Donuts needed more frosting; glazed donuts were dry, and it looked like the cream was smeared on the cookies & creme one. Other than that, they were baked fine and the other donuts are okay too. read more

My goodness! I came to this place with my dear friend Shannon. She had asked for a sausage sandwich with NO EGG because she has an intolerance to eggs and will get very sick. At our old age getting sick is very scary. I am very worried for her now. When we got home and were sitting on the patio to eat she opened her sandwich and it had egg on it!! I feel so bad for her because this isn't the first time this had happened to her. read more

Pumpkin spice latte is back!! It's so good. They always make the drinks look so good. Wish they had this all year. read more

Dunkin' - Peppermint mocha hits the spot - Coffee & Tea Near Me - Brownsville, Texas

The chai was literally almost straight up milk it was practically white with a tint of brown like wth

Boy, what terrible way to start my day. Let me start off saying I have an egg intolerance and this Dunkin Donuts location should know that from the amount of forgiving times I have been here. I order a sausage and cheese sandwich SPECIFICALLY no egg, and these utter BUFFOONS see the "no egg" as YES EGG!! On one occasion I ordered my sandwich, and received egg on it, i was irritated but i simply removed it and threw it out the window. Another occasion though, THEY GIVE ME ONLY EGG AND BREAD!! What in the Sam hill?? Can they not read?? Probably not since companies down here LOVE to hire ILLEGALS!! That really ruffled my feathers... But the third time ( and LAST time) i ordered at this Dunkin. They GAVEME DOUBLE EGG!! That DOES IT!! How hard is it to make a sausage and cheese sandwich with NO EGG?? Apparently VERY HARD!! Not to mention the amount of times ive received someone elses drink!! Just absolutely careless workers. Will not be coming back. Shannon out. read more

Unfortunately This is the only establishment in Brownsville and it seems that's what draws customers back. What is lacking is Professionalism and Work etiquette within the staff towards there customers. Granted customers may NOT always be kind or generous BUT there is a time a place to loose your composure. Working at ANY establishment you must show pride in your work and above all within yourself. Regardless of gender you must always ENFORCE basic fundamentals like common courtesy (respect, think of others besides yourself), proper greetings (a simple Good morning or time of day) can really increase the morale and and draw double the customers for a more welcoming environment. read more

Giving 2 stars instead of 1 only because I am an avid Dunkin fan (born and raised new englander). But the franchise owner or management have got to do something about their inventory. I've been here multiple times early-ish (between 8AM-9AM) and they are always out of so many products. They need to either make or order (whichever they do) more donuts and bagels. read more

Thank God we have one in Brownsville. I didn't have any issues, I was just happy to have DD coffee. Drive through Asian guy was very nice and friendly too. read more

Absolutely always gets an order wrong. You always have to expect something to come out wrong. Hot coffee is always lukewarm. Service is horrible. The atmosphere is bad. You would think the person who opened this store is trying to launder money with how poorly kept this location is. read more

This place is awful, absolutely awful I would go to Shipley doughnuts if I could find one. I have been there twice and have given me the wrong item both times, and the service is terrible the seasons move faster than they do. Maybe it's because I'm from the north east where we have Dunkins and you actually can get a coffee in under 10 minutes at drive-through. If I could write them in less than zero stars I would try to read them and negative stars. Corporate donkey needs to do something about this place it's just freaking awful. read more

Wish I can leave them no stars.. rude people, coffee sucks compared to the rest of the Dunkin's I've been to.

This location serves cold, stale donuts, as if they have been sitting in a fridge for days. Disappointing experience

all the lights on signs are off and it looks like it's closed definitely makes it hard to get to entrance and know if it's open. also it's probably not good for business not having any signs light up. read more

I've been here several times to give them a "do over" chance and each time they get things WRONG! They can't get a simple donut order right even after repeating the order! They seriously need to train these kids to get the order right! When they finally understand the order (at the window cause the drive thru speaker doesn't work) they say they don't have the items! Stick to Krispy Kreme's or Shipley you'll get what you ordered all the time! This place doesn't even deserve a 1 star but I had no choice! read more

Costumer service bad they dont have any variety i asked for five donuts of each and they put everything of one flavor

Every time I come to this specific location, what should be a 5 minute in-and-out transaction is 15+. They're disorganized, don't know how to work the cash register, and mess up orders frequently. I love DDs coffee, but that location is horrible. #Nevergoingback read more

Ordered online and when I went to pick it up the girl was super rude saying to call next time to see what they have in stock. Maybe update your app so people won't have that issue. I love Dunkin but I rather not go again if people are so rude. read more

all I can say is that out of 30 orders placed in this establishment, 2 might have been exactly as ordered. everyone is on their damn phone and not paying attention. who runs it? did y'all not have options for management? its ridiculous! read more

if I could give it 0 stars I would. Imagine you go to a place that has donuts in its business name and they tell you they don't have any made at 1pm Sunday afternoon "we're barely making the donuts" was their response. Long line that I waited in for 10min, no sign on the menu and no donuts lol. They open at 430am in the morning... makes no sense but after reading the other reviews its just a reflection of the business owner and management. Way to put shame on the franchise/brand, I am positive it will end up closing. There is no way a failure of a business like this survives, it eventually catches up. read more

