We went through the drive through at 9am today, on a Saturday. It was pretty busy, but we weren't in a hurry. They had us pull around to wait for our food. Again, no issue. But then they brought the bag, my husband ate one of the hash browns and then we closed the bag and continued waiting for our sandwich's. Then the employee can out and asked us to see the bag, we handed it to her confused- she said sorry I gave you the wrong order (it was just hash browns in the bag - we had it in our car for 5 minutes and ate some of it!) and then she said, sorry I don't usually work this station as she walked away and took it to another car and they pulled away before we could say anything. This is not okay - even pre-Covid. If you make a mistake, fix it by making NEW FOOD. There is a family out there eating hash browns that my husband's hand has been in ‍ read more

I'm not sure who does the training for Dunkin. I've been there on 3 occasions and now I know exactly why I do not frequently visit. Each time that I've visited the staff doesn't speak. They stand there and look!! WTH. what's wrong with them. I speak and have to say "excuse me can someone help me please? Ridiculous. The manager walks up and ask me did I need to order, without greeting me. I spoke again and asked her how was she doing. After she handed my order to me, she didn't say thank you or have a nice day, nothing. My gosh!! It's not that difficult to greet the customers. I will continue to go to swig and Starbucks where I nicer have that problem. read more

I've gotten to try many items from Dunkin' due to having one on my college campus but I haven't found anything I liked besides a sour cream donut and the one I ordered at this location was not good. The food is poor quality, highly processed and trust you will get instant regret after spending high prices on the food. On another visit here I ordered hash browns which were mushy and broken apart and a chicken bacon croissant that was so doughy and had no flavor. The drinks taste like pure sugar and coffee flavor. Also, the interior needs either a renovation or better cleaning because it does not look appealing inside. Overall, I do not recommend Dunkin', but still try it, you may find something you like! read more

Dunkin' - Sour Cream Donut - Very Dry and Old. I ordered at 12:00 PM - Coffee & Tea Near Me - Humble, Texas

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Ashley, was extremely rude. My husband & I walked in before my OB appointment to get a coffee, Avocado toast & a donut . As soon as we got to the register Ashley's attitude was off she definitely looked like she was not in a good mood. We asked her questions on the coffee and she was not helpful & one worded . I also asked if by any chance they had wheat bread she just nod her head no response no emotion . I understand we all have bad days but she made us feel uncomfortable. She also threw my husband's donut in the bag with the sprinkles and chocolate upside down. read more

Do not go to this location if you want anything but aggravation. The employees here are either dumb or needs a thorough and comprehensive training. 3rd unpleasant experience.. If you want to get your order in the right and decent condition then you might as well walk inside so you could directly complain and make them accountable on the spot if your order ain't right but by all means avoid that drive thru. Who puts donuts downwards so the top layer cream can melt and get smudged right away? This place obviously. 5 or 6 donuts and still putting them all in a single paper bag lol I'd like to purchase sacks of common sense if I can so I could hand one to each employee. This place never improved their services at all. Just support your local donut and coffee shops, there's plenty around - HEB has better donuts and pastries. They say America runs on Dunkin - so untrue for this location cause you'll prefer running over their employees for always jacking up your orders smh read more

Drinks were made perfect, we usually have custom drinks and they weren't prepared at first but made it happen at the end. There was a trainee and he was very nice and patient as were we. No garbage cans outside though they were noticed. read more

Dunkin' - Coffee & Tea Near Me - Humble, Texas

No a fan, donuts are no made there fresh. Frozen and lack taste. Filled are lacking in filling and too doughy. Fried egg on sandwiches tasted like just egg whites and not flavored with anything. Best items was the breakfast potatoes . Will not be back after not going there for years. read more

Weenie says they close at 9pm, I arrived at 8:40 and they said they close 30 minutes before....Terrible. read more

Dunkin' - Time - Coffee & Tea Near Me - Humble, Texas

This was my first time coming here in about a year and this store definitely changed for the worst. First, the staff was necessarily un-friendly but they weren't like the staff that I would see regularly before in which they just looked at me when I came in and didn't say a word. Second, I picked up my order and wanted to sit inside so I can do some work; however, I was not able to do so because it was so hot in the store (based on a review I saw, this has been going on for about a year now smh)! I'm not sure if this is because the manager is too cheap to fix it, or it's intentional so the customers can't sit in... read more

