Don't go here. The service is absolutely horrendous. I went inside looking to order and when I asked the employee if I had to digitally order or not she rolled her eyes at me and then proceeded to walk away and then the next two employees who walked to the front proceeded to ignore me throughout the entire time. I was there until I had to yell back and ask, where do I order? Also, if you don't have a card, don't go here they don't accept cash unless you go through the drive-through absolutely unacceptable service somebody needs to be held responsible for this. read more

This is THE BEST Dunkin around!!! Orders are always filled accurately and promptly and every single one of the staff are friendly and helpful. read more

So i ordered through drive through and i asked for a chocolate drink and they said "a turkey chicken sandwich " what then randomly a different person got on and lord knows what he is saying cause i don't know and then we got our order correct though . read more

We stopped here on our way out of OBX. They got our whole order correct (6 food items and 4 drinks) and everything tasted as expected. Staff was friendly and efficient. read more

Would give 0 stars if I could. All I asked for was an Iced Matcha Latte and it's honestly just straight milk. My drink was barely even green, $7 wasted read more

Dunkin' - Iced matcha latte - Donuts Near Me - Grandy, North Carolina

Keep driving. Never stop here. We placed an online order to pick up on the way home from OBX. Four drinks, three breakfast sandwiches and a box of donuts. The inside space is closed, so everyone is forced through the drive thru line ... a 40 minute wait. We would have abandoned ship but we had a $40 order supposedly waiting. But no! Guess what message we found slapped on the menu board -- NO FOOD. Uhhh, what?! So you took the order, we waited forever, and we don't actually get our order? Zero stars if I could for utter incompetence. read more

Dunkin' - No food! No munchkins! - Donuts Near Me - Grandy, North Carolina

Absolutely the worst coffee I have had in decades. Burned plastic with dish soap taste. To add to it, the donut (Boston Creme) was 1/2 the size it used to be and was at least a full day or so old. Could not get them to give us a receipt either because of their hosed up system of ordering (not by a human even possible) that was a kiosk that had zero humans in sight. Someone came out from the back about 10 minutes after the order was completed and handed out one part of an order over the following 4 minutes until it was completed. Then acted all impatient when we asked for a receipt and gave the lamest excuse, walked back to the back out of sight and was gone like a vampire at sunrise, never to be seen again. This is the single worst of Dunkin's I've been to, and none have had good coffee in at least 15 years...every time burned plastic tasting like they never clean their urns...or if they do they rinse with soap and forget to rinse again until the soap is gone. Skip this, skip all Dunkin' and just go to the grocery store behind it that has a far better chance to provide a fresh donut far more than this POS place does. read more

Honestly hit or miss here. I order the same coffee and it never tastes the same. The workers are decent customer service wise, but I don't think they know what actually goes into each drink and make up their own recipe as they go. The new fruit refreshers taste like bleach, and the chai lattes taste like watery milk. read more

they can't make frozen beverages, they are always out of donuts, not sure what the point of them being here at all is. Waste of a building

If I could give this place e zero stars I would. No one is in line, but somehow we have to sit at the speaker for 5 mins before someone can take our order. Then we sit in the drive through for 15 MINUTES for two damn simple iced coffees. We constantly are disappointed in this place, yet keep giving them multiple chances. Today was the final straw. RUN FAR AWAY. read more

One star is too high. Worst Dunkin' experience I've ever had. I was in the drive thru for an hour with only 5 cars in front of me.

Oh boy.. I haven't been to a Double D this bad in a very long time. Order was chocolate croissant, chocolate donut w/sprinkles, caramel coolatta and a iced caramel macchiato w/whip cream. What I got was a chocolate croissant, iced caramel macchiato with out whip cream and no donut. I originally wanted a bagel but they were out. Funny thing was they weren't even busy. Staff were friendly but management really needs an over haul. read more

We placed an order thru the app on our way off the causeway thinking we could stop and quickly pick up an order. When we arrived less than 10 mins after ordering ,we learned the lobby was closed and you can only use the drive thru. We sat in the drive thru line from hell for an hour waiting for an order. The worst unorganized mess . People were turning around and leaving the line - since we had prepaid on the app we were held hostage to the line. After finally reaching the window we were handed our order that was filled incorrectly. We left with breakfast sandwiches that had gone cold, and coffee that was obviously sitting around as well. We paid for several items that did not receive. I really wished I had looked at a review prior to placing my order. I will contact Dunkin' to let them know what an awful job this franchise is doing . The only thing they are excelling at is tarnishing the Dunkin name. This is the second time the Dunkin app has failed for me. Last week after paying thru the app for a latte, I was told they were unable to make any espresso drinks. They "couldn't refund me, but would give me a coffee instead. I am not a Dunkin fan. We used the app for convenience while traveling. It has proved to be anything but. . read more

I think they forgot to make the donuts!! The trays weren't even out to say there were donuts there. The service was slow and 88.O rating is not goodbye n my book. Go to the 7-11 they had more to offer. read more

We stopped here for a quick breakfast on the road. It took 30+ minutes from the time we got in the door, ordered and received our food. There were only 3 people in front of us. The glazed munchkins were dry, tasted a day old, and were not glazed. We received a sausage, egg, and cheese in place of the bacon, egg, and cheese that was ordered. We arrived at 6am just as the store was opening to find dirty tables, spilled drinks all over the floor and bugs crawling everywhere. It was evident that they had not cleaned the previous night before leaving. read more

One of the slowest Dunkins I've ever been to. Didn't even make it thru the drive thru after waiting for 20 min with only 3 cars in line.

