Not sure what's going on with this location, a staff changeover or what? There is one really sweet blonde lady that is always really thoughtful about allergies, but outside of her the rest of the staff is super rude, or... confused? There's a girl with wavy blond hair that rushes you through your order and speaks over you - "Is that all?!" And you get halfway through the next item you're ordering and there she is again "IS THAT ALL?", she just can't be bothered. Also, my husband always gets a large black coffee in a double cup, which historically he's never been charged for, and she charged him for an entire second cup of coffee... Not just a second cup so he didn't burn his hand, a whole second coffee? He doesn't mind being charged for the cup, but they've literally never done that before and then for a whole second coffee? Okay ‍ There is also a girl who's been there for a little while, she has dark hair and always wears red lipstick - she would rather be ANYWHERE but there and makes sure you KNOW it. She too interrupts and pushes you through your order... maybe she trained the blond girl? She's exceedingly rude. I have never had an encounter where she even remotely tried to be kind and I come through regularly. It's so bizarre! Today was the last straw though - my husband ordered me a large protein latte, to which they gave him an iced coffee with cream and flavoring in it? He tasted it and it was awful so he took it back in and they remade a medium, and when he clarified it was supposed to be a large, the guy just poured more stuff in on the top. It also tasted terrible so my husband just ate the money and left. The Dunkin at exit 14 is awesome. They have excellent customer service and the best baristas, so at this point we'll just go down an exit because it's not worth wasting our money at this location anymore. UPDATE: fool me once, fool me twice... rough morning and I was close by and decided coffee would make it better... tried again, used my free drink reward I'd been hanging onto. Literally got an iced cup of milk and flavoring. Coffee where? I may as well have just thrown my money/free reward out the window read more

Decent Dunkin. No issues except the coffee being too bitter. Employee was polite and service was quick. The inside was clean. read more

Dunkin' - Cold Brew with French Vanilla Syrup - Donuts Near Me - Canton, Georgia

See all

Was it warming up outside, my daughter and I popped in for a couple of frozen coffees. The sizes are huge compared to Starbucks across the street. They weren't busy and we were able to go right up to the bar and order. The employee was helpful and quick. Our drinks were delicious. The dining room was overall spacious and clean. The bathroom was less so. We wouldn't hesitate to come back. read more

See all

The lady at the speaker repeated "decaf" back to me when I ordered it but it doesn't say it on the sticker. Both the lady at the speaker and the window were very nice. I didn't realize the sticker until I got to work and they didn't give me a receipt to double check. I typically double check but my baby started crying so I left quickly. ): read more

Dunkin' - Iced Latte - Donuts Near Me - Canton, Georgia

Todo está muy rico pero los empleados están enojados siempre , y tardan más de 20 minutos para llegar entregar órdenes de 2 carros read more

Dunkin' - Donuts Near Me - Canton, Georgia

Coffee was good, but service was poor. The lady at the checkout window was very rude when getting our coffee. Would not return

The absolute worst place to go for any food or drink item, the staff there does not listen to you when you order last time I was there. I had to order four times before he finally listened to me. He kept getting the order wrong and then when he finally got it right and took my money then I was told they were out of plain bagels, as well as that we had taken the last croissant in the store. I then looked at the ticket again and found out he had overcharged me by adding a hash brown. I try to avoid this store as much as humanly possible unfortunately it's on the way to the interstate. I just wish they tried a little harder in doing their jobs. read more

Service always good. The atmosphere there is great, employees always nice and understanding

I went inside to order a medium chai latte with light ice. When I picked up the order 30% was empty. I asked you don't fill it up, they said no that's for ice. So they don't fill it up because of the ice factor. Shame on you. read more

Dunkin' - They won't fill it up because of the space for ice. - Donuts Near Me - Canton, Georgia

Terrible operations. Waiting super long. No acknowledgment that you've even been waiting. Then told that your online order is not ready, and also told my order was sold out. Even though they weren't sold out when i originally ordered the dozen donuts four hours earlier. No "...sorry, here's a gift card a free donut bc we completely messed up" Poor operation, management, and customer service. read more