The coffee is absolutely disgusting. I found a random piece of PLASTIC in my drink. Thank goodness I pulled it out of my mouth and didn't swallow it. The person working the counter seemed as if they were absolutely miserable to be there. Really not what you want to deal with when starting your day off. Honestly, I have no idea how this place is still in business with Dutch Bros. opening right down the street. Thank goodness for them! I will never be back to this DD location for coffee again. I am giving them one star because my son enjoyed his donut. The location is convenient. Otherwise, it's pretty disappointing. read more

Great staff the high school kids do a great job but it's just not ethical to not have a AC working in the brutal summer heat. It's not fair to the employees or customers I don't go here anymore I go to the one by IAH and it's nice inside! Yeah too bad you can't eat sister without sweating bullets, Shame on ownership!!! read more

The sour cream donut was good. The loaded hash browns with was not worth the money. Barely anything in cup per pic below. Drink was decent. read more

Dunkin' - Loaded hash browns with bacon. Barely anything in cup for$4 - Coffee & Tea Near Me - Humble, Texas

I asked for a medium drink & got a lot less than a medium. I asked for another medium drink & it was full, so what was the problem? This is embarrassing on their part. read more

Dunkin' - Coffee & Tea Near Me - Humble, Texas

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this is the worst dunkin ive EVER had. As someone from New England, this shouldn't be allowed. I have never seen a bagel like this. will never be returning read more

Dunkin' - horrible Bagel With Cream Cheese - Coffee & Tea Near Me - Humble, Texas

This location has pretty poor reviews and there's some fairness to them. A continuous complaint is their customer service. Perhaps, this is due to technical issues but ordering through the drive-thru feels like talking to a brick wall. The food is usually cold and a hazelnut iced coffee with one pump of syrup and milk takes several times to be made correctly. Unfortunately, it is the only Dunkin Donuts in the area but I'll spend my time and money anywhere else. I always try to see the bright side but I cannot think of any reason to ever go back to this location again. Honestly, that is how bad this location is. Whoever owns this location needs to step up and take back control of their business before it's too late. read more

Dunkin' - Large iced coffee hazelnut - Coffee & Tea Near Me - Humble, Texas

Just tired to charge me for a couple packets of hot sauce...really dunkin's. This place is wack. Happy hour is great until you wait for 20 mins to find out they for got to make your food. read more

Dunkin' - Ordered a bagel with cream cheese and this is what I got. Weak! - Coffee & Tea Near Me - Humble, Texas

Placed an order through drive thru and was told at the window I could not add on a plain coffee. I would have to drive back through drive thru. I asked if they can charge me separately for the coffee and again was told "no". Not only that but the teenager taking the order was rude and not very polite. Was asked to drive around and wait for my order which took way too long. I finally got frustrated and went inside. Once inside not one employee acknowledged me so I had to raise my voice to get someone's attention and ask about my order. Just like I figured it was sitting by the drive thru window getting cold. Grab my food and once I got home realized my croissant was cold, our sandwiches were not toasted and the hash browns tasted like dirty oil. I know there are a lot of bad reviews, but I really don't think management cares. I think we need to figure out how to get a hold of corporate. read more

Went in this morning to grab my son breakfast before his appt. Instead of donuts he asked could he have a sandwich with sausage & cheese. The female at checkout was very nice (she's the only reason for 1 star & the fact I couldn't put anything less) & stated they have a sausage, egg & cheese. I said that'll work, just no egg because he's allergic. She proceeded and said she'll just take the egg off. Well as I'm waiting, the food prep station is open so I saw the young lady making the sandwich. She made the sandwich with the egg on it but realized it said it said no egg. She then took the egg of & bought the sandwich to pickup. I explained to her (nicely) I saw the egg touched & that he's allergic. Boom, attitude & unprofessionalism activated. Her voice escalates and says "we need to know if their is an allergy". I looked at my receipt & it states no egg, I then show them. At this point I thought she was remaking the sandwich, but NO, I've been standing for at least 3 minutes. Another lady walks up and said do you want a refund? You mean to tell me I've been standing here and it wasn't being remade. During this the blonde young lady with the white vapor Max is upset, agitated, and bothered. Engaging in convos with other employees that seemed towards me, but I won't assume, was distasteful even if it wasn't. You're in a customer service business that is open and customers can hear and see everything. The young lady then come back that asked would I like a refund to say "can I give you a refund or something else?". I asked for something else, but I noted the unprofessionalism. I see why the overall stars are 1.5, that's ridiculous. We do frequent this location but usually through the drive thru. This is an unfortunate day of events, because my kids request this place & I actually love their avocado toast. But I'll simply have find another location. Do better with customer service please. Note, I made my order at 9:40 and didn't leave until 9:55. Smh. read more

Dunkin' - a person holding a receipt in their hand - Coffee & Tea Near Me - Humble, Texas

