)... croissant is burnt and dry, ridiculously small serving of bacon... so dry I can't eat it. Called back in to store and they said "sorry about that". Avoid this Dunkin for breakfast! read more

Dunkin' - Bacon egg and cheese croissant - Donuts Near Me - Louisville, Kentucky

Unfortunately this location needs to read the reviews. This store has a huge potential to be extremely busy if they change how they deliver their product. Staff is not always friendly! The men working are always more professional then the women there, should not even be an issue. Product, the donuts were dry and you could tell they sat out for a very long time ! I had better donuts from the Thornton gas station. Care about what your serving customers and people WILL come back! You want repeat customers, not just a one time visit! Like I said, this place could be very busy with customers if they change their approach on how they handle their customers. Remember the customer is the one brining their money to you! Great experience means repeat customers! read more

horrible service, bad parking lot, stale food. this is one of the worst dunkin's i've ever been to.

Like many other reviewers, I have had multiple bad experiences at this Dunkin Donuts location. However, I thought I'd give them another try this morning, around 7 am. I needed 18 iced sprinkles donuts. The very nice worker was very helpful and got me a variety of flavors. I also got a great variety box of munchkins. Lastly, they had chocolate glazed and blueberry glazed-which I was able to enjoy this morning. Every donut variety on the shelf was full and you could see full trays on the racks to the side. After being disappointed many, many times by the varieties I wanted being out of stock, I am pleasantly surprised! Great experience this morning! read more

Dunkin' - Trays full of choices! Made it very hard to choose! - Donuts Near Me - Louisville, Kentucky

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1 shot of espresso in a Large latte....?? How is this even possible. I asked for two extra shots and the drink still tasted like sugary artificial flavoring. I will only come here for donuts in the future..more specifically the strawberry frosting donuts. read more

Slowest Dunkin Donuts ever. Waited 5 minutes just to order a coffee at the drive thru with only 1 person ahead of me. Finally just left without ordering. read more

I am originally from the northeast. Dunkin Donuts rules that part of the country. I went to this DD and was disappointed. Donuts were good. The two employees were terrible. One was behind the building with two of his buddies smoking. Neither had much energy or customer service skills. My honest advice for the owner. Hire much better people. I know you will have to pay more to get good people. But if you keep the two young men that served me then you will lose business. Go to Chick Fil A up the street and see who they hire - you want them. read more

Awful service. The gentleman at the register could barely speak/understand English. Donuts were stale and my coffee order was wrong! Huge waste of time going to this place. read more

Been here a handful of times. They need to enforce the masks for their employees. It is not safe to be serving drinks at the counter or at the drive-thru without wearing your facemask properly. Leave the politics at home, care for others, and do your job. You can take your masks off when you're off the clock. Won't be receiving my business until this is fixed. The other coffee shops in the neighborhood are pro-masks. read more

Better order a day ahead, waited over 30 minutes for my order of ONE sandwich. won't be back.

I can agree with other reviews saying that the employees are terrible at dealing with customers and are unaware of how to wear a mask. I had a terrible experience with one of the men sticking their fingers in their nose then proceeding with my order and I imagine serving all other orders without cleaning his hands. I would not recommend coming here. read more

They wont use delivery services after they have confirmed the order. They have horrible customer service and they take their phone off the hook. It is infuriating when you ordered an hour ago and paid over $30. read more

The staff was extraordinarily rude and dismissive. I wanted a chocolate iced donut with sprinkles and a strawberry smoothie, not especially hard right? Wrong. They were out of the sprinkles version which was fine, but when I asked what their other options for donuts were at the location the guy Taligent order just kept repeating "chocolate iced" and getting increasingly angry with me. I had to repeat myself at least 4-5 times a sentence and while I was frustrated I chalked the experience up to faulty equipment making it hard to understand me. UNTIL I GOT TO THE WINDOW AND BOTH EMPLOYEES ON DUTY WERE WEARING AIRPODS!!!! The guy at the window was rude and just a horrible customer service rep and on top of that wasn't even listening to what I said. If you're going to work somewhere DO YOUR JOB AND TAKE OUT YOUR HEADPHONES read more

