I am writing to share some positive feedback regarding my visit to your store at 4:00 AM this morning. I was having trouble deciding what to order, and the staff member working at the time was incredibly helpful. After I mentioned that I enjoy banana and butter pecan flavors, she crafted an iced coffee for me that was absolutely delicious. In addition to the excellent coffee, I was very impressed by how clean the store was. While the products were great, the service was truly amazing. Please pass along my thanks to the team for such a wonderful experience. read more

Now that I see the other reviews I am not at all surprised. I am so irritated by this location. I have always had great experiences at the Avondale location, but I moved to Buckeye last month, and unfortunately, my experience at this location has been very different. I have been here four times now, and only one of those experiences was good. Today was the last time I will bother. I ordered a latte with an extra shot of espresso, splash of cream, and one Splenda. I also ordered a multigrain bagel toasted dark with cream cheese already spread on it. I specifically asked for the cream cheese to be put on the bagel because the last two times it was simply thrown into the bag, which isn't helpful when I'm getting on the freeway. Today, when I asked for the cream cheese to be put on the bagel, they barely put any on at all. It was honestly a joke. The bagel was also cold and chewy and for some reason kind of smashed. On top of that, my coffee was made with what appeared to be regular milk instead of heavy cream, and there was no Splenda in it at all. I was already having a rough morning, and this was certainly not what I needed. I spent $13.55 on a cold, chewy bagel with barely any cream cheese and a coffee that was not prepared the way I ordered it and I even left a tip. I would have been a customer at least twice a week going forward, but unfortunately, one good experience and three poor experiences do not make for a long-term customer. It's disappointing because I have always had such good experiences in Avondale, and I was hoping to have the same experience after moving to Buckeye. read more

Dunkin' - why bother putting any cream cheese at all if this is what you do. - Donuts Near Me - Buckeye, Arizona

I can see why this Dunkin has low ratings. Staff is very unprofessional and rude. Not a good imagine for the company.

They're always so rude at the speaker box. We asked for a pup cup, lady said they didn't have any cups for that, we got to the window nice gentleman asked if we wanted a pup cup at the window. I get it DT times are important but the way this store handles themselves is insane. I always assume something else is going on that we don't know of, you can hear the stress behind the speaker box when they speak. I think management should take a look and see what they are doing. Maybe they need to support their team a little more, and that will solve the attitude problems by giving them more support. Never blame the workers you see in front of you, it's most likely upper management that are failing to support their team. read more

Please someone in management have a conversation with these 2 young ladies at the cash register on 9/10 around 3:45pm to be kind to the elderly. I came in no customer service skills at all no greeting just want do u want today. I said hi to make sure to acknowledge that they didnt. Im walking in and they are giggling and laughing and asked if I was with an elderly customer that had came in I said no. They were laughing and giggling as they asked her what she wanted, not very nice. One went to the back after they rang her up and she was still laughing while the one who was ringing me up was nonstop giggling. Trust me the lady did not say anything funny and it was very disrespectful. Please hire people with empathy and customer service skills. read more

The new staff is terribly unprofessional. When I walked in two staff members didn't even notice us standing there and when they did notice the one with light hair and pink ends loudly said "oh shit" and then laughed. The other person who took my order talked me like he had no idea what drink I was talking about despite it being featured on the menu behind him. He also lacked any good customer service skills. They be hiring anybody now. All three workers that day clearly have no training on how to handle and talk to customers which is very important in fast food jobs. read more

My husband and I went through the drive thru for 2 breakfast sandwiches and an UNSWEET iced tea. Of course they gave me a sweet tea, which I can't drink. So we went back and I went inside this time. The guy working the drive thru was busy but there was one other employee who refused to help me. I waited while he made 2 drinks and mistakenly thought he'd remake mine after he was done. He was a middle aged, very obese man with black hair (I don't know his name). I called out to him 3 times and he ignored me while standing across the counter from me. Then he picked up two more cups and started a new order and left me standing there. There was only one car in the drive thru when I walked in. All I needed was an unsweetened tea but he couldn't be bothered. Finally, the drive thru employee had to stop what he was doing, and made me a new drink while that enormous dude ignored both of us. We won't come back to this location again. It's one thing to have your order wrong and have to drive back. It's another to be absolutely ignored as though I wasn't even there. read more