Came for a late night study since this location is open 24/7. And we got some doughnuts at around midnight. The kind man let us know that he had fresh doughnuts and went back and forth from the front register to get us fresh doughnuts. I love sitting inside this location especially with the good music and wide booths. I do appreciate the kind employee and great ambiance! read more

Dunkin' - Inside - Donuts Near Me - Canton, Georgia

The guy(buzz cut dark hair with beard) at the window that worked at 12:30pm today has a horrible attitude AS ALWAYS. This was my go-to dunkin. I religiously go here especially since my favorite drink came out. I had a horrible day and thought I'd go get a berry burst to cheer me up. Nope! I asked for my usual with light ice, even emphasized the LIGHT ICE. First, when I get to the window, he says "did you say berry burst?" And I said yes and he got an attitude because HE made the wrong drink. Then, this is what I got. This is what I ALWAYS get with him. This time I went back around and had to wait 10 minutes in line. Idk what I did to this guy, but I've always been smiley and always tell him to have a great day and he is incredibly rude. Not a word or smile from him, like I'm dirt under his feet. If you hate your job so much, QUIT! Just like how I'm quitting going to this location! read more

Dunkin' - Light ice - Donuts Near Me - Canton, Georgia

This DD located off of I-575 exit 19. (Go East towards Cumming Highway.) It's across the street from a Starbucks, Target, Lowe's, Dick's Sporting Goods. You can turn at the light and go around the building if you want to go through the drive thru. (The parking lot can cut through to the RaceTrac-in case your car needs gas.) Dunkin Donuts recently made headlines when it announced that it will eliminate styrofoam cups by 2020. https://www.usatoday.com/story/money/food/2018/02/07/phased-out-dunkin-donuts-stop-using-foam-cups-2020/315349002/ The store has been opened only for a couple of months and is open 24 hours. There are 3 other DD that are open 24 hours around this area. They are: Town Lake Parkway https://www.yelp.com/biz/dunkin-donuts-woodstock-2?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) Highway 92 https://www.yelp.com/biz/dunkin-donuts-woodstock-6?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) Bells Ferry Road https://www.yelp.com/biz/dunkin-donuts-kennesaw-4?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) Gone are the days when Dunkin had only coffee and donuts. These days DD has everything from breakfast sandwiches to hashbrowns to fresh muffins. You can also download their app for coupons, monthly promotions, on the go ordering and store locations. This location like all of the DD around this area has friendly staffing, sparkling clean restaurant areas and super hot coffee. You really can't go wrong coming here. 1204th review 2/7/2018 124th for 2018 read more

See all

This place is TERRIBLE! Even after a complaint to corporate the best they could do is free donuts! Lol I don't want anything for free. I want the owner to be stripped of the right to service people after my experience here. This person has no reason to be in the customer service industry! Below is the complaint I wrote: I've been drinking DD coffee every day for 13 years! I have never been so disappointed with the customer service at a location. My son was super pumped that him and daddy were going to get a coffee and donut together. We walk inside with 5 Canton Police officers inside this establishment. My son says "Can I please have a sprinkle donut?" The manager had the audacity to stare at me to tell me the inside was closed. 8am on a Monday? The disappointment on his face was earth shattering. Not only and I disappointed of how a manager can be so cold hearted to tell a innocent little boy no - mind you with no indication that the inside was closed but of the Police Dept of Canton, GA who sat there watching the crumbled look on my boys face. The police officers response was "Well maybe you should lock the door." All that said, Starbucks is across the street and RaceTrac had Krispy Kreme. We will be okay. With businesses going down left and right due to the pandemic, you'd think customer service would be top of mind especially when it comes to a 2-year old. read more

Very clean and the donuts were fresh. The coffee was hot and excellent. Staff was friendly and efficient. One of my favorites

