I gave a $10.26 my bill was $6.21. What should my change be? $.05, no that is not what I received. Fascinating. Time for staff to return to Dunkin' Donuts University? Food is good. Coffee order was wrong. I asked for Decaf and got a Large Caffeinated Coffee. Staff product and soft skill training might be useful. Remodel has been underway. read more

Dunkin' - Order was not quite correct. - Donuts Near Me - Dubuque, Iowa

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Let me start off by saying, the staff is not the issue here, they were clearly understaffed, two people working mid morning afternoon on a Sunday. Waited in drive through line for 50 minutes just to get a luke warm coffee and cold soggy food. I was unable to cancel the mobile order as soon as I saw the line because this is not a first time experience. I would just say if you're in a hurry, don't stop at this dunks. read more

The staff doesn't treat customers with respect, they are the slowest fast food restaurant in Dubuque. Each time I go there I order the same thing but they manage to make it messed up every time read more

Usually a 4 nice staff, but under construction , so extremely limited today is 3/4/24 so should be completed sooner than later, so I won't let it Change my opinion, just know EXTREMLY limited menu at this time , it seems to be temp.due to construction .. I'll update when they fully re-open. read more

every single time we get food here the order is always wrong. today we went in order a sandwich, was incorrect, drove all the way back from home just to have them give us the wrong sandwich again when we made it clear what was wrong and everything to be cold. if i could give 0 stars i would. read more

Can you please explain to me how it takes 45 minutes to go through the line. And what's funny is the lobby is closed again so how does it still take sooo long to get a coffee. If I go to chick fil a. It takes me 5-10 minutes to get food. Full meals. This is just crazy. read more

Dunkin' - the reflection of a car in a rear view mirror - Donuts Near Me - Dubuque, Iowa

order ahead for pick up still wait 30 minutes in line and have watered down drinks when you pick up. Happened twice. Stick with starbucks!

Not typically one to speak up about these things - but do you think maybe the employees could at least say hello in the drive thru? This morning was one of multiple times I pulled up to the drive Thur window, said hello, and the person at the window didn't say a single word to me the whole time. read more

A shiny new store that hasn't been open long. I hate Dodge Street because there is too much traffic for the design of the road, which means DD has a perfect location! Eastbounders, on their way to downtown for work, have easy access to get in and out for donuts and DD's coffee. DD's coffee, by the way, is loved by a lot of people. I don't happen to be one of them, I find the flavor a little off, but that's my personal taste. Not to mention, DD is one of the last places that offers a French Cruller that is made with enough eggs and enough air holes in it to make it tasteful and light. I'll be back, next time I'm in town. read more

Dunkin' - the exterior of a dunkin donuts restaurant - Donuts Near Me - Dubuque, Iowa

Worst experience ever today! I'm already having a supremely bad day and they just made me wait an extra 10 minutes for the one thing that makes me feel better. By employees talking out the window for 10 minutes while there's a line. If possible I would give them zero stars today! read more

Dunkin' - Ppl holding up the line talking out the window for 10 minutes! - Donuts Near Me - Dubuque, Iowa

Love dunkin but this location. i asked for my normal drink n i got straight iced coffee. get this location some help.

Great coffee! And always happy to give my daughter a big glass of water for free! The workers are always friendly and efficient.

Since moving to the Chicago area and experiencing the greatness that is Dunkin' Donuts, I've been a little sad when I couldn't get my fix when I was back in Iowa. This Dunkin' location fixed that. I was in Dubuque on a Saturday morning and couldn't resist stopping by since I was right next door at Milroy's Tuxedos. Of course, it was easy to convince my fiance to go since he loves donuts. The parking lot is set up kind of funny with the drive-thru but there were plenty of spots available. The driveway is right after the turn from the stoplight so make sure you know where you are going. The employee was very friendly and did a good job taking our order. We both got iced coffees which is my favorite drink at DD. They were awesome and the donuts were delicious too.. I'll be back the next time I'm in Dubuque! read more

Don't let the name fool you. DD is all about the coffee. Don't get me wrong. The donuts and Munchkins are pretty good too. The sandwiches and bagels aren't much to get excited about. The coffee, however, is amazing and worthy of all 5 stars. The staff at this location is friendly and efficient. The inside always seems to be clean and in good order. Most of the time, they have everything in stock. They also have a great rewards program and this week they had customer appreciation week where the coffee was free all week! Hard to beat that. My favorite cup of coffee in Dubuque...or anywhere else for that matter. read more

The coffee I had tasted worse than mud. Very strong and bitter. But the donuts were awesome! Which took me by surprise. After all I originally came here for the coffee. The place was kept clean. And the employees did a great job! Friendly service and they didn't waste any time with my order. If I decide to stop by again, I'll have milk and donuts. read more

