The house we originally booked became unavailable because the owners wanted that week . The staff were very helpful in finding an even better house to rent . The people I spoke with were courteous and helpful. read more

I went in just to get a pamphlet to see what houses I could find for my family for our fall vacation. Upon entering the door, there was not even a soul at the front counter and the two ladies I did see sitting at computers behind the counter never even looked up to acknowledge me! I wasn't going to take any of their time, just simply wanting to see a guide with homes to help us on our search. I left this office without the information I specifically drove there to get, so unfortunately, I will not be renting with this company. read more

Rented Beach House condo room 106. Have stayed there before with no issues but this time it was obvious the unit was in need of repairs. Looked like windows were replaced but the old cut out area remained open with no caulking. Unit was moist the whole time walls were dripping with condensation floors and carpets were very wet. No this was not due to usual humidity or leaving doors open. Badly in need of a dehumidifier! Tvs in both bedrooms did not work. Wall sockets in multiple areas did not work. Deadbolt on main door was warped and unusable. Pictures had mold on them. Floors warped and bowed throughout due to water damage. Shower heads fell off while showering. Will not stay again. read more

Updating my review based solely on the attentiveness of the GM. Upon reading my review, he promptly called, explained the situation, and apologized. We appreciate the initiative he took to try and rectify the situation. read more

We have used dunes realty in garden city for over fifteen years. We have been more than happy with every rental so far. We have worked with Betty Summers who is awesome! She often offers advice if we are unable to decide between two properties. We have rented at least fifteen different properties over the years before settling on two different ones consistently for the past seven years. We have never rented a house or condo that was dirty or in need of major repairs. Mind you we are basically snowbirds, renting Mid october thru march and occasionally January or June, so we are not renting in peak season when it is chaotic and there are many guests who are inconsiderate of the owners and do horrible things to the rental properties. As far as cockroaches, welcome to the south! Spraying for them will do nothing if you the renter are not vigilante about following some simple rules: keep all food sealed in proper containers (zip locks, tupperware, etc.), do not leave doors open, wipe down counters of all food and beverage spills, take trash out each evening, vacuum and/or sweep floors, eat only in kitchen/dining areas (not bedrooms, family rooms, etc.). Also, look online at photos and reviews of properties you are considering. The main upkeep of the house depends on the owners vested interest in the property, dunes can only do what owners tell them to. The housekeepers do their best, if you could only see some of the filth they walk into after some renters, you would not be so critical. To turn around a property in just a few hours during peak season is an overwhelming task! I always do my own cleaning upon arrival, just to spruce things up and I leave the property always better than I found it. So, in summary, dunes realty is great! The employees are friendly, accommodating and helpful. Follow my simple words of advice in this review and you will have a wonderful vacation. Oh and follow my mammas advice, always leave a property looking better than when you arrived! read more

A/C broken first three days of vacation. We called them immediately and it took them over 72 hours to come fix it regardless of the 95 degree weather. I am vacationing with someone in a wheelchair and the elevator just broke and we are on the second floor. They said it wouldn't be fix for awhile. Completely unacceptable. I am repulsed and dissapointed at the lack of service in this building. This is our second year staying at the Seabanks units on the beach and it will be the last. Dunes management needs to get it together. Upon reviewing my yelp review, the general manager of Dunes did promptly contact me and comp us for a night. We were greatful to be compensated for the problems and appreciated the apaulogy and prompt phone call and attentiveness the general manager portrayed. read more

This would have been our third time renting with Dunes. Due to the covid situation in South Carolina, we had to cancel our trip, as my employer was requiring that anyone who traveled to the area quarantine for 14 days upon return, and my husband was advised by his physician not to travel there. I contacted Dunes and asked if we could move our reservation to the following year, with them keeping our deposit until then. I was told that our only option was to re-book during this calendar year or lose our deposit (over $1400). The trip insurance I took out on Dunes' suggestion also denied our claim, saying that were not covering cancellations because "the Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020." We were able to get a refund of most of our deposit, after I discovered the house had been re-rented and contacted Dunes to request it back. I realize the virus has hit the travel industry hard, but I expected a little more consideration, especially when we were willing to have them hold our deposit for an entire year. If we travel to this area again, we won't be using Dunes. read more