Most people know DD, so we should know what to expect. Today I tried the strawberry dragonfruit lemonade and I have to say. Yuck! Tastes like concentrate powdered koolaid... or an off-brand flavored powder. But, tasted like the powder and not a refreshing drink. So just consider that before ordering. I didn't complain to the staff, I didn't want to be rude and didn't expect them to make it any better. After all, it is a powder mix. read more

Dunkin' - Coffee & Tea Near Me - Humble, Texas

Went through the Drive Thru around 11:15am on 09.08.20 when placing my order they were out of pumpkin munchkins, no problem. Continued ordering breakfast and a drink. Drove up to pay and then they tell me their out of croissants. At that point I should have canceled the whole order. The cashier gave me some options to replace the croissants so we agreed on a wrap. Thinking it will be everything the croissant was supposed to be. However these people cut the sausage and egg in half which is half of what I would have gotten for the croissant and still charged me full price. So i paid over $4.00 for this "wrap". This location is very disappointing and will be taking my business elsewhere. read more

Dunkin' - Coffee & Tea Near Me - Humble, Texas

A place to consider for your morning catering needs. I had a fairly large order for a Sunday morning and they accepted the order the day before and fulfilled it on time the morning of. Customer service was one of the best in town. A must go to for your yummy breakfast needs. read more

RIDICULOUS! I waited 5mins after I order they made me pull up & for WHAT??? Only 1 car in front of me & they were just as frustrated! I'm calling corporate b/c this is unacceptable to give to anyone cold & hard! If you prefer later shift than do that but morning shift just don't! I refuse to eat this & this is not the 1st time. Morning crew is horrible, it's it was only one person, now it's multiple & they still are producing trash. I understand it is fast food but first it's not even fast but COLD as well! Just close the store in the morning! read more

Dunkin' - Ice Cold Wake-up Wrap - Bacon Egg And Cheese - Coffee & Tea Near Me - Humble, Texas

Service decent . Food is good nothing crazy but food is always out fast so that's a good thing if in a rush.

I recently, felt like starting doing reviews because there are so many great businesses people say are "bad" this dunkin' and these people are hard working I have become a regular here and I've noticed great changes, faster food service, kind spoken people, and great coffee better than 2 weeks ago! I see new faces and they are fast. I 100% recommend. Amazing job dunkin' finally great changes and I strongly suggest to order a turtle signature latte!!! read more

I've known for a while that it's hit or miss on whether the donuts will be fresh, but the quality at this location has hit rock bottom. Bought half a dozen. No uniformity in shape within the same type of donut. One looks like a bite was taken out of it. The chocolate cream filled are so small that you can almost fit an extra donut in the box. Waste of money. read more

Dunkin' - Chocolate cream filled, glazed with sprinkles. - Coffee & Tea Near Me - Humble, Texas

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If I could give zero I would. Both bagels are missing from order, the other sandwich is missing... this sandwich has no egg and feels at least an hour old... coffee came with the lid off... no sugar, asked for six... the iced coffee came white.. only asked for 5 cream. This place is a wreck. How busy could you possibly be at 10:30 in the morning???? Oh... yeah... busy talking is my guess. Jersey?? You should ck on your investments and start firing some slackers. This is disgusting. read more

Dunkin' - Cold af ... must be like an hour old is my guess. - Coffee & Tea Near Me - Humble, Texas

This place deserves 0 stars. I choose to frequent this place because it's close to work and I love the coffee. On numerous occasions I have had less than even substandard service, but I continue to keep giving them the opportunity to make things right, until today. I ordered my coffee this morning clearly and loudly. The person taking my order asked me to repeat the order, no big deal. I pull up to the window and he is texting on his and has headphones in both ears. Whatever, I left and knew I was going to come back later for my afternoon coffee. My plan was to give feedback about my experience during my next visit. I return later on and I am the only customer inside. I can tell the gentleman on the drive through window is being trained. I can hear laughing and profane language being used from behind the counter, but I couldn't see anybody. I peeked over the counter - three of the staff members are sitting on the floor behind the counter engaging in their own small talk while completely ignoring any customer that walks in. Completely unsanitary and unprofessional. The fact that this location is still in business is absolutely mind blowing. read more

This is the second day in a row they cannot serve any food, bagels, wraps or anything. The excuse is "it was busy this morning so we are going through a cleaning" this is two days in a row of this and it's is now 1:30pm in the afternoon. Sounds like a lazy excuse to not work. Management definitely needs to take a look into this. read more

