Worst Dunkin ever .. this people don't even talk to you ,, not even a good morning..super rude people..

seriously so rude messed up my order twice. asked them if they could just check if they had my order he said no then when i pulled to the window he goes oh i have it. proceeds to do this twice then tell me i didnt know what i ordered. ON TOP OF THAT MAKES ME DRIVE FORWARD TO GIVE HIS FRIEND FREE ICECREAM AND MAKES ME THEN REVERSE TO GET THE REST OF MY ORDER. read more

Good bagel with cream cheese - toasted just right, not too hard Good bagel with sausage and egg - again, toasted just right! Good hash browns - not burnt Good iced coffee - perfectly brewed! CON: The seating area needs a cleanup and wipe down. There are crumbs all over the table, chairs, floor! read more

I was in there with a friend having a quiet cup of coffee and a donut at about 5 pm. A worker started cleaning the floor and as he did he dragged every metal chair across the the ceramic floor.It was about 10 chairs making a horrendous, annoying noise and the requested we move while he cleaned our floor. I refused and hawked over us until we left.We couldnt hear each other while we were trying to talk. These people dont realize its the customer that supports them. The floor was clean anyway.Dumb and dumber!!!!Norespect for the customer. read more

Never shop here. You go shopping and they don't let you use the bathroom and everything tastes bad and you ask for almond milk and they give you regular milk. I was in the hospital for 3 days because of this place. 0 star, Never go to this place if you want to be healthy. read more

This place sucks, you ask for a glazed donut, they give you an old fashion, you ask for a coffee with cream and sugar, they give you just cream, they have a bad case of "I'm going to give you what I think you said you wanted.", you'd think they would make up with their lack of good service with being nice but no, just more people doing a job they hate. read more

I have been coming to this location nearly every day for years because of its proximity to my home. I have to say the service and quality has drastically gone down since they opened this location after closing down the one across the street. Their drive thru service IS THE WORST - there can be no one in line and it still takes several minutes for them to respond at the speaker, and even though I put in a mobile order and normally get the sane thing they STILL get it wrong. Their turnover is horrendous because almost every time I go there are different employees working. Usually the ones that aren't terrible for some reason don't even last. Now I'm not sure why or what the story is, but there's a good chance that they aren't even going to read the order when it's put in - today I ordered a pair of breakfast sandwiches with sausage, and even told my gf it would probably be incorrectly made, sure enough, there was bacon and both. Also the sandwich had eggs with MOLD on them. As for my drink, I ordered a latte with no whipped cream, as clearly stated on the label, but guess what? That's whipped cream. I don't know who in corporate needs to see this, but why do you continually let a shop like this represent your brand when they clearly don't care what goes on there? Fix this. read more

Dunkin' - A signature late with no whipped cream... FEATURING WHIPPED CREAM. Why? - Donuts Near Me - Carle Place, New York

Was in the area and decided to stop at this Dunkin Donuts for a doughnut and coffee. I am generally not a fan of Dunkin Donuts in general. But I was next door and decided to just get it there rather than going To Starbucks. Got 2 chocolate frosted donuts with sprinkles and a coffee. The staff were friendly and service was fast. The donuts were not as fresh as i would of liked but were ok. Would not go again unless i had too. read more

Dunkin' - Donuts Near Me - Carle Place, New York

Absolutely terrible service. I usually purchase an ice cream cake once or every two months. NOT ANYMORE. Always a service issue at this location. Long wait to cashier not knowing how to use the cash register properly. The latest 2 weeks ago was the best yet. A cake for Halloween was marked $34.99. It was handwritten and digitally labeled. After a long wait to pay, he tries to charge me $37.99. I tell him that it does not say that on the label. He says it's marked wrong. Marked wrong TWICE?!?!?! I could definitely had paid the extra $3 bucks. But based on the long wait, bad attitude.... I'm getting carvel cakes from now on at Stop and shop at Carle place. They're cheaper and you don't need to deal with the terrible employees at this specific Dunkin' Donuts. read more

