Service was fine. They gave me my food cold like it tasted like ice. I've never had that happen to me before. Would not go back.

Literal shit show, shitty attitudes and shitty service, they'll even touch your donuts with their bare hands after taking a shit. :) but if you come here good luck idk tables are dirty and sticky, along with chairs and floor. Place is disgusting looking and not taken care of. read more

Dunkin' - Shit all over table and floor - Donuts Near Me - Columbia, Missouri

This Dunkin' Donuts literally stole our money. My fiancée and I ordered online. The workers said they couldn't find our order and we could order it again. The would not give us our money back or remake our order without paying for it all over again. The claimed the online orders went through corporate and they had no control. The workers told us we would have to request a refund from corporate and they couldn't refund us or remake our order. We will never come back. read more

Was beyond excited when we heard Dunkin was coming. So disappointed every time we got our donuts. We hadn't been since they opened because it didn't matter what time of day you went, you're sure to get donuts from the day before. Well, nothing has changed. Donuts are supposed to be made first thing in the morning. Any left over should be donated. If you can't do that, you shouldn't be in the donut business. Seems after several years, THIS Dunkin' Donuts is NOT in the doughnut business. The corporate office needs to step in because this Place is taking advantage of our great town and the people who live here. read more

I am writing today to compliment the wonderful young man, Jason, who works at the Dunkin' Donuts on Rangeline Road. He is always so helpful and courteous! read more

Most times it's great but today I got served the wrong drink and when I questioned it the guy laughed in my face... maybe he's new, maybe he's just awkward with confrontation but that's not how you treat someone. The munchkins I got were also burnt and didn't have the icing on there... this was my regular location but I'm never going here again after this... read more

As someone who used to be a daily dunkin drinker, the dunkin locations in Columbia are so disappointing and disgusting. Staff are extremely rude and will make you wait because they're playing on their phones, drinks are consistently wrong, espresso and coffee are stale or watered down and the interior is absolutely disgusting. I recommend going literally anywhere else for coffee, even a gas station coffee would likely be cleaner and taste better than this and at least you wouldn't have to deal with the stuff. read more

Dirty unkept dining room Very very slow service. Appears that there is a real lack of training I haven't been to b&r for years now I remember that the ice cream is not too good read more

Called to try and place an order for an upcoming event. Instead got hung up on. Going somewhere else and recommend everyone else to do the same read more

Very rude girl at window. Got our order wrong. Neither one of us drank our drinks because they were disgusting. read more

Dunkin' - Is the hazelnut even suger free as requested? They forgot the cream in mine as well. - Donuts Near Me - Columbia, Missouri

Had missing items from my order. No one picked up the phone. I called twice. Where is management?

Only 3 people there not doing anything but talking when we come in. And now apparently they charge $1 for ice cream cones if you want ice cream at the Baskin robins/Dunkin. The place looks the same but they dont have very many ice cream flavors anymore. read more

The service here is horrible. Who I imagine is the owner or manager is impolite. I normally just get a 3$ ice coffee here because they can't seem to make any other drink; but I gave them the benefit of the doubt and ordered a Carmel latte... I was drinking straight Carmel setup the entire time it was horrible. Not the mention when I was handed the drink the cup was wrapped in napkins.not to keep it warm but because the outside of the coo was coated in syrup. read more

By far the slowest, untrained staff at a Dunkin' I've been at. This dunkin never has the specialty flavors and even when they do, they can't make a tasty iced latte. Drive thru staff do not have warm or welcoming tones when conversating, always come off as though they are perturbed to be there. This is the 4th time I've had to sit and wait for an order that was messed up, and frankly, not sure I will ever come back. Highly disappointed. Was very excited to have a Dunkin' on this side of town. read more