I met a friend on a Tuesday afternoon (4pm) & it was such a disappointment... Dirty bathroom, trash on floors, dirty counter, very limited variety of Donuts, expresó maker was not working, staff not friendly or inviting. They tried to overcharge me for 1 coffee! Ugh... Never again! read more

So I'm On A Latte Run For My Wife & A Donut For Me! I Go To Dunkin' Donuts & To My Surprise They Don't Have Any Donuts...The Kid Tells Me They Just Threw Them Away! It's Part Of Their Clean Up Procedure...Now I Realize It's 10pm, But They Close At 11pm! How Long Does It Take To Throw Out Donuts...Apparently More Than An Hour! WOW read more

Being born and raised in New York, I LOVE Dunkin donuts. Lived the past 4 years in Cali, no Dunkin donuts there. Been in southern Texas for 7 months now and no Dunkin donuts and now finally!!!! So, so, SO happy! Now I will tell you something-the doughnuts here are NOT like the ones sold in Shipley's, HEB, etc. that are really soft and super sweet, we north easterners don't like super sweet, melt in your mouth, super super soft doughnuts so if you are looking for that, this isn't the place. Also, love their coffee b/c Starbucks is too bold/strong for me. I feel like a little bit of home is here with me now :-) read more

Every time I go the ice-coffee is water down & taste gross... They never put what i request... Customer service sucks...rude and always without fail get my order wrong at this location causing me to go back and waste time...if i can give no stars i would... read more

Very disappointed when it comes to Customer Service. Not only from the heavy set guy that works there but over all. The order was totally wrong and went back to let them know so they can change it. Got horrible horrible customer service where I had to ask for their managers name and number, never again! read more

I have been here several times and love it. The donuts seem very fresh and tasty. The iced coffee is pretty awesome too. Employees are kind and helpful. The place is always very very clean. They keep it pretty cold in the store so bring a jacket. I highly recommend the Boston cream donut or the krueller. Make sure to stir your iced coffee though because it always needs an extra few stirs! read more

Their donuts and beverages are always fresh, great variety, and donuts dont get hard and their taste is exceptional

My best friend and I went to DD. I ordered a breakfast combo. We changed our minds and asked if I could cancel the order. No problem per the nice young lady. She offered a refund or to write my name down so I could redeem at a later time. I opted for the later. 2 days later, we went back. I explained about the credit. My order was incorrect when it arrived. It was corrected in a timely manner by Frank. He was respectful, didn't argue, didn't make faces, etc (which seems to be the norm here). We complemented him on his all around service, attention, and attitude. We stated that he should be made a manager. He stated he had just been promoted. Congratulations to DD for recognizing the potential in Frank! As business owners ourselves, it was nice to receive this kind of service. Kudos to young Frank's parents for raising such a respectful son! read more

I was born and raised in New England and grew up on Dunkin' Donuts. Super excited that these guys are here! The coffee is awesome and cheap, half of what you pay for at Starbucks. The donuts themselves are more cake-like than I think people here are used to, but people must like them because if you try to get one after lunch they are usually out of about half the flavors. I love the breakfast sandwiches, especially the sausage egg and cheese on a croissant. I get the combo with the yummy hash browns and upgrade the coffee to a large iced coffee. Makes my early morning classes so much more bearable. read more

Are you aware of the fact that the donuts and other food at dunkin donuts are delivered frozen and re heated at the store? Nothin like the taste of a frozen donut to get your day going. read more

Save your money, you are better off purchasing donuts from HEB bakery or Walmart's because they taste the same and it's cheaper too. Their breakfast is better than their donuts even though that's where they should be the strongest, hence the name, but honesty the breakfast is better elsewhere as well. read more

We finally got one here in Brownsville! The donuts are good and nothing to exaggerate about! But the coffee is woooow!! Good taste and less expensive than Starbucks! Im yet to try their food menu but will probably do that in the weeks to come. Two thumbs up! read more

Good Grief !!!! This place couldn't get an order correct if their life depended on it! I work down the street. The only reason I continue to stop there is because I like the breakfast sandwiches. The coffee can't touch McDonalds. The individuals taking orders have ZERO level of comprehension. I could write a book on the # of errors in my orders in recent months, but will simply focus on my experience today. I ordered a #5 (meal) on a croissant rather than a bagel and a large BLACK, HOT coffee. She said "Ok, a large HOT coffee. Do you want Cream and sugar?" My reply, "No Cream, No Sugar, I ordered it BLACK". Just FYI, Black means NO CREAM AND NO SUGAR. Please tell your employees that. Also, if you don't say the word HOT you will receive ICED Coffee....trust me. First she tried to charge me $11.42 for the order and argued with me when I told her it should be $7.00. It took a couple minutes of arguing w/her and me saying three times to please refigure the amount. Then I got to work and guess what. The coffee has cream and sugar! As I said, Zero level of comprehension. I'm lactose intolerant and a diabetic! I use splenda and no cream. I called and a young man named Juice (he said "like orange juice") said they will give me the same meal on my next visit. Sure hope they get it right. Another 'normal' day of service at DD on Boca Chica in Brownsville, Tx. read more