I ordered 2 donuts today. Unfortunately, both the powdered donuts I ordered were stale. I would have returned them but I was to far down the highway. Sad to say I will not purchase anymore from them. WHO WANTS CRUNCHY DRY DONUTS? DRY DONUTS SUCK read more

A raised sugar donut. That's all I asked. Stopped in last week for a cup of coffee and a single donut. So I placed my order: "a large black coffee and a sugar donut, please. " The girl at the counter directed me to the end of the counter to pay and pick up. I paid and got my coffee, and the girl called to ask if I wanted to pick out my donut. Not necessary. I looked into the bag placed in front of me and saw a filled donut with a thick coat of icing. "What's this?" "A Bismarck. " "I asked for plain sugar. " "We don't have those. " I was at a bit of a loss for words - I assumed that raised sugar was a standard in the world of donuts. Apparently I was wrong. I ended up with a Bavarian cream, which was good, but I'm still a little confused. Good coffee too. Just not the experience I was expecting. read more

Terrible service. The girl picked the wrong bag twice. Low and behold the wrong order in my bag!! It's the right thing on my bag!! My wife was pissed at me cause I didn't check it. Never again. Going to Starbucks next door!! read more

Dunkin' - Clearly on the bag and paid extra for bad service!! - Donuts Near Me - Canton, Georgia

See all

Always check your food at this restaurant. I ordered a sesame seed bagel with cream cheese on the side and I received an everything bagel loaded with cream cheese. To top it off they would not refund my money to the app told me I would have to drive all the way back down to the store to get a gift card. read more

Dunkin' - Always check your order. This should've been a sesame seed bagel cream cheese on the side and, they would not return my money to the app. - Donuts Near Me - Canton, Georgia

Dunkin' Donuts on Cumming Highway just told me to get lost. There were 10 cars in the drive thru when I arrived. Because of so many cars in drive-through, I decide to go inside, and I was the only customer at the counter now, after 15 minutes of watching them, serve drinks and make drinks for the folks in the drive in line I asked for someone to take my order, she finally took my order which was six donuts and a coffee. And then I heard her whisper, something to her friend working with her about letting me sit. So 10 more minutes go by and nobody's handed me my donuts or my coffee; they keep making food for the drive-through. I ask again for someone to take give me my donuts at least right behind them and and maybe just pour me a small coffee. the one worker told me after I asked again, and was told they were busy, I replied that I've seen you give orders to six cars since I've been standing here and since I've been ordering at the counter. Then the woman came over and told me that we give drive-through priority and if you wanted your drink faster you would go through the drive-through. At that point I asked for a refund which the cashier was taking way too long and didn't know how to handle. So I need a refund on my check I have never been spoken to like this before in a retail establishment. I always tried to be very polite, but she could tell I was definitely getting very aggravated by the time I left. read more

I just got breakfast there! My donuts were not fresh and my everything bagel was burnt

Pretty unfriendly service and gave me the wrong order. I specifically asked for an oat milk latte with sugar free blueberry when abruptly asked for my order (no greeting or "hello"), then was told to pull around without a total given to me. The cashier gave me my drink with again no greeting and reached for my payment. After pulling away from the drive thru, I realized it was whole milk and several pumps of syrup. I turned around (if you live near this location, you know what a pain this is at that shopping strip) and went inside to ask for a new drink. She knew exactly what order it was but never apologized or spoke more than two words to me. I asked if she could throw away my completely full drink, and she just pointed to a trash can at the front of the store. I hate to complain because I also worked in the food service industry for 3+ years, but this is unacceptable. read more

Lol ok so I like the employees. There are a few that really stand out and have great customer service. However... they don't tend to do their jobs that well. I'm putting this blame to the managers that should be training. Not sure I've even seen a manager working recently. 1. Iced coffee and hot coffee are not brewed the same. You can't substitute hot coffee when iced coffee is ordered. It melts the ice and dilutes the whole drink. 2. Iced coffee = liquid sugar. Period. Please stop putting regular sugar in cold coffee. Just common sense. And if you need to, put a tiny bit of hot to melt it before doing anything else. Melt the syrups with it while you're at it. Blend! 3. Today sitting in the drive thru we ordered two medium iced coffees. We were given smalls, and asked for the correct size. No big deal right? Not until we watched the kid just pour what was in the small cup into medium cups and add as much ice as he could to fill in the difference. Didn't even top it off with a little more coffee, nothing. My boyfriend just drank his drink in four sips. Smh. Disappointing. read more