I've been back twice since my initial visit, and as a veteran of 100s of DDs for over 20 years in New England and Charlotte, NC, I can see where their problems are. First: Staffing. In NE, the staff are trained in teams in order to anticipate high volume periods. This store doesn't reflect that experience and it shows. The line was almost out the door at 7:15 AM with one person behind the counter and 3 at the drive-in window. Not a good mix. They are sacrificing their counter service for drive through. Bad move. Why? Missourians don't see a lot of drive through coffee. They're used to coming inside places to get it. Build your speed and customer service, and they will come. And come back. Slow at the counter? You're pissing off more than half your business. Slow at the counter and they won't bother with the drive through. This happened the same way in Charlotte. Note to Dunkin Donuts: train your franchisees better! Second, don't serve watered down coffee. I drank it anyway, because I was desperate. Why did I get it? Because he had the first cup under the brewer to get it to the customer in front of me faster. When you do that, the rest of the pot tastes like crap. Bad training. Third, I asked for a dozen assorted, and even said that I was introducing Dunkin Donuts to people who hadn't had them before. What did he give me? All the types of donuts they don't sell a lot of: plain, plain chocolate and chocolate frosted. Really? read more

Both times I have been there recently, the attitude of the person at the drive up was horrible. Went back this morning and things were even worse. First the cost of my order was mistated and the person behind the window acted like I had made a mistake when I tried to pay with correct change. Secondly, when my wife began to eat her donut, she found a long hair in the middle of it. I will never return to this location again. Probably should be closed. read more

workers were not with it and scammed me of a sandwich. They also forgot my straws.

Horrible service! Lady yelled at a young lady for grabbing her food. And jerked food and drink out of her hand very rudely! The young lady was almost in tears! I have never seen someone ever treat their customers like that. Absolutely unacceptable. Employees need to be evaluated at this specific location. I personally will not be back ever again! Very disturbing that your employees can treat people this way! And still have a job! Horrible! And I will be sending an email to corporate right now! Absolutely unacceptable behavior! read more

This location is so incredibly rude. I've been here maybe a dozen times and have only ever had one somewhat polite/nice person help me. Today I placed a mobile order for the first time and they didn't have part of our order- the donuts. The person at the window tried to be nice and say sorry they do quickly in the mornings and the person behind him (I'm assuming the manager) told us not to order them anymore. Yeah... I won't make the mistake of ordering donuts at a donut shop again, thanks! Also we were told they cannot refund the items we didn't receive and could only have an exchange even though we didn't want anything else. Normally our order is wrong/ mixed up and given other people's orders. I don't really know why we keep coming back to this location. read more

I order 2 or 3 boxes of donuts ahead of time for my office on occasion. The donuts are consistently good to great and always fresh. When I forget to call in the order and stop in with no notice, the order is filled promptly. I do like the sausage/egg/cheese croissant too. I am also a big fan of Baskin Robbins ice cream...and they have 20 flavors at this location. read more

Ke-Chan served up a healthy scoop of coconut almond ice cream -MMMM GOOD!! Recommended by one of the servers (I forgot her name). TASTY!! Great atmosphere - happy employees, seemed glad to be working there - great to see. Definitely recommend. There were several people there when we walked in and several coming in when we left. Washed my hands there and bathroom was clean - big + for that. Good experience. read more

food was solid service was no bueno. Lady who took our order seemed like she wanted to put a knife to her coworkers throat.

Waited for a little bit for the workers to look at me and ignore me. Ended up walking out without my order being taken. Go to the one off of Range Line instead of this one. read more

By far the slowest drivethru in all of Columbia. They have no idea what they are doing. Almost always get your order wrong and take forever. They need new management it seems as the staff have absolute no training it appears. Most of the staff are rude and dismissive with questions. It is the worst coffee shop in the entire city. Avoid at all costs! read more

Good coffee....poor service. Went there Saturday and Sunday morning. Both days unfriendly staff at the counter emanating 'I don't want to be here' attitude. read more

The first time I went to Dunkin was on free donut day and I ordered a basic glazed donut. I waited until I got home and heated it up in the microwave which made it taste soooo much better then the cold bite I took in the car. I went back a second time and my boyfriend (who tried to get a long john for the third time, but they were out again) got a donut with chocolate icing and sprinkles and it was pretty terrible. We didn't heat it up this time so that could've made all the difference. I also got a scoop of Oreo ice cream from 31 Flavors and I might as well have gotten vanilla because it was pretty flavorless. There are plenty of better places to get a small dessert in Columbia, so I'd definitely recommend a Sonic shake and a Hot Box cookie over anything from the Dunkin Donuts/31 Flavors duo. read more

This was our first time in a Dunkin Donuts & despite the near cult following, this was just an unimpressive corporate mess. If I wanted a powdered hot chocolate & coffee confection, McDonald's can serve that up cheaper. It was undrinkable. If I wanted still frozen hash browns, I can find that in the frozen food aisle. If I wanted to get overcharged for something I didn't even buy, I can find a pawn shop or a used car dealer. If I wanted mediocre service, I can find that at any of the other myriad of fast food places. Bottom line, I want be back. read more

Very rude costumer service at drive through. If you don't want to work, fake it or go home!