Worst place! Do not order from here, while waiting, I saw through the window the drive through worker take a zip out of a drink she had just made, during COVID-19!! The wait was looong and they were taking their time preparing the orders. GO ELSE WHERE!! read more

Long wait times during the season. Lobby closed may pre-order 15 miles out and was number 22 in line made it to 18 and ditched out on a $30 order read more

This store is ridiculously slow! I ordered ahead on the app. Since they don't have the lobby open, we had to go through the drive thru to get our order. For having all employees working on drive thru orders, it too over 35 minutes!!! For a drive through with about 6-7 cars ahead of us! We xx will not be stopping here again. If you're on your way to OBX and want a breakfast sandwich, we recommend Barrier Island Bagels! Way more worth the wait!!! read more

Just trying to get out of OBX. Needed a sandwich, and chose this Dunkin over the McDonalds across the street. Bad choice. Almost half hour wait in the middle of October at 9 am, and both sandwiches were failed. Mobile order meant nothing, they make the sandwiches when you go thru the drive thru. They still messed it up. read more

Love my DD but this was a bad experience. Slow service, incorrect order, cold food and coffee drink tasted awful. I was so disappointed.

I was very skeptical about coming to this Dunkin because of all of the reviews being one star saying it was horrible however as a Dunkin lover I would've rather risked it here than go to a Starbucks. When I went through the drive thru, a very nice lady greeted me and took my order, I pulled through to the pick up side and even with 2 cars in front of me it took less than 2 minutes to get my food and drinks. My family was also in 2 other cars behind me and they got their food and drinks right after me. My food was great and so was my drink. All employees were also following COVID health guidelines and wearing masks and gloves. I am writing this review at 11 am on a Sunday which is typically a busy time I'd assume for this Dunkin considering many people are leaving rentals at OBX. I am not sure why all the other reviews were so bad because I really enjoyed my experience here and would stop by again if in the area. read more

Skip this Dunkin and hit the next one, not worth the headache and frustration. Wish I read the reviews prior to the visit!! The location was out of hashbrowns, cream cheese, butter, all bagels except everything, most donuts.. I'm not quite sure how they are still open. However, the young woman behind the counter was so nice & friendly & had a smile on her face the whole time. read more

Stopped on our way into the Outer Banks, not only did the wait take forever but they could not make our drink right. We even said this does not taste right it was a Frozen mocha and they put chocolate syrup not mocha in it. We finally gave up and left empty handed we will make sure to never return to this D&D read more

I cringe to give this place a full star. Do NOT bother. We just lost 40 mins travel time waiting for a food order. Total disaster. Employees scrambling everywhere, disorganized mess. Every family ahead of us and behind us waited no less than 30 mins. I'd expect a national chain and a location that has 8 employers to be able to serve customers better and faster. And in consideration for our wait I got an order that was wrong, handed to me without a Thank you, let alone an apology. read more

A few weeks ago I was driving through this town to get to the Outer Banks for a trip. The people who worked there weren't super friendly ( you guys need to work on customer service....be friendly to ALL your customers!) I observed the counter person being more friendly toward some more than others when all the customers seemed to be very pleasant... This aside I was pleasantly surprised. Alas, a Dunkin Donuts who actually had FRESH donuts at 2pm??! Holy smokes I had forgotten what fresh donuts tasted like. This was such a wonderful surprise. Thanks guys keep up the good work ;) read more

This is the worst Dunkin' Donuts ever. It is so slow and the drinks are usually not correctly made. Would never recommend.

I am from Massachusetts, so I may be biased on the quality of my Dunkins, but this was one of the worst service experiences I have ever had. First of all, the service was poor in general. A line of ten people inside the store took about 30 minutes to move. Secondly, I could've made a better coffee if I was three years old. I ordered my normal coffee "with cream," while my friend ordered a regular. Both came out as a thick white disaster. There was so much cream in these coffees that you could literally not taste coffee. I should've just gone to the 7/11 across the street and had a much better experience and bought a MUCH better coffee. read more

Wow - I'm a DD Lover but this place is ridiculous! SKIP IT - 11a and no croissants, no bagels so we settle for coffee and wraps and they hand us lukewarm coffee! WTH?!?! Dirty floors, barely have anything - who runs this place?? DDs has standards that this place is clearly not upholding! read more