My family has been at Garden City beach for 8 of the last 9 years. We rented with Dunes Realty multiple years. This year we stayed at Beach Music. It was $890 per night, advertised that it slept 16 and absolutely no pets. Location was great, as it was right across the street from beach access. The pool was nice too. That's where it ended. This house was horrible. When we arrived, it was dirty. Obviously not vacuumed, hair in all of the bathrooms. The scent of urine was overwhelming. In one of the rooms with a king bed, there was a large wet spot where an animal or human urinated. The two pull out couches also strongly smelled like a dog. The smell was so foul that no one wanted to sit on them, let alone sleep. The kitchen had ants. There was the minimal Amount of kitchen supplies. The refrigerator was the kind that a large family places in their garage as extra, not for a house of 16. It did not keep food cold, shelves were missing, and we had to tape a shelf to the door because it kept falling off. This must be an investment property and the owner chooses to invest the minimal. The items in the home look as if the owner used them 20 years ago an opted to put them in the beach house instead of throwing them out. The walls are stained and dirty. One of the bathrooms has a large stain that looks as if a lighter was held to the wall. I tried address these issues with Dunes but nothing was ever resolved. The cleaning crew, who was a couple with a toddler, returned but argued with me and left. I notified dunes multiple times and was very direct with what needed to be cleaned and eventually one woman came but with no mop or vacuum and she was not given any direction on what to do. Almost 48 hours after the aunts were reported an exterminator arrived to spray. We had also been visited by a roach at that time. Dunes addressed the urine stain quickly and what they did helped the smell but no one ever asked if anyone was allergic to animals or inquired about fleas. However, a blow up mattress was placed over the stain for a child to sleep on and now the mattress smells like urine. A lady from dunes came to the home to look at the fridge, said that Dunes knows the poor condition but can't do anything about it without the owners permission. She them made a few jokes and provided us with information about rentals that were not managed by Dunes. We didn't request this, she just offered. These concerns were addressed directly with the GM Ryan Swain and I asked to be financially compensated, as this house was not worth half of the rent. He informed me that he needed to speak to staff but would contact me the next day, Friday 8/12/16. It's been over a week and I have not heard from him. I gave him my number and sent at least 5 emails to dunes during our stay that included my phone number so there is no reason why he shouldn't have it. Again, we have had a few nice houses with Dunes but this experience was miserable. read more

Very disappointed with Dunes Realty and CSA Travel Insurance. We made a deposit for rental for Thanksgiving week in Garden City/Surf Side SC and unfortunately had to cancel due to medical reasons. We did purchase travel insurance through CSA, which is who Dunes has a contract with. We filed a claim almost two months ago and have yet to be reimbursed. Initially Dunes was responsive and trying to assist but now neither Dunes or CSA will respond. We did receive a letter from Dunes this week stating that they will not reimburse us since they could not rent out the home. You would think that a rental company would contract with a travel insurance company that would be more responsive or why else would someone purchase this additional coverage! Very disappointing!!! read more

We rented Sandy Paws at 1056 Waccamaw in Garden City from July 24-21. It is a pet friendly house with a dock on the inlet. Upon walking in we found the rugs in the foyer and communal areas to be filthy. These are probably original to the house and needed a through cleaning or replacement a long time ago. Our feet would get dirty walking around in there. Let's go on. There was an extension cord run from the far side of the dining area to the kitchen. It ran under the rug and was then taped down to the bare floor and counter. A major trip hazard and electrical code violation too. Why? The oven/stove was broken. It was never mentioned to us prior to arrival. The realty company's resolution was to place a small countertop convection oven and two burner cooktop in the kitchen. Oh, these were moved from the downstairs suite so there was no way to cook there now. Moving on, if you ran the kitchen's small microwave too long the circuit breaker kicked out at times. We guess someone thought the countertop oven was at fault hence the extension cord to another circuit. When we called the office they apologized and said the oven part was on order. Really? I wonder how long this has been an issue. I'm sure the folks coming in today will receive the same sorry excuse. There was zero compensation for the inconvenience. At several hundred a day rental rate one would think replacement by the owner would be in order. Imagine trying to cook for eight people with that arrangement. It sucked. Another issue was half the lights at the dock were burned out. There were other issues regarding what was listed to what was there but it becomes mute at some point doesn't it? Does anyone actually do periodic walkthroughs to address such issues? As a vacation rental property, I can understand the amount of work required to maintain it. If you can't do the job then get out of the business. Never again. read more

Dunes Realty appears to allow comments about its vacation rentals on its webpage, but PLEASE be aware that not all reviews are shown to the public. The last two reviews I wrote (honest and less-than-glowing) were not published. I feel that allowing ALL reviews keeps homeowners motivated to assess and improve their properties. It may be time to start an independent site for nationwide rental property reviews. read more

Like the close beach location. Stayed in mortgage manor. House sleeps 12 not 14. The pull out beds are not really beds. The attached bathrooms were nice. The beds are a little rickety and make noise when you move. It was relatively clean when we got in..... 1 hour after check in time because it hasn't been cleaned yet. The kitchen was dirty and not cleaned enough. During our week stay we encountered 4 coach roaches in the kitchen. The TVs left a little to be desired (were very small and color didn't work). Storage area under the house stunk and has a bunch of junk. House did have a washer and drier which was very nice. House had a nice porch. The kitchen/great room area is nice. Had good parking for our 3 cars. There were more than enough bathrooms to accommodate. If they sprayed for coach roaches our family MIGHT stay here again. read more

These folks are outstanding. Extremely professional from the first phone call to dropping off the key. The house was spotless and the pool crystal clear. Not sure you could ask for anything more. read more