Ordered a couple of bagels one with veggie cream cheese and one with plain cream cheese. I instead got some sort of berry cream cheese and one with barely any cream cheese at all. I drove back and let them know they messed my order up and asked if they could redo it but with cream cheese on the side . I then got yelled at by some young chick over the comms. I was certainly being pretty passive aggressive, but this wasn't the first time they screwed up my order. It was however my first time complaining to them. Only to be yelled at by some girl who was convinced she did my order right. Stay clear from this place unless you only care for donuts. They constantly fuck up coffee and bagels. read more

I would give 0 stars if possible. Rude employees and they didn't have half of the items listed on the menu. Plus what they did have tasted like dog food. America runs *away* from Dunkin'! read more

Every girl working in there was extremely rude. Waited 15 minutes for a smoothie, worst customer service ever. Will never return and would not recommend. read more

Consistently the same wonderful donut I remember as a child. My wife loves to get her K-cup stock pile. Great app that gives you nice perks:). This locale would be 5 stars if the line moved faster. I guess one must pay the price for a great treat. read more

Dunkin' - DONUTS! - Donuts Near Me - Columbia, Missouri

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We asked for a bagel and the man said no :( and then he said no when we asked for a donut :( I really got humbled, my ego was getting too big anyway. read more

This store sucks is it is always out of everything and doesn't matter what time of day you get donuts from there they always taste stale

I almost don't know where to start. Their problems are many. Yesterday, I waited 15 minutes for my large ice macchiato. While waiting, at 10:30am, the were 4 donuts in the store. Please read that again. In a donut store, there were 4 donuts in the glass cabinets! Today, my son and I went there like we do every Sunday morning. We ordered at the counter and WAITED 20 MINUTES for our 2 large ice macchiato. When we finally got them, they each only had 1 shot of espresso in each one. I felt cheated out of $10. I thought about asking them to remake the order, but I didn't have another 20 minutes to wait. I also thought about asking for a refund but I didn't want to get ahead of the other people waiting in line. This site is a train wreck and I understand the owner also owns the other Dunkin stores here in town. This review is about the Dunkin site on Rangeline in Columbia Missouri. read more

Of course it's the same owner running all three Columbia stores. Donuts are always sold out and never replenished such as the popular glazed donuts even in the mornings. Even if you buy donuts from them, they are mostly stale as if they have been sitting on the shelves all day. Last time I went in the morning, the shelves were mostly empty with no glazed donuts. I came back a few hours later (about 6 hours later) and the shelves still looked the same to me. The same donuts sitting there! I guess flavors no one wants or flavors they have to choose from because the other popular flavors were never replenished. This owner is ruining the Dunkin' Donuts franchise name by cutting costs at every corner. Exact same thing happened at the new Columbia location in the north side of town. You would never see empty displays and stale donuts at another franchise. read more

Owner does not care about this shop! Won't hire good staff! Took 45 minutes to get ONE hot cup of black coffee! Little to NO choice anymore!cant dine in due to staff shortage and his refusal to upgrade the store!!! Also hardly ever has icecream!!!!! read more

Love their coffee and used to work here but they NEVER make my iced cappuccino correctly it's all ice, never blended up. I pay $4 for a huge cup of ice. Always let it slide but I won't keep coming here if they're not training employees to make their espresso drinks correctly. read more

The people that work here are so mean. Such a terrible start to my morning, fueled by some of the angriest people I've ever interacted with. Never coming here again read more

Quick service, donuts always fresh. Coffee is good. Never ordered any of the breakfast sandwiches..I'll just stick to what Dunkin' is known for: donuts and coffee. read more