I ordered a mocha frozen drink with no whip and extra mocha. They gave it to me with whip and when I told them they took the drink back wiped off the whip and put the same lid back on it. Then I wanted to order something additional and they said that I was gonna have to pull back around through the drive thru just to order one breakfast sandwich. So I did so paid and was parked for 10 minutes. read more

Dunkin' - My Beyond Sausage Sandwich bread. - Coffee & Tea Near Me - Humble, Texas

Seems as if EVERY TIME I visit this place there is ALWAYS a problem....Today I dealt with Jessica or Yessica I ordered 2 crossiants one with bacon egg and cheese one with just egg cheese. The cost for 2 bacon egg and cheese croissants is 5 bucks because I ordered the second croissant without bacon I had to pay more. So when I brought this "Jessica's " attention I told her it was crazy she said no it's not. There is a certain way to handle a customer and to comment that way I feel is unprofessional. read more

Absolutely ridiculous prices. A large iced Macha Latte is $8.11. I am a New Yorker visiting and Dunkin is a regular spot and the same drink is $6.00. If this is a franchised location why is it charging more than the average? read more

Horrible!! The two women that were at this location definitely know how to make you feel un-welcomed. When I was taking to her she never even acknowledged what I said. Then when I went to pay she took off with my card for way too long. Then she comes back to the drive through window and there is a larger black woman with her. This woman is just standing there staring at my daughter and I. Then she says mmmmhmmmm. Very weird. very unprofessional. I cancelled my card right away because these two were up to something. The first worker who had my card was Hispanic with a neck tattoo. Will never go here again. Take your business to DUNKIN. Better coffee, better service, better atmosphere. read more

Came in to pick up 2 orders for UberEats.... there was no one inside except those waiting for order.. while there... 6-7 passed thru the drive thru... still no orders. FiVE people working drive thru and food 2 on counter and one never seemed to know how to fill order from receipt PRINTED OUT IN FRONT OF HER! I am a patient man but people came and went while I stood and waited ... manager on speaker never intervened or even asked even though she looked right at me several times.. Had to abandon order which I did not want to do... posted pic of crew as a warning to customers who encounter this bunch... if you had moved like it mattered even once I would not have posted this.... read more

I don't get it. They never have anything in stock. They advertise all these specials. Can't make them Or don't have them. And it's each time I ask, it's always the same thing, shipment didn't come in... Maybe a new delivery service, is in order. And the next time I get coffee that's 50 percent foam vice coffee.... I grew up with Dunkin Donuts from Jersey. The versions I've encountered in Houston have not lived up to par... This saddens me. I'm so many levels... read more

Went through the drive thru and there is water pouring through the ceiling inside the restaurant. There is no way that can be sanitary. On top of that,I got a Large Caramel Macchiato and when they handed it to me it felt light. I got home and the cup is barely half full! read more

Dunkin' - Large Caramel Macchiato. The cup is barely half full. I moved the foam to the side to see where the coffee even began ‍ - Coffee & Tea Near Me - Humble, Texas

Showed up 30 minutes after they opened and all they had was coffee. Ffffffffffffffffffff

Amazing service .Food was wrong at first but asked and was made correctly right away with no hesitation.everyone was polite and understanding .. read more

Used to love Dunkin Donuts. I take my kids out to breakfast on the weekends and often they ask for DD. We go at about 9:30 each time and it always seems like DD iscalready out of items by this time. The real low was my last visit there. I asked for a sandwich on an everything bagel and a toasted everything bagel. They stated they were out already I was told. I stated really? It's only 9:15 and they didnt seem busy. The clerk ran to the back and came back and stated they have some and could give me the sandwich. I said great, and extra bagel, at which she frowned but didnt say anything. I took the order to go and when home, saw they took a semi-burned everything bagel, sliced it in half and combined it with a different bagel (sesame) for the sandwich and the toasted bagel, thinking I wouldn't notice. This was a new low and very disappointing. I haven't been back and have stirred my kids to other breakfast places on the weekends. read more

Went there this morning and ordered a wake up wrap. Well, it was so over cooked and deformed that I couldn't eat it! The tortilla and cheese had bubbled up and the tortilla crumbled into pieces when I picked it up. Really? Didn't you see it before you put it in the bag to hand to me? read more

Dunkin' - Coffee & Tea Near Me - Humble, Texas

Love the coffee. Rude staff. Vocals over the drive thru intercom are not the best. So when you ask a question that the DD service person either did not hear clearly or understand I don't expect a short snappy reply of "What!!". You're on the job and should know better. Again. Love the coffee. I wish the attitude of the service matched. Coffee is so good I'll go back but if attitude persist I'll have to settle for Starbucks. read more