Just to let you know, this is a wonderful Dunkin' Donuts. The staff there is very considerate. They make a wonderful Chai tea, and they go out of their way to be solicitous to their customers. They remember the repeat patrons faces, and they are so kind. If someone hasn't been in for a bit they notice, and when they return they are amazingly nice, making you smile from their kindness. I want to thank the staff for their warmth today, I saw how they responded to my daughter, and they do a lovely job. Thank you. read more

It took 45 minutes to get a breakfast sandwich it was outrageous and there's still no sign of my food anywhere I thought Duncan was supposed to be your food and leave. read more

The food is cold the music is loud and they always get my order wrong also the workers there are very rude and ignore you

Located along the Lincoln Highway, it like this location for easy pickup and good customer service. Friendly staff. It's tough to get in and out of this otherwise nice location. read more

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I ordered a bagel with strawberry cream cheese, but they gave me one with regular cream cheese. I went back, and they removed the regular cream cheese and put the strawberry cream cheese on it instead of making me a new bagel with strawberry cream cheese. Didn't apologize for the mistake they made and looked at me like I was the problem. These people are still living in back hometown in India. Lmao read more

good and standard dunkin. never had a bad experience at this location. good coffee as usual.

Beware!!! Yesterday I ordered 3 shots of espresso over ice with oatmilk (as of 3/2025 oatmilk shouldnt be an upcharge) and he kept saying, "So a latte?". No, sir, iced espresso. It showed $5.64 on the screen. When I pulled around they charged me $9.30!!!!! I went back, because I was sure it was a mistake, and he told me it wasnt. I asked if he could have just charged me for 3 shots of espresso and he said but he'd also have to charge for the oatmilk and the CUP!!! Today I went to a different location and ordered the same thing and they charged me $3.99 for a triple espresso. That's it. This location charged me more than double! Ive ordered this same drink 3 other times this summer at different locations and none were over $5.50 or so. They ripped me off! Avoid!!! read more

Only thing that will help this place is a closed sign. Stood in store for 10 minutes and left without any service. Drive thru people are rude. I drive to quarry road before this place read more

came there ordered food asked for a bagel toasted well done they put it in a microwave and it's like rubber bacon is raw egg. They put egg on it. I could literally take the bagel and play with it like a bouncy ball. That's how much it's like rubber because they want to put it in a microwave and not in the toaster, they don't even have a phone to answer their phone stay away read more

This used to be my favorite Dunkin'. Sad that now the man at the window is rude and they haven't opened the inside since 'safe at home'. A plus, sandwiches are cooked through. read more

Never has donuts third time getting my coffee wrong ! Service is very slow and donuts has very little filling

Service is slow, restaurant is dirty and both bathrooms were closed. They made no apologies.

Consistently poor service. I order through their APP ordering the same thing, iced coffee with more sweetener and less ice. I always get iced coffee with NO sweetener and EXTRA ice. Like 4 out of 5 trips. My bad for continuing to go there expecting a better outcome! read more

If I could give 0 stars, I would. This Dunkin' intentionally makes expensive drinks (like with the cold foam) WITHOUT the thing that makes it expensive, yet still charges full price. They try to get around this by taking off the stickers and making you think you ordered it the way you got it (yet when you have already paid for the more expensive drink). If you have to go here, TRIPLE check that you got what you ordered. This is such a crooked place. Will not be returning, and you shouldn't either. read more

I ordered a vanilla latte. When I got home and sat down to enjoy it, one sip told me it was a mistake. It was plain coffee with oat milk. I returned to the store to get the correct order and really felt for my inconvenience I was owed an additional something, free drink maybe. The person at the window insisted that getting the correct drink was fulfillment enough. I had to make two trips and at the price of gas, I do not agree. No manager was present. I filed a complaint online and the reply said they would respond in 48 hours and it has been 72 hours and counting and I have not heard from them. I recommend you check your order before leaving the window or better yet, go somewhere else. This is a horrible example of customer service in so many ways. read more

Worst Dunkin experience I've had. Ordered to go, and waited and waited. Receipt was still in the printer. Finally I went to the line and when I got up I told the gentleman I had a to go order and he didn't even look me in the face and didn't say anything to me. So I waited and waited then he places the coffee on the front counter not the pick up counter without the receipt? I asked for the receipt, waited then left. read more

Drive thru service is perfect so long as you get the right guy. Otherwise check and recheck your order cause they won't

Never going to this dunkin' again. One time my brother and I came here and ordered 2 frozen coffees, only to find out that after I drove away there was blended up pieces of plastic in both of our drinks, so we had to throw them away. Today I went there and drank about half of my coffee only to get a fly in my mouth that was buried inside of my drink. Almost threw up all of my breakfast and poured the rest down the drain. Clearly they don't pay attention to what they're doing and have some violations that come along with being careless. read more

Coffee is so-so, but luckily they offer an extra large and are open 24/7. Staff is pretty much not interested in you in any way, but at 5:30AM, I am usually not in the mood to talk anyway. Food is pretty much processed whatever, but every now and then, I don't mind getting a bagel with cream cheese or bacon/egg/cheese on the way into work. Mostly so-so place, but you can't beat the hours. I usually choose Wawa, but the drive through is nice. read more