The staff was incredibly friendly and helpful. They made me feel welcome from the moment I arrived and were happy to answer all my questions. Excellent customer service from my experiences these hate reviews are just ridiculous considering the whole staff is so kind and welcoming!! read more

Got a couple chocolate filled donuts and got home and there was hardly any filling In the donut! Paid almost 2$ for something that's not even worth it!! This company has gone down hill sooo bad!! It's a shame!! Won't go back read more

Dunkin' - Hardly filed chocolate donut from dunkin!!!! - Donuts Near Me - Buckeye, Arizona

i stopped by again yesterday because i was wanting a frozen coffee. and they were out again. how are you guys always out of something that you serve?? it took a minute for them to get to me at the microphone. i wouldn't recommend this dunkin to anyone read more

Done with this place. They have tarnished the name Dunkin'! Deleting my app. I've been dealing with the chaos long enough. With the old manager, they were often out of certain items (at least once a week, something would be out of stock) but it was usually the odd thing like Boston Cream donuts or rarities like coffee milk. Then, a new manager took over and I was hoping she'd be better. But alas, the store just keeps going further downhill. Now they are out of stock on items almost EVERY SINGLE TIME I order something. I pre-order on the app, to save time and to earn points, and while I've recently learned the manager is capable of updating store inventory on the app, she never does so. You'll order an item only to discover it's unavailable upon arrival. The store has no available direct phone #, so you can't just call them the old fashioned way to double check first either. The problem is, now they are out of very commonplace items that, in my many years of going here, they have never been out of: hash browns, avocado, bread, oatmilk, various donuts and munchkins (this is a donut shop, for goodness sake!), most new specialty items, and last, but not least, customer service. The restaurants in Buckeye, for the most part, aren't exactly known for their employee's customer service skills - there seems to be a whole lot of Gen Z Stare happening in these parts these days - but here, they can be just plain rude, with a couple exceptions. There used to be a plethora of friendly faces here, but they've mostly all moved on. One nice guy, who is also an exceptional cook and barista, remains. I don't know his name but if you set foot here, pray you encounter the tall-ish fellow with glasses and a ponytail. He's now the only one here worth his salt. If he's not cooking, there's now a 50% chance your order will either be incorrect or taste terrible. The new manager is often MIA - not necessarily uncommon for a Dunkin' - but she leaves shift leads in charge who have zero personality and zero capability dealing with any situations that aren't cookie cutter. Until this place gets NEW new management, I will not be returning and I advice folks to stay away. This place needs to be closed or totally revamped ASAP! For anyone looking, and willing to drive a little further, donuts are better at Bosa in Verrado and Fresh Donuts in Sundance (if you can catch them when they're open), coffee is better at Jackrabbit Java on Jackrabbit and Anthem Coffee in Verrado, and there's way better, healthier quick brunch options for only a couple bucks more at Robek's in Sundance and Tropical Smoothie Café on Miller. read more

I've tried this location a few times and each time the donuts are stale and not fresh. I've been in the morning and still not fresh. I've tried a refresher and it also wasn't the best tasting. And the hash browns I received tasted really smoky and almost burnt but not. I just don't have the taste for anything made by dunkin read more

I have been going to this Duncan for about 12 to 13 years. I have never ever had a bad experience. Everyone there has been fantastic, especially their employee Marina she has to be one of the nicest, most knowledgeable, the kindest person that I have ever meant in a fast food environment. This store in particular is so lucky to have her there. I look forward to seeing her every time I drive through the drive-through. read more

Last time I was in this Dunkin Donuts, there were flies buzzing around the donuts. I decided to risk it and get one anyhow. The donut was hard and dry. Haven't been back since. read more

I got a bagel with cream cheese. I'm sorry cream cheese is so cheap why is that what you choose to cut corners on. Also didn't help that when the server announced the bagel with cream cheese they practically thru it in the counter and it nearly fell off. Hire better staff. Management - stop cutting corners. I'm from New England you're doing a disservice to this dunkin. read more

Dunkin' - It's Bagel With Cream Cheese - Donuts Near Me - Buckeye, Arizona

Terrible service, couldn't bother to smile. messed up our order and forgot my donut. highly do not recommend this location.

