Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

Called them for service. Uses answering service. They did not call back after 2 days.read more

When my husband was no longer able to take care of our pool himself, I went looking for a pool…read moreservice. I tried two different people, and neither of them could keep the pool from going back to green. I saw the good reviews on VIP and decided to try them. I haven't regretted it. They took care of everything. I decided to keep them for weekly service even though they're significantly more expensive than other companies. The technicians always come as scheduled and leave the pool sparkling clean.

Never saw them using Salt in my pool. Also tech completely changed the valves and the flow was off…read moreevery week. I would not recommend.

A-Quality Pool Service is a professional and reliable pool service company located in beautiful…read moreWesley Chapel, Florida. They service pools in Lutz Florida, Land O Lakes Florida, Zephyrhills Florida, Tampa Florida, Brandon Florida, New Port Richey Florida, Odessa Florida, Wesley Chapel Florida, Lakeland Florida, Plant City Florida, Brooksville Florida, Spring Hill Florida, and many other towns in between. They offer several service options to meet every homeowner's budget. These services include Chemical Only, Bi-Weekly Cleaning and Full Service Cleaning.

We have used A Quality Pool Service receiving full service for over 6 years. They have consistently…read more provided excellent customer service in addition to quality pool service. Our tech, Lamont, works very hard making sure our pool is perfect.

I have been working with Mario and his guys for several years. They do a super job maintaining my…read morepool and are always available to answer questions. Great customer service!

What an asshole. Came to deal with a family property on short notice. Called the number on the…read moreservice tag to ask a question to make sure I didn't mess up the pool. Guy was a complete jerk for no reason.

If I could give them more than 5 stars I would! The owner of this company is extremely responsive…read moreand dedicated to ensuring customer satisfaction. We have had all of our questions/concerns answered in a timely manner each time. They do an excellent job of servicing the pools and coming on a consistent basis. We have worked with other pool companies in the past and none compare to the quality of service provided by Aqua Masters. They also offer reasonable pricing. 100% recommended. You won't be disappointed. Thanks Darren and team!

Unfortunately, after giving Aquamaster many chances, we discontinued their service. Scheduling was…read moreinconsistent, one week Tuesday, the next week not until Friday evening, sometimes as late as 7 PM, leaving long gaps for a saltwater pool. We had to call just to find out if anyone was coming and often felt neglected, like we were squeezed in only when convenient for them. On one visit, a technician cleaned and changed the filter but forgot the O-ring, causing a major leak. He couldn't fix it and had to call Chris, who arrived around 7 PM to fix it, showing how late our pool was being serviced. After that, I asked Chris not to send that technician again and requested another technician who occasionally serviced us in the mornings and had always done an excellent job. Chris promised it, but it never happened. There was also a consistently strong smell of bleach, which didn't seem normal for a saltwater pool, and the problem continued after we raised it. Chris was pleasant, but promises didn't turn into action. We tried to make it work, but after too many unfulfilled promises, we lost confidence and moved on.

We first started using their service when my husband left the country for six months (my husband…read morewas in charge of the pool ). Pat and his team were AWESOME! They explained everything to me to make sure I understood before moving forward with any type of repairs, etc. When we had a leak in the pool, Pat came out twice to check on it, after hours..I was freaking out! The job was too big (needed SCUBA gear) and he gave us a great referral! We did move from Florida, and I recommended the new owners of our previous home to use Taylor's. And I'd recommend them to ANYONE!

In the beginning, I would've recommended them, but in the past 3 to 4 months they have gone way…read moredownhill. My pool wasn't vacuumed for at least three months after a hot day on the golf course on Sunday I jumped in the pool. I noticed there was algae growing on my walls. I also noticed that there was no smell of chlorine at all the tech was there just two days prior. I bought a test kit and behold there was no chlorine whatsoever in the pool. $1700 a year for no service no thanks

We had visited a local recommended pool supplier about putting in a handrail for our inground pool…read more They said we could not put in a desired stainless steel hand rail since it was not a new installation. We did not like the plastic, cheap looking solutions they offered and the price was very high. We decided to look around and went to Pinch-A-Penny in Lutz, FL for something else but asked if they could help us find what we were looking for. They the exact model we were looking for and said they had an installer. The price was very reasonable so we bought the hand rail and I called Michael's to schedule the install. They quickly gave me a date a few days out. The tech's sent me a text to let me know they were on there way and I had the part ready for them when they arrived. They took the time to listen to my thoughts on the install and they had some very good recommendations on where to install. I was told they would tell me what type of escutcheons to purchase for the install but they had anticipated what I needed and had it with them. This saved me a trip to pick some up. They had to drill two holes in my pool deck and they did a good job limiting the dust and cleaned up after they cemented the handrail in place. While there, they took a look at a pool light issue and were able to quickly determine the problem and took the time to educate me on how the system works. I would not hesitate to call them for any pool issues in the future.

Its like most companies that want to be successful and grow, realize not to abuse their very own…read morefaithful customers. Its like this guy thinks he 'owns' you. He has some fettish about ordering people around and exactly when 'you will do what'. And I'm not referring to paying on time any normal thing that could be truly legit, objectionable, to a normal owner. Customers are not children and the arrogant attitudes going on with this owner is the oddest thing I've seen in business, in a few decades. And I've worked with many many entities. Its like a chip on the shoulder, or way too many trigger buttons to kindly and peacefully work with the public.

I am so happy with NJR Pool Services. This is a family run business and they take pride in what…read morethey do. I have had several people take care of my pool over the years, but these guys are the best. Friendly, courteous, thorough and consistent are adjectives to describe them. If you are looking for pool service, give these guys a call. You won't regret it!