Place is an absolute joke, don't know if anyone else noticed the roaches but they're EVERYWHERE. I love coming home from work to see roaches floating dead in random spaces, loved the roach that fell on my head while I was showering too. Want WiFi while you're here? Sucks to be you I've stayed here 2 months made countless complains and get a snobby rude attitude every time I inquire when it will be fixed. Love seeing these people leave good reviews like this place is nice, it's a dumb, privately owned dumpster, they made me pay $100 to use towels and bedsheets, otherwise they'd take them I assume? Like you charge 100$ to have a clean bed and pillows? Enjoy the roaches when you sleep, tell your children to tread carefully, be mindful of switching lights on at night the roaches hate it, also enjoy not having WiFi cause this dump has no internet, they just tell you to use a password that doesn't work, an the retarded "president" the almighty important presidents excuse is "everyone else is up and running" can't wait to leave this shithole forever. read more

For the amount of money we spent for one week here, the house is completely unacceptable. We had to have the housekeepers come back to clean the showers and vacuum. We have a toddler and we found open safety pins on the floor. There were empty Capri Sun pouches and dirty plastic cups kicked under the beds. There is a red stain on the comforter in one of the rooms. There were Doritos and cereal scattered on the floor. There was a tote of dirty linens right in the entryway. The paint is chipping on the back deck. You can't walk on it without shoes or you'll get a foot full of splinters. The AC doesn't work in one of the bedrooms. The whole house was 78 degrees when we came in. We've been here for 5 hours now and it's finally reaching about 75. The windowsills haven't been wiped in 5 years. The windows are filthy with fingerprints and who knows what else. The place obviously wasn't cleaned before we came and it definitely hasn't been deep cleaned in a very long time. Nothing has been updated in probably 30 years. My kids are so disgusted they don't even want to sleep in the sheets. Disgusting and miserable. I am beyond disgusted. read more

Stayed in Water Music, an 8 BR home on the beach with heated pool. Two concerns while there (ducks pooped in the pool & water leak in ceiling) were dealt immediately. Home was super clean and beds were very comfortable. WiFi very slow. Accidently left one of our cars unlocked one night and Garmin was stolen out of it. read more

We booked "Beach Nuts" last January (2015) for our Sept. 11-19, 2015 vacation so this was NOT a last minute booking. The pictures on Dunes Realty website appeared fine but that was NOT what we found when we arrived! We notified Dunes immediately and was assured the problems would be taken care of quickly. This house had not be adequately cleaned in a VERY long time! The kitchen was so disgusting, we bought disposable dishes and utensils to use until WE could clean the countertops and run everything there through the dishwasher. Floor surfaces in the dining/kitchen and bathrooms were literally gray and dirty. The livingroom couch cushions and chair appeared dirty and the cushions were torn and thread-bear in places. We used blankets we had in our cars to cover the furniture until Dune's supplied us with furniture covers 2 days later. The bathrooms were the worst! The cleaning lady Dunes sent out (a full day AFTER we arrived) actually used oven cleaner in an attempt to clean the bottom of the bathtubs! There were brown stains all over the shower curtain in one of the bathrooms (don't want to know what it was)! There was a thick layer of dust on ALL surfaces, including the mini blinds and all lighting fixtures. Cobwebs hung on the bedroom walls and ceiling lighting fixtures. Internet was listed as an amenity but there was no access upon our arrival and it took 3 DAYS to resolve the connection issues. Two of the three TV's in the house were not adequately hooked up or programmed for use. It took Dunes 3 DAYS to resolve all the issues/problems with this house! I was told by the GM, Ryan, that the house had been up for sale for sometime and had just changed owners 2 weeks before our arrival. He said the previous owner had "maintained" the property himself and Dunes had not been inside on a regular basis. Sound very much like an excuse to me! We were refunded the "cleaning fee" of $133 for a service that obviously wasn't even done to begin with. Why would Dunes Realty put their name and reputation on a house they ADMITTEDLY were not even monitoring or taking care of?? My family and I spent 3 days of a 7 day vacation (traveling from Ohio) dealing with a situation what was NOT our responsibility!! Our check was good. We lived up to our end of the contract. They did not!! Bottom line, DO NOT assume what you see online is accurate. Call the realty office directly, get names, and ASK QUESTIONS! FYI, "Beach Nuts" is no longer on Dunes website as a rental, obviously because of the new ownership. I wish them luck. They have a lot of work to do! read more

Stayed at Duneside iii in room 105, from start to finish our trip wasn't as we expected. We checked in went to park and there was NONE. Called and asked what to do and they basically tell you goodluck. Parking was such an issue the whole entire we week that we based what we did around it. There's meter parking across the road but who wants to pay to park everyday when you already spent 1,000 that was suppose to include that. We asked if we were allowed to rent a golf cart and was told golf carts are not allowed due to parking we soon realized why except there were FIVE other renters all with golf carts. The bed was ridiculous I would be embarrassed as an owner to put a mattress in that shape in a condo that I rent out and receive good money for doing so. My husband slept on the bottom bunk my daughter and I in the bed and my son on the couch bc of it. Small and quaint, I would say anymore than a family of 4 would be very cramped. The rest of the condo was in great condition and up to date throughout. They also give you a code for the laundry room but they don't tell you once you get in that it's $2.00 for each load for dryer/washer. I wouldn't stay at Duneside iii again bc of our experience. It could of been much worse and our family did have a good time but when you go on vacation you expect to get what you were told and I felt we were misinformed. read more