The manager at this establishment the morning of 9.29 was so RUDE ! Made my experience horrible felt rushed, will NOT be returning to this location. read more

Absolutely horrible donuts. Every time I order the powered donut with chocolate it never has any chocolate filling. It literally has a teaspoon of chocolate. read more

Dunkin' - Powered donut with chocolate filling. - Donuts Near Me - Buckeye, Arizona

Friday I bought donuts for my team and when I got to work and opened up the box, a small cockroach crawled out of one of the donuts. Until they clean this place up, I'm not going back! read more

My God learn how to make your own damn drinks! It shouldn't be different every time I go I order the same thing. Now I have to wait for a refund to clear my account. wasting time to get a coffee that I couldn't even enjoy all for the lady to be shifty and not even charge my full amount for my refund. What a lady.What an experience read more

Always fast, friendly and fresh. Love the chocolate donuts. The frozen coffee always good with whip.

Bad customer service & the manager & the staff is rude, disrespectful & needs to be fired. The food is trash & the coffee is always nasty.

Hot & fresh with the same tasty quality as the one I frequent in Chicago. Staff got my order out quickly. The butterpecan donuts are filled with sugar, but phenomenal! Absolutely love it! read more

Dunkin' - Butter Pecan Donuts - Donuts Near Me - Buckeye, Arizona

Started my review when I first moved to buckeye from valley... though starting to lose hope in all Dunkin's. This location always has different people. Sometimes you sit in drive through for long periods of time, sometimes you get through quick. The problem I have the most is the drinks are never consistent - 1 or more of our family is always left disgusted or disappointed and thing that makes me most frustrated is always getting our donut order wrong. Correct on receipt - yet it's always messed up in box. When our friends come visit and stop by to bring donuts to our house - they're always upset that their orders are wrong too want donuts - go to frys parking lot and get from fresh donuts. Want consistent coffee on go- go to Dutch. read more

My daughter placed an online order for my wife (her mother) on mother's day. I went to pick it up. Simple order, an iced coffee and a maple long John. I got there and they said we don't have any long John's. I asked about anything with maple and they said they didn't have anything. IT'S 9AM ON MOTHERS DAY AND YOU BARELY HAVE ANY DONUTS ON THE SHELF??? Come on now! What a joke! read more

I haven't stopped in a Dunkin Donuts in a while. I'm always near...(clears throat...at the green sign place). But nonetheless, my kid wanted some specific flavor donuts thingy. I have read through their reviews and can imagine how it would all turn into one big chaotic mess. First, for those who are reading the reviews and don't know the area, the tiny shop is on the corner end lot of a very tiny, very ridiculously designed parking lot. On top of that, it gets very congested because it does have a drive through. Which you can barely get more than 3 cars in a row due to the poor architectural design yet again. Also, within a few yards, there's the larger McDonald's with their tiny double drive through as well as their share of the crazy parking lot. I think 3 other businesses share the parking lot, that's clearly only made for maybe the 3 not 6. It can be very overwhelming when you're in a hurry no matter which of these places you're going to. I had to avoid getting rammed by 3 cars and park 2 rows away just to walk in and pay for my order today. So with all that mess and rushing, it doesn't excuse wrong orders or bad rude customer service, but I'd hope it has gotten better. Today I approached the counter and the young lady was very patient with me even when my daughter changed her mind twice on her drink because she couldn't remember the name of the flavor she liked from them. That shows how rarely we go there. Still, she liked her drink. She liked her donut and the lady that made her drink was all smiles as well. Hopefully it continues for others. read more

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I watched Chris take a donut back from a customer and put it back in the case to be sold. Ruined my day.