So I pull into the parking lot and the employee was outside smoking! I entered the building and had ample time to look over the menu,cause no one was at the counter! So then I see a girl working the drive thru and the guy that was outside smoking came in and waited on me.I asked for a dozen and he didn't hit no sanitizer or wash his hands! He did reach in the box of papers to grab the doughnuts with,but before he grab the last 6 doughnuts he used the paper to pull his sagging pants back up! When I left the property I tossed those last 6 doughnuts! My experience was totally shot! I gave the good 6 doughnuts to my daughters! read more

I love this Dunkin! I actually drive to this one because the one by my house sucks. Food and drinks are always good and the staff is super friendly!!! read more

I frequent Dunkin for their coffee. So I see quite a few locations. This by far is the dirtiest,most poorly organized, least customer friendly location. Will not return. read more

the front lady was quite rude and was judgey about the amount of donuts i was ordering. but she did give me extra munchkins, also for dunkin advertising the first day of pumpkin flavors they didn't have any. read more

I drive through for coffee periodically. I'm not typically there at peak times but have never waited a long time. Friendly Factor is right in the middle. I've never had an extremely rude or an extremely nice person. I like their regular and iced coffee. To me, it tastes better than Starbucks and is cheaper. You can earn rewards as well with their app read more

Ordered food they didn't have any beyond sausages and when I pulled up to the drive through window no one had a mask on!!!!!!!!!!!!

Worst experience of my life. Sat in drive through for 42 mins on Mother's Day. When the man finally came on the speaker, he excused his self to yell at another employee while his microphone was still on. Asked for 3 orders of hash browns and they were all just thrown in a bag together, no separate wrappers. Very disappointed and will not return. read more

ZERO STARS!!!! Imagine waiting SIX years for a DD iced latte and taking the first sip and tasting spoiled milk. That's what you get at this location. I moved from California where there were no DD locations to Louisville and for 2200 miles all I wanted was a good iced coffee or latte from DD remembering how good it tasted when I went every day when I lived in FL. Such a disappointment. The store was filthy, the scanner wasn't working at the cash register and I literally took a sip and had to throw away my drink. The employees didn't seem to care which was disturbing because I'm sure tainted milk was being served all day. Disgusting experience on every level. read more

It was our first time at this location, but I don't think we'll be back anytime soon. When we went in, there was only one employee behind the counter. While she was nice, she quickly informed us that they had no doughnuts. So we settled for an iced coffee, which she also told us after we paid that it would take a few minutes because she had to make more Fast forward five minutes, still no coffee and more customers came in. They said this was their third time at the store today,and there was still no doughnuts. They asked when there was going to be more and the employee informed him that there wouldn't be any the rest of the day. We finally received our coffee and it was okay, but the experience here was not a good one. To be honest,I just don't know how you run a doughnut shop with no doughnuts. read more

I'm really not sure what all the fuss on here is about concerning this DD location. Every time I've come here, the staff has always been exceptionally polite and engaging. Additionally, the facilities are always clean and very presentable. Last, and most importantly, the donuts are top notch. Given my professional experience in various positions involving customer service/relations, I am very critical when writing reviews. Granted, I don't come in here expecting the same service I'd receive at a five star restaurant, but still, this place exceeds my expectations every time. .... Now, if they could ONLY create donuts that don't make the size of my waist increase.... read more

The store itself is fairly clean and the food is par for the course as far as food goes at a Dunkin. But the front staff on Sunday 01.19 was an absolute freak. He seemed put out that we would come in the store, possibly because he had to pause the video he was watching at full volume. Then after our purchase he moved so that he could stare at my family and I from five feet away in plain view. Then after a few minutes he began watching his video. It was by far the strangest experience I have ever had anywhere. Wouldn't reccomend, hopefully they can find better staff or improve their current staff. read more

