The woman who helped me was very positive and friendly! I wish I would have gotten her name. I stopped on a 2-day road trip to 1) use the bathroom, 2) let my dog pee, and 3) grab something to coat my stomach. I purchased my favorite Dunkin meal, the sausage, egg & cheese croissant. As always, it was delicious. The only way to go wrong with that sandwich is to burn it, which I have experienced, but not here. Again, she asked about my day and genuinely seemed interested. I'm glad I stopped here. read more

Dunkin' - Almost as good as Starbucks! - Donuts Near Me - Chester, Virginia

The people!! The service is awful here, and has been bad for years!! They all act like the customers are bothering them. It is a shame that they are like this. DD may be a good place to get food, coffee and donuts, but we'll never know if they don't want to serve you. I'll never go back unless something is done about this awful service. PLEASE FIX THIS!! read more

Fresh donuts.the donut were not fresh at all! The service was good and quick coming thru drive thru read more

we had was very nice and helpful and we ordered 50 munchkins and they got put into 2 x 25 boxes which are very convenient for me and my fat friend Lila who is seen in the photo. Who the hell flavor they were I gave one to my dad he spit it out outside immediately. Nobody like them obviously he hated us. he was also singing songs while picking out our munchkins and gleeking all over them like a boss. read more

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I'm in town every month to do a presentation at the local college down the road. Every month I get donuts for the group of students I'm speaking with. Today, I'm told that I cannot pick up the quantity (3 dozen) donuts through the drive thru anymore. I go in to order my donuts. Staff is shuffling like they are in slow motion, no sense of prompt service here. I'll take my monthly business down the street to Chis Filet. They at least welcome me! read more

This place was a travel stop and it was awful. Only one working bathroom and there was no soap and no towels or functioning air fryer. How are the employees washing their hands? I did an online order and regretted it be sise of the bathroom situation. This place was not. Clean at all. read more

Every single time I come to this location they are out of something even if I order something different. Today I went and I ordered on their app got there, and the location is closed. I'm tired of it so I'll continue to go to Starbucks across the street. Awful. read more

They definitely need to have more people working during the morning rush. The drive-through line is always super long. I went in with my child in a car seat and waited for seven minutes and no one attended to me. read more

I took a few months off from this Dunkin because the service was trash. They always get your order wrong, unprofessional and really bad attitudes. Tried it this morning for my simple coffee order. I had to repeat myself 3 times for an iced coffee. Then, as usual, the coffee was rancid and my order was incorrect. I won't give them another chance. I'd rather drive 8 miles away to the second nearest one by my house than ever go here again. Don't waste your time or money. read more

In the drive thru for about 20 minutes or more. Bread hard and over toasted then the cheese not even melted on my sandwich. On 95 now so can't turn back now. Can't eat this! A waste of my time and money. read more

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Slow and poor service. Every-time I come here it's by default because it's close and I don't want Starbucks. It's a sad representation of a Dunkin' Donuts. read more

Dunkin' - Extremely slow service and after you have waited 30mins you get your order like this... - Donuts Near Me - Chester, Virginia

TERRIBLE TERRIBLE TERRIBLE!! I would have rather given no stars. This Dunkin is DIRTY!! Bathrooms are disgusting and if you can't keep them up I am not eating your food. The women's bathroom had no toilet paper and the men's had no soap. Customers AND EMPLOYEES walking out having not washed their hands!!!! Dirty tampons and wrappers sitting on top of an overflowing trash can!! UNSANITARY!! I left the bathroom to get a juice and was immediately turned off after seeing a sign that said "Employees should not be drinking bottled juices, they're for customers ONLY. If caught, you will be immediately terminated. If you want a drink go to Wendy's!" I was soooo shocked by this! Dunkin this is how you treat your employees? They have to walk down the street to Wendy's for something to drink??! Never coming back!!! read more

We've been sitting in the line for 20 minutes now. If you look at the pictures, the line is going out onto the street. Is there a corporate office regulating this?! I've never seen anything like this before. Maybe you need to hire more employees. This is unacceptable. read more

Dunkin' - the reflection of a car in a rear view mirror - Donuts Near Me - Chester, Virginia

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Okay not much to review. I was craving an espresso. Usually I get that at Starbucks. But they are expensive. I tried Dunkin for a cost comparison. At Starbucks a single espresso is $2.05. A double at Dunkin was $1.30. It was very good. So I'm going there for my espresso for now on. read more

Only 1 guy working during rush hour... the one guy was very kind but I felt bad for him, no one should run an entire Dunkin alone while it's busy. Y'all need to hire more people or just close the store down read more