I personally love this location. I go almost every other day for an iced coffee, cold brew and donuts for my kids. I've never had an issue and even when i've requested something, the staff is always friendly to work with me. The drive through line can get long but it usually moves at a great pace. read more

I got an order of different donuts , since they were out of the ones I had selected , but I was not notified when I was ordering nor was I credited back for the donuts I had picked out. read more

This is the closest Dunkin to us, but fail us all the time! You are going downhill, you used to be great! Every time we ask for our French crullers, you never have them, what's your problem??? I'm so glad I don't walk up there to burn calories and then get horribly disappointed! Yes, I do that, but no more! Folks in Buckeye, take the drive over to the Goodyear Dunkin, they will have the crullers! read more

I just left this place, on a road trip to LA which I take once a month. First time stopping at this particular DD as it is right next to the circle k I get gas at. I ordered a sausage, egg and cheese croissant which was good but the bread was a little burnt. I ordered a small frozen chocolate as well and drinking it in the road I notice the receipt on the cup says "1 extra swirl shot" so I refer back to my receipt and sure enough the charged me .15 additional cents for this "extra shot," of what I don't know because I surely didn't ask for it nor was it offered to me. First time ever having this drink so I wouldn't know. Anywho, just wanted to relay the message that they're upcharging so beware. See photos of said receipt. read more

Dunkin' - Receipt... Note additional .15 cents - Donuts Near Me - Buckeye, Arizona

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I come here just about every Monday to get a doughnut for my daughter and every time I come the service is great. I always get the same person. Very kind and respectful. Definitely recommend this location. read more

This Hass to be the worst Dunkin' Donuts to do an on the go order pick up. every time I order my drink is never done when I arrive. I have to get there and wait I order on the go for a reason because I Don't want to wait. So if you're thinking of using this location for on the go order don't read more

Dunkin' - a drink in a plastic cup with a straw - Donuts Near Me - Buckeye, Arizona

worst dunkin ive been to. did not do the frozen's how we wanted them. Extremely rude too. do not recommend coming here.

Trust the reviews you read for this place they're actually EXTREMELY accurate! Service: as mentioned in all the reviews the service here is lacking tremendously. Me & my family were on our way to Arizona & decided to stop here along the way & grab something off of the drive thru menu which was probably a mistake. First, it was nearly impossible saying our order because anytime we'd say or should I say shout anything the person would say they couldn't hear us so clearly they need a new speaker system. On top of having to repeat ourselves over & over again, once we did receive our food, half of the items we ordered were missing (despite us being charged for them)!! So of course, we had to have them several times correct our order. Once we finally got our order correct, we drove off & realized they didn't even give us straws for our drinks. You know, I really wished I would have paid attention to the reviews because almost every review says that the service was horrible & that they were never given everything they ordered. Service gets a zero star! I know this isn't some high class place but come on have some kind of standard for your service. Food: food however was okay. The only thing I'd tell you to stay away from are the pretzel bites they were hard & stale. The donuts & drinks are good though. Overall, I'd probably never come here again. If you're reading this & are about to order from this place my only words to you are good luck! read more

Dunkin' - Chocolate donut - Donuts Near Me - Buckeye, Arizona

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It is probably because the time of day we came in that the donuts were not fresh. But we were, OK, I was craving some of my favorites. I selected the three and was only happy with my old fashion donut. The chocolate one... the chocolate taste wasn't what I am usually used to. The glazed just was too dry. I will have to go back bright and early in the morning closer to home and do this review again. What a pain, not, joke only. read more

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Don't stop, 30 something lady, may be Hispanic was very rude. Asked for a custard filled chocolate donut and she wasn't able to communicate options effectively. Asked for a coffee, didn't really want to explain their way of filling the order. Ordered some donut holes and she Asked how many do I want? I said two glazed. She said " there's a minimum of 5, annoyed as she communicated the information. Received the boston filled chocolate donut hardly any custard in the donut. Received my egg muffin sandwich, the muffin was hard. You will get better service from circle K. Mc Donald's is only has drive through open. Remodeling inside. Perhaps cheating on my diet was a bad idea!!! read more

Horrific. Went at about 1pm, while we were charging our car. Stale, dry, tasted like they were a week old if I knew any better. Threw them all away. Wasted money. read more

I'm the type of person to give clear directions of how I like my food or drink so there is no confusion after it's been made. I did that, at this Dunkin' location and they still managed to make my food and drink taste terribly!!!! I'm a Dunkin worker myself so I know that there is good quality food there because I make it and they couldn't seem to do that. And there wasn't even a line, I was the only one thereeeee!!! read more

Placed my order over the drive through arrived at the window was given my total and then after paying said we forgot to add the muffin. On top the food was cold and some raw. Not worth your time and money to visit this location. read more