First, I want to say the staff was nice... but maybe some training needs to happen. I went to drive thru at 9 am on August 3rd.. I ordered a cake donut with chocolate frosting, some munchkins and coffee. But I got a chocolate raised donut that looked like this. See photo read more

Dunkin' - See my review August 3rd - Donuts Near Me - Louisville, Kentucky

Picked the kids up from school, and they were excited to stop by to get some donuts. 4:30pm, and we sat at the drive through saying "hello? Is anyone there?" for about two minutes until we decided to go to the McDonald's across the street. That kind of drive through service is simply unacceptable. read more

Just moved to the area from the east coast. Honestly, the coffee quality has been MUCH BETTER than I am used to. I'm used to getting maybe a 50% chance of getting good coffee. Not one bad cup for either my wife or I in maybe the last 6-7 trips. We usually go on the weekends in the morning so that might be a factor. Wait time for drive through is usually 10-15 minutes but I'll wait that for the consistently good coffee. read more

"We don't have anymore bagels..." guess they don't want anymore business either. It really saddens me entering the drive they and leaving with nothing. read more

Went to this Dunkin' Donuts on a Sunday morning because it's fairly close to where I live. There were quite a few cars in the drive-thru line so I tried to give them the benefit of the doubt when I waited at the intercom for 15 minutes just to give my order. When I finally got to give my order, I asked for a bacon wake-up wrap. They were out of eggs. So I asked for one of the blue snow flake donuts. They were all out of those as well. I kindly said thank you, never mind, and drove to Starbucks. I will not be back. read more

Received an extremely burned breakfast sandwich from this location and did not realize until I got home with the sandwich. Called the store immediately and let them know. I was told by a manager that he would take down my name & they would replace my sandwich the next time I was in. I returned to this store for my corrected sandwich a few days later and was told that the manager that promised me the corrected sandwich no longer worked there and that they could not honor the corrected sandwich I was promised. I explained that regardless of who I spoke to, I received a burned sandwich that had to be thrown away that I paid money for. The staff in the driveway were rude & said that there was nothing they could do. Something as simple as this could have been resolved. I have not been back since. read more

The staff is never there and there is only one person who is always there and who ever is there is always rude and Nevada gets my order right it's so annoying they need more staff and nicer employees but there food and coffee is good when my order is right and they always are rude and have attitude and try to rush me when I'm ordering they need new staff ASAP I'm sick and tired of getting attitude from the dude that works there and he rushes me and always gets my order wrong I also showed him my order on my app and he grab my phone which I read from another reviewer that there not suppose to do that then he gave me the wronge coffee again very disappointed with this Dunkin' read more

Fix your parking lot, and why is there a cup suggesting I tip at the drive through?... I didn't come inside to see if you had a restroom

This Dunks Mgr, Ms Linda, is horrible. Don't order an ice Dark Roast from her she'll charge you for a cold brew and tell you it's the same. Large Dark Roast ice coffee $2.94, Large cold brew $3.70. When she 1st did it to me in late August she said she'd only charge me for a Dark Roast because I'm visiting and would be a daily customer while in town.I'm back in town again and when I ordered a Dark Roast she not only denied ever doing that she denied working there at that time. (Bold face lie) Ms. Linda then drew an attitude while saying they don't have dark but their cold brew is the same. She snapped at her employee to give her a bag of coffee so Ms Linda could prove she doesn't have Dark roast. With an attitude Ms Linda said "see we don't have dark roast ". (The bag said dark roast) Ms Linda, still annoyed, said, " if you don't want it give it back". The bottom line here is Dunks offers both Dark Roast and Cold Brew. Cold Brew is more expensive to the consumer by roughly $.76 per large. Ma Linda will try to force you to pay more and lie to you just for her bottom line. read more