The filled donuts barely have any filling in them and the cake donuts are flat and thinner compared to other Dunkin restaurants. Also we just received blatantly poor customer service there. The girl at the counter took our order then took the man's order behind us. We just got donuts and one sandwich. The man ordered a shake drink and a sandwich next. The employee then proceeded to make the man's whole order first and serve him, then warmed our sandwich and shoved it to us without a word. We had time to observe the restaurant while we waited a d noticed the floor was really dirty, especially along the walls and in the corners and the kitchen area seemed overall unkempt. Outwardly Rude Service, Slow, Poor quantity and quality, not recommended, not worth it. read more

I came here today to get a PSL, it's never too early ;) but the new assistant manager Devin was so great to me and my pup this Dunkin has my business for good! He was friendly and had such a great attitude. Thanks for making our day read more

I attempt to come here when I'm early for class.. I'm talking 30-45 minutes early to my class at John Tyler, not even 2 miles down the road. I haven't received any coffee from here in months but I've been through the drive thru 3 different occasions and had to get out of line because I was going to be late for class. Yes, I waited 15+ minutes 3 times. This is also at 10-11AM on weekdays. I've seen people get so frustrated sitting in line that they go park their car to go inside hoping it will be faster- but THE DOORS ARE ALWAYS LOCKED. I witnessed this on 2/3 occasions I have been there. Just terrible. I'd pay for a $8 coffee next door at Starbucks than go to this location again. read more

How hard is it to screw up a cup of coffee! Extra cream no sugar. Not sure what I got. Taste like decafe with fake sweetener. WTF!

Staff is getting much better lately, only complaint is that recently I ordered ahead online and when I got my coffees they were all the wrong size. Ordered XLG and got large 4 of them. Didn't notice till I got home. This is the second time now and from the same person. read more

Went to this location this morning. Pull up at the drive through and a voice comes over the speakers and says we are closed. It's 11 in the morning. The front door said drive through only and then when you get there they say no. read more

Pulled up at 630... hours show it's open til 7pm. Told by the rude drive thru operator that they have NOTHING because they are about to close. Really? 30 minutes before closing you have NOTHING? Why stay open til 7pm then? Sadly this isn't the first time this has happened at this location. Between rude staff and poor stock/selection, not to mention low quality products this location is pretty useless. Close it like they did the Burger King and Friendlys until a business that values its customers can move in. read more

There confusing building made me miss their speaker by a few feet so I was never talked to at the menu speaker. I get to the front after already waiting 10 minutes to be told I'd have to wait in line again which is now at this point twice as long as it was the first time. As if making two iced coffees takes long to make. read more

11am. Out of everything bagels, Sesame bagels and the featured holiday donut. This is a constant issue, this location is trash, often messing up orders. Coffee never consistently prepared. The bacon snack was a joke with 4 small shriveled up pieces. read more

this is the worst Dunkin' Donuts I have ever been to in my life every time I come it's at least 20 minutes in the drive-through and they're always out of something read more

Went to get a lemon donut amd it was covered with halloween orange powder. Didnt take a bite until i got home and it wasn't lemon. Glad I'm not allergic to cream. This is what i got. read more

Dunkin' - Not a lemon donut which i ordered, this is some sort of cream. Smh!!! Look at the product and verify. - Donuts Near Me - Chester, Virginia

The donuts here have definitely fell to the wayside. They use to put an adequate amount of filling in their fresh donuts, but now you get a thimble full of filling and a dry donut! Instead of going there learn to make your own or go to Krispy Kreme for some fresh donuts when the "hot light" is on! This place is a waste of time and money. I heard some of their stores are closing, smart move! They need to focus more on producing a tasty donuts for what they cost. read more

i used to go here all the time in high school, but i just went and it was literally the best dunkin i've ever been to. so quick, so fresh, and the customer service was the best i've ever had. devin was so friendly and made it awesome! read more

Dunkin' - a person holding a box of doughnuts - Donuts Near Me - Chester, Virginia

Love me some Dunkin Donuts. The wife and I stopped in here for a quick bite to eat this evening and pick up a dozen donuts to go. This is the new store it's clean and the people are fast and friendly as a great place to get you some donuts or some coffee. read more

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Wow this place was built from the ground up and has been open for a month now. Still struggling to get things up and running. The line was long, but not because there were a ton of people. Instead the line was long because no one was getting served. One guy walked out in front of us. We waited it out reluctantly because my son wanted a donut and we were committed. While waiting a random customer asked for a rag so they could wipe one of the tables so they could sit down. We finally made it to the front. The cashier was apologetic. We ordered four donuts and one sandwich. They were out of the cheese for the sandwich and I sub for something else. We paid cash and they were out of pennies for our change. Understaffed and poorly managed is what got from my visit. Hopefully they'll pull it together soon. There's another exiting location 2 miles away. Plus side is the new spot has a drive thru. read more