This location is great. It is always clean and well kept up. The manager and the employees are so helpful, sweet and they always have positive attitudes. my food always come out fast and correct! y'all are amazing read more

Best coffee and sandwiches, friendly crew , clean place They offer a fast drive Thru service if you re not in the mood to park and come in latest thing is to use the DD app , place the order, pay go pick up your order in less than 5 minutes , without having to Deal with Hassle to wait in line American Run On Dunkin read more

10:30 in the morning, waited in drive thru line for 35 minutes. Food was ice cold, hash browns and breakfast sandwich as cold in the center as if straight out of a refrigerator. Realized after we drove off that we got two medium coffees instead of the medium and large we ordered and paid for. Asked for grape jelly and waited and they literally came back with one little thing of it. Just generally awful, would never return read more

WORST DUNKIN. takes forever to get your food and the workers are so rude. i was in the drive thru like for 30 minutes and they messed up my order on top of that read more

OK, so i love your coffee and everything about you services. The donuts, the coffees, the amazing drinks you serve. It makes my experience here, very delightful and makes me very happy every time i visit your location. I love dunkin donuts. read more

We have been to this location four times - trying to give them a chance to improve. I offered constructive criticism of what they could do to be at least as decent as the other Canton locations. What they did right - Strawberry frosted and the amount of glaze on the blueberry cake. However, the coffee was terrible at every visit. They refuse to make a Bismarck. The other filled donuts have a dab of vanilla creme filling. Nothing like any Dunkin I have ever been in. Don't waste your time going to this Dunkin. Keeping driving to another location. read more

Just came back from DD....my usual order consisted of a sauage, egg,& cheese on a poppy seed bagel/lemon filled donut/cinnamon donut (present my AARP card and get a free donut)/and two large coffees. Cashier informed me; no more poppy seed bagel, no more cinnamon or lemon filled donut, and no more AARP discount--corporate decision. Suit yourself DD...I pass 8 other breakfast stops along my route to get to you. Will be taking my business elsewhere. read more

Come here all the time and get the same thing a Carmel iced coffee with light cream. Got my drink and it was to light so I asked if I could get more coffee in it. Employee at the drive thru rolled her eyes and was extremely rude after that. Got my coffee back and it tasted sour. Awful experience! read more

The service was horrible. Yeah had an online order placed it 15min before I picked it up got there and it had not been made, and then they messed it up. The manager was rude to the workers and one walked out. He didn't have any customer service. The one on Riverstone is 10x better than this one. Will not be coming back to this Dunkin'. read more

My boyfriend and I love donuts and coffee on the weekend and this is unfortunately the most convenient and cost saving place. And even though they have messed up our drinks nearly every time, we've been hopeful and continue to return. However if this location is going to survive, they desperately need to step up their customer service and just plainly how they operate. I shouldn't have to return to the counter 2x in one visit just to get my complete order. read more

Great location, especially with the Marietta hwy location (which is closer to me) being so horrific. I come here at least once a week. Only a couple of times have I experienced a burnt croissant and totally burnt/hard donut. So definitely, freshness can certainly be improved upon, particularly in the donut department. Variety is usually fantastic though and I even had the owner whip up some donuts that were missing from the lineup once and I certainly won't forget that. Most employees are great. Newbies need more training. Hopefully this DD keeps up the good work and doesn't turn into the Marietta hwy location. Cleanliness, food/donut variety and customer service are key and this DD has all those so far! read more

Customer service is always great here!! I come here almost nightly for iced coffee and sometimes a snack and I have never been disappointed.