I am always impressed with DD. How do you maintain the selection they carry and keep them in stock (at least most of the time.) This location does a good job. The folks behind the counter are always smiling and looking to help you make a selection, taste the various flavors of ice cream, etc... The shop is bright, clean and free Wi-Fi... You just can't go wrong, especially since the donuts are usually fresh. (Don't you hate when you eat the chocolate glazed and you know it's been there since the early AM?) I recommend Dunkin Donuts and definitely this location. read more

Dunkin' - Donuts Near Me - Carle Place, New York

While staying at a hotel in the area, I can appreciate that they have coffee all day, but sometimes you just need a good 'ol cup of D & D. I have been drinking coffee mostly with almond milk as of late, but today, I treated myself to my old school favorite French Vanilla with a pump of caramel and a little half and half. It is a nice treat that has great flavor and more often than not, I usually never get it exactly how I want, but this was one was made to perfection. I will definitely be stopping in while in the area. The staff were all so friendly as well, which is nice considering they are working on a holiday. Whether you celebrate Christmas or not, working on Christmas Day is not what you necessarily want to be doing. The store was also incredibly clean. read more

One of the best Dunkin Donuts locations I've visited in a while. Although they don't have a drive thru I still would come here over other ones in my neighborhood. It was very clean walking in and the staff was very friendly. I didn't have to wait long on the line to place my order and my food was made quickly. I also ordered 2 dozen donuts for my co workers and the woman actually took her time waiting for me to tell her which ones I preferred. That never happens or they end up getting an attitude elsewhere. They are located in a shopping center so they do get pretty busy but the place is clean, they're nice and efficient and the donuts I get are always fresh. No complaints over here. read more

Dunkin' - Package coffees, teas & mugs - Donuts Near Me - Carle Place, New York

This location prob has the worst customer service out of all the locations I've been to in my almost 19 years on this planet. Not only will they mess up your drink more times than they get it right, they will charge you for THEIR MISTAKE. Get a grip. read more

Always make my iced coffee great! Fast and easy service! Paying with the Dunkin App is great because you earn free drinks so often! read more

Dunkin' - This location always has the best array of donuts for any event! An easy go-to for an office party, or a birthday! - Donuts Near Me - Carle Place, New York

A negative star count, rude owner/Manager sloth slow never gets the order right. Waited 20 minutes on the drive through line

Aktar has a nasty attutude and does not give me fresh ice coffee and he told me not to come back and that is rude. The lady in the blue shirt kavita always hides or leave early. The girl megan mades my coffee perfect and she deserte a raise in salary. read more

Worst customer service ever! We ordered 1 vanilla chai through drive through ( had to repeat it several times as she never confirmed) - zero attention! She said she heard 2 and charged us for 2 as well. When we brought this to her attention- she mentioned I have already charged you for you 2 and I cant do anything about it. She claims she repeated the order for 2( she never did). If you make such mistakes, you either offer a discount or a gift card for the extra price charged. Zero fucks given! Next, while we are waiting for the vanilla chai in the car. Another person comes in drops some sandwiches from somebody else's order. Zero attention to what is going on! Highly unprofessional staff. They have their own gala time going in the kitchen and give zero care to the people ordering and waiting for their order to be delivered. read more

This Dunkin is 24 hours! Stopped in for a tea with a friend of mine who was craving a doughnut. I suppose because it was late, they were starting to meet their freshness expiration and my friend was given a second doughnut for free. I wish I caught the man's name who helped us - he was a sweetheart! read more

Me and my family are visiting from out of town and we thought to come here to get ice cream because Baskin Robbins is attached, we walked in and no one spoke to us and even when we did try to speak they still ignored us so that's on issue we had. Now for the other problem I have is the icecream, it was nasty and super soft to be honest and the sprinkles tasted stale or old I've never actually experienced that until now. I'd just say don't come here. It's kind of a waste of time and money and the workers don't care to greet you anyway. read more

