I live two minutes away from this Dunkin' Donuts and have been a customer since it opened 14 years ago.I only like Dunkin Donuts bagels and coffee.Starbucks would go out of business if they relied on me to buy their coffee. The service has been going down real fast through the years.The management (when it first opened ) were real friendly and had a small employee turnover.I see that the former manager that started at its opening is back here.He told me that the owner requested he come back to manage because of bad customer service and high turnover. The turnover rate of employees is amazing.Never do they last more than a couple of years.They had very friendly workers at one time but now they look as though the customer looks invisable. The donuts,bagels and muffins are shrinking in size every year while the prices increase.My son likes the ''vanilla long johns.''They should be called the ''vanilla short johns.'' They really shrunk in size. Numerous times they add way too much cream when I ask for easy cream. I only order the coffee black with sugar and cream on the side.Sometimes the coffee is not even filled to the top.Now,when you go use the drive-thru,they don't even give you a bag for your cream and sugar.They hand the packs right in your hand.ARE YOU SERIOUS? DOES IT COST THAT MUCH FOR A SMALL BAG? What makes me come back to this Dunkin Donuts? It's close to my house and my 3 children buy me gift cards after I complete a project at their house.Instead of giving me money they give me $75.00 gift cards. read more

Avoid this location!! I don't know who's in charge here but they're doing a terrible job. 5 mobile orders in a row and they messed something up every single time. They make things fast and cheap. My coffee order tastes different every time and it doesn't change. read more

Yea, avoiding this location moving forward. Went to this location this morning for a black iced coffee and a donut. Pulled up to the window after placing my order and saw the employee bare-handing my donut into a bag...if their restaurant hygiene is that careless in front of customers, I don't want to see what happens outside of the customer view read more

My friend and I came here weekly, but no more! They would not give me my reward points and then short changed me a dollar in change. I had to get the manager. So sad. read more

This Dunkin frequently gets orders wrong and has no regard for their customers. I finally had it today when I ordered 2 large iced teas and they filled it to the top with ice so much so that I couldn't get a straw in until some of it melted. Done with this place . Will drive the extra two minutes to the Dunkin on 151st and Bell anytime. read more

Not sure if they changed owners but lately (2022) this Dunkin is awful. Employees are gross. Orders are wrong and do not taste good.

Very disappointed and dishonest. Mahmud young girl and louise young man would not give drinks after calling in and complaining they were the wrong drinks they said come in and get new ones. When we got there they would not give them to us and wanted us to pau twice. Very disappointed and dishonest. During covid they asked for the drinks back after we drank out of them. That is not safe plus they told us don't worry about bringing them back. read more

I've been here many times in the past with no issues, yet I think it's consistently gotten worse. Today I ordered a coffee and glazed donut. The coffee was at what I would expect from the average Dunkin Donuts location. On the other hand, the "glazed" donut that I had did not have any glazing at all. It would have made more sense for them to give me a slice of bread than to have a frosting-less donut. I expect more than what I got today from this location, and usually it is better. For reference, there is another location in a Speedway which is only a few minutes away, and offers much better service. read more

I am loyal to DDs but this one stands out from many others I've frequented. Great place for special request and always consistent. Family owned and personable. Thank you for you Great service to Homer Glen. read more

Not sure if the quality of coffee has gone down at Dunkin' Donuts or this particular location could not care less. I used to be such a fan of D&D and preferred it over the Starbucks across the street. But too many times where I have went through the drive thru in the morning before work just to be surprised of how watery and bitter the coffee has been. So disappointing when the one thing you look forward to during the morning rush, is ruined a few miles into your commute. read more

I stopped in this morning for some breakfast sandwiches... Waited 15 minutes... Realized that they forgot my order... Watched 6 employees stand around and talk to each other and some customers. I couldn't get anyone's attention because the pick up counter was blocked by a women, who judging from her conversation with the employees, must have also been an employee. One of the staff members was on her phone. Finally, the girl who took my order noticed me and realized what had happened. Out of croissants...out of biscuits... Okay, I'll take my sandwich on a bagel. Just get me out of here! I left 20 minutes later, annoyed and actually quite embarrassed for those people working there. read more

ABSOLUTELY TERRIBLE. I went there to get a milkshake and took over an hour because the workers kept making it watery but then one worker finally made it after 3 tries read more