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Around noon on a Saturday, I made an drive-thru order for a dozen donuts and four frozen drinks. After making my order, I was asked to repeat each item again, which made it seem like the worker wasn't listening. When I paid, the worker hardly gave me eye contact and actually seemed bothered to take my card. I was told to "pull around front" without any explanation of what was holding up my order or how long I was to wait. After about five minutes my order was delivered to me without any apology or explanation. The two workers who brought it were having a conversation and hardly noticed me, with one of them handing my donuts through the window as she looked away from me. The chocolate glazed donuts I ordered were not glazed. I left feeling like I was bothering the workers as they conversed rather than being served food. read more

Trash this Dunkin' Donuts is the epitome of trash. I've been here a couple of times and my drink orders are usually up to part but when I decided to order lunch and breakfast as I was in a rush for work and it was disastrous. On top of being backed up in the drive through and waiting on my order longer than expected they forgot a food item. So I had to walk out of my car to get it. Then when I got to work I noticed after saying no bacon in my sandwich I found bacon in my chicken sandwich. I then called the Dunkin headquarters demanding a refund and she told me to go to the store with my receipt for one. I did exactly that and faced an attitude from the head manager rather than any sort of apology. Never coming here again. read more

There's a lady at the drive thru who always greet you, despite the long drive thru line in the mornings. I always enjoy my hot coffee and 4 of the morning employees there. read more

Military personnel beware, owner stated D&D does not offer a Military discount. Only SHE does however " Owner states unnecessary discount". Denise active duty Marine & retired Army from said discount! Termed it as unnecessary discount! Greatly appreciate all our Military personnel avoid this D&D !!!!!!!!! read more

My husband and I ordered a simple bagel with cream cheese because they didn't have any everything bagels left. No big deal. They had to brew another batch of coffee which took a while which wasn't a big deal as well. Once they gave us our bagel my husband opened it find a breakfast sandwich. He opened it to the employee and actually touched the egg saying this isn't what he ordered. The employee wrapped it back up and served it to another customer! Thennnn I watched as the two employees conversed for 15 minutes as we were waiting for our bagel! We also got to witness the manger yelling at them because she realized the were not doing their job. Needless to say, if I wanted to watch a reality show of ignorant employees not doing their job and getting yelled at by management, ID go here. But not hungry. Because it will be about 30 minutes before you get your food read more

Possibly the nastiest Dunkin' I've ever been to. Garbages over flowing, bathrooms gross as well. The staff are rude and nasty. Was told rudely that I had to wait for worker to change toilet paper. Ok. But then go in to find pee all over the seat. Avoid at all costs. read more

So usually in the past, I haven't went to this location because the old manager was ditzy and there would be people packed in, i'm assuming, waiting in line or waiting for their food/drinks. But this morning, January 18, 2020 I went there and a very pretty young lady took my order, made my drinks, and made my food. I was in and out of there in 5 minutes. Not only that, but she made the BEST mocha hazelnut cold brew I have EVER had. I wish I would've brought cash on me to personally tip her. She was extremely kind, prompt, and she definitely knows what's she's doing! I hope management recognizes that they have a great employee on their team and treat her as such. On the receipt it said "Kaila S." I hope that's her name; I've worked at DD before and sometimes people would jump on a register with someone else signed in due to increase productivity, etc. So, Miss Kaila you truly made my day! Thank you! Yes, I am maybe being a little extra, but as a mom of a toddler, there's nothing better than an AWESOME cup of coffee! read more

I recently went to this dunkin, in Chester, Virginia. The service wasn't the best compared to other locations. The person who took my order had forgot that I had ordered a doughnut. As soon as I got my order, (which was a beyond sausage, egg and cheese on a croissant) I took a bite and found out that they had completely forgot my meat. I took it back and a lady happily took it back. It was about 5 minutes before I got it back. Overall, 2 stars read more

This is solely based in customer service. Cashier ignored customers, and had an attitude. Then, she attempted to memorize our order, and when failing to remember it, asked us to repeat it. read more

This Dunkins Donuts is the worst granted there are some nice ppl there but yesterday 8/5/2019 I order a sandwich asked the girl if she could check to make sure it's right because every time I order a sandwich it's wrong I heard the ppl in the back complaining so I get my sandwich feel in the bag okay it's on the right bread how hard is it to mess up a egg and cheese croissant I get on the highway open my sandwich and they have fucking bacon on it I don't eat pork and look at my receipt it don't say bacon on it I swear I think they did it on purpose I will never spend my money there again Wawa here I come and I will be calling corporate to complain read more