This particular location is a DD/Baskin Robbins combo. It's typically busy as it's right off the LIE and close to the mall. A very large store, there are a lot of tables as well as a flat screen tv which typically plays CNN. My fiance likes this location as they do his iced caramel latte lite the way he asks for it---skim milk (you have to say it or they may get it wrong), light ice, extra caramel and no whipped cream. You may think that's easy, but you'd be surprised how many times it's been made wrong. The staff here are lovely, accommodating, and always get it right. The facility is accessible, including the restroom which is one for all mankind and is right in front of where you place your order...which skeeves me! read more

Came here for a iced tea with blueberry shot and the megan employee left and totally ignored me while i tried ordering. i tried asking for help but they just walked passed and ignored read more

I ordered a turtle cappuccino blast and got a cup full of ice chopped up with regular ice cream no pralines and cream no Caramell over half a cup of crushed ice and whip cream talk about upset I called the number listed for Dunkin' Donuts and it doesn't work so now I have to drive 10 miles because they screwed up a specific order I was asked multiple times what I wanted and still got the wrong thing read more

This Dunkin Donuts has a Baskin Robbins attached to it so I walked in here with an offer I got on my phone "buy one cone, get one free". I obviously thought you buy one cone of ice cream and you get the other free but the employee said you just get one cone free with a purchase of a cone, you gotta pay for the ice cream and the cone. I didn't know if she was trying to trick me or that's just how the offer worked. read more

Please be aware of a scam this location likes to pull. Certain employees will charge you extra for whipped cream on Drinks where Whipped Cream is already a default ingredient. This may not sound major but the inconsistency with which they do it, is. So some employees don't charge but others do. Please! I previously wrote about other issues plaguing this and other DD and Baskin franchises including stale donuts and lack of consistency when ordering a menu item. I have tried to handle this with corporate and not smear their name in a review but so far this is my second time trying to contact them and I am holding for 24 minutes. DO NOT ALLOW THESE STORES AND GHIS ONE IN PARTICULAR TO SCREW YOU OVER. You pay enough already to expect quality product and fair treatment. Do not let them get away with it and instead call them out when they are taking advantage of you, the customer. It's the only way they will change. 27 minutes on hold. Posting now. read more

This DD is a decent one. The place is always clean and they get your order right ( most of the time) I mostly go there after the gym for some coffee and a turkey sausage sandwich. Not a bad option of you are in the area. read more

Dunkin' - Donuts Near Me - Carle Place, New York

BREAKFAST PEOPLE: Look across the road. See the T.J. Maxx shopping center? See a place called J. & J. DELI? Go there instead of here. Why? Nice friendly clean deli with NICE PEOPLE working there. Why else? OK. This morning I got a huge bagel breakfast sandwich (bacon/ egg/ cheese) . $4.01 Same price as a small pre-fab chain store sandwich. It was delicious!!!! There was no line because everyone was HERE at Dunkin' Donuts. (A single donut is like $1.25 now! Rip-off!) read more

So slow! The drive thru is painfully slow. They are always bs'ing with each other. Took 10 mins to get an iced coffee and there is nobody in the place only a drive through line. read more

So slow !! The service is so slow . I don't know why , actually I do . They BS which each other and customer service is horrible .

If I could give a negative rating like zero stars I would, this restaurant on 5/24/19 was supposed to be open till 12. Ordered through the mobile app to pick up through drive thru. Go through the drive thru at 11:40 and nobody answers, go to walk in the lights are on and I see the employee and the doors are locked I look in and he sees me and shuts the lights off. I proceed to knock on the door showing him the app and order and he says to "go away" I call the number to the store it's out of service I email customer service not only do they refuse to refund me the $3 they tell me that to contact the franchise since they are independently owned..a joke. Completely disgusted. read more

Went to this dunkin donuts and ordered some of the most simple things on the menu and they still maneged to mess up. We ordered 3 donuts 4 drinks and a breakfast sandwich. I would normally not complain if just one thing was wrong, but EVERYTHING was wrong. They messed up the chococlate frosted doughnut for a vanilla frosted, they messed up the change and ended up having to give us more. They only gave us one messed up iced coffee when we ordered two and finally, they gave us the wrong breakfast sandwich. Aside from all that, the whole process took about 15 minutes. You will not be seeing us again. read more

This has been the worst one yet! I went through the drive thru and the employee wouldn't let me talk at all and kept rushing me to order ! When I got my order it was cold and nothing was toasted like I asked and they were just horrible ! read more

The female attendant behind the counter did not say a word. Very rude service. She needs to be retrained on how to deal with customers.