It can take up to 25 minutes in the drive thru for them to make 5 iced coffees right. I went between 3-6pm and did not expect everyone to be the dollar, I was prepared to be charged, yet the woman scowled at me telling me this limit is 2/person. I understand that, I was trying to be patient and be thankful she charged me $1/iced coffee. Other than that visit, I go often, yet rarely get the order correct. The food is not good. They didn't have cookie dough ice cream, they ran out??? The hours on the door contradicted when they locked up. Gotta get it together DD.. You're lucky coffee is essential in productivity for my day. read more

Stopped in about 8:45 last night for ice cream, was sad because the baskin Robbins in lemont closed early. We came in and all the ladies were so sweet and polite to us and gave us free donuts ! New favorite DD read more

The ice cream here is always fresh but they are so slow!!! Wish the service was quicker but I will def go back! Most of the Dunkin' Donuts have stale and freezer burned ice cream. read more

If I could I would give this Dunkin' Donuts zero stars. My husband went there to receive his earned free donut on Veterans Day and as we went through the drive-through a girl wearing a hijab just stuck the bag out the window handing it to us ...not making eye contact... not saying hello ...or here you go ! I took the bag and I said thank you and still no response no you're welcome, nothing ! Such disrespect on a day that my husband fought for this country and her freedom read more

This DD is never consistent with pricing with their products compared to other stores , always slightly higher , Just a fyi . Location is convenient. read more

This certain location has gone bad. It used to be okay but now it's so bad! Their iced coffee gave me and my friend the poops, like majorly!!!!!! I do not recommend this location read more

Idk why this place has so many bad reviews. Clearly there are haters in the area. This dunkin is great for many reasons, first it's close to my house making it a convenient drive for a quick fix. Another reason why I feel passionate about this location is because this Baskin Robbins has bubblegum ice cream all the time! Yes 143rd location, I'm looking at you. No bubblegum ice cream. Also, one time my friends and I got an employee in trouble a few years ago for giving away free donuts after hours. Well guess what I appreciated that act of kindness because they just throw em out anyways!! All around great location with fast service that I love long time read more

I've was a customer for over 10 yrs at this DD. Last two years quality of the iced coffee has gone down. They jam as much ice as possible that you can't put a straw in your cup. When I ask for les ice, they look at me and then begin to speak another language between themselves. I have been told numerous times "no-no senior discount". The morning crew on Saturday's are rude (except for one man). When I ordered a small iced coffee they put it in a Baskin-Robbins small cup. I questioned her about this little cup and in her rude voice tells me "this is the small cup we always have been using for years" I told her I come here 2-3 times a week and this is not the right plastic cup. She tells me yes it is and it's same size. I'm a DD member and get free coffee coupons... well let me tell you..every time I get this woman my coupons never work!!! I go to a different DD and have no problems! read more

This place has bitter burnt coffee the worst DD I've ever been too tried it 3x with all results being the same YUCK ILL GO TO THE ONE ON 151ST AND BELL the rats won't even drink that stuff read more

Really guys.. I asked for a sesame bagel with plain cream cheese and you guys give me walnut bagel because you ran out of sesame? THEN TELL US DON'T GIVE ME A ANY BAGEL JUST BECAUSE YOU RAN OUT. This was November 9 at 5:40pm. read more

Having recently moved nearby, this location was great...until the last few months. More times than not, the orders are incorrect, or even forgotten about. Employees use unacceptable language for a business that would offend most. But the final straw today was the 2nd consecutive time we have gotten beverages, they have made us sick. Once, could have been anything, twice in a row, within 15 minutes of consuming the drink, to me is a trend. A small sample size, but big enough for us to never go there again. Clean you latte and coffee machines! read more

I'd give it a zero if I could. One of the guys dropped $7 of my change on the wet snow and acted like it didn't happen and the employee next to him just stood there and laughed read more

Went today using the drive thru. The sign clearly reads that Hot chocolate was $1.99. A very popular promotion. I asked for half hot chocolate and half coffee. was very detailed. At the window I was charged the regular price and was told the sign was wrong. the window person did not give a fuck when I said it was wrong to not honor the sign price or to fix the sign. the manager or owner in the back didn't give a fuck either. the biggest insult was that they made my drink wrong. Won't be back. read more