Waited over 15 minutes at the counter before anyone addressed me or took my order. I waited over 20 minutes for a bagel. They are clearly understaffed and undertrained. I would not recommend this Dunkin Donuts to anyone. read more

I was on my way to obx and this dd is horrible. The floors were dirty and disgusting smelled horrible and this is the second time my blue coolatta had no flavor to it. I also got the new donut fry's and they weren't fully cooked. read more

Usually this Dunkin is on point, but lately it's been a terrible experience even though most of the staff is super friendly. I'd go in the morning if you want your order right, and a better selection of donuts/food items. Yesterday I went, and ordered an iced coffee with caramel, cream, and sugar - pulled away & had ZERO sugar in it. Today I went and ordered my usual, and added on a Wrap Up wrap with Turkey Sausage because I can not eat pork. Pulled away, and I had pork sausage. So irritating. Even the receipt said turkey sausage. read more

Probably the worst expirence I've ever had at a fast food restaurant got our food fast but waited 20 min for a hot coffee and 2 iced teas

If all you want is a coffee and bagel to start your 10 hour drive home from the Outerbanks, you're better off going to a gas station. Yes, a lot of travelers are stopping for the same reason and it's obviously going to be busy, along with a few regular locals needing their breakfast. However, it shouldn't take as long as it did. My boyfriend and I ordered an iced coffee, one of their new featured blended coffees, and two bagels with cream cheese. No sandwiches or anything fancy. The coffees came quick, but were poorly made. My blended drink was thin and liquidy rather than blended, and there was no whip. My boyfriend's iced coffee was without cream and sugar, which he ordered and was on our receipt. I got my bagel un toasted and he got his toasted. They have a conveyer belt toaster so that shouldn't be much of a wait. I understand that there was a line and many of the people waiting for their orders in front of us had ordered sandwiches that needed assembled, but I don't think one should expect to wait through all those orders when it could literally take 30 seconds to drop a bagel through in between, toss it in a bag with some cream cheese, and hand it over. Everyone waiting seemed very annoyed and I've never waited so long at a Dunkin. After literally 20 minutes, I was convinced our order was forgotten or just overlooked completely. Having already paid for both bagels and finishing our drinks, we were so upset we actually left without our paid for food because we wanted to be on the road and no longer even wanted our food from an establishment that is so disorganized and ill managed. Again, it was busy and there were a lot of orders but there seemed to be a sufficient amount of staff to handle it and moreover, our order of a non toasted bagel and toasted bagel should've been a grab and go ordeal. I was ready to leave after 10 minutes but my kindhearted boyfriend held on until 20 when we were both disgusted. Go somewhere else for your breakfast fix, because this is definitely not fast food. read more

We stopped here on our way home to get a cold coffee. Unfortunately, or maybe after reading the other reviews fortunately we never made it inside. There were three people including an employee who were camped out in front of the door smoking. One was lounging against the piling with her feet stretched out almost in front of the door. Not a very appetizing welcome for a donut shop. read more

If you ever want to experience hell before you die then this is the place for you. Yelp should change their entire system and allow for negative stars to be given solely due to this Dunkin'. Currently investing in a billboard to say "DO NOT STOP AT THIS DUNKIN" to save everyone from this experience. I promise you I'm not exaggerating when I say it's literally the worst Dunkin' in the world, I mean I'm actually writing a yelp review for it so yeah it really is that bad. Waited an hour for an order I didn't want because they ran out bagels to then be told 15 minutes after waiting that they're also now out of English muffins (that I replaced the bagel with) and that they have to use a croissant now but still waiting 40 plus minutes for it to "cool off" because it's too hot. My coffee's gonna be cold before I even get the rest of my order. But on the bright side if you're looking to waste an hour of your day or write a yelp review for the first time in years then this is definitely the place for you. Update finally got my order that I already didn't want for it to still be wrong. read more

Don't come here, they messed up my order and he bagels I did get had hair in them. The donuts were also stale and tasted similar to cardboard with frosting. read more

Ordered my food and had to repeat my order server all times. Wanted the featured breakfast sandwich and was told I would have to have it on a bagel even though it comes on a croissant. I was happy to switch my order up to be nice. There were only two cars ahead of me and I had to wait over 10 minutes to get to the window, just to be told the type of bagel I requested, they were out of - I had the choice of a blueberry bagel for the omelette sand which i ordered, mind you it is their featured sand which. Why they thought a blueberry bagel offering for the type of sand which I ordered was beyond me. At that point I looked at the unapologetic workers, through the window I saw unhappy workers, a disaster of a work space and dirty floors. I decided not to purchase anything that day. I immediately lost my appetite. And will not be back. Isn't the first time I've been here and been told they were out of something. They need to keep their food in stock. Otherwise their falsely advertising what they have for sale. read more

The slowest dunkin donuts in the world. I waited 20 minutes, no joke for my order which was not much. If you are coming fr the outer banks, avoid this dunkin donuts at all costs. read more