This is the reason you don't order Dunkin Donuts outside of Boston. First problem it's a baskin Robbins DD duo store. That should send up the red flags. I ordered my large iced turbo with extra milk only, and a cheese Danish. My coffee is handed to me rather quickly when I ask, is there a turbo shot in here, the kid inquisitively looks at me and says yeah. By the time I reach my car I realize the cup isn't marked and in fact there is definitely no turbo shot. Not happy, but I'm still going to enjoy my coffee and cheese Danish.....or am I ? I get back to my hotel and open my bag it's some awful bagel twist, not sure how you mix up the two, but they figured out a way to. I've said it before and I'll say it again, dunkin donuts should be limited to the greater boston area..... Fuck the rest of these out of state ones.... I need to find a Starbucks !!! read more

BEING IN CALIFORNIA I MISSED MY DONUT THAT I GRAB ON THE WAY TO WORK. I have been having those wrap sandwiches with my favorite filled donut for this yr.and only put a pound .I believe that the coffee is as good as Starbucks which is very good . But you cant be a true NY experience with a Dunkin Donut Even when the service is from Mars you still can have more than you expected but a least that .Sometimes i go to that big chain that was a small chain from south when i am a way but i believe their donuts are the BEST! thanks! read more

This is my favorite Dunkin donuts! The people who work there are the sweetest. They have been taking care of me and my family for years. Food is always good, service is fast, people are friendly. Can't ask for anything more read more

Went tonight during the snow storm. The young man behind the counter was extremely rude and not accommodating. He said they don't have milkshakes and walked away from us without suggesting something else. Fire this man and I'll love that Dunkin' Donuts !!! read more

Been coming here for years but noticed on my last 2 visits for coffee and hot chocolate (last week and this morning)., both taste so watered down., i can barely taste anything ., that I had to add a pack of our own swiss miss when we got home, same thing with coffee, although we couldn't add anything to make it more palatable, i finished it anyways. I don't know what's happening to the management but its obviously doing a lame job. keep this up and you'll lose a lot of customers starting with me. read more

I have a lot of Dunkin' Donuts I pass on my way to work every morning... (4 to be exact along the route I take) and I've stopped at all of them, but this one I will go out of my way for!! Clean and efficient, employees here are always super nice. My order is always correct.. and the young girl who's usually at the window who hands me my coffee is one of the most pleasant people I've ever come across. She makes it a wonderful customer experience, she smiles and laughs, she has a warm greeting and has been very personal even when they are backed up and busy she explains calmly what is happening. It's a joy to see her face in the morning and her "have a great day, happy Friday!" This morning put me in a great mood for the rest of my work day! And she's the one who inspired me to write this review! I even bragged to my friends who work in the area how pleasant the staff is here and how it's not a common thing at a drive through. Keep doing what you're doing!!! read more

the worst DD!!!! used to be great when it was located on the other side of glen cove rd. now it is awful! several weeks ago i went thru the drive-thru on a weekend night at 10:30. ordered 2 donuts and was told they are all out of donuts..."we are done with them" i was told. i said "you don't have any? what time do you close?". she said there were no more donuts and they close at 11. how can they have NO donuts at all??? went home and checked online and found it says they are a 24 hr store! sooo, today i decided to give them another chance. went thru the drive thru and ordered coffee and a glazed donut. got to the window only to be told there were no glazed donuts...this is at 3:30 in the afternoon! again i was told "we are done with them". who is managing this store? how does a store with 'donut' in it's name run out of donuts? i have never found this to be the case in any of the other local DDs. poor management!! read more