This place is terrible. I ordered a simple iced coffee, a bagel, & a frozen lemonade. They were out of my coffee flavor, out of lemonade, & burnt my bagel. Upon ordering a replacement for the lemonade, they messed up the iced coffee & made me pay more for an iced tea. read more

This Dunkin Donuts Historically is never consistent with pricing within the DD's in the area pricing normally higher seems to march to its own drum beat . read more

Hey Management where are you? Your staff is a mess. Work in slow motion. Ignore customers when we walk in. Cash register is never manned. Can't get orders right! This is not a one time incident!! read more

this place is garbage juice. I am disappointed with my food/drinks every single time I come here. I only go here because it is close and on my way to work..but it is a waste of my money. It is dunkin...not starbucks...I am not ordering difficult drinks...NOT THAT HARD TO MAKE A COFFEE read more

If you want to waste your time, get burnt coffee, or treated rudely, this is the place to be... 15-20 min wait in the drive thru guaranteed every time. When pulling up to order, they might as well ask "what do you want?" what they're doing now is confusing, you don't know if you should place your order or leave. When picking up food, you have to wait for the employees to finish socializing before they acknowledge you. once your items are paid for you get the back of their heads, no good bye, no thank you, nothing... I wish I can go to work and just collect a check. That would be a dream job... read more

Service was a bit slow, but the real problem was the bitter coffee. I returned the original without any hassles. The second cup was as bad as the first. I normally enjoy dunkin donuts coffee. This location being the exception. read more

If I could give 0 STARS I would. I live very close to this Dunkin' Donuts and ever since it opened I make the mistake of going there every so often - then stop for months.DRIVE BY - Keep Going - Management and Customer Service and whole experience IS TERRIBLE. Bee's at the window because they don't keep the area clean. Customer service is horrible unless you get one of the newer girls there - the old ones are bad. I made the mistake again and there were a bunch of girls in a BMW chatting with their friends who were working there through the Drive Through Window for 10 min while we all waited to get our orders - then when I get up there - they don't even have my coffee made - so mad I asked for shift leader Kate - and I submitted complaints to DD this place needs completely new ownership, scrubbed top to bottom and anyone with manager or leader in their title fired. INSTEAD OF 141 and Bell (Meier) - drive 2 min down the street to 151 and Bell at the Speedway Gas Station go there nearly every day of the year and always have a good experience and people are nice and fast - I find it faster to drive 10 blocks out of my way than to wait at the 141st and Bell location near Meier. read more

SERVICE IS TERRIBLE! No One working here breaks a sweat to welcome customers, get orders made in a timely manner or clean the place. After several disappointing visits I have taken my business to another Dunkin Donuts up the street at 151 and Bell that appreciates customers. read more

I concur with "Chicago M's" comments about this place was great until this last month. However I have never had a bad experience with the food or drinks there so I can not concur. My complaint is the new management there. Very rude and disrespectable. Apparently has fired "good" long standing employees on purpose in order to bring in a new crew to her liking. Well this new crew is not to my liking and soon they will be losing customers like me for I know the feeling is the same since I have overheard other customers complain about the service of late as well as the manager. DON'T GO HERE until they get a new manager and crew that really care about Dunkin Donuts, their employees and the community! read more

Being a regular customer at this dunkin for the last 4 months and spending on average of $120 a month, I have had enough. My order has been wrong 90% of the time. Ordered 2 iced coffees and 2 orders of hash browns, drive thru Collin V with no gloves, grabbed my order of hash browns with his hands after just handling money. Woman next to him was wearing gloves. When I received my hash browns, they were cold. Asked for a refund and refused to refund my hash browns with out returning my coffee even though my coffee was correct. When I asked for a manger, he told me he was the manger and his boss was in India and he couldn't give me a number for management. Didn't get a refund on the hash browns I returned. Next day ordered large carmel iced coffee with cream and sugar, received a cup with 5 ice cubes and no flavoring or sugar. Just cream. Went back through the drive thru and still gave me the wrong coffee. How many people does it take to get a simple coffee order right? A monkey or a 3 year old child could do their job better. If you want dunkin, do your self a favor and go to the dunkin by 143rd and wolf road. Never had a problem there. The Homer glen location is an embarrassment and a complete joke. Needs to be shut down today. 0 out of 5 stars!!! read more