I wouldn't give this business any stars. Minimal hours and rude personnel. I now refuse to go there, even when they happen to be open. I've been through the drive-through, thinking I got lucky, and not once has anyone been friendly. I will not go back. read more

Fast service, order is usually correct and staff is friendly. A good Dunkin' Donuts for the area read more

Dunkin' - Dunkin' Donuts Lincoln Highway next to Verizon wireless - Donuts Near Me - Downingtown, Pennsylvania

This is the worst dunkin I have ever been to in my entire life! They take FOREVER to make any coffee or get any food item whether you are in the drive-thru or not. They also almost always mess up my sandwich no matter now I order it. If you ask for something to be left off, it gets put on, sometimes extra. If you ask for something to be added it never is, but you get charged for it alright! A smile, a hi how are you and a thank you aren't very hard things to give out but it would seem they are ALWAYS out of them. I would recommend eating broken glass before going back to this place again. read more

Went for a mocha latte. Big mistake. Stick with the coffee or a donut. And they need to work on the English. Very hard to understand!

Do NOT GO TO THIS PLACE! They are horrible, they are rude, they snatch the money out my hand, and they don't understand common sense. I will never come back to this place as long as I live!!!! #boycottdunkindonuts read more

I go here all the time and change up my order consistently as I usually am ordering for multiple people. They have never gotten my orders wrong (knock on wood). Not very nice or personable employees, but the service is fast and I think they try. read more

Dunkin' Donuts is the place you go to if you don't actually like coffee and you just want your coffee to taste like something else. It tastes like coffee flavored milk. Even the black coffee is weird. Donuts are pretty good though not gonna lie. read more

This is a good restaurant. One of the few places where they don't mess up orders. Quick service too. Visit here several times a week read more

I always go every morning to this Dunkin' Donuts to get jelly donuts because I love them but they're the manager and the associates everyone there is very nasty they speak to you rude they tell you we don't have it and that's it and I don't appreciate being talked to that way and this is all the time they have an attitude with people they act like we are bothering them when I just want what you guys are serving I want a doughnut and they are rude as hell and I'm not going back to the Dunkin' Donuts thank you read more

Great service! My coffee was made perfectly with exactly the amount of cream I wanted. Gave my son free munchins . So nice! I was paying with a gift card and had no cash, but they will be getting a very nice tip next time I come. read more

I have never gotten an order right. I asked for a hot coffee and get two iced coffee. Sometimes no sugar sometimes 5 lbs of sugar.

Best Service/Caramel-Iced-latte around! I have been to multiple Dunkin' Donuts in PA and this branch/location is the ONLY place that gets my coffee orders right, including Caramel-Iced-Latte; my favorite!! Also; they truly know how to move a long drive-through line. The employees are very polite and know their stuff read more

This DD is the only one who makes my iced coffee perfectly! They remember frequent customers and are super friendly.

Got to the drive thru at 9:44 and left by 9:47 with 6 drinks, 5 breakfast sandwiches, a coffee roll and munchkins. Never been done before.

Wow. I went in today because the line for the drive through was too long and I was in a very big hurry. I walked in and there was a guy mopping. He shot me a dirty look for what I assume was for walking across his clean floor. I stood at the register about 1.5 minutes or 2 minutes and loudly asked if I had to go through the drive through for service. The manager informed me I "had just gotten there". There were about 10 employees cleaning but no one would make eye contact. The rude manager went to the back and got the slowest worker he could find I assume. He took my order and stood there for another 20 seconds or so before asking if i wanted anything else. i said no and handed over my card. he looked at it for a bit before running it and handed me the slip without a pen to be signed. All I wanted was a sandwich. I know it should take 3 minutes at the most for that with so many employees and no customers inside. IT TOOK 8 MINUTES FOR 1 SANDWICH. 8 MINUTES! Its a shame i just moved here and I would have been a daily customer but rude slow people do NOT get return service from me and I suggest you find another one as well. If only we could give negative amounts of stars. read more

Went there on a Saturday night at 9:35 PM have signs on the door that says they're open till 10 PM and they are closed the last couple of years of customer service is gotten worse gone from the fast customer service to slow read more

Im very confused with such a low rating i go here everyday to the point they know my order the staff is so nice and rarely messes up my order they always look put for me when i go throwing in a extra doughnut here and there way better then the one in parkesburg read more

I will NEVER go back to this location EVER. If they get your order right you're lucky. plus a Manager had no idea how to ring up my iced coffee. Really a manager? When I told him how to do it he told me to shut up. I'd rather go out of my way and go to Parkesburg. They are always fantastic.. This location should just close read more

On my morning commute the drive through is always packed... The staff does an amazing job of clearing quickly with their precise order taking and hasty service! Sweet tea lemonade is amazing there. read more

I just left their drive through service, and even though they asked me 4 times what I wanted and repeated back my exact order, they still managed to screw it up. So frustrating! There is a huge communication gap between the microphones and the accents, its amazing anything comes out right. read more