I'm just wondering if my bagel minis are suppose to be frozen and oh yeah I said ENGLISH MUFFIN not a croissant

Longest drive through i've ever seen they also make food worse than any place i think i've see as well. all around terrible slow and not worth it just go pay double at starbucks across the street . read more

I got a coffee which was good. Then my boyfriend got a French vanilla cappuccino. Which it usually tastes okay but this morning it was terrible! And I mean TERRIBLE! read more

Workers seemed to have limited understanding of the menu. The manager women seemed a little cranky with her employees. They were soooooo busy. Line out the door and drive-thru line was so long. The electronic menu wasn't clear. My friends order was way messed up. read more

Oh. My. God. This dunkin just made mine and my partner's day! We pulled up to the drive thru and were welcomed with such a bright personality and a warm felt "Welcome to dunkin, what are you drinkiiiiiinnnnggggg?!" My partner goes "I want a medium iced coffee with buttercream" (very confidently). I was like it's butter pecan. He said "yeah that" Elsa's response was "do you want cream and sugar?" But you could tell she was laughing because well who wouldn't. It was so pleasant to get that feeling through a drive thru. Elsa definitely threw us off with how awesome she was through the speaker of the drive thru. You can tell she really cares about her job and customers that come through. She was very polite through our order. When we pulled up to the window we went to pay with Apple Pay and she accidentally closed it. So we got it back open for her and we were laughing with her about it. We were just having a really good time with her, even though it was just a few minutes. She even jokingly asked if we could adopt her because she loved us, which means we definitely helped make her day too. And we said of course we would adopt her as long as she likes dogs because we got 3 of them. She said she does and then asked if we were together and we said of course and she wished us happy pride! She definitely made a great impression on us. Now with our order, it was fantastic! These coffees really SMACKED! They were honestly some of the best dunkin we have had. We order the butter pecan and French vanilla iced coffees with cream. I would suggest asking for Elsa! She is absolutely amazing and definitely has great potential and great spirit. If Elsa ever sees this, we would like for her to know to keep her bright light shining and that you're amazing! #ElsaFromDunkin' read more

First, I am so excited to finally have Dunkin' Donuts in Dubuque. I am their biggest fan: there's really nothing better than Dunkin' Donuts coffee. Today, they got my order wildly incorrect but in the end I find myself appreciating them even more. They are a new crew; mistakes are expected even, to some degree, acceptable. What was unexpected was the graciousness with which my complaint was received. They were quick to not only fix my order but refund my money and genuinely apologize for the inconvenience. Every business makes mistakes, but I so appreciate a business that takes responsibility and corrects them with humility. It doesn't hurt that the coffee is really good too! read more

I recently traveled cross country, I can't begin to tell you how glad that I am to be back in Dubuque to the DD that I come to every week. I had the worst experiences, orders being wrong. Cup sizes being so small, drive thu's taking for-ever & it's still wrong. Kudos to the Dubuque Staff, even with the new people you are far more efficient than most cross country. I missed my DD staff! read more

Very unorganized work area, dining room was filthy. Never gets our orders correct. Sandwiches such. Coffee and potatoes are the only good thing at dunkin. read more

Doughnuts are great, of course, but customer service is AWFUL. My own order was taken by a worker who obviously had better things to do. And I witnessed both of these situations in one visit: #1 - A young man was ordering a sandwich. As he is ordering, the clerk interrupted to ask if he wanted sauce on it. The young man asked if he could get it plain. The clerk replied in a very sarcastic voice - That's why I asked you. Completely uncalled for. #2 - A different young man went back to the counter with a coffee cup that was cracked and leaking hot coffee on him. The woman behind the counter looked at it and rudely told him to "throw it away then" and turned her back. He just stood there obviously surprised by her attitude. She turned back around and saw him still there and said "I told you to throw it away" like he was a naughty child. Only after he did that did she make any move to replace his coffee. I won't be going back anytime soon read more

Occasionally the staff can be rude and cold. The specials during happy hour are great. It is a guilty pleasure of mine and so I go often during happy hour!!! read more

Have to admit, I don't get it. They're always sold out of everything, even early in the day, and being totally honest, there are MUCH better donuts and a thousand places to get a good cup of coffee that aren't a congested traffic nightmare. Save the headache. read more

Its sunday morning 10:45... i asked for 1 blueberry cake and 1 boston cream donut and a cut of decalf. I got an almost cold COLD decalf and no blueberry ....In the past the coffee has been luke warm but today was beyond that. IM DONE GOING THERE. read more

I was so excited to see this drive thru coffee option come to Dubuque, but they just can't seem to figure out how to run a drive thru very well. The line is ALWAYS at a complete stop. I don't know if it is a management issue or untrained staff, but I have given up. Platteville, WI drive thru rocks! They